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BEST WESTERN PLUS Suites Puerto Vallarta

Carretera Barra de Navidad KM 8.5, Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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BEST WESTERN PLUS Suites Puerto Vallarta
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579 Reviews from our TripAdvisor Community

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    200
    168
    102
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    45
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oakland, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Rooms are bright and large but bathrooms have bad odor. Food could be better and the beach has bad odor too. The staff is helpful. Once eleven comes around there isn't anyhting to do around hotel. I hate the wrist bands you have to wear. And not all rooms have safe boxes.

Review collected in partnership with Best Western

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Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good having like ur own private beach so good location. Bad customer service need more staff/understaffed, expensive food, crabs and little lizards in room which not too bad but defenately needs a renovation or a throughly deep clean on most hotel.

Was this review helpful? Yes 1
Denver, Colorado
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Do NOT Go There!! We are still in Puerto Vallarta. We arrived yesterday for 6 nights to celebrate our 5th anniversary. We immediately went to the hotel. The concierge was terrific (unfortunately I can't remember his name because of the # of people I spoke to afterward). We went into our room and it was DIRTY! There was a beautiful... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 13, 2015

It was the worst experience we had in a hotel! Our first room was infested with crabs and it had disgusting stains in the floor and hairs in the tub! I've never smell pillows that grose! Location is nice but the service is horrible! We thought it was just bad luck but as we talked to other people staying there... More 

Was this review helpful? Yes 1
Danville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 13, 2015

The hotel is tired, needs a thorough renovation, And an overall better and effective staff, The elevators are old, loud and to small for the amount pf people in the Hotel. Front desk services is poor, nearly unprofessional . When yo ask the staff any questions you get evasive, unprofessional answers,

Review collected in partnership with Best Western

Was this review helpful? Yes 1
La Paz, Bolivia
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 8, 2015

Good things: 1) the (I think) artificial beach is a good one; 2) rooms are clean; 3) breakfast very good. Things to improve: 1) more help with transportation to the city; 2) food prices are high; 3) more beach resources (chairs, etc.)

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 4, 2015

Love this place! And can't wait to return. So rare to find "yes places". Places that say yes when you ask for this or that. These guys are so fun and professional. At the poolside was Abel, Oscar, Gonzalo & Ceci. Such great people. Making our stay AMAZING. Carlos helped us on the beach, getting boats, having fun and Victor... More 

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Brooklyn, New York
1 review
5 of 5 stars Reviewed July 4, 2015

Fond memories today of the fabulous guys Abel, Oscar, Gonzalo, & Ceci at the Best Western PV who took such great care of us at our friend's wedding last month & introduced me to tequila with tajin limes! These lads, and the entire staff, are incredibly welcoming & fun & friendly. Look for Carlos on the beach for all your... More 

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Santa Clara, California
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 2, 2015

We stayed here for just one night because we were actually heading to Yelapa the next day and it was in a good location. I read the Trip Advisor reviews and saw that it was given a mix of good and bad, so we took the risk. I hate to write a poor review. We are pretty easy travelers and... More 

Was this review helpful? Yes 2
Houston, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 21, 2015

Was told by the very rude staff on arrival that we did NOT have a reservation! She made me go to the computer to get the confirmation number and then made me return to print the page! Room had no decaf coffee and she said that we would only receive one pack of regular coffee ONLY the first night with... More 

Was this review helpful? Yes 1
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