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Hotel Portonovo Plaza

3.0 of 5 Av. Mexico #1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
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Hotel Portonovo Plaza
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Hotel Portonovo Plaza
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77 reviews from our community

Traveler rating
    25
    33
    12
    5
    2
See reviews for
13
28
11
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Las Vegas, New Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2014

We are in the cleaning industry ourselves and wanted to award our top maids with a trip to Puerto Vallarta. We were dubious about booking this hotel (due to some reviews we read), but we are so glad we did. It was more definitively more that what we expected for the price we paid. Our ladies were amazed by the... More

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler, thank you for taking the time to evaluate us. We are very happy to read your experience with us was good! Please come back soon, we miss you already! More

Martinez, California
Top Contributor
96 reviews 96 reviews
45 hotel reviews
239 helpful votes 239 helpful votes
4 of 5 stars Reviewed June 13, 2014

I booked this hotel on a discount site, at the last minute in high season, after getting a great deal on airfare. Stayed for two weeks, traveling as a single female, in early February. Had two different rooms (102 and 305). From the beginning, the staff was very helpful and friendly. I called in advance, wanting to know if they... More

Was this review helpful? Yes 2
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello and thank you for taking the time to post such thorough review, in which you accurately describe our great location and service. We were pleased to know you had a good stay and we sure hope to have you back soon! More

Zapopan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

We spent one night in this hotel, the service was excellent and is nearby the Malecon and downtown. They offer an option for breakfast which is really good if you don't want to go outside from the hotel.

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear guest, thank you for staying with us, and thank you for the time you took to evaluate us! It was nice having you over and knowing you enjoyed our nice cuisine. Please feel always welcome! :) More

Ottawa, Ontario
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 21, 2014

Previous reviews of this hotel had made me wonder what to expect when I checked into the hotel but was pleasantly surprised by the quality of stay. The hotel was very clean, spacious with most of the amenities I needed. All the staff (front desk, maids, bellboy and other service personnel) were very friendly, helpful and courteous. I had taken... More

Was this review helpful? Yes 2
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello there! We are very happy to read you were satisfied with your choice. It was our very pleasure to have you stay with us! Please come back :) More

Victoria, Canada
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 19, 2014

I stayed here based on an attractive rate on Expedia --- I had a couple nights in PV, and then I needed something handy to a shuttle service going out 2.5 hours south of PV. The hotel was clean and friendly and well situated and I ended up booking for a couple nights when I returned to PV before going... More

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello there! We sincerely thank you for the time you took to evaluate us. We apologize for not having coffee makers in the rooms but, with all the excellent local and traditional cafe shops around us, we consider a crime to have them. We want people to get to know the town experience, and that includes a perfect cup of... More

Ottawa, Canada
1 review
4 of 5 stars Reviewed March 8, 2014

Seven of us spent one night, 21 Feb 2014 at this little hotel. Prior to departure there were concerns about cockroaches. I spoke to Expedia and the hotel. Both were most pleasant and helpful. It turns out the place was lovely, no cockroaches anywhere. The rooms were modern and clean. The location was great and the staff pleasant and helpful.... More

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We have been taking good care of the problem following up on it. We love our hotel and we do not wish to be associated nor related to that awful pest. We love cleanliness and great guests like you and your companions. Please com back soon! More

New Westminster, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 3, 2014

If you are used to all inclusive, this is NOT the hotel for you. The rooms are clean and simple (there is no in room safe or fridge). The staff were accommodating and pleasant. The beds are typical for a hotel like this-hard and a bit lumpy. This hotel is located on Av. Mexico (which is a busy street) but... More

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello! We are very pleased to read your overall good review and, very excited to have read such a great recommendation. I've forwarded it to management and I think it'll be very good for our little great hotel. Thank you very much! :) More

Texas
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 12, 2014

Aside from the location near the beach and the Malecon, there are much better lodging options in PV. Our room was on the street side, 2nd floor and the traffic noise was deafening. The room was quite tiny. The pool was tiny and basically a wading pool...and on the roof; with no view. All areas were quite clean and the... More

Was this review helpful? Yes 3
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We appreciate the time you took to evaluate us. We would've loved for you to try our restaurant, our buffet is quite popular among our guests and we always get very good feedback. We remodeled a traditional Puerto Vallarta hotel so rooms are not as big as in other properties but they are cozy and clean. Glad you enjoyed our... More

Ventura
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 6, 2014

This hotel is in the center of Old Puerto Vallarta, it is very close to the beach, you can actually see the beach from the lobby! This hotel is walking distance to the Malecon and other great places to eat and shop. A supermarket is directly across the street. I would definitely consider staying at this hotel on my next... More

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We are indeed very well located and we are mor than happy to read you'll be considering to stay with us! This is you home away from home and we'd love to have you back! Thank you!! More

Nampa, Idaho
2 reviews
3 of 5 stars Reviewed January 12, 2014

Stayed for a week and overall would have been a pleasant stay if not for the cockroach infestation. Pros: right in the heart of downtown with the malecon and many restaurants very nearby. The room was modern and wifi connection worked in the room the majority of time. Cons: Cockroaches in room. Infested our luggages and some made it back... More

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We apologize for this major inconvenience. Please know we are doing everything in our power to solve the problem, which is not ours but our neighbor's. We try to keep it under control by fumigating as often as it is healthy to do so. We are glad to read you liked our location and our rooms. Thank you! More

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Additional Information about Hotel Portonovo Plaza

Address: Av. Mexico #1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Portonovo Plaza 3*
Number of rooms: 45
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