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Mayan Palace Puerto Vallarta

Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
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Mayan Palace Puerto Vallarta
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Mayan Palace Puerto Vallarta
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511 reviews from our community

Traveler rating
    144
    195
    85
    35
    52
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135
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6
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (511)
  • Mar-May only
    (165)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (102)
  • Dec-Feb only
    (151)
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New York
Top Contributor
168 reviews 168 reviews
36 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a pretty nice hotel although a bit dated, very close to the marina and surrounding shops and restaurants. The staff was friendly and attentive. A few things require attention from hotel management: the paid wifi offered is absolutely terrible. Do not pay for wifi. It doesn't work in the rooms. It's offered through a third party and good... More 

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Perth, Canada
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The reception, maintenance, maid service and bar tending staff work hard are extremely kind and friendly and they keep the resort going. We noticed that the furniture, towels, chairs. pool umbrellas have not been updated or replenished in over 10 years however the staff make up for the shortfalls. Please beware - when you arrive and after you register you... More 

Was this review helpful? Yes 2
Plattsburgh, New York
Top Contributor
59 reviews 59 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent a week with friends at the Mayan Palace Puerto Vallarta. This is a somewaht older resort and smaller. We had a 2 bedroom unit, which came with a kitchenette that was small, but perfectly suitable for breakfast and lunches. The rooms were furnished with modern furniture. The bedrooms were good sized. The master bedroom had its own bathroom... More 

Was this review helpful? Yes 1
Poland, Ohio
Contributor
18 reviews 18 reviews
7 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just return from a wonderful three week vacation at the Mayan Palace in Puerto Vallarta. Although we are Luxxe owners and this resort does not have all of the amenities offered in Nuevo or the Riviera Maya, it is still one of our favorites to visit to escape the Ohio winters. The cons: the rooms, furnishings, bathrooms, kitchen appliances need... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear OhioTraveler44514 : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn that you enjoyed our grounds and really thank you for your kind comment about our staff’s service, as we consider them one of our biggest assets. Rest assured that your comments will... More 

Poulsbo, Washington
Top Contributor
69 reviews 69 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My best friend and I stayed at the Mayan Palace at the Marina in January and we had such a fantastic experience. The room was great, our maids were amazing and so sweet. The staff was always helpful, polite, and smiling. Our regular waiter in the restaurant was teaching me spanish very gently and our bartender at the swim-up bar... More 

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear LChambl9948: We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you had a blast with your friends enjoying our pools, restaurants and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our primary... More 

Bainbridge Island, Washington
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 16, 2015

Our room at the Mayan Palace was lovely - timeless design, nice furniture and a balcony facing the marina side of the hotel. Housekeeping kept the room spotless during our stay, complete with perfect linens. The carefully maintained grounds, pools and Bakal Cafe feature exquisite views of the Bay of Banderas and, in the distance, the town of Puerto Vallarta.To... More 

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear EileenonBI: We are pleased you chose to stay at Mayan Palace for your vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. It will be our privilege to share it with them, specifically the staff mentioned; we are certain they will be happy to receive it. We... More 

Crystal Lake, Illinois
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 11, 2015

We spent two weeks at the Mayan Palace. The maid service is wonderful, done daily as well as a turn down nightly. You are able to cook on two burners ( plenty of pans) and there is a very small refrigerator. The restaurant on site has specials 2 for 1 deals over the weekends and at breakfast. To shop for... More 

Was this review helpful? Yes 10
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear debsred: Thank you for taking the time to provide us your feedback about your stay at Mayan Palace. We are delighted to find out that you enjoyed our resort. We really thank you as well for your kind comment about our staff, as creating ideal vacation experiences is their main goal. Comments like yours inspire us to continue creating... More 

Anchorage, Alaska
Contributor
12 reviews 12 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 8, 2015

Just spent two weeks at the Mayan Palace near the marina in Puerto Vallarta. The location is good as it is a short walk to some super restaurants and it's a quick bus ride into town. But the resort lacks a hot tub, and the rooms are not conducive for a longer stay. Our microwave burnt out (but was replaced)... More 

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear DJJMAJ : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Hector will gladly receive your feedback. All the same, we are disappointed that... More 

Palmdale, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 3, 2015

I have been to many of the Mayan Properties. The Mayan Palace, Puerto Vallarta is not the biggest, not the newest but it served the purpose for a great vacation. The location is ideal. Just a short ride from both the airport and downtown. It is also just a short walk to the Marina where there are many resturants, shops... More 

Was this review helpful? Yes 11
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Jim B : Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are delighted to find out that you enjoyed our resort. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a... More 

Brooklyn, New York
Contributor
13 reviews 13 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 1, 2015

I'm going to try to write the review that I wish had been available when I researched this resort on TripAdvisor. My parents gave us a week of their timeshare, and we booked this resort via RCI. Based on the reports here, I felt some trepidation. We knew we needed to avoid the timeshare pitch/presentation, and I was worried that... More 

Was this review helpful? Yes 19
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Amy H : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Bartolo will gladly receive your feedback. It is nice to learn you... More 

Hotel Review Summarization

What travelers say

  • Time share(13)
  • Happy Hour(4)
  • Timeshare presentation(3)
  • Great location(3)
  • Very good(3)
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