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All 121 Puerto Vallarta hotels

Mayan Palace Puerto Vallarta

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Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Hotel amenities
Mayan Palace Puerto Vallarta
Ranked #49 of 121 Hotels in Puerto Vallarta
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498 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paducah, Kentucky
Top Contributor
67 reviews 67 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It was not spectacular but it was fine. Everything worked, it was clean, the beach is swimmable, the pool area was good. The time share presentation leaves a bad feeling. I know they want to sell more time shares but they make it difficult to say No, which I suppose is the point. But it is uncomfortable after you say... More 

Was this review helpful? Yes 2
Chicago, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose this resort because it was a Gold Crown Resort through RCI. Unfortunately no 1-bedroom units were available, so we took a standard room. I tried to upgrade, and I was told that if I didn't sit through their timeshare presentation, they couldn't do anything to help. We had already done a presentation elsewhere and didn't want to waste... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear jkbish: We are very grateful for your taking the time to write a comment about your experience while staying at Mayan Palace. We are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be shared with all the appropriate areas in order to continue working towards exceeding all our guests’ expectations. Your feedback... More 

New York City, New York
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The minute you check-in you are greeted by personnel trying to lure you into a timeshare presentation. As a timeshare owner, I was not offered an equitable room exchange as is the practice. Similar to reviewer Jamers05, I was suprised with the difference between the caliber in the resorts. I also stayed in Grand Mayan Palace in Playa del Carmen,... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Carmen S: Thank you for providing your comments about your vacation at Mayan Palace. We are disappointed that we were unable to meet your expectations to the fullest. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance. We will gladly follow-up with the appropriate areas as creating ideal vacation experiences is our main... More 

Williams Lake, Canada
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We got one of the best rooms this visit. Had two bedroom suite all to ourselves with the BEST view ever! Service and activities with XMAS and news years was wonderful to see displayed. English was used way more which made understanding much easier than in the past. Cirque de Soliel news made for interesting sales offers for new theme... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear XDgk055 : Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that all our staff was welcoming and pleasant, as this is what we strive for every day. We are happy as well that you enjoyed your room and the activities. Comments like yours inspire us... More 

Lulu, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Let me start of by saying we were a group of 12. There were 4 couples ages 25-35. There was also a family of 4 with two kids ages 15 and 11. We had two two bedroom suites and one regular room for our group. We absolutely loved our stay at the Mayan Place. In fact we all plan to... More 

Was this review helpful? Yes 6
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Lulu B : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities and the pools. Our goal is to make each one of our guests’ vacations relaxing and we look to... More 

Senior Contributor
36 reviews 36 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 22, 2014

After staying at the expansive, lush, posh Mayan Palace in Playa del Carmen I was quite shocked upon arrival at the stark contrast of these grounds. It is much smaller and quite older. It wasn't a huge deal, I was just surprised at how different the chain was from one location to another. This resort was clean, the staff was... More 

Was this review helpful? Yes 6
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Jamers05 : Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you perceived the cleanliness of our accommodations and surrounding premises. All the same, we are... More 

Bullhead City, Arizona
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 19, 2014

Good restaurant - avoid the buffet though. The rooms near the sea are really nice, especially on the upper floors. Electrical outlets are at a premium so bring a 3x1 and extension for the little current drain items. Be careful of using the Peso/Dollar interchange. When I was there their rate was 11.5 NP for a $ while the banks... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear AxxaAxxa : Thank you so much for choosing Mayan Palace for your vacation and for sharing your review with us. We are surprised to learn we were unable to meet all your expectations. All your feedback will be shared with the appropriate areas and we will continue working towards exceeding all our guests’ expectations. We really appreciate your feedback.... More 

West Linn, Oregon
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 10, 2014 via mobile

This is our 6th or 7th time staying here and we have lived our experience each time. This year we were able to bring our 31 year old son. He's never been to Mexico before and he can't stop taking photos of the grounds and the scenery. We're right on the water and we have enjoyed watching the pelicans dive... More 

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear CPABarb : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great... More 

Coupeville, Washington
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 9, 2014

On the positive side, the rooms are well-appointed, the beach is great for swimming, and the views are lovely. On the negative side, there are no two room suites with balconies, and even the rooms that do have balconies, have only room for a chair or two. The beach is quite small, making long walks on the beach impossible. We... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear McGillMomAlbany : Thank you very much for providing your comments about your vacation at Mayan Palace. We are glad you enjoyed your room and the beach. All your feedback will be shared with the appropriate areas and we will continue working towards exceeding all our guests’ expectations. We do hope to welcome you back! Sincerely, Mayan Palace Puerto Vallarta... More 

San Diego, California
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 9, 2014

We had just spent a week in our two bedroom timeshare at Mayan Palace before coming here for another week. We really loved this resort. It is smaller and the staff is more personable because there are less people to deal with. Grounds are beautifully maintained, pool cleaned daily, had a lovely Sunset Club room only for adults with lounging... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear travelersrus86: Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed our grounds, the facilities and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal is to make each... More 

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Hotel Summarization (Beta)

What travelers say

  • Time share(13)
  • Happy Hour(4)
  • Timeshare presentation(3)
  • Great location(3)
  • Very good(3)

Additional Information about Mayan Palace Puerto Vallarta

Address: Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Number of rooms: 179
Also Known As:
Mayan Palace Puerto Vallarta Hotel Puerto Vallarta
Wyndham Puerto Vallarta
Puerto Vallarta Mayan Palace
Mayan Puerto Vallarta
Hotel Style:
#28 Family Hotel in Puerto Vallarta
#28 On the Beach Hotel in Puerto Vallarta

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