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Hyatt Ziva Puerto Vallarta

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Carretera Barra de Navidad S/N Km. 3.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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1 room 1 guest
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Hyatt Ziva Puerto Vallarta
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Hyatt Ziva Puerto Vallarta
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4,794 Reviews from our TripAdvisor Community

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Traveler rating
    3,114
    1,150
    299
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    92
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1,198
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (990)
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  • All months
    (4794)
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    (1346)
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    (937)
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    (1210)
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

Hello, First off, I would like to say the staff here is very friendly and sweet. The hotel is beautiful, and the beach is so calming. However, the food here is well below expectations. There must be more options at the buffet than dry salmon and chicken (pollo). It seems like the buffet serves the same items everyday. Where is... More 

Was this review helpful? Yes 4
chicago
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed yesterday NEW

I do travel quite a bit and was so excited to find another favorite resort. The water, the beach, the staff! The rooms had every detail you could think of. The place is gorgeous and they have done a great job mixing the old with the new. I would go back in a heart beat! The food was good! I... More 

Was this review helpful? Yes 2
Las Vegas, Nevada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The best part of this hotel is the private beach! Relaxing, drinks served on the beach. The resort is not too big. Plenty of thing to do or not do. Food and drinks are pretty good. We watched movies on the beach at night. Staff was very friendly. I've stayed at this property 3 times and had a great time.... More 

Was this review helpful? Yes 4
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear Ladue64, We love to hear from guests who stayed at this beautiful property in the past and have them visit again. The beach is as gorgeous as ever and the renovation project was truly a recreation of this storied resort. The addition of a main building and lobby connects both towers together while simultaneously provides the location for the... More 

Philadelphia, United States
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Nothing for children after dinner. No game room for them. Paid for upgrade service didn't get it. Six adults, two children, one 10 years old the other 15 years old. one room two adults one child, second room tow adult 1 child, next room 2 adults. The room with two adults was dirty, housekeeping must have skip it or someone... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 3
Santa clarita, United States
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had a wonderful time here. Great amenities, service and food. Staff was great. The adult pool was nice, for some peace and quiet. Private beach was fabulous. Sara, Arturo, and Alejandro were always making sure we were taken care of.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 2
Penfield, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Everything about the grounds , Facilities and Dinning are Exceptional . The beauty of the Beach framed by mountains is unmatched . What really sets this place apart if the Hyatt Ziva Staff. Just returned from a week and am terribly missing the Hyatt Ziva Family . You cant ask for better people and they make the experience AWESOME .... More 

Was this review helpful? Yes 6
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear Steve, Becky and David, Thank you for your visit and positive feedback. It is such a lovely and concise review about the paradise of Hyatt Ziva Puerto Vallarta. We are delighted that especially the warm hospitality and service from our staff made your experience awesome. I appreciate their natural spirit to deliver “service from the heart” and will be... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our recent stay was awesome, from entering the property and being greated by the staff with a welcome drink and cold wash cloth, to saying goodbye a week later. The staff was more than accommodating. We met David in the buffet dining, and it was a pleasure to get to know him, and enjoyed their excellent service. Also, having Arturo... More 

Was this review helpful? Yes 4
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear Phil H, Thank you for your visit and for choosing Hyatt Ziva Puerto Vallarta to celebrate your wife’s birthday! So happy to hear you had an awesome stay! It is great to know that the service provided by the staff were instrumental part of your pleasurable trip. Kudos to David, Arturo and everyone in our staff for making a... More 

Sydney, Australia
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Puerto Vallarta offers a lot- nice beaches, lots of activities, good restaurants and overall a very comfortable stay. Hyatt Ziva has recently been refurbished and it is awesome. It's a great location that really caters for everyone- families with kids, couples looking for an escape, etc. The service at Ziva is brilliant. The all inclusive package is outstanding-really makes life... More 

Was this review helpful? Yes 7
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear daveadler, Thank you for your refreshing review and high recommendations. Anyone familiar with Puerto Vallarta knows the uniqueness of this beautiful destination that keeps the flavor of what Mexico is all about. They also know the beautiful sandy beach at the base of the lush Sierra Madre Mountains just about a five-minute drive south of downtown where Hyatt Ziva... More 

New York City, New York
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Agree with most of the great reviews here. Amazing value during the rainy off season but our weather was almost all great for the week. Not your typical all inclusive. Much better service and fewer hassles - no silly wristbands, no need for dinner reservations, room service included, etc. Staff is really fantastic and couldn't be more friendly. Special shoutouts... More 

Was this review helpful? Yes 4
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear CA_NYC, Thank you for providing your feedback regarding your recent stay at our resort. We are so delighted that you agree with most of the great reviews posted on TripAdvisor. We also appreciate your encouraging remarks about the people who delivered results that exceeded your expectations. My special thanks to Arturo, Alonso and Aracely for a job well done!... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Truly a perfect geographic location, distance from airport and city, isolated picturesque beach. Beautifully remodeled lobby and public spaces... Excellent spa!! Wonderful service at every turn. Generally an all around great deal and pleasurable stay... Especially if you get a suit off of the dream like semiprivate lazy pool! The only complaint is that you definitely miss out on quality... More 

Was this review helpful? Yes 5
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear David D, Thank you for taking the time to share your feedback regarding your recent stay with us at Hyatt Ziva Puerto Vallarta. It is so great to hear about all the positive experiences you described in this review from your vacation. On another note, we always encourage constructive feedback, as this is one of the ways to gauge... More 

Hotel Review Summarization

What travelers say

  • Room service(39)
  • Very good(30)
  • World cafe(27)
  • El Patio(27)
  • Private beach(25)
  • Old tower(24)
  • Preferred tower(21)
  • Great time(20)
  • Main pool(19)
  • Entertainment staff(10)
Questions? Get answers from hotel staff and past guests. Ask a question

6,219 photos of this hotel

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Dining (506)
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Pool/beach area (939)
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Room/suite (737)
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Hotel & grounds (1042)
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Business center/function rooms (47)
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Bathroom (69)
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Family/play areas (18)
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Other (1642)

Expert photos: Taken by TripAdvisor travel experts

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Adult Pool (11)
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Amenities (22)
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Beach (32)
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Deluxe Ocean View Double (52)
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Deluxe Ocean View King (55)
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Pool (22)
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Preferred Dreams Suite Ocean View (74)
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Preferred Junior Suite Ocean View with Jacuzzi (78)
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Restaurants and Bars (102)
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The Hotel (106)

Management photos: Courtesy of the property manager

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Room/suite (14)
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Family/play areas (10)
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Hotel & grounds (18)
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Business center/function rooms (2)
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Dining (10)
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Pool/beach area (22)
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Other (17)
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