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Canto Del Sol Plaza Vallarta

Certificate of Excellence
Jose Clemente Orozco 125 | Int. 10 Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
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Canto Del Sol Plaza Vallarta
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Canto Del Sol Plaza Vallarta
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1,805 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (347)
Date | Rating
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English first
  • All months
    (1805)
  • Mar-May only
    (604)
  • Jun-Aug only
    (318)
  • Sep-Nov only
    (269)
  • Dec-Feb only
    (614)
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5 of 5 stars Reviewed 3 days ago NEW

Arrived home from an amazing week, absolutely nothing to fault, the room was sparkling clean with a number of little presents like homemade biscuits and cakes left for us as nice surprises after a day by the pool!, food was impeccable with a wide choice to choose from and outdoors was beautiful both in sunshine and storms! We had up... More 

Was this review helpful? Yes 1
Canto_Del_Sol-Team, Asistente de Gerencia General at Canto Del Sol Plaza Vallarta, responded to this review

Dear Victoria: We are very happy to receive your lovely comments, our staff is always working very hard and they always have our support to receive intensive training, offering to our guests the best service. Please feel free to contact us for any assistance at: guestserv@cantodelsol.com, we will be waiting for your return to your home away from home, Canto... More 

Sydney, Australia
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It was 2010 we made the trip to the USA to take the kids to Disneyland, we then wanted to see places that we could swim, explore & just relax in the sun with a book. We came up with Puerto Vallarta Jalisco Mexico, well it is a short flight from the USA & we had seen the Love Boat... More 

Was this review helpful? Yes
Canto_Del_Sol-Team, Asistente de Gerencia General at Canto Del Sol Plaza Vallarta, responded to this review

Dear pppbooma: Thank you so much for sharing your recent vacation experience! For us the most important are our guests, reason why we highly appreciate your comments. For any further attention please contact us at: guestserv@cantodelsol.com We will be very happy to receive you soon again in your home away from home, Canto Del Sol. Sincerely, Canto Del Sol More 

Tenby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Im only now writing a review (shame on me) - My Partner and I decided to splash out a little and go on our first holiday here.. TO MEXICO! What can I say.. brilliant hotel!! Upon arrival we were greeted and shown to our bedroom, with a porter also taking our luggage for us. Also arrival drinks were then bought... More 

Was this review helpful? Yes 2
Canto_Del_Sol-Team, Asistente de Gerencia General at Canto Del Sol Plaza Vallarta, responded to this review

Dear Chantelle & James: Thank you so much for your comments, we are very glad to receive them. We are always more than happy to attend all of our guests, you are the most important for us. Please feel free to contact us at: guestserv@cantodelsol.com Sincerely, Canto Del Sol More 

1 review
4 of 5 stars Reviewed 1 week ago

We went in June for our honey moon and it was great! The staff were amazing let us switch rooms and everything without a problem! The food was great with lots of variety. It was the off season however it was full of locals on the weekends and VERY family friendly! We loved it Made us wish we had brought... More 

Was this review helpful? Yes
Canto_Del_Sol-Team, Asistente de Gerencia General at Canto Del Sol Plaza Vallarta, responded to this review

Dear Kiaya! We are more than happy to receive your attentive comments; it will be a pleasure to share this pleasant recognition with all our staff. We all are waiting for your return to your home away from home, Canto Del Sol. Please for any further assistance contact us at: guestserv@cantodelsol.com Sincerely, Canto Del Sol More 

Langley City, Canada
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

hotel was empty. near end of season I guess. Room was exactly what everyone else had written. very clean. just not modern. all the empty rooms and we were one of the few who didn't get a balcony. we went beginning of June. just missed a hurricane. beach was wiped out. 90 degrees F every day. pool was wonderful except... More 

Was this review helpful? Yes
Canto_Del_Sol-Team, Asistente de Gerencia General at Canto Del Sol Plaza Vallarta, responded to this review

Dear Ispeirs, Thank you so much for your valuable comments, they really are a great opportunity for us to know our guests expectations, and to work on improving our product. We are sorry that your stay did not result as you, and also we, would have expected. Regarding to our swimsuit wear policy in our pool, unfortunately we are not... More 

Calgary, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I hate it to write bad reviews. especially when I love travelling and get excited about where I stay and re search it like crazy. but canto del sol did not meet my expectations. I have been to Cuba twice and mexico once now. I love the carribean by my boyfriend and I wanted to go somewhere for 2 weeks... More 

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Preston
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Not so modern as some of the newer (and more expensive) hotels in PV but better placed for downtown which is what we wanted. We felt appreciated and welcomed by the staff, especially Jorge the pool waiter, nothing too much trouble. We ate at all the speciality restaurants and enjoyed them for different reasons. I'd like them to relax the... More 

Was this review helpful? Yes
Canto_Del_Sol-Team, Asistente de Gerencia General at Canto Del Sol Plaza Vallarta, responded to this review

Dear Preston: Thank you for sharing your recent vacation experience at Canto del Sol. We feel very sorry that you perceived our customer service employees very rude, we like to apologize for that, although they are obligated to implement the visitors policy which is a general rule to ensure the maximum security for our guests. Trutly we are not able... More 

Kamloops, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Fabulous , thank you Rosario, who worked her magic,and helped me with my room ,which was beautiful . and made my stay once again one of the best vacations i ever had....this hotel has the best staff of people I have ever met.. and now because of their friendship I have extended my family with them...I love these people .... More 

Was this review helpful? Yes 2
Canto_Del_Sol-Team, Gerente Division Cuartos at Canto Del Sol Plaza Vallarta, responded to this review

Dear Jeff, Thank you for share your wonderful experience as always! We really appreciate your loyalty with us; we considered you a member of the family Canto Del Sol. We will be more than happy to receive you once again in your home away from home, Canto Del Sol. Sincerely, Rosario and your Canto Del Sol Family More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Perfect holiday down to each detail. I have not one complaint go here you will not regret it. The service was excellent and Jorge one of the pool waiters is simply fantastic. Food is great. Views are breathtaking. Pure paradise.

Was this review helpful? Yes
Canto_Del_Sol-Team, Asistente de Gerencia General at Canto Del Sol Plaza Vallarta, responded to this review

Dear Kallum, Thank you so much for sharing your experience and for your wonderful appreciation, we also want to thank you for the special mention of Jorge, we will share this comment with him. We will very happy to receive you once again in your home away from home, Canto Del Sol. Sincerely, Canto Del Sol More 

South San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was our first time in this resort and we stayed for a week. The food and the staff were world-class. The specialty restaurant dinner food especially the parmesan bread was so yummy. We all had a wonderful experience in this resort.

Was this review helpful? Yes 2
Canto_Del_Sol-Team, Asistente de Gerencia General at Canto Del Sol Plaza Vallarta, responded to this review

Dear Marj T: We are glad to read that you had a wonderful experience with us, thank you for the acknowledging of our culinary level and the attention of our staff, we will share this beautiful comment with them. We will be more than happy to receive you once again, as you mention, at your home away from home, Canto... More 

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