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Olas Altas Suites

Rodolfo Gomez 158 | Rodolfo Gomez and Olas Altas, Puerto Vallarta 48310, Mexico
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1 room 1 guest
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Olas Altas Suites
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30 Reviews from our TripAdvisor Community

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Traveler rating
    17
    8
    2
    3
    0
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16
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (30)
  • Mar-May only
    (5)
  • Jun-Aug only
    (4)
  • Sep-Nov only
    (4)
  • Dec-Feb only
    (17)
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Brooklyn, New York
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 20, 2015

This has to be one of the best experiences I've had in Puerto Vallarta. The location was perfect, close to all restaurants shopping,beach,taxis and nightlife. I wanted to experience Puerto Vallarta this time in a more apartment living experience. I couldn't have picked a better place. The Hosts Michel and Omar are simply the best. The housekeeper is a gem.... More 

Was this review helpful? Yes
Michel F, Inhaber at Olas Altas Suites, responded to this review

Dear Ron Im very thankful for your comments and I'm happy to sharre those with Omar and Enedine and all other of our staffmembers that made your experience special with us. Please drop in December again and say hello to all your new friends. Michel More 

Chicago, Illinois
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed July 14, 2015

Loved the little suites at this property, quaint and comfortable. Local artisan toiletries were a great touch. And so close to the beach. This is more like a vacation rental, no hotel desk. Can always get someone through the restaurant, but when our door lock broke we had to move rooms because no maintenance is on call.

Was this review helpful? Yes
Michel F, Propietario at Olas Altas Suites, responded to this review

Thank you for your review. We at Olas Altas Site take your comment to improve our servie towards our customers. We rent small apartments and are not a traditional Hotel, so unfortunately we have neither a reception desk nor onsite or own maintenance staff working, but we are trying the best to satisfy our customers. Looking forward to welcome you... More 

Chicago
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed March 23, 2015

My Partner and I were recently in Puerto Vallarta, Mexico from 3/13/15-3/22/15 and stayed at the Olas Altas Suites in Room 7. Prior to the vacation, I had done a lot of research about 5 months prior (October-November 2014) looking for the right place to stay, including location. I also wanted to make sure whatever location I chose it would... More 

Was this review helpful? Yes 2
MichelPascalFerrari, Owner at Olas Altas Suites, responded to this review

Thank you for taking the time to share your experience following your recent stay at Olas Altas Suites. I am personally disappointed to hear that your stay was anything less than great and you did not receive the level of service that you deserve and we strive for. I wish you would have addressed these issues with either Omar or... More 

Winnipeg, Manitoba
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 10, 2015

We spent 17 nights at Olas Altas Suites from Feb 11 to 28, 2015. Our stay here for the most part was excellent, and we thank Michel and his staff for everything. Booking: We booked directly from olasaltassuites.com. Michel was quick to respond to our requests, he sent a paypal payment invitation shortly after, and the room we were promised... More 

Was this review helpful? Yes 3
MichelPascalFerrari, Owner at Olas Altas Suites, responded to this review

Thank you for your positive review and for sharing your experience with others here in TripAdvisor. I am glad to hear that you not only enjoyed your stay in Olas Altas Suites but the food and facilities at my two other businesses. I will pass on your compliments to my staff and we all hope to see you again next... More 

Covington, Washington, United States
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed March 4, 2015

Omar was waiting for us when we arrived. He showed us the space and explained in detail how everything worked. We were given keys and also some information on the local amenities and places to go. Everything was great and couldn't have worked out better. We did leave at an odd time, however the housekeeper told us to just leave... More 

Was this review helpful? Yes 1
MichelPascalFerrari, Owner at Olas Altas Suites, responded to this review

Thank you Chad for your positive comments and for sharing your experience with others. We are very happy to hear that you enjoyed your stay with us and your vacation. we hope to have the chance to have you as our guest again next time you are in Puerto Vallarta. Best regards Michel Pascal Ferrari & Team More 

Calgary, Canada
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed February 27, 2015

I just have to say that our stay at the above was really good. Michel I would like to say "Vielen Dank" for letting us stay with our 2 Chihuahuas. The suites were good, everything we had expected, the only thing missing was the pool, but if you go down to Michel's Beach Club (Sapphire Beach Club), there is a... More 

Was this review helpful? Yes 2
MichelPascalFerrari, Owner at Olas Altas Suites, responded to this review

Dear Angela and Greg It was great to have you stay with us and I am very glad to hear you enjoyed your vacation in Puerto Vallarta. Thank you for taking the time to post your review and for sharing it with others. Hope to have you as our guests again next time you are in Puerto Vallarta. Say hi... More 

Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 23, 2015

The pics make this place look attractive, but the reality is very different. The furnishings are tired and old. The kitchen utensils are only just adequate. There is a karaoke bar across the street, which often goes till 2am, so earplugs would be an advantage. The only good thing about this place is its location.

Was this review helpful? Yes 2
MichelPascalFerrari, Owner at Olas Altas Suites, responded to this review

Thank you for staying at Olas Altas Suites and for taking the time to share your experience. We are sorry that you did not receive the standard of service that you deserve. We do work hard to assure that all our guests have a pleasant time and we feel saddened to hear that we fell short in your last stay... More 

Toronto, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 22, 2015 via mobile

Great value for the location. Rooms 1, 6, 11 are inside with no view or wifi location, but wifi works from the shared balcony. Cleaning lady is great. AC works well. Beds are firm. No hesitation recommending for those who are not looking for luxury.

Was this review helpful? Yes 1
MichelPascalFerrari, Owner at Olas Altas Suites, responded to this review

Thank you for your review and for sharing it with others. We are happy to hear that you enjoyed your stay in our property. Hope to have you as a guest next time you are in Puerto Vallarta. Best regards Michel Pascal Ferrari & Team More 

San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 11, 2015

Our stay here was good but it got off to a rocky start. Be aware, when you arrive you will need access to a phone and understand how to dial locals numbers in Puerto Vallarta. As we arrived there was no one there to receive us. There is no reception desk or staff. We were eventually able to call the... More 

Was this review helpful? Yes 2
MichelPascalFerrari, Owner at Olas Altas Suites, responded to this review

Thank you for your review and for sharing your experience during your recent stay in Olas Altas Suites. I am so saddened to hear that you did not receive the standard of service that you deserve and we expect to deliver to our guests, and I apologize for this. We have implemented a new wi-fi system throughout the property, so... More 

New York City, New York
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed January 7, 2015

Olas Altas Suites can be described in one word: basic. Don't expect fancy at this place. Someone once told me that if you go to a resort town and spend all your time in the hotel room there is something wrong with you, so all one really needs is a secure room, a hot shower and a comfortable bed. Olas... More 

Was this review helpful? Yes 1
MichelPascalFerrari, Propietario at Olas Altas Suites, responded to this review

Thank you for your feedback and for sharing your experience at Olas Altas Suites. Was glad to hear that you enjoyed the shower in your room and the local handmade products. I would however like to offer my apologies for the missteps you encountered during your stay. Let me assure you that we will correct these in the future as... More 

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