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Hilton Puerto Vallarta Resort

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Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
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Hilton Puerto Vallarta Resort
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Hilton Puerto Vallarta Resort
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1,252 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus, Ohio
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I honeymooned at the Hilton Resort July 2015. It was a surprise to me (planned by he and a relative) and what a GREAT surprise it turned out to be!From the moment we arrived we received 5 Star service! The Concierge, Lizette, was simply amazing! She was there to answer any questions we had and went above... More 

Was this review helpful? Yes 1
San Antonio, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had a great experiences at the Hilton. From the very beginning I knew I was in good hands with the staff. When checking in with the hotel I realized I had lost my passport somewhere between the airport and the hotel. The front desk clerk, who I can't remember his name, coordinated a cab for me to return to... More 

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JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. ForrestB233 I want to thank you for selecting Hilton Puerto Vallarta Resort hotel for your recent stay. Thank you for taking your time to share your opinion on our service and facilities. We are happy to learn we have provided the support to help in recovering your lost passport. We really appreciate you excellent comments for our Staff and... More 

Anaheim Hills, California
5 of 5 stars Reviewed 4 days ago NEW

The staff was amazing! Mauricio, Jorge, Ivan and countless others went out of their way to get to know us and remember my name! They were very attentive and helped make us really comfortable! Best service I've had. Highly recommend it! The hotel itself was incredibly clean and well kept. Not a whole lot of vegetarian options but if you... More 

Was this review helpful? Yes
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Neeta P First of all I want to thank you for selecting Hilton Puerto Vallarta Resort hotel for your recent stay and for taking your valuable time to share your opinion on our service and facilities. Thank for your excellent comments for our Staff, everyone of my Team members are very proud to learn we have provided you with... More 

Las Vegas, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

This is a three star hotel at best. This experience has soured us against an all inclusive hotel. The foot print of the facility is very small and the pool takes up all of the outdoor area. The pool is also small so that accentuates the overall lack of space. I would not stay there again at half the cost.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Jerry L First I want to thank you for selecting us for your recent visit and stay. We thank also for sharing your opinion on our service and facilities. As you have mentioned we are not a large hotel, we offer 199 rooms and 60 Suites and a Resort hotel the pool area is with an ample space for... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

This trip has been awful! We got here Wednesday & until Friday it was perfect! Then I got horribly sick. There were several people we met that also got very ill & even the tobacco shop ran out of Imodium & Pepto cause there was a "bug going around". Yesterday I had the Dr come see me cause I was... More 

Was this review helpful? Yes 1
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Ms. Melia J. Collins I want to thank you for selecting us for your stay this week and for sharing your opinion on your experience while you are our guest. I am very concern to learn you have got sick last Friday, at Hilton we apply the hygienic of all food preparations as per our standards. I am happy... More 

Madrid, Spain
5 of 5 stars Reviewed 5 days ago NEW

The staff that work at this resort is what made my trip so special and meaningful. Javier in particular who works in the buffet section went above and beyond to make my trip memorable. I had just graduated with my bachelors degree as well as my sister and through telling him this in a casual conversation, the next day he... More 

Was this review helpful? Yes
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Joanna H_53 I want to thank for selecting Hilton Puerto Vallarta Resort hotel to celebrate your Graduation trip with your Sister. Thank you for myour excellent comments for our service staff, they are very happy and proud to learn that their daily effort they do to provide the best possible service was up to exceed your expectations as well... More 

Denton, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort was great! I would say the best part was certainly the hotel staff. Jorge, one of the servers at the pool, is absolutely the best! He was so accommodating, friendly, and seemed to really enjoy his job. I don't think I've had better wait service! The concierge desk was so helpful and made sure we were taken care... More 

Was this review helpful? Yes
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Savvyjopeeps I want to thank you for selecting Hilton Puerto Vallarta Resort hotel for your recent stay We also thank you for taking your valuable time to share your opinion on our service and specially thank you for your excellent comments for our Staff. We all are very happy and proud to learn we have provided the level of... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited PV Hilton last week to celebrate our anniversary and had an amazing time. The breakfast buffet offered more than anyone could want to choose from. We did not eat lunch in the actual buffet because we were always at the pool and wanted something quick, but ate at the outdoor grill area, which was pretty good. Just don't... More 

Was this review helpful? Yes 1
huntsville, United States
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hilton Puerto Vallarta is a destination that I will visit over and over. This is our second trip there and loved it. The biggest highlight of this resort is the staff. The bar staff and front desk are great.... Fillipe and Jorge made our vacation very enjoyable. Our room had its own private pool and looked out over the ocean.... More 

Was this review helpful? Yes 2
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Jason R First I want to thank you for selecting Hilton Puerto Vallarta Resort hotel for your recent stay. We also thank you for taking your time to share your opinion on our service and facilities. We really appreciate your feedback, all our staff is very proud to learn we have provided you the level of service to exceed... More 

Charleston, South Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for our honeymoon and enjoyed every minute of it. The staff was excellent- lizette the concierge was so helpful with reservations on and off property. The upstairs bar and pool was great! We really enjoyed the food- get the guacamole at the Mexican restaurant.

Was this review helpful? Yes 1
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Cahrlestonjb I want to thank you for selecting Hilton Puerto Vallarta Resort hotel for your recent visit. We thank you also for taking your valuable time to share your opinion on our service, We appreciate your feedback, please rest assure that I will be sharing your comments with all our service staff, everyone is very proud to learn we... More 

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