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Krystal Puerto Vallarta

3.0 of 5 Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
#76 of 121 Hotels in Puerto Vallarta
770 Reviews 3 of 5 stars
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Krystal Puerto Vallarta
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Krystal Puerto Vallarta
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770 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Checked in on a Saturday at 3:00 pm checked out on Monday before noon, hmmm what could go wrong in such a short time....well, first they put us in the old section and that was fine. Between the two rooms we were missing toiletries and towels as well as the rooms had such poor lighting and the dampness in the... More

Was this review helpful? Yes 1
Flint, Michigan
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A change of pace from the typical high rise, Krystal has managed to resist up until recently the tendency to pack 'em in. However, this may soon be a memory as they now have high rises on both sides and sold part of their land to developers. They still have the cobbled streets and the village atmosphere on 25 acres... More

Was this review helpful? Yes 1
Geneva, Switzerland
15 reviews 15 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently stayed at this hotel with my boyfriend. We wanted this stay to be a romantic getaway, however this hotel is more family-oriented. Rooms were spacious and the bed was comfortable. Also, getting an all-inclusive package was useful for us since we wanted to spend a lot of time by the pool drinking margaritas. The Staff was super nice... More

Was this review helpful? Yes 1
Thornton, Colorado
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 11, 2014

The food offered was the same everyday for every meal. There was no variation in the food. We stayed for only 5 days and by day 3 we were tired of the food. Even the "specialty restaurants" were the same food as the buffet just in a different area. Three of the four pools smelled of pee and were very... More

Was this review helpful? Yes 4
Atlanta, Georgia
1 review
5 of 5 stars Reviewed August 3, 2014

What horror I felt, when 2 days after the fact , I realized that the Wedding Ring that has been on my hand so long…I just assume it's always there….was in fact missing. I racked my brains and realized that it must have slipped off my hand when I was playing water volleyball in the hotel's pool. I contacted the... More

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2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 2, 2014

When making reservations make sure to check what you are getting. I was in room 711 and it was fairly clean, old style Mexican. However the shower does not have curtains or door. It was stopped up. Maintenance came in with a plunger and bunch of "stuff" came up. They left and I tried to take a shower again and... More

Was this review helpful? Yes 4
19 reviews 19 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 30, 2014

Not plush, not new, not particularly unique. But it has charm. But it is a good value, a nice location, with an me above average staff, and priced according to its value. Good for families and the cost conscious.

Was this review helpful? Yes 2
Milledgeville, Georgia, United States
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 22, 2014

ok truth is we stayed here back in 2009 so things may have changed, but I wanted to give them some credit anyway. the room we had was great, awesome view the attendants were top notch, willing to help with anything they could and so greatful for our patronage, this trip was over 4 years ago and I still remember... More

Was this review helpful? Yes 2
Reading, Massachusetts, United States
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 1, 2014

The hotel was one of the nicer hotels I've seen in Puerto Vallarta. It is a bit old, but everything in PV is. The beach was awesome, much bigger than all the others in PV I've been to. The food was great, the people who worked there were fantastic. It was a very relaxing type of feel at he pool... More

Was this review helpful? Yes 2
San Antonio
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed June 19, 2014

The only thing good about this hotel was the view. The first room we were put in had wood rotting around the bathroom door with a pile of it on the floor. The bathtub had a hole in it and all beat up. The room had a very strong moldy smell and was small. The refrigerator door had been closed... More

Was this review helpful? Yes 3
krystalconcierge, maitre of Lobby at Krystal Puerto Vallarta, responded to this review

Dear Guest: On behalf of the entire Krystal Puerto Vallarta Staff. I thank you for taking the time to share your review, your feedback is very important for us. Your observations have been taken into consideration and improvements have been achieved in the areas you mentioned. Thank you for helping us render a better service. I lament that we were... More

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Additional Information about Krystal Puerto Vallarta

Address: Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Krystal Puerto Vallarta 3*
Number of rooms: 402
Reservation Options:
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Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta

747 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (411)
Pool/beach area (93)
Hotel & grounds (83)
View from room (31)
Dining (21)
Room/suite (42)
Bathroom (7)
Other (134)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (310)
Amenities (32)
Beach (38)
Garden Pools (8)
Grand Tower Pools (5)
Main Pool Deck (34)
Restaurants and Bars (50)
Standard King Room (77)
The Hotel (66)

Management photos: Courtesy of the property manager

All management photos (27)
Dining (2)
Room/suite (2)
Pool/beach area (3)
Hotel & grounds (1)
Other (19)
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