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Hilton Puerto Vallarta Resort

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Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
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1 room 1 adult
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Hilton Puerto Vallarta Resort
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1,547 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Puerto Vallarta Resort
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Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Good hotel but a bit noisy on the older half of the hotel, most of the staff were very helpful but the bar staff were unhelpful and just made effort for the yanks and not us English. Great pool and poolside staff. Great food and a good choice. Doorman were by far the best and most helpful.

Helpful?
1 Thank Steve P
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

]Attn. Steve P= First, thank you for selecting Hilton Puerto Vallarta Resort hotel for your recent visit to Mexico, we appreciate you took your time to share your opinion on our service. Please rest assure that we have share your comments with our bar staff to improve our service for all our guest. Please, we invite you to consider staying... More 

Vancouver, Canada
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

the hotel is a smaller boutique style resort and kids can be there we arrived and had no problem at all getting up higher in the tower part eighth floor room 843 right in the middle with a good size deck and beautiful view over looking the two pools and the ocean you could see the lights to downtown old... More 

Helpful?
2 Thank Lisa H
Newark, Delaware
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Another great trip to Mexico. First about the resort. Had a fantastic time. Resort is clean & modern. Staff is very helpful & friendly. Facilities were first rate and comfortable. We liked the fact that it was a smaller resort....no lines and plenty of attention if you needed it. Food was very good including the buffets. Not 5 star but... More 

Helpful?
7 Thank Peter E
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Peter E Thank you for selecting Hilton Puerto Vallarta Resort hotel for your recent stay, also thank you for taking your valuable time to write and share your opinion on our service, location and the options we offer in our 4 restaurants and nightly entertainment. We are very happy to learn we have provided you with the level of... More 

Harlingen, Texas
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hilton Puerto Vallarta Resort is so over the top, I will be expecting this service at the rest of the of them. I will be writing this review coming from a Gold Hilton Honors member. We arrived in the taxi and our luggage was handled by the bell boy, while another bell boy whisked us to the Hilton Honor... More 

Helpful?
4 Thank Scott S
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Scott S First I want to thank you for selecting Hilton Puerto Vallarta Resort hotel for your recent visit and for taking your valuable time to write and share your opinion on our service and facilities. As an HHonors Gold member we recognize your loyalty also we appreciate very much you excellent comments for our service staff as well... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hilton is a perfect location in Puerto Vallarta. It's a short ride into town for shopping or dining (if you get tired of the all inclusive). The food is good and you can usually find something to eat at the buffet. We enjoyed the french restaurant the best. The resort, though not a 5 star, excels in its service.... More 

Helpful?
4 Thank siggy2016
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Siggy2016 I want to thank you for selecting Hilton Puerto Vallarta Resort hotel for your recent visit also for taking your valuable time to share your opinion on our service and location. We appreciate your excellent comments for our service staff and the options in restaurants we offer as part of our All inclusive package. Please be sure that... More 

Dunlap, TN, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you purchase through a 3rd party (I used American Airlines), make sure you bring the room description you purchased when you get to your room. I purchased a Deluxe Ocean View and read the descriptions and reviews online. When I was shown my room, I was disappointed. The view from inside the room looking out was like entering a... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
5 Thank John Thomas G
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn.- Mr. John Thomas I want to thank for selecting Hilton Puerto Vallarta Resort hotel for your recent stay Thank also for taking your time to write your opinion on our service and fecilities. We are very sorry to learn that due to the high occupancy we was not able to assign you with the type of room as reserved... More 

Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Things that were wrong - uncleanly room, fixtures/furnishings broken or dirty, not all specialty restaurants open (those that were were very good....), main dining room has average food but extremely friendly and helpful service staff, pool area very nice, always clean, beach bar has limited food selection, sushi bar only has 4 kinds of sushi each day but nothing else,... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
4 Thank Betty Anne P
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Betty Anne P I want to thank you for selecting us for your recent stay and visit. We appreciate you take you time to share your opinion on our service and facilities, We are very sorry to learn you are not happy because your encounter your room not as clean as per our Hilton standards, as well as the... More 

Fayetteville, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just returned from a week at this property. The setting is beautiful and the staff is incredible. Very attentive and they really want you to have a great visit. I'm a Hilton Diamond member and since the hotel was full we could not get an upgrade, but we still had a beautiful view of the ocean and mountains. Bed... More 

Helpful?
2 Thank JoeFayetteville
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Joe Fayetteville I want to thank you for selecting Hilton Puerto Vallarta REsort hotel for your recent stay We also thank you for taking your valuable time to share your opinion on our service, As a HHonors Diamond member we recognize your loyalty for Hilton Hotels. We really appreciate your excellent comments for our service staff, our location and... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first all inclusive vacation and we couldn't have been happier. January had great weather! Hotel was only about 10-15 minutes from the airport. We spend most of our day by the pool. Our server Oscar was phenomenal. We ate at two of the three restaurants. The French restaurant had a bit of an up charge but well... More 

Helpful?
3 Thank Lori T
Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall this resort was located close to town, pool was clean, food was great, service was awesome. Staff did their best to accommodate. Special thanks to the hard working staff by the pool - Rodolfo and Oscar!!! Love the 4th floor Sushi Bar and Pool.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Tim D
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