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Olas Altas Suites

Rodolfo Gomez 158 | Rodolfo Gomez and Olas Altas, Puerto Vallarta 48310, Mexico
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Olas Altas Suites
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Ranked #23 of 60 Puerto Vallarta B&B and Inns
A recent review
4 of 5 stars reviewed 3 weeks ago
Drexs1 Winnipeg, Manitoba
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28 reviews from our community

Traveler rating
    16
    7
    2
    3
    0
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Families
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15
6
Business
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chicago
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago

My Partner and I were recently in Puerto Vallarta, Mexico from 3/13/15-3/22/15 and stayed at the Olas Altas Suites in Room 7. Prior to the vacation, I had done a lot of research about 5 months prior (October-November 2014) looking for the right place to stay, including location. I also wanted to make sure whatever location I chose it would... More 

Was this review helpful? Yes 1
Winnipeg, Manitoba
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent 17 nights at Olas Altas Suites from Feb 11 to 28, 2015. Our stay here for the most part was excellent, and we thank Michel and his staff for everything. Booking: We booked directly from olasaltassuites.com. Michel was quick to respond to our requests, he sent a paypal payment invitation shortly after, and the room we were promised... More 

Was this review helpful? Yes 1
MichelPascalFerrari, Owner at Olas Altas Suites, responded to this review

Thank you for your positive review and for sharing your experience with others here in TripAdvisor. I am glad to hear that you not only enjoyed your stay in Olas Altas Suites but the food and facilities at my two other businesses. I will pass on your compliments to my staff and we all hope to see you again next... More 

Covington, Washington, United States
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Omar was waiting for us when we arrived. He showed us the space and explained in detail how everything worked. We were given keys and also some information on the local amenities and places to go. Everything was great and couldn't have worked out better. We did leave at an odd time, however the housekeeper told us to just leave... More 

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MichelPascalFerrari, Owner at Olas Altas Suites, responded to this review

Thank you Chad for your positive comments and for sharing your experience with others. We are very happy to hear that you enjoyed your stay with us and your vacation. we hope to have the chance to have you as our guest again next time you are in Puerto Vallarta. Best regards Michel Pascal Ferrari & Team More 

Calgary, Canada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I just have to say that our stay at the above was really good. Michel I would like to say "Vielen Dank" for letting us stay with our 2 Chihuahuas. The suites were good, everything we had expected, the only thing missing was the pool, but if you go down to Michel's Beach Club (Sapphire Beach Club), there is a... More 

Was this review helpful? Yes 1
MichelPascalFerrari, Owner at Olas Altas Suites, responded to this review

Dear Angela and Greg It was great to have you stay with us and I am very glad to hear you enjoyed your vacation in Puerto Vallarta. Thank you for taking the time to post your review and for sharing it with others. Hope to have you as our guests again next time you are in Puerto Vallarta. Say hi... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 23, 2015

The pics make this place look attractive, but the reality is very different. The furnishings are tired and old. The kitchen utensils are only just adequate. There is a karaoke bar across the street, which often goes till 2am, so earplugs would be an advantage. The only good thing about this place is its location.

Was this review helpful? Yes 1
MichelPascalFerrari, Owner at Olas Altas Suites, responded to this review

Thank you for staying at Olas Altas Suites and for taking the time to share your experience. We are sorry that you did not receive the standard of service that you deserve. We do work hard to assure that all our guests have a pleasant time and we feel saddened to hear that we fell short in your last stay... More 

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 22, 2015 via mobile

Great value for the location. Rooms 1, 6, 11 are inside with no view or wifi location, but wifi works from the shared balcony. Cleaning lady is great. AC works well. Beds are firm. No hesitation recommending for those who are not looking for luxury.

Was this review helpful? Yes
MichelPascalFerrari, Owner at Olas Altas Suites, responded to this review

Thank you for your review and for sharing it with others. We are happy to hear that you enjoyed your stay in our property. Hope to have you as a guest next time you are in Puerto Vallarta. Best regards Michel Pascal Ferrari & Team More 

San Francisco, California
1 review
4 of 5 stars Reviewed February 11, 2015

Our stay here was good but it got off to a rocky start. Be aware, when you arrive you will need access to a phone and understand how to dial locals numbers in Puerto Vallarta. As we arrived there was no one there to receive us. There is no reception desk or staff. We were eventually able to call the... More 

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MichelPascalFerrari, Owner at Olas Altas Suites, responded to this review

Thank you for your review and for sharing your experience during your recent stay in Olas Altas Suites. I am so saddened to hear that you did not receive the standard of service that you deserve and we expect to deliver to our guests, and I apologize for this. We have implemented a new wi-fi system throughout the property, so... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 7, 2015

Olas Altas Suites can be described in one word: basic. Don't expect fancy at this place. Someone once told me that if you go to a resort town and spend all your time in the hotel room there is something wrong with you, so all one really needs is a secure room, a hot shower and a comfortable bed. Olas... More 

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MichelPascalFerrari, Propietario at Olas Altas Suites, responded to this review

Thank you for your feedback and for sharing your experience at Olas Altas Suites. Was glad to hear that you enjoyed the shower in your room and the local handmade products. I would however like to offer my apologies for the missteps you encountered during your stay. Let me assure you that we will correct these in the future as... More 

San Diego, California
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 2, 2015

We just returned from 5 nights at Olas Altas Suites. We have been to PV many times and have stayed in lots of different areas. We particularly like the Old Town with so many interesting restaurants, easy walk to the beach and lots of fun things to do. We picked Olas Altas Suites because of the terrific location and because... More 

Was this review helpful? Yes 2
MichelPascalFerrari, Propietario at Olas Altas Suites, responded to this review

Thank you for taking the time to write a review and for sharing your comments on TripAdvisor following your recent stay with us. We were very saddened to learn that we didn’t meet your expectations during your stay. I would personally like to assure you that we constantly strive to achieve the highest level of service and I truly regret... More 

2 reviews
2 of 5 stars Reviewed December 4, 2014

Great location, nice room but very noisy. If your a light sleeper this is not the place for you. On a busy street with karaoke bar next door. Bring earplugs. Challenging to figure out how to check in. No front desk. Near the pier and all the fun stuff to do in Old Town.

Was this review helpful? Yes
MichelPascalFerrari, Propietario at Olas Altas Suites, responded to this review

Dear Tony Thank you for choosing Olas Altas Suites and for taking the time to share your experience. We regret to hear that the noise level from our neighbors didn’t allow you to enjoy your stay. We do work hard to assure that all our guests have a pleasant time with us and we feel saddened to hear that we... More 

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