We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mayan Palace Puerto Vallarta

Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Hotel amenities
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Mayan Palace Puerto Vallarta
Management photos View all
Browse nearby
Mayan Palace Puerto Vallarta
Write a Review

524 reviews from our community

Traveler rating
    145
    200
    90
    37
    52
See reviews for
140
186
6
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (524)
  • Mar-May only
    (178)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (102)
  • Dec-Feb only
    (151)
All months
There are newer reviews for Mayan Palace Puerto Vallarta
See the most recent reviews
A TripAdvisor Member
2 of 5 stars Reviewed November 18, 2004

If you arrive before the 5:00 check in time, you will likely be asked to wait until the specified check in time. It appears that both members and non-members are held to the same conditions. When 5:00 came and we tried to check in, we were told our room was across the street in the Sea Garden. Having read the... More 

Was this review helpful? Yes 15
colorado
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 16, 2004

Wow!!!! We just got back in last night and can't remember a better trip had by our family. We bought our time at a benefit auction and then went online and read all of the bad reviews, were we upset with ourselves. Ladys and gentlemen this resort is fantastic!!!! From the moment we stepped through the doors at the airport... More 

Was this review helpful? Yes 18
A TripAdvisor Member
3 of 5 stars Reviewed October 6, 2004

I was expecting the worst after reading the reviews, so I was pleasantly surprised. We were an RCI trader so I was afraid I'd get stuck across the street at the old Sea Garden, but the first thing I mentioned to the check-in clerk was that we were on our honeymoon so we'd appreciate a good room and I have... More 

Was this review helpful? Yes 13
A TripAdvisor Member
4 of 5 stars Reviewed August 20, 2004

Just returned from a full week at the Mayan Palace, Marina. We had a group of 9. One child (7), 4 young (18-21) adults and 4 parents. Our accomidations where a couple of the 2 bedroom suites in the building closes to the beach and pool. *First some comments on previous reviews; Timeshare presentations are all the same, if your... More 

Was this review helpful? Yes 20
A TripAdvisor Member
1 of 5 stars Reviewed July 11, 2004

I don't know if I have anything to add more about BAD reviews on the Mayan Palace timeshare presentations because, ALL OF THEM ARE TRUE! You will be tempted with good deals and freebies just to attend their presentation. Rule #1: There is no such thing as free lunch! Rule #2: If it sounds too good to be true, then... More 

Was this review helpful? Yes 10
A TripAdvisor Member
1 of 5 stars Reviewed June 24, 2004

We had reservations for a 2 bedroom suite for over nine months. When we arrived, we were given 2 one bedroom motel rooms in a dumpy place across the street. The management said that our reservation did not say suite, just 2 bedrooms. The sewer backed up into the drain in one bathroom daily. Love the town but will certainly... More 

Was this review helpful? Yes 10
Torrance, CA
1 review
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 15, 2004

We just returned from our stay (June 6th - 13th). The previous reviewers were absolutely right about them trying to book non-owners into the shabby Sea Garden across the street. After having read up (luckily) online and contacting RCI beforehand just to see what my recourse would be, I absolutely refused to let them book me into the Sea Garden.... More 

Was this review helpful? Yes 9
Atlanta, Georgia
Top Contributor
53 reviews 53 reviews
16 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed June 13, 2004

We exchanged a week through RCI and after reading the experiences of several of you, we were a little concerned. Prior to leaving we contacted the resort and RCI and were told that if our confirmation papers said Mayan Palace we would NOT be booked across the street in Sea Garden. And they were exactly right - we were booked... More 

Was this review helpful? Yes 22
Knoxville, TN
Contributor
12 reviews 12 reviews
8 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed June 5, 2004

We were in Puerto Vallarta May 23rd for a week. We listened to the review and made sure we were not put in the 'old' Sea Garden. The Mayan Palace was not the same high standard as the one in Acapulco, but that's ok. I liked the relaxed atmosphere. Yes, the bed was hard (but so are all the others... More 

Was this review helpful? Yes 7
A TripAdvisor Member
1 of 5 stars Reviewed May 21, 2004

My husband, son, daughter-in-law, and 16month old granddaughter stayed in Nov 03, and you couldn't leave anything on the counter in the kitchen or in the floor in the bathrooms,that didn't end up covered with ants. No view, except the pool, and the balconey was big enough to stand on only. Was not the Mayan Palace like I thoought that... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Time share(13)
  • Happy Hour(4)
  • Very good(3)
  • Great location(3)
  • Timeshare presentation(3)
Questions? Get answers from hotel staff and past guests. Ask a question

682 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (390)
Viewed
Hotel & grounds (121)
Viewed
View from room (31)
Viewed
Pool/beach area (81)
Viewed
Room/suite (37)
Viewed
Dining (26)
Viewed
Bathroom (2)
Viewed
Family/play areas (2)
Viewed
Other (90)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (277)
Viewed
Amenities (17)
Viewed
Beach (18)
Viewed
Master Room (40)
Viewed
Pool (30)
Viewed
Restaurants and Bars (41)
Viewed
Suite (69)
Viewed
The Hotel (62)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Hotel & grounds (6)
Viewed
Dining (2)
Viewed
Room/suite (1)
Viewed
Pool/beach area (5)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question