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All 121 Puerto Vallarta hotels

Hilton Puerto Vallarta Resort

4.0 of 5 Hotel   |   Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
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Ranked #38 of 121 Hotels in Puerto Vallarta
A recent review
5 of 5 stars Reviewed August 12, 2014
BrianB-FL Fort Lauderdale, Florida
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740 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Puerto Vallarta Resort
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Fort Lauderdale, Florida
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2014

The super friendly staff makes all the difference here. It's a great hotel in an awesome view location. In the SeaFire restaurant Nelly always had a smile and went out of her way to see that we had all we needed. At the pool area Jorge was awesome. We always made sure to find where his section was so we... More

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New Orleans, Louisiana
2 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 11, 2014

My husband and I traveled to Puerto Vallarta for our 25th Wedding Anniversary July 27-Aug-1, 2014. The Hilton resort was excellent. I must compliment the general manager Jorge Villarejo for his excellent hospitality. The front desk agent George Lopez for his great service. The food in every restaurants was delicious especially the Sea Fire restaurant. The photography Studio please stop... More

Was this review helpful? Yes 1
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Westerfm First of all I want to thank you for staying with from July 27-Aug. 01, 2014. and for taking your valuable time to give us your opinion on our services. We do appreciate very much your excellent comments for our service staff in particular for George Lopez at the front desk. We invite you to consider staying with... More

Santa Monica, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 11, 2014

There were minor issues with the rooms like older toilet seats and slow draining sinks. This was not enough to detract from the great time we had, which had A LOT to do with the staff. They are genuinely happy to help you and to partake in a good time. It doesn't feel like a they are following a corporate... More

Was this review helpful? Yes 1
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Abzadeh I want to thank you for selecting Hilton Puerto Vallarta for your recent stay and for taking your valuable time to share with us your opinion on our service and installations. Please rest assure that we are taking immediate action to correct the mentioned issues in the room you stayed. We also thank you for your excellent comments... More

Mexico City, Mexico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

This Hilton Resort is an excellent choice to enjoy Vallarta and the beautiful Pacific Ocean in Mexico. Starting from the dedicated attention of the front desk personnel, the quality of room and overall hotel facilities, the food and drinks (both the buffet and specialty restaurants serve delicious food) and especially because of the friendly and "make you feel special" service... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Houston, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 6, 2014

I found a great last minute deal to pvr and booked 4 days prior to departure. We arrived at the Hilton to be greeted with a welcoming drink, and with a little persuasion and charge upgraded to an oceanview room. Like other reviewers have said, the rooms ending in 40 are best. These are corner rooms with 2 balconies with... More

Was this review helpful? Yes 1
Prunedale, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 5, 2014

This hotel has the best bar of ANY all inclusive I have ever stayed at. Top quality beverages, including wine, port and tequila. Best bed I have ever had in Mexico. Location is near the marina and on a nice stretch of beach. Lots of poolside lounges and also on the beach. The rooftop pool and sushi bar is where... More

Was this review helpful? Yes 1
New Albany, United States
1 review
5 of 5 stars Reviewed August 5, 2014

We visited the Hilton in Puerto Vallarta on our honeymoon! The service of the staff can not be beat. Jorge and Nicholas were our outdoor servers. They made us feel welcomed from our first day. We can not say enough good things about those two! We had a few issues getting our room cleaned during the course of our stay,... More

Review collected in partnership with Hilton Hotels & Resorts

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Royal Oaks, United States
1 review
4 of 5 stars Reviewed August 3, 2014

This hotel has the best bar of ANY all inclusive I have ever stayed at. Top quality beverages, including wine, port and tequila. Best bed I have ever had in Mexico. Location is near the marina and on a nice stretch of beach. Lots of poolside lounges and also on the beach. The rooftop pool and sushi bar is where... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Victoria P. I want to thank you for selecting us for your recent stay and for sharing you opinion on our All inclusive beverage options. We thank you for your excellent comments of the wide beverage selection offered in our bars We invite you consider staying with us in your next visit to Puerto Vallarta Cordially, Jorge Villarejo General... More

United States
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 2, 2014

To start this resort has more of a hotel feel since the grounds themselves aren't very encompassing. There are three restaurants which require reservations and one buffet which is always open. There is a large fitness room with a second pool above the main pool which has a nice view and a bar. The main pool doesn't have a swim... More

Was this review helpful? Yes 2
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Businesstravels123 I want to thank you for taking your time to share your opinion on your recent stay. Your comments are very important to us for our improvement program. Please rest assure that we are taking immediate action to improve the food preparation. Also we are in process of improving the wifi connectivity to offer better signal. We invite... More

Monterrey, Mexico
1 review
2 of 5 stars Reviewed August 1, 2014

Hotel amenities are good but the quality of service delivered, atleast during my stay, was not upto the mark for the Hilton Brand Logo. For the same price, you can easily find much better hotels, with better amenities and better service, delivered for the money you shell out.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Nitish S First of all I want to thank you for selecting us for your recent visit to Puerto Vallarta We also want to thank you for sharing your opinion on our service. Please rest assure that your comments are very important, our Executive Committee is reviewing this to ensure we are taking immediate actions to improve our service.... More

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Additional Information about Hilton Puerto Vallarta Resort

Address: Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Puerto Vallarta Resort 4*
Number of rooms: 259
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