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Hyatt Ziva Puerto Vallarta

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Carretera Barra de Navidad S/N Km. 3.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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Hyatt Ziva Puerto Vallarta
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4,574 Reviews from our TripAdvisor Community

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Traveler rating
    2,982
    1,087
    286
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    86
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2,170
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed here for 7 nights with two other couples. This was my fiance and I's 6th trip together. The food, drinks, views, and rooms were probably the best we've had at an all inclusive resort! Ask for club tower rooms. We plan on going again!

Was this review helpful? Yes
Puebla, Mexico
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Room: 2108 June 21-25 of 2015 It was the perfect gate-away for us. The vacation that we had dream of and much more. Since the moment we arrived, we felt special and most importantly, safe. Unlike other hotels, security was wow- we felt safe, especially since i was with my niece who's a minor. The stuff were so nice and... More 

Was this review helpful? Yes 2
5 of 5 stars Reviewed 2 days ago NEW via mobile

My stay was from a Sunday to Wednesday, the best feature of all is the staff. Hats off to LENNY the restaurants manager.he will take care of all of your needs. 5 restaurants and plenty bars to drink it up at. Ask and u shall receive. The only bad part is checking out!!!! I don't want to go home lol.... More 

Was this review helpful? Yes 4
Level Contributor
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Property is beautiful and except for the club level rooms has been nicely renovated. There are 5 restaurants all of which are good but take note that they are not all open every night. Food is good and there is plenty to choose from. The beach is nice, private and never very crowded. Christian, the beach butler, is wonderful and... More 

Was this review helpful? Yes 2
Level Contributor
72 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Beauutiful hotel design - wonderful ocean front hotel. All-inclusive. Great dinning. Plan a romantic getaway when you plan to stay at the Hyatt Ziva. This is a tropical paradise - with breathtaking private beach .. Have fun - watch the sunset from the beach ...

Was this review helpful? Yes 2
Tyler, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

This exclusive paradise is one of the true gems of Mexico. We went for a friends wedding and were blown away by everyone there. My favorite two bartenders Eloy and Carlos added so much showmanship and flavor to the poolside cabana and also to the bar at night. The food was SO FREAKING GOOD! I wish I remembered the chef's... More 

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Riverside, California
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I had an absolutely wonderful time during my stay at Hyatt Ziva last week 6/24-6/30. The rooms are wonderful, the food is great, the beach is beautiful, the pool a tad too crowded for me, and Puerto Vallarta is well just a jewel. This is a very family friendly resort with a hard working staff at your feet looking to... More 

Was this review helpful? Yes 5
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear CLoera3289, Thank you for your visit to our resort and for your kind comments regarding your stay. It is very gratifying to hear when our guests thoroughly enjoy the experience and appreciate the service from our staff, as much as you do. To compensate them for their efforts, the All-inclusive plan considers a percentage from the room rate that... More 

San Diego, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent a wonderful family vacation celebrating Great Grandma's 94th Birthday. Great grand children, Grand Children and Parents all had a most memorable experience due to the extraordinary good service from the staff and the many amenities offered by the resort. Our rooms in the Club tower had a fantastic view. The food was for the most part very good.... More 

Was this review helpful? Yes 3
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear 858Diana46, It is so kind of you to share with us your recent experience at our resort. Thank you very much for your visit and positive comments regarding your stay. We appreciate that you chose Hyatt Ziva Puerto Vallarta to spend your family vacation and delighted that you enjoyed the special celebration. Thank you for your recommendations. We look... More 

Toronto, Canada
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

If you want an option above your typical all inclusive hotel, don't think twice and book this. The cheesy reservations needed, all inclusive bracelets, pay for wifi, no food for a few hours, understaffed hotels and overcrowded pools and beaches...if you don't want any of that but still want an all inclusive option, this is THE place. Wifi is free,... More 

Was this review helpful? Yes 4
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear tasadofi, Thank you for describing your recent experience at our resort. So happy that you enjoyed the conveniences, our amenities, facilities and service. Delighted as well to learn that this is now THE place for you and hope it is as well for many of our guests. Thank you for your high recommendations. No need to wait; please hurry... More 

new york, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My 11yr old had a ball ordering room service and they would arrive within 10-15 mins. Most of the employees were pleasant enough, but Manager Angel and server Raoul were rock stars-they treated me as if I were family and for that I will be forever grateful. On the other hand, manager Lenin should be placed on probation to show... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 3
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this review

Dear Orgeary P, Thank you for your visit to Hyatt Ziva Puerto Vallarta and feedback regarding your stay. Kudos to Angel and Raul as well as to our Room Service team for their caring attitude in serving you and your son. On another note, our Director of Food & Beverage is following up on your comment regarding Leny’s attitude and... More 

Hotel Review Summarization

What travelers say

  • Room service(39)
  • Very good(30)
  • World cafe(27)
  • El Patio(27)
  • Private beach(25)
  • Old tower(24)
  • Preferred tower(21)
  • Great time(20)
  • Main pool(19)
  • Entertainment staff(10)
Questions? Get answers from hotel staff and past guests. Ask a question

6,080 photos of this hotel

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Dining (500)
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Adult Pool (11)
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Amenities (22)
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Beach (32)
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Deluxe Ocean View Double (52)
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Deluxe Ocean View King (55)
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Pool (22)
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Preferred Dreams Suite Ocean View (74)
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Preferred Junior Suite Ocean View with Jacuzzi (78)
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Restaurants and Bars (102)
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The Hotel (106)

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Room/suite (14)
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Hotel & grounds (18)
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Dining (10)
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Pool/beach area (22)
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Other (17)
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