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Hyatt Ziva Puerto Vallarta

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Carretera Barra de Navidad S/N Km. 3.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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Hyatt Ziva Puerto Vallarta
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Hyatt Ziva Puerto Vallarta
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4,691 Reviews from our TripAdvisor Community

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Traveler rating
    3,046
    1,128
    292
    137
    88
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1,147
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (970)
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  • Sep-Nov only
    (927)
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    (1210)
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Mississauga, Canada
1 review
5 of 5 stars Reviewed today NEW

We just got back from our vacation in Puerto Vallarta and had a wonderful time at the Hyatt Ziva. The hotel was clean and everyone was really nice. The buffet, bars and restaurants onsite were excellent though we preferred some more than others. I've been on a few all-inclusives before and there were some things here that were unique to... More 

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portland, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Fantastic location and property. Stayed from 7/24-7/31. Private secluded beach. Only resort at this area. Service from all the staff was amazing. Having said this the hyatt needs to add more staff as they are understaffed. Food at all the restraunts was well presented and high quality. Felt the buffet restraunt was just average. We had a room on the... More 

Was this review helpful? Yes 1
Weldon Spring, Missouri, United States
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed our stay at the Hyatt Ziva. The rooms were well appointed, food was very good and service was good. Swimming pools were clean and refreshing. The beach was cleaned every morning and was very beautiful. It is a private beach with only a few select vendors. We only attended one special event which was well organized and typical... More 

Was this review helpful? Yes 3
Ladera Ranch, California
Level Contributor
1 review
5 of 5 stars Reviewed 2 days ago NEW

We can't say enough good things about this resort. The location was wonderful and felt private. The beach is beautiful and the grounds are well maintained. Our room was spacious and clean and the bed and pillows were very comfortable. The service was outstanding. Everyone was extremely friendly and helpful. A few standouts were our waiter Julio at the restaurant... More 

Was this review helpful? Yes 2
Yorktown, Texas
1 review
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Hyatt from July 28-aug1- 2 adults and 3 tween boys. The resort is definitely beautiful. The weather at this time of the year is HOT AND HUMID!! in the future, I would look for a different time of the year to travel to Mexico. PROS 1. Private resort- good people/families. It was nice to see a... More 

Was this review helpful? Yes 2
Level Contributor
5 reviews
2 of 5 stars Reviewed 2 days ago NEW

Booked Hyatt Ziva for my 30th Birthday Celebration. This was a group trip with friends and family. To be honest the hotel has the potential to be Great! I feel like the room A/C issue that we had could have been resolved quicker and more simply by just changing our room. However, it took 3 1/2 days which made our... More 

Was this review helpful? Yes 3
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a world class Hotel that has excellent Facilities and very good service. It is still improving but over all a solid B or B+. Spa is an A. Blaze Restaurant is an A. Buffet a Solid B. The staff is friendly and kind and I will be returning. The views are stunning and it is worth going just... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

My husband and I are currently staying at the Hyatt Ziva PV but I couldn't wait until we returned to write this - I feel like I have to warn people. Do not stay here! This place is awful and I am just shocked at the positive reviews. To start, we have visited multiple all inclusive resorts before, so I... More 

Was this review helpful? Yes 10
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear mslavin, I am very sorry to hear that you are not enjoying the all-inclusive Hyatt Ziva experience that you had anticipated. Indeed, the resort is operating at full capacity due to the high season and the special promotion for families and I apologize for the inconveniences caused. Please feel free to approach one of our managers at the front... More 

Omaha, Nebraska
1 review
3 of 5 stars Reviewed 3 days ago NEW

This was our third trip to this property, but a first time as the Hyatt. The physical upgrades to the room and the main lobby area/pools are terrific. Great job Hyatt. Now take that same level of quality and put it toward the food. The options for food are more limited, it appears that they force you to the buffet... More 

Was this review helpful? Yes 3
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear Gene K, I am delighted to hear that you are a return customer of this beautiful property and appreciate your kind comments regarding the upgrades. On another note, it is disappointing that we did not offer you the high level of quality in our food that you were expecting. Our goal is to provide fantastic vacation experiences and I... More 

Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I went here and it was the best place we have ever been in Mexico. We have traveled around quite a bit and this is still our favorite spot. They have a nice secluded beach with good waves. We enjoyed all of the restaurants. The staff was amazing

Was this review helpful? Yes 2
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear Trinity S, Thank you for your kind comments regarding your stay. We are delighted that you recognize Hyatt Ziva Puerto Vallarta as the best place we have been in Mexico! Thank you for your encouragement and high recommendations. We look forward to welcoming you and your wife back to our slice of paradise. Warm regards, Antonio Machain General Manager More 

Hotel Review Summarization

What travelers say

  • Room service(39)
  • Very good(30)
  • World cafe(27)
  • El Patio(27)
  • Private beach(25)
  • Old tower(24)
  • Preferred tower(21)
  • Great time(20)
  • Main pool(19)
  • Entertainment staff(10)
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6,137 photos of this hotel

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Hotel & grounds (1037)
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Dining (502)
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View from room (556)
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Room/suite (734)
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Bathroom (69)
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Business center/function rooms (47)
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Family/play areas (18)
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Videos (14)
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Other (1578)

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Adult Pool (11)
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Amenities (22)
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Beach (32)
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Deluxe Ocean View Double (52)
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Deluxe Ocean View King (55)
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Pool (22)
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Preferred Dreams Suite Ocean View (74)
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Preferred Junior Suite Ocean View with Jacuzzi (78)
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Restaurants and Bars (102)
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The Hotel (106)

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Room/suite (14)
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Family/play areas (10)
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Hotel & grounds (18)
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Business center/function rooms (2)
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Dining (10)
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Pool/beach area (22)
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Other (17)
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