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Mayan Palace Puerto Vallarta

Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
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Mayan Palace Puerto Vallarta
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Mayan Palace Puerto Vallarta
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469 reviews from our community

Traveler rating
    131
    180
    73
    34
    51
See reviews for
124
161
5
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (469)
  • Mar-May only
    (160)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (90)
  • Dec-Feb only
    (126)
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1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 12, 2014

A friend of mine was booking at this hotel when at some point the person on the phone started asking questions about who would be staying with him in the room: "I assume you'll be staying with your wife" she said in a very inappropriate tone. As my friend inquired about the nature of her question the person said the... More

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Jose S : Thank you for your comment. First of all, we are shocked to read about this misunderstanding, since we are proudly classified by the Secretary of Labor and Social Welfare - through the Gilberto Rincon Gallardo recognition in 2012, as a company that gives work opportunities to the disabled and other discriminated groups and takes action to... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 6, 2014

Hi let me tell you guys about our experience in this hotel we love it the swimming pools r really great and aways clean services are firts class food and beverages r good especially the buffets the rooms are big and always in order we really recommend this hotel to anyone you will love it

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Angelica G : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace, and we are delighted to know you liked our food options, the pools and accommodations. We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded... More

Cape Town, South Africa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 30, 2014

On arrival we were allocated a unit overlooking the road. Very noisy with screaming children running up and down the corridor. The grounds are very well kept with easy access to the Marina. It becomes a mission that whenever you go out that one is accosted by timeshare and tour agents who do not seem to understand the worn "NO"

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear kayleighcdc : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace, and we are delighted to know you liked our grounds. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our... More

Sedona, Arizona
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 24, 2014

We just came back from a week in this beautiful resort in a wonderful area. Being near the marina allows you access to some great restaurants (Porto Bella and Mariscos El Coleguita) and a short cab ride to downtown or the Romantic Zone (La Palapa). This resort is small, only two buildings on a long narrow lot but with a... More

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear naspins: Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. It is nice to learn you think our property is beautiful. Your comments are always welcomed. We always... More

Salt Lake City, Utah
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 20, 2014

Enjoyed The Mayan very much. The facility is absolutely beautiful and so well kept. It rained and rained but they kept floors dry and were really on top of things. We went to They weren't too happy that we wouldn't sit through a presentation. When we refused, we were really on our own. They seemed to abandon us at that... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear jojojetson : Thank you for taking the time to provide us your feedback about your stay at Mayan Palace. We are happy that you consider our resort to be beautiful and you enjoyed the facilities. Comments like yours inspire us to continue creating ideal vacation experiences. We truly look forward to serving you again in the near future! Happily,... More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 23, 2014

The hotel was very clean. Location is terrific. Walking distance to the Marina with many shops and great restaurants nearby. The hotel staff were excellent with their service. All spoke excellent english. Had a massage at the hotel and it was fabulous. In a private area just above the beach - I could hear the waves of the water.

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Lori M: Thank you for providing your comments about your vacation at Mayan Palace. We are pleased you enjoyed your massage and grateful for your kind words about our staff´s service, as we consider them one of our biggest assets. We are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding locations and service excellence.... More

San Francisco, California
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 19, 2014

We stayed at the Mayan Palace for a friend’s destination wedding and we had a beautiful stay. The Mayan Palace at the Marina is one of the older Mayan Palace Resorts, and it is very well maintained with very clean and spacious rooms and beautiful grounds. We loved hanging out at the swim up bar and socializing with other guests.... More

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Renee510 : We are very grateful for your taking the time to write a comment about your experience while staying at Mayan Palace. We are delighted to learn you love our resort, enjoyed the pools, grounds and hope to continue providing you happy times during your vacations with us. We take great pride in creating incredible vacations and after... More

Fort Worth, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 5, 2014

The property is beautiful and very clean. It is at the marina and walking distance to shops, restaurants, spas, etc. The rooms are great. Not as big as the Mayan Riviera Maya but still very nice. You get a small fridge and a two burner stove, microwave, coffee pot and toaster. Bring your coffee. The staff was amazing and the... More

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Dalestacey: Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review with us. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you consider our resort to be beautiful... More

Miami, Florida
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 5, 2014

As a guest of a friend who has time sharing it was a very inexpensive vacation for me...the room was spacious and the room service excellent, everything at the hotel works like a Swiss clock, what bothered me most was the insistence on having to pay for the little things like internet.. The MAYAN PALACE is only pone of man... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Easybob2014: Thank you for taking the time to provide us your feedback about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Your comments are... More

Cedar Rapids, Iowa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 29, 2014

This was our second spring break vacation at the Mayan Palace. There are so many things we like about this place: spacious suites for our family of five; nice pool and beach; excellent, friendly service by the wait staff, maids, and concierge; delicious food at the pool bar and restaurant; on-site booking agent for Vallarta Adventures (we recommend Los Veranos... More

Was this review helpful? Yes 6
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear cubhawkfan : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you had a blast with your friends enjoying our pools, restaurants and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our... More

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What travelers say

  • Time share(13)
  • Happy Hour(4)
  • Very good(3)
  • Great location(3)
  • Timeshare presentation(3)

Additional Information about Mayan Palace Puerto Vallarta

Address: Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Number of rooms: 179
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Also Known As:
Mayan Palace Puerto Vallarta Hotel Puerto Vallarta
Wyndham Puerto Vallarta
Puerto Vallarta Mayan Palace
Mayan Puerto Vallarta

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