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Hotel Portonovo Plaza

3.0 of 5 Av. Mexico #1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
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Hotel Portonovo Plaza
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Hotel Portonovo Plaza
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87 reviews from our community

Traveler rating
    30
    35
    15
    5
    2
See reviews for
15
29
12
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (87)
  • Mar-May only
    (21)
  • Jun-Aug only
    (14)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (36)
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southern VA, USA
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

These are small rooms, but nicely done, very modern. Shower and beds are great. No view, but you're just a couple blocks off the beach. Good staff, English spoken, lots of food choices and shopping nearby, and close to the boardwalk. The price is definitely right and you can't go wrong here!

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler, thank you so much for your kind review! We know you had a pleasant stay for it was our pleasure having you over. Please come back soon "a su casa fuera de casa" (to your home away from home). It'll be our very pleasure to accommodate you again and always! More 

Barrie, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The good: Price: paid about $50/night in January. Can't beat that. Location: close to everything, including grocery (Ley), buses, water, lots of shops, restaurants. Clean: no critters, maid kept room spotless TV: Good size TV, lots of channels including those in English Nice extras: I like the pool at the top floor - small although a nice view. Has AC.... More 

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler, we are very happy to know that your stay was overall pleasant. We thank you for bringing up the things we are missing/lacking, we have submitted them to management so we can improve. Thank you for staying with us! More 

southern VA, USA
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just a block or so off the beach, and just a couple blocks north of the Malecon. Modern, sleek, and nicely appointed. Rooms are on the small side, beds are comfortable, on the firm side. No extra bedding, just a sheet. Good bathroom amenities, hairdryer. Wi-Fi/ cell signal a little weak. All staff was excellent, was here for a week.... More 

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler: Thank you for staying with us, and thank you so much for your kind review! We were very happy to read it and know we are the best option in the neighborhood. We hope to have you back again, and again! More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My girlfriend and I traveled to Puerto Vallarta during one of the busiest season - dec 22 -27. And we ended up booking our hotel somewhat last minute. Portonovo plaza hotel stood out to use with the right price point and glowing reviews. For the most part, I agree. This hotel is perfect for the price. It's location is ideal... More 

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler: Thank you for staying with us! We apologize for the confusion at the moment of booking. When it comes to internet wholesalers, we have to take the precaution of establishing a "room assignment" policy due to the size of our property and to the available inventory of a certain type of bed. Normally, when booking through an internet... More 

Prince George, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Three of us stayed over Christmas and New Years though the beds were a little too firm, the room was clean and modern. The staff were amazing always friendly and helpful. The roof top pool was perfect small but clean and quiet. I have stayed in PV many times and this is by far the cleanest hotel.

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler, we are happy to read that you and your friends liked our little sparkling hotel. It was the pleasure of our staff to help you and assist you. Please feel always welcome and come back soon! More 

Las Vegas, New Mexico
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 28, 2014

We are in the cleaning industry ourselves and wanted to award our top maids with a trip to Puerto Vallarta. We were dubious about booking this hotel (due to some reviews we read), but we are so glad we did. It was more definitively more that what we expected for the price we paid. Our ladies were amazed by the... More 

Was this review helpful? Yes 3
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler, thank you for taking the time to evaluate us. We are very happy to read your experience with us was good! Please come back soon, we miss you already! More 

Concord, California
Top Contributor
107 reviews 107 reviews
49 hotel reviews
253 helpful votes 253 helpful votes
4 of 5 stars Reviewed June 13, 2014

I booked this hotel on a discount site, at the last minute in high season, after getting a great deal on airfare. Stayed for two weeks, traveling as a single female, in early February. Had two different rooms (102 and 305). From the beginning, the staff was very helpful and friendly. I called in advance, wanting to know if they... More 

Was this review helpful? Yes 5
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello and thank you for taking the time to post such thorough review, in which you accurately describe our great location and service. We were pleased to know you had a good stay and we sure hope to have you back soon! More 

Zapopan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

We spent one night in this hotel, the service was excellent and is nearby the Malecon and downtown. They offer an option for breakfast which is really good if you don't want to go outside from the hotel.

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear guest, thank you for staying with us, and thank you for the time you took to evaluate us! It was nice having you over and knowing you enjoyed our nice cuisine. Please feel always welcome! :) More 

Ottawa, Ontario
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 21, 2014

Previous reviews of this hotel had made me wonder what to expect when I checked into the hotel but was pleasantly surprised by the quality of stay. The hotel was very clean, spacious with most of the amenities I needed. All the staff (front desk, maids, bellboy and other service personnel) were very friendly, helpful and courteous. I had taken... More 

Was this review helpful? Yes 3
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello there! We are very happy to read you were satisfied with your choice. It was our very pleasure to have you stay with us! Please come back :) More 

Victoria, Canada
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 19, 2014

I stayed here based on an attractive rate on Expedia --- I had a couple nights in PV, and then I needed something handy to a shuttle service going out 2.5 hours south of PV. The hotel was clean and friendly and well situated and I ended up booking for a couple nights when I returned to PV before going... More 

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello there! We sincerely thank you for the time you took to evaluate us. We apologize for not having coffee makers in the rooms but, with all the excellent local and traditional cafe shops around us, we consider a crime to have them. We want people to get to know the town experience, and that includes a perfect cup of... More 

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Additional Information about Hotel Portonovo Plaza

Address: Av. Mexico #1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Portonovo Plaza 3*
Number of rooms: 45
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