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Hilton Puerto Vallarta Resort

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Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
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Leisure Escape Package
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1 room 1 guest
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Hilton Puerto Vallarta Resort
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1,302 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just back from an enjoyable two week family stay at the Hilton. The resort is actually quite small but thankfully it wasn't full to capacity through most of our stay. There was a 3 day corporate convention which made it fairly uncomfortable at meal times and in and around the pools - it was a relief when they departed. Our... More 

Was this review helpful? Yes
Upland, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I see some of these review where people are complaining about the fine dining restaurants only being open certain days and only at night. That occurs in many "all-inclusive" resorts. But, these folks who are claiming they couldn't find food at certain times or the food was bad are nuts...it's all over and very good. The buffet was not typical... More 

Was this review helpful? Yes 2
Mty
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Went with my family (wife and 2 doughters 7,9 years old) for a 5 days stay. From front desk to bell boys, bar-man, pool service and all restaurants the good service is the most representative sign of this hotel. The pool was nice (need little maintenance at the floor) and in general all services at the property are in good... More 

Was this review helpful? Yes 2
Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Went for a five-day getaway with a girlfriend. Her husband has a gold Hilton honors status and suggested we stayed there although he's never been. Pictures of rooms looked attractive and amenities seemed more than adequate for what we needed. We were given a free upgrade for a room with an ocean view so was really looking forward to seeing... More 

Was this review helpful? Yes 5
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Ms. Odessa M First of all I want to thank you for selecting us to stay during your recent visit to Puerto Vallarta, We also thank you for taking your time to share your opinion on our service and facilities. We appreciate your feed back, as a gold HHonors member you are an special guest and we thank you... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Great staff | Nice property ( on the small side) | decent for all inclusive. By and large the Hilton in PV is good. So what is great vs good in the land of all inclusive beach resorts in PV, and how much are you willing to pay is a better question. I agree to a degree that all things... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We travelled with two college kids in the second week of August, and were welcomed by the GM, Mr. Jorge P Villarejo upon our arrival, which was a very nice touch. Patricia, Lizette and Mayra in the Concierge department were a delight and very helpful with check-in, and throughout our entire stay. Soledad with Maritur Tours was extremely helpful in... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Staff was great, food was ok but not a whole lot of selection. - No Entertainment. First hotel i have been to in Mexico that didnt have nightly shows. -No pool entertainment. Again hotels usually have lots of entertaient during the day by the pool. Also i realized how much i like a hotel that has a bar in the... More 

Was this review helpful? Yes 2
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Dear Shawn S First of all I want to thank for selecting Hilñton Puerto Vallarta Resort hotel for your recent stay, we also thank you for sharing your opinion on our service and facilities. I am very sorry to learn you did not enjoy our Daily Activities Program organized by the hotel staff in the pool area, beach and our... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First day, arrived at the hotel at 4:30. Made reservations through Hilton Honors in advance. My husband and I both spoke to Hilton honors booking agent to make sure we got the room we wanted. She knew it was the two of us going. We noticed she had only put one person in the room. When we called back we... More 

Was this review helpful? Yes 4
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Leashbegood First I want to thank you for selecting us for your stay starting today August 21. I am very concern that you are not happy because you have to pay for a second person in your room and it is because as an All inclusive hotel the rates are stablished per person. Our main goal is to offer... More 

San Francisco, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Strongly disappointed and definitely not the same great service I have experienced from Hilton brand. This hotel quality overall is a big disappointment. Most of the staff is unfriendly and at times grumpy. Even though this is an all inclusive hotel it was really hard to dine at any of the 3 a la carte restaurants and every time we... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Lahiru W First of all thank you for selecting us for your recent stay when visiting Puerto Vallarta. We thank you for sharing your opinion on our service and facilities. I am very concern to learn you are not happy with the level us service provided by our staff and for not being able to dine in our specialties... More 

Greater London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A great holiday staff very good very helpful lovely place . Adults bar is on top of the roof beautiful bar up they a must for couples and a pool over looking the ocean .staff were excellent . Best to take a cab if u what to go downtown .saturday there very lively .

Was this review helpful? Yes 1
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