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Hotel Portonovo Plaza

3.0 of 5 Av. Mexico #1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
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Hotel Portonovo Plaza
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Hotel Portonovo Plaza
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89 reviews from our community

Traveler rating
    31
    35
    16
    5
    2
See reviews for
15
29
12
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (89)
  • Mar-May only
    (22)
  • Jun-Aug only
    (14)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (37)
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Guadalajara Metropolitan Area, Mexico
1 review
5 of 5 stars Reviewed 3 weeks ago

Last thanksgiving weekend I experienced along with my friends a not only shining example of great hospitality but professional service at the Portonovo Plaza Hotel in Puerto Vallarta. Overly qualified as for to the price we paid for to be honest. I would certainly highly recommend it to anyone I ever know is visiting this gorgeous beach in Mexico. The... More 

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler, thank you so much for your kind review. We were thrilled to read it, and to know we made your stay so pleasant. We enjoyed having you and your friends over and we sure hope to have you back in the near future. Thank you again! More 

southern VA, USA
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 26, 2015

These are small rooms, but nicely done, very modern. Shower and beds are great. No view, but you're just a couple blocks off the beach. Good staff, English spoken, lots of food choices and shopping nearby, and close to the boardwalk. The price is definitely right and you can't go wrong here!

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler, thank you so much for your kind review! We know you had a pleasant stay for it was our pleasure having you over. Please come back soon "a su casa fuera de casa" (to your home away from home). It'll be our very pleasure to accommodate you again and always! More 

Barrie, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 25, 2015

The good: Price: paid about $50/night in January. Can't beat that. Location: close to everything, including grocery (Ley), buses, water, lots of shops, restaurants. Clean: no critters, maid kept room spotless TV: Good size TV, lots of channels including those in English Nice extras: I like the pool at the top floor - small although a nice view. Has AC.... More 

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler, we are very happy to know that your stay was overall pleasant. We thank you for bringing up the things we are missing/lacking, we have submitted them to management so we can improve. Thank you for staying with us! More 

southern VA, USA
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 10, 2015

Just a block or so off the beach, and just a couple blocks north of the Malecon. Modern, sleek, and nicely appointed. Rooms are on the small side, beds are comfortable, on the firm side. No extra bedding, just a sheet. Good bathroom amenities, hairdryer. Wi-Fi/ cell signal a little weak. All staff was excellent, was here for a week.... More 

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler: Thank you for staying with us, and thank you so much for your kind review! We were very happy to read it and know we are the best option in the neighborhood. We hope to have you back again, and again! More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 9, 2015

My girlfriend and I traveled to Puerto Vallarta during one of the busiest season - dec 22 -27. And we ended up booking our hotel somewhat last minute. Portonovo plaza hotel stood out to use with the right price point and glowing reviews. For the most part, I agree. This hotel is perfect for the price. It's location is ideal... More 

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler: Thank you for staying with us! We apologize for the confusion at the moment of booking. When it comes to internet wholesalers, we have to take the precaution of establishing a "room assignment" policy due to the size of our property and to the available inventory of a certain type of bed. Normally, when booking through an internet... More 

Prince George, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 2, 2015 via mobile

Three of us stayed over Christmas and New Years though the beds were a little too firm, the room was clean and modern. The staff were amazing always friendly and helpful. The roof top pool was perfect small but clean and quiet. I have stayed in PV many times and this is by far the cleanest hotel.

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler, we are happy to read that you and your friends liked our little sparkling hotel. It was the pleasure of our staff to help you and assist you. Please feel always welcome and come back soon! More 

Las Vegas, New Mexico
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 28, 2014

We are in the cleaning industry ourselves and wanted to award our top maids with a trip to Puerto Vallarta. We were dubious about booking this hotel (due to some reviews we read), but we are so glad we did. It was more definitively more that what we expected for the price we paid. Our ladies were amazed by the... More 

Was this review helpful? Yes 3
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler, thank you for taking the time to evaluate us. We are very happy to read your experience with us was good! Please come back soon, we miss you already! More 

Concord, California
Top Contributor
108 reviews 108 reviews
50 hotel reviews
257 helpful votes 257 helpful votes
4 of 5 stars Reviewed June 13, 2014

I booked this hotel on a discount site, at the last minute in high season, after getting a great deal on airfare. Stayed for two weeks, traveling as a single female, in early February. Had two different rooms (102 and 305). From the beginning, the staff was very helpful and friendly. I called in advance, wanting to know if they... More 

Was this review helpful? Yes 5
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello and thank you for taking the time to post such thorough review, in which you accurately describe our great location and service. We were pleased to know you had a good stay and we sure hope to have you back soon! More 

Zapopan
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

We spent one night in this hotel, the service was excellent and is nearby the Malecon and downtown. They offer an option for breakfast which is really good if you don't want to go outside from the hotel.

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear guest, thank you for staying with us, and thank you for the time you took to evaluate us! It was nice having you over and knowing you enjoyed our nice cuisine. Please feel always welcome! :) More 

Ottawa, Ontario
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 21, 2014

Previous reviews of this hotel had made me wonder what to expect when I checked into the hotel but was pleasantly surprised by the quality of stay. The hotel was very clean, spacious with most of the amenities I needed. All the staff (front desk, maids, bellboy and other service personnel) were very friendly, helpful and courteous. I had taken... More 

Was this review helpful? Yes 3
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello there! We are very happy to read you were satisfied with your choice. It was our very pleasure to have you stay with us! Please come back :) More 

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Additional Information about Hotel Portonovo Plaza

Address: Av. Mexico #1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Portonovo Plaza 3*
Number of rooms: 45
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