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Hyatt Ziva Puerto Vallarta

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Carretera Barra de Navidad S/N Km. 3.5 | Zona Hotelera Sur, Puerto Vallarta 48300, Mexico (Formerly Dreams Puerto Vallarta Resort & Spa)
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Hyatt Ziva Puerto Vallarta
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Hyatt Ziva Puerto Vallarta
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4,396 reviews from our community

Traveler rating
    2,873
    1,038
    277
    129
    79
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1,056
2,077
51
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kansas City, Missouri
1 review
5 of 5 stars Reviewed yesterday NEW

We recently returned from a 5 day stay at the Hyatt. Upon check in we were greeted with sparkling wine and a face towel. We had to wait a while to check in since it seemed that they were short on staff and then all of a sudden there were many employees eager to help! Our room was ready right... More 

Was this review helpful? Yes 4
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Great great great!!!! We stayed for 7 days. We are normal couple who vacation once a year. Best staff and service. Specially Edgar- the activity guy, Saiego- kayak guy, tall buffet reception girl at Vivaz and other staff were great. Fully recommend. Food is very good. 5 restaurants good options. Beach side buffets are great. Staff work very hard. All... More 

Was this review helpful? Yes 6
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I'm currently at the Hyatt.y husband and I are loving it! The staff, the food, the rooms the cleanliness, the evening entertainment are all top notch. The only thing that I would like to see changed is the lack of music. even quite music around the adult pool would be an improvement and in the evenings there is no music... More 

Was this review helpful? Yes 8
Reviewer
5 reviews 5 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently traveled to the Hyatt Ziva Puerto Vallarta for a four night stay. Here is what we found: We arrived in Puerto Vallarta midday and took a cab to the Hyatt Ziva. The price was about $20 USD. It's cheaper if you pay by credit card. If you don't it's an even $20. The ride was about 30 minutes.... More 

Was this review helpful? Yes 16
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We were happy but kinda disappointed with our stay this time. We have stayed there 4x before when it was dreams and we loved it, that's why we keep coming back. The Hyatt Ziva just opened in December and it's getting the same potential as Dreams. The service was great and the grounds are most beautiful, we love the beach... More 

Was this review helpful? Yes 9
A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW

I had stayed here on a girls' trip several years ago when it was Dreams and my partner and I found a special rate as it was reopening under Hyatt management. We had a wonderful stay. It was not very crowded yet -- we guessed maybe 50% occupancy. This meant service was very personalized and excellent. The food was good... More 

Was this review helpful? Yes 5
Cedar Knolls, New Jersey
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just got back from a wonderful vacation with friends and family. Stayed in the Club Tower where Marina and Daniel, our Concierges, couldn't have been more helpful. From arranging transportation to ordering flowers (I received as a birthday gift from friends). We ate most breakfast & lunches at Viva. Alejandro greeted us everyday with a smile and would make sure... More 

Was this review helpful? Yes 10
Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Nestled between the Pacific and luscious green hillside lays a piece of Heaven, aka the Hyatt Ziva! After a carefree week my family wanted to book next years stay! Started with Club Concierges Marina and Daniel, all the recreation staff, nightly entertainment, dining room manager Alejandro, the "greatest crepe maker", brought to "Excellente" by Alejhandra the masterful mistress of the... More 

Was this review helpful? Yes 3
London, United Kingdom
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

We've collectively visited this hotel several times in the last two decades when it was the Dreams hotel and were anxious to see what awaited under the new brand. We stayed as a group of families, some of which had very small children. The Hyatt renovations have greatly improved the hotel, giving it a more contemporary feel. In particular the... More 

Was this review helpful? Yes 12
Huntington Beach, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first time to an all inclusive and did not know what to expect.. What we found at the Hyatt Ziva was great service, friendly people and a real effort by the entire staff to make our stay amazing! The staff, especially Arturo C, the pool waiter, kept us feeling very welcome and helpful. I would recommend this... More 

Was this review helpful? Yes 5
HZVPV-GM, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear Martin A, Thank you for your kind comments. It is a pleasure to hear that you had a relaxing stay and that you appreciated the great service from our staff. Delighted that you also enjoyed your swim up room! I will be happy to share your feedback with our staff, particularly with Arturo, with my special thanks for contributing... More 

Hotel Review Summarization

What travelers say

  • Room service(40)
  • Very good(33)
  • World cafe(28)
  • Private beach(28)
  • El Patio(27)
  • Preferred tower(24)
  • Old tower(24)
  • Great time(21)
  • Main pool(20)
  • Entertainment staff(12)
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5,861 photos of this hotel

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Hotel & grounds (997)
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Dining (466)
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Room/suite (695)
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Pool/beach area (909)
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Bathroom (63)
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Business center/function rooms (47)
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Family/play areas (17)
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Other (1490)

Expert photos: Taken by TripAdvisor travel experts

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Adult Pool (11)
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Amenities (22)
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Beach (32)
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Deluxe Ocean View Double (52)
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Deluxe Ocean View King (55)
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Pool (22)
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Preferred Dreams Suite Ocean View (74)
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Preferred Junior Suite Ocean View with Jacuzzi (78)
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Restaurants and Bars (102)
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The Hotel (106)

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Room/suite (5)
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Family/play areas (9)
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Pool/beach area (20)
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Dining (5)
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Hotel & grounds (15)
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Business center/function rooms (1)
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Other (16)
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