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Hyatt Ziva Puerto Vallarta

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Carretera Barra de Navidad S/N Km. 3.5 | Zona Hotelera Sur, Puerto Vallarta 48300, Mexico (Formerly Dreams Puerto Vallarta Resort & Spa)
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Hyatt Ziva Puerto Vallarta
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Hyatt Ziva Puerto Vallarta
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4,416 reviews from our community

Traveler rating
    2,885
    1,046
    277
    129
    79
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1,062
2,089
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
23 reviews 23 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I had been to this resort three times before when it was Dreams - so we were hoping that things were still going to be wonderful when we got there with the change over to the Hyatt. The good: The beach here is amazing. Be prepared to watch the flags as the waves can get big and... More 

Was this review helpful? Yes 6
Calgary, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We absolutely love this place, we had been here twice before as the Dreams and came back as the Hyatt and stayed from Jan 4th - 11th. This review is a bit overdue but we figured better late than never! There were a few things still in the works with the renovations but assuming they are probably all finished now... More 

Was this review helpful? Yes 3
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hello, well this is my first ever review so hope it helps. We stayed here for 10 wonderful days. The weather was beautiful and hot. This is a great location as it is only 7min from town. We went to town about 6 times, some for shopping and some for dinner reservations. I highly recommend for dinner in town to... More 

Was this review helpful? Yes 6
Edmonton, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We are seasoned AI vacationers having stayed at various AI resorts throughout the Caribbean and Mexico so we have realistic expectations when traveling away from home. HZ blew our expectations out of the water! No wristbands, no 7 am a la carte reservations, comfy king size bed, spa-like ensuite with rain shower, amazing views, private beach, delicious food, and refreshing... More 

Was this review helpful? Yes 3
Shiloh, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

When we first showed up, I was not impressed compared to other 4 and 5 star resorts. However by the end of the week, I was convinced that they deserve all the accolades they can get. As a frequent all inclusive traveler, I have never had better service. . Every single employee was extremely excellent. Not a big fan of... More 

Was this review helpful? Yes 8
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

This resort exceeded our expectations. Pros: The view: mountains, ocean, jungle and beach made a winning combination. The beach: cleaned daily, plentiful chairs/umbrellas The service: 24hr room service, beach/pool butlers, friendly staff The food: unlimited a la carts, great food quality, good selection. Resort is family friendly and very accessible for those with physical limitations. Cons: Water not as calm... More 

Was this review helpful? Yes
Plainfield, Illinois
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our family and friends went when it was Dreams last year and again this year as a Hyatt. The new pool area and lobby are much better, The lobby and indoor areas are gorgeous. The pools are much more integrated with the beach and ocean which is really nice because it's so nice to be able to bounce back and... More 

Was this review helpful? Yes 7
HZVPV-GM, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear Rich K, How pleasant it is to read your review on your most recent stay with us! Thank you for being our guests at Hyatt Ziva Puerto Vallarta. We are delighted to hear that you stayed at this beautiful property last year and that you, family and friends enjoyed the changes. I have had the opportunity to share with... More 

Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were in this hotel last year when it was still called Dreams and now that we came back again here is what we noticed. First the good. Hyatt renovations have improved this property a lot. There is now waaay more places to sit down and relax. Lobby area is huge and lots of loungers. I absolutely love that. New... More 

Was this review helpful? Yes 4
HZVPV-GM, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear vladdydaddy, Thank you for your recent visit to our resort and for providing feedback regarding your stay. I am delighted to learn that you love the new changes. It looks like you were able to enjoy from the fun and excitement around our new pools with its activities and tasty food carts, to the quiet adult pool with its... More 

Toronto, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What an amazing time at the lovely Hyatt Ziva. We arrived and received a hot towel and tropical drink. All of the staff were so kind, welcoming and helpful! There were not any language barriers which may cause some issues at other places. The room was wonderful and had the most amazing ocean view!! Did not require a balcony since... More 

Was this review helpful? Yes 1
Miami
Contributor
18 reviews 18 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Hyatt Ziva for 5 nights and we really enjoyed our stay. The staff was the best staff I have come in contact with at any resort. They were all so welcoming, friendly, and helpful. Our favorite of all had to be Ivan, he was the best bartender. A little shy at first but once he got... More 

Was this review helpful? Yes 3
HZVPV-GM, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear gperdomo702, Thank you so much for your recommendations. We are so happy you enjoyed your stay and appreciate your positive feedback. From the efforts made by Ivan to everyone else who offered you friendly and efficient service, it is great to know their efforts made all the difference, and they will hear about it! Delighted you had the opportunity... More 

Hotel Review Summarization

What travelers say

  • Room service(39)
  • Very good(30)
  • El Patio(27)
  • World cafe(27)
  • Private beach(25)
  • Old tower(24)
  • Preferred tower(21)
  • Great time(20)
  • Main pool(19)
  • Entertainment staff(10)
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Dining (467)
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Beach (32)
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Deluxe Ocean View Double (52)
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Deluxe Ocean View King (55)
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Pool (22)
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Preferred Junior Suite Ocean View with Jacuzzi (78)
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The Hotel (106)

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