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Puerto de Luna All-Suites Hotel

Boulevard Fco Medina Ascencio 2500, Puerto Vallarta 48300, Mexico (Formerly Puerto de Luna All-Suites Resort)
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Puerto de Luna All-Suites Hotel
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Puerto de Luna All-Suites Hotel
Puerto de Luna All-Suites Hotel
Puerto de Luna All-Suites Hotel
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89 reviews from our community

Traveler rating
    20
    27
    11
    14
    17
See reviews for
21
16
6
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (89)
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    (25)
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New York City, New York
2 reviews
2 of 5 stars Reviewed February 19, 2015

First off let me say that when i booked with hotwire we locked in on a suite with a kitchen , when we got there they said we were booked for a standard room we had to pay an additional 100 dollars to get a room with a kitchen and a hotplate smh, the room also had 2 beds which... More 

Was this review helpful? Yes
Puerto D, Director Comercial at Puerto de Luna All-Suites Hotel, responded to this review

Thanks for letting us know about these details, they help us to improve our service. We are proud of our employers and their charisma and kindness. Thanks again, have a nice day. More 

Ramsey, Minnesota
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 15, 2015

We booked this room because we wanted to stay 1 extra night in Puerto Vallarta. We got to the hotel about 1 hour before check in and had to wait. Finally got to our room, building 5, room 519, 3rd floor no elevator. IT WAS NOT A SUITE. A king size bed that was like sleeping on a cement pad,... More 

Was this review helpful? Yes 2
Puerto D, Director Comercial at Puerto de Luna All-Suites Hotel, responded to this review

Thanks for letting us know about these details, they help us to improve our service, we’re gonna try our best to solve them and can offer you a better experience and service. Have a nice day. More 

Mexico City, Mexico
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 30, 2015

I stayed at this hotel about 4 years ago, and this time again I chose again. it is a good option very close to the the airport an downtown, have a beautiful gardens, very close to the markets, and the beach. The rooms are fine but need a little maintenance my TV only have sound but no image haahaha, after... More 

Was this review helpful? Yes 1
Puerto D, Director Comercial at Puerto de Luna All-Suites Hotel, responded to this review

Thanks for letting us know about your time in Puerto de Luna. We are proud of our garden areas. We want to let you know that we are remodeling Puerto de Luna and working every day to keep these details that made you like it. We try our best to give you an excellent service with every employer in this... More 

Edmonton, Canada
1 review
4 of 5 stars Reviewed January 25, 2015

Puerto du Luna es un exelente lugar para vacacionar, short distance to the beach, walking distance to the mall ,here you can find everything including restaurants ,cinema supermarket , etc. taxis are always there and busses to go to down town in a few min.

Review collected in partnership with this hotel

Was this review helpful? Yes
Puerto D, Director Comercial at Puerto de Luna All-Suites Hotel, responded to this review

Thanks for the comment, we’re glad you enjoyed your time with us. The hotel has an awesome ubication that makes easier to our guests to know and get to the most important and concurred places in the city. We hope we can have you with us soon. More 

2 reviews
4 of 5 stars Reviewed January 17, 2015 via mobile

We stayed there for new years eve on December 2014,the hotel is nice, the rooms are comfortable, kinda old, like the air conditioner that made a lot of noise and the bathroom that needs some work on it, the pool was great and the gardens too, the only problem that we had is that they permitted the access to a... More 

Was this review helpful? Yes
Puerto D, Director Comercial at Puerto de Luna All-Suites Hotel, responded to this review

Thanks for commenting about your time with us. We’re glad to know you had a nice time at Puerto de Luna and we want to let you know we are remodeling our rooms to give you a better service. We are all working hard to solve your problems and make you have a wonderful time. Hope we can see you... More 

Pullman, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2014

We stayed Nov 6th-10th, 2014 on the top floor (room #517) and enjoyed our time there. Very authentic looking and good prices, at least for us from our package deal. If you are looking for an all exclusive and typical luxury resort, then this is not the place to go. But if you are looking for a nice authentic Mexican... More 

Was this review helpful? Yes 1
Puerto D, Director Comercial at Puerto de Luna All-Suites Hotel, responded to this review

It’s nice to know you loved our hotel and that you knew this spell. We keep working to give you a nice experience. Have a nice day, hope we can see you again. Thank you so much. More 

Platanitos, Mexico
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 18, 2014

My husband and I live on the Pacific coast of Mexico about 60 miles north of Puerto Vallarta. It became necessary for me to have a minor surgery in PV. We are the owners of two extremely well behaved blue heelers. We decided to check out a new hotel as we try to do if we come to PV. We... More 

Was this review helpful? Yes 3
Vancouver, Canada
Contributor
14 reviews 14 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 19, 2014

Stayed here as I could not extend another day from last resort as they were booked. There is nothing that stood out as wow, great or even average. The pool had maybe 15 lounge chairs, but couldn't get one. The resort is on the east side of the main road, across the road are the hotels on the beach. There... More 

Was this review helpful? Yes 1
Barcelona, Spain
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 14, 2013

Puntos positivos: el hotel es bonito, las habitaciones grandes y espaciosas, así como la piscina, y su ubicación buena dentro de Puerto Vallarta. Buen parking, precios decentes. Puntos negativos: · Se supone que es un aparthotel, con mini-cocina y tal, si bien no hay fogones, sólo microondas, de modo que no sirve para nada, y acabas teniendo que comer fuera... More 

Was this review helpful? Yes 7
Tulsa, Oklahoma
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 24, 2013

Service was the worst I have ever experienced. After paying, I complained about the lack of gas for cooking, the non working airconditioners and the electricity going out for three hours. When I demanded my money back, reception that took the money told me that only the owner could return the money and that they didn't know when he would... More 

Was this review helpful? Yes 4
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