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BEST WESTERN PLUS Suites Puerto Vallarta

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Carretera Barra de Navidad KM 8.5, Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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BEST WESTERN PLUS Suites Puerto Vallarta
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559 Reviews from our TripAdvisor Community

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Traveler rating
    190
    167
    99
    61
    42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
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    (559)
  • Mar-May only
    (152)
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    (124)
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    (96)
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    (187)
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1 review
1 of 5 stars Reviewed 2 weeks ago

It was the worst experience we had in a hotel! Our first room was infested with crabs and it had disgusting stains in the floor and hairs in the tub! I've never smell pillows that grose! Location is nice but the service is horrible! We thought it was just bad luck but as we talked to other people staying there... More 

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Danville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel is tired, needs a thorough renovation, And an overall better and effective staff, The elevators are old, loud and to small for the amount pf people in the Hotel. Front desk services is poor, nearly unprofessional . When yo ask the staff any questions you get evasive, unprofessional answers,

Review collected in partnership with Best Western

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La Paz, Bolivia
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good things: 1) the (I think) artificial beach is a good one; 2) rooms are clean; 3) breakfast very good. Things to improve: 1) more help with transportation to the city; 2) food prices are high; 3) more beach resources (chairs, etc.)

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Love this place! And can't wait to return. So rare to find "yes places". Places that say yes when you ask for this or that. These guys are so fun and professional. At the poolside was Abel, Oscar, Gonzalo & Ceci. Such great people. Making our stay AMAZING. Carlos helped us on the beach, getting boats, having fun and Victor... More 

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Brooklyn, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

Fond memories today of the fabulous guys Abel, Oscar, Gonzalo, & Ceci at the Best Western PV who took such great care of us at our friend's wedding last month & introduced me to tequila with tajin limes! These lads, and the entire staff, are incredibly welcoming & fun & friendly. Look for Carlos on the beach for all your... More 

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Santa Clara, California
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed here for just one night because we were actually heading to Yelapa the next day and it was in a good location. I read the Trip Advisor reviews and saw that it was given a mix of good and bad, so we took the risk. I hate to write a poor review. We are pretty easy travelers and... More 

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Houston, Texas
Level Contributor
5 reviews
2 of 5 stars Reviewed June 21, 2015

Was told by the very rude staff on arrival that we did NOT have a reservation! She made me go to the computer to get the confirmation number and then made me return to print the page! Room had no decaf coffee and she said that we would only receive one pack of regular coffee ONLY the first night with... More 

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Minneapolis
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 18, 2015

Traveled there a few weeks ago love the location of the hotel because its away from everything so its nice and quite with a fantastic view of Puerto Vallarta. The pool was great the bartenders we always asking if we needed drinks which was yes the view from the room was amazing the room it self was ok needed a... More 

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Longmont, Colorado
1 review
2 of 5 stars Reviewed June 16, 2015

This is an old hotel that is quite literally falling down. The AC is inadequate. The furnishings are sparce and dated and the TV is tiny. The internet was sooooooooooooo slow that it was almost impossible to use. Its remotely located with no shopping or restarants in walking distance. But... The staff is fantastic. Hector, Sergio, Fernando, Oscar, Esteban and... More 

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new york city, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 14, 2015

This was previously a 4 star Intercontinental property. The glam is gone but the views are the same. For some, this will still be a prime option, as is. Overall, I enjoyed my stay, there are things that really got to me at the hotel. But the cost of and location made up for the lack of service and focus... More 

Was this review helpful? Yes 1
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