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All 61 Puerto Vallarta B&Bs / inns

Hotel Portonovo Plaza

3.0 of 5 Small Hotel   |   Av. Mexico #1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
Hotel amenities
Hotel Portonovo Plaza

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69 people have reviewed this hotel

Traveler rating
    21
    30
    11
    5
    2
See reviews for
10
27
10
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Ottawa, Ontario
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Previous reviews of this hotel had made me wonder what to expect when I checked into the hotel but was pleasantly surprised by the quality of stay. The hotel was very clean, spacious with most of the amenities I needed. All the staff (front desk, maids, bellboy and other service personnel) were very friendly, helpful and courteous. I had taken... More

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Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello there! We are very happy to read you were satisfied with your choice. It was our very pleasure to have you stay with us! Please come back :) More

Victoria, Canada
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I stayed here based on an attractive rate on Expedia --- I had a couple nights in PV, and then I needed something handy to a shuttle service going out 2.5 hours south of PV. The hotel was clean and friendly and well situated and I ended up booking for a couple nights when I returned to PV before going... More

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Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello there! We sincerely thank you for the time you took to evaluate us. We apologize for not having coffee makers in the rooms but, with all the excellent local and traditional cafe shops around us, we consider a crime to have them. We want people to get to know the town experience, and that includes a perfect cup of... More

Ottawa, Canada
1 review
4 of 5 stars Reviewed March 8, 2014

Seven of us spent one night, 21 Feb 2014 at this little hotel. Prior to departure there were concerns about cockroaches. I spoke to Expedia and the hotel. Both were most pleasant and helpful. It turns out the place was lovely, no cockroaches anywhere. The rooms were modern and clean. The location was great and the staff pleasant and helpful.... More

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We have been taking good care of the problem following up on it. We love our hotel and we do not wish to be associated nor related to that awful pest. We love cleanliness and great guests like you and your companions. Please com back soon! More

New Westminster, Canada
1 review
4 of 5 stars Reviewed March 3, 2014

If you are used to all inclusive, this is NOT the hotel for you. The rooms are clean and simple (there is no in room safe or fridge). The staff were accommodating and pleasant. The beds are typical for a hotel like this-hard and a bit lumpy. This hotel is located on Av. Mexico (which is a busy street) but... More

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Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello! We are very pleased to read your overall good review and, very excited to have read such a great recommendation. I've forwarded it to management and I think it'll be very good for our little great hotel. Thank you very much! :) More

Texas
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 12, 2014

Aside from the location near the beach and the Malecon, there are much better lodging options in PV. Our room was on the street side, 2nd floor and the traffic noise was deafening. The room was quite tiny. The pool was tiny and basically a wading pool...and on the roof; with no view. All areas were quite clean and the... More

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We appreciate the time you took to evaluate us. We would've loved for you to try our restaurant, our buffet is quite popular among our guests and we always get very good feedback. We remodeled a traditional Puerto Vallarta hotel so rooms are not as big as in other properties but they are cozy and clean. Glad you enjoyed our... More

Ventura
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 6, 2014

This hotel is in the center of Old Puerto Vallarta, it is very close to the beach, you can actually see the beach from the lobby! This hotel is walking distance to the Malecon and other great places to eat and shop. A supermarket is directly across the street. I would definitely consider staying at this hotel on my next... More

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Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We are indeed very well located and we are mor than happy to read you'll be considering to stay with us! This is you home away from home and we'd love to have you back! Thank you!! More

Nampa, Idaho
2 reviews
3 of 5 stars Reviewed January 12, 2014

Stayed for a week and overall would have been a pleasant stay if not for the cockroach infestation. Pros: right in the heart of downtown with the malecon and many restaurants very nearby. The room was modern and wifi connection worked in the room the majority of time. Cons: Cockroaches in room. Infested our luggages and some made it back... More

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We apologize for this major inconvenience. Please know we are doing everything in our power to solve the problem, which is not ours but our neighbor's. We try to keep it under control by fumigating as often as it is healthy to do so. We are glad to read you liked our location and our rooms. Thank you! More

Cuminestown
1 review
4 of 5 stars Reviewed January 10, 2014

The hotel was spot on, good location friendly staff, very clean and cud do anything u want, perfect location for going out partying!!!!! I was there for 3 weeks and the only down fall was the bed wasent the comfiest, but that didn't really matter as I was bingod most the trip! All in all ad recommend it!!

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

When we read your review, we couldn't think or feel anything more but the tons of fun you just had in our lovely Puerto Vallarta and staying with us! We thank you for the moment and sure hope to have you around soon enough! More

Boise, Idaho
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed January 8, 2014

Aright I'll start by writing the pros of this hotel. Portonovo is a small modern hotel and the pictures online are pretty accurate. (Except for the tons of roaches everywhere) Its also in a GREAT location. Close to the malecon, the grocery store, oxxo, and pretty much anything you'd need is in a 5 min walk. The staff is friendly... More

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We understand how frustrating seeing roaches must've been for you, we feel the same way. It is because of that, that we are inviting our neighbor hotel to talk about this issue because, the problem starts there. We are recommending them some pest control providers and giving them many options to prevent the problem from happening. We were not aware... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2014

This hotel is a great place to stay. I really enjoy it! Walking distance to everything. (restaurants, bars, Malecon, etc. Staff is friendly and willing to help. Had a problem with my reservation and they fix the issue on the spot. Transportation is cheap. Cant wait to go back. THANKS

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you for your nice review! We are waiting for you to come back! :) More

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Additional Information about Hotel Portonovo Plaza

Address: Av. Mexico #1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #24 of 61 B&Bs / Inns in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Portonovo Plaza 3*
Official Description (provided by the hotel):
Located right in Puerto Vallarta’s downtown, three small blocks away from the Famous Malecon! This totally new 45 mid-luxury rooms welcomes all kind of guests, especially those traveling on a budget but without willing to sacrifice comfort, location and style. We provide a wonderful downtown experience for we try to pamper and make all of our guests stay unique. We attend their needs and provide wonderful service. For that, all of our guests leave feeling happy and they keep coming back! ... more   less 
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