Stay Away!!!!I just returned from a week at this (if you can even call it) hotel...and want to get this out before I forget the details.
First let me say that this was not my first time in Mexico or PV...neither was it for most of our group of 16. So its safe to say that this is not a single opinion...nor is it tainted by a bunch of high maintanence 5 star resort junkies.
From the moment we arrived we were rudely "escorted" to a "suite" until our rooms were ready nearly 6 hours later. Most of us were only given one key for the room(which they seemed to never have another one for the rest of the week). And we realized later that most of the keys would open other doors in the hotel.
Yes the room safe is free...but the lock is not...and charged per day!
The front desk staff was rude, unhelpful...and never had cash onhand for money exchange. There was a break in at the hotel one night and the management was notonly not suprised but didt seem to care... more