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BEST WESTERN PLUS Suites Puerto Vallarta

Carretera Barra de Navidad KM 8.5, Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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1 room 1 adult
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BEST WESTERN PLUS Suites Puerto Vallarta
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668 Reviews from our TripAdvisor Community

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Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Great location and great view. The room and accommodations satisfactory. The restaurant provides excellent meals and service. However if you need Internet then you should stay at another location. A 4 day stay at this hotel and no Internet at all. Only excuses. Repeated complaints didn't seem to go anywhere. The hotel needs to find a new provider but I... More 

Review collected in partnership with Best Western

Helpful?
1 Thank DRGSEA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW via mobile

I wouldn't want my enemies to stay here. Some of the staff tries to sell you on a time share at a nearby hotel, yes that's right a timeshare at a hotel down the road. Elevators were broke half the time, breakfast was terrible. The staff for the most part seemed nice as long as you don't need anything, the... More 

Helpful?
1 Thank Bobby D

Travelers are raving about these Puerto Vallarta hotels

A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW via mobile

The best western hotel was really good for the price my friends and I got it for. It was five of us. All the staff are very nice and helpful they order us a Taxi every time we needed one Fatima at the front desk was always nice enough to answer all of our questions since it was our first... More 

Helpful?
1 Thank A TripAdvisor Member
Fairplay, Colorado
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Such a beautiful quiet location with an almost private beach. Very clean facility, friendly accommodating staff. Room was large with a jacuzzi tub and a shower. Can't beat the ocean view. If you are wanting a party atmosphere this is NOT the hotel for you as it is further out of town and the pool closes at 8pm. It is... More 

Helpful?
2 Thank Angela W
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Best Western should pull franchise. Here is my saga in order after check in: 1. Desk could not exchange currency 2. Elevators not working. Walk up 4 flights. 9 flights down to pool/restraunt 3. Missing towels in bath 5. Safe did not work 6. Air conditioner did not work 7 elevators working but slow 8. Pool cloudy with algae 9.... More 

Helpful?
4 Thank Tom332
Manitou Springs
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Awesome hotel great place to stay in mismaloya! This will be our second time staying here! We have a great time in Puerto vallarta! The only thing that is a problem is that the beach is a little bit rough but I have sun and the sand and a drink in my hand and having a beer in Mexico!

Helpful?
4 Thank Candace D
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Awesome staff!!! Miguel Orta was an amazing waiter. After a few days, he could anticipate my families likes and dislikes. He was really first class. Fernando is the best bartender hands down. Extremely friendly and professional. Great drinks! Bianca was a caring and considerate housekeeper. She really helped us our and went above and beyond!

Helpful?
2 Thank Cathrynweiss
Cronulla, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Awful customer service. We were absolutely shocked with the poor communication from the staff and their rudeness. First night we arrived we were told repeatedly that our booking had been cancelled and we couldn't stay there, after an hour of being told this we realised that our booking was actually made for the night after but the staff hadn't bothered... More 

Helpful?
1 Thank Domino P
Best Western Pl... P, Director de Relaciones Públicas at BEST WESTERN PLUS Suites Puerto Vallarta, responded to this review

Dear Mr. Domino P, First than all thank you for your last visit at Best Western Plus Puerto Vallarta and I really appreciate the time you take to give us your comments. I am concerned about not having met your expectations during your stay in our Resort, according what you said; there was a little confusion at the moment of... More 

Trail, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 1, 2016

Just got back from a 8 night stay here , definetly not up to Bestwestren standards , the room floor felt sticky , the elevators need repair work we used the stairs the majority of our stay , they could improve this place immensely , the beach was lovely , huge waves , we found this place to completely shut... More 

Helpful?
2 Thank Itchyscratchy13
Best Western Pl... P, Director de Relaciones Públicas at BEST WESTERN PLUS Suites Puerto Vallarta, responded to this review

Dear Guest I want to thank you for taking some of your valuable time to share their comments and provide feedback about their experience during his recent visit to Puerto Vallarta Best Western Plus. Sincerely I regret the impression that we generate in you to not meet your expectations this is not the impression we cause to our guests to... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 26, 2015

This was place was not a disappointment, but only because we weren't expecting much. There were a quite a few problems—but each problem can be a plus so, here are my pros and cons: Con: Elevators constantly broken. Pro: Exercise. Con: Wi-fi absolutely useless in the room. Pro: You're on vacation, stop checking email. Con: Way out of town. Pro:... More 

Helpful?
5 Thank Kwin P
Best Western Pl... P, Director de Relaciones Públicas at BEST WESTERN PLUS Suites Puerto Vallarta, responded to this review

Dear Guest Before anything else I want to thank you for taking some of your valuable time to share their comments and provide feedback about their experience during his recent visit to Puerto Vallarta Best Western Plus. Sincerely I regret the impression that we generate in you to not meet your expectations this is not the impression we cause to... More 

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