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Hilton Puerto Vallarta Resort

4.0 of 5 Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
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Hilton Puerto Vallarta Resort
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Hilton Puerto Vallarta Resort
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934 reviews from our community

Traveler rating
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    131
    64
    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Puerto Vallarta Resort
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South Bend, Indiana
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Can't say enough great thing about this resort. It was my boyfriend's and my first trip to Mexico, so we didn't entirely know what to expect, but from the minute we walked into the outdoor lobby it was like stepping into a movie! The bellman took our bags for us and brought us a drink of our choice while we... More 

Was this review helpful? Yes 2
Montreal, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall nice little resort. Positive points: great attentive staff!, clean, great pool layout, location. To Consider: buffet could be more high end, steep price of room I would return but not at such a premium over other resorts. Use the cash for tours, restaurants, city, etc

Was this review helpful? Yes 2
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. steez54 Fiest I want to thank you for taking you time to share your opinion from your recent stay. We really appreciate your positive comments for our service staff and facilities. Please rest assure that we are taking your comments on our buffet selection to improve the variety and options at our main restaurant. We invite you to consider... More 

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hilton was a nice and upscale resort. I definitely enjoyed my stay. The staff was very helpful and always ready to help. Blanca was our favorite for she always looked out for us. This was definitely not a party hitel but the night scene was very far. The adults i ly lounge on the 4th floor was a nice touch.... More 

Was this review helpful? Yes
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Celebrated with high school girlfriends our 50th birthday! Best experience and service was amazing.. From the pick up at the airport, restaurant, bar, activities director, GM and housekeeping. All were exceptional taking pride in the hotel and service. Top of list and unforgettable Is Maurice Sides...also Rodolfo Garcia Gustavo (captain) Isaias (captain) Nicholas "pichon" Victoria - hostess Eduardo Noriega (resort... More 

Was this review helpful? Yes 1
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Hoge64 First I want to thank you for taking your valuable time to share your opinion on our service and facilities from your recent stay at Hilton Puerto Vallarta Resort hotel. We appreciate very mucho your recognition to many of our staff members and myself, we are very proud to learn we have provided you with the level of... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Can’t believe how great my trip to Puerto Vallarta was. The hotel definitely made the difference. Very modern looking hotel and clean. I loved the sushi bar they had on the roof among some other great things. But the best aspect of the hotel was the staff, they were all magnificent especially Lizbeth, one of the individuals in charge of... More 

Was this review helpful? Yes
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Pabzz First of all I want to thank you for taking your time to share you opinion on our service and facilities from your recent stay at Hilton Puerto Vallarta Resort hotel. We appreciate very much you excellent comments for our Staff specially for Lizbeth of the Activities staff, every member is very proud to learn we made your... More 

Long Island
1 review
5 of 5 stars Reviewed 2 weeks ago

Great location! Concierage staff is awesome, very accomodating! Thank you to Lizette Gonzalez and all her colleague The junior suite with the terrace is the way to go... plenty of sun without the crowds! All the staff are friendly and helpful. Nice beach for walking. Convenient location, close to supermarket and Wal*Mart if you need to get anything. No problems... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. suzanne11566 I want to thank you for taking your valuable time to share your opinion on our service and facilities from your recent stay during Christmas and New Year's week. Thank you for your excellent comments for our staff and specially for our Concierge Lizette. As you have mentioned our location is very convenient just 10 minutes from the... More 

Kansas City, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a great time at the Hilton Puerto Vallarta! The staff was friendly and helpful. The pool area was very nice with direct access to the beach. The whole facility was clean and well mantained. The all inclusive bar was an enjoyable plus (try the Dirty Monkey- its a great drink). The roof top bar and pool had amazing... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Tim V I want to thank you for taking your valuable time to share your opinion for our service and facilities from your recent stay as this your Hilton Puerto Vallarta Resort hotel. We sincerely appreciate your excellent comments for our staff, pools area, O'West roof top suchi bar and the variety of food and drinks included in our... More 

Calgary, ab
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just spent a week over New Years at this hotel and had a great stay. After we got past a small bump in the road with housekeeping things went perfect. The staff, especially Jorge at the Front desk, go all the way to make sure you feel that you are staying at a quality resort. The restaurants were very... More 

Was this review helpful? Yes 2
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Mexcal I want to thank you for taking your valuable time to share your opinion from your stay during New Year's week. Thank you for your excellent comments for our staff and specially for Jorge at the front desk everyone of our employees are very proud to learn they have provided an excellent service. We invite you to consider... More 

Ridgefield, Washington
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here over New Years on my husbands hilton points. After reading several of the reviews here we were both a bit uneasy of the whole place. There was no reason to be at all. From the minute we checked in to the minute we checked out we had a wonderful time and our needs were seen to very... More 

Was this review helpful? Yes 1
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. countrygirl062058 Thank you for taking your time to share with us your opinion on our service and facilities from your stay during New Year's week. We appreciate and thank you for your excellent comments for our Staff and options offered in our buffet and restaurants. Please rest assure we will used your comments to improve the lounge chairs use... More 

Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms modern and well cared for, always kept clean timely each day. Loved the location as we could walk and visit marina where ships come in, mall close by if you want to shop, Malecon just a short cab ride away to shop, drink, etc....... The hotel has just one pool area (split into two pools) but lovely. We didn't... More 

Was this review helpful? Yes 3
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. L S C First of all I want to thank you for sharing your opinion for Hilton Puerto Vallarta Resort hotel from your recent stay. We appreciate your excellent comments for our service staff and facilities, all are very proud to learn we have provided an experience up to your expectations. Please rest assure we will use your comments... More 

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Additional Information about Hilton Puerto Vallarta Resort

Address: Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Puerto Vallarta Resort 4*
Number of rooms: 259
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TripAdvisor is proud to partner with BookIt.com, Expedia, Caribbean Online Mgt Corp., Booking.com, Cheap Tickets, Travelocity, Orbitz, Priceline, HotelTravel.com, Despegar.com, Hotels.com, Odigeo and Tingo so you can book your Hilton Puerto Vallarta Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#13 Spa Hotel in Puerto Vallarta
#15 Luxury Hotel in Puerto Vallarta
#16 Family Hotel in Puerto Vallarta
#29 Romantic Hotel in Puerto Vallarta

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