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Krystal Puerto Vallarta

Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
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Krystal Puerto Vallarta
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Krystal Puerto Vallarta
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879 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Canby, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for 3 days in hotel and then most of a week in the timeshare section. Loved them both. The hotel is right on the beach. The rooms were very clean, the staff super helpful and nice. The resort is older but so beautiful with streets lined with huge palm trees and lots of fountains and gardens. There is... More 

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krystalconcierge, Maitre of lobby at Krystal Puerto Vallarta, responded to this review

Dear Guest. I am so glad to hear you had a great time staying at Krystal Puerto Vallarta. I want to thank you for taking the time to share that you experiences that you lived and enjoyed during your stay with us, I am delighted to read your positives comments, I will happily share them with our staff. One of... More 

El Dorado Hills, California
Contributor
13 reviews 13 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am not reviewing the hotel part of this resort, I'm reviewing the Timeshares. I traveled with my Mother (age 82) Sister and Niece. We have been coming to Krystal every year at times twice a year. Over the last few years the place has become more run down. After half of the resort was sold off and the pool... More 

Was this review helpful? Yes 1
Dallas, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

My girlfriend and I had a wonderful time exploring the place. It was unique and charming. It was like back in the 1920's feeling. Palm trees, brick streets, real classy. We liked it. we had to jiggle the key to enter each time but it became a game to us. We have fun no matter what comes up. That is... More 

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Okanagan, BC
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Our group of 6 just returned from the Krystal on April 21st and had a wonderful time! As this is a review of the Resort and not our vacation, I will mention a few points. Of our 3 rooms assigned on our arrival, only 1 was satisfactory, however with a little patience, polite requests at the front desk, and looking... More 

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krystalconcierge, Maitre of Lobby at Krystal Puerto Vallarta, responded to this review

Dear Guest : I thank you for have chosen Krystal Puerto Vallarta to spend your vacation, I also appreciate the time you took to let us know your important comments. We read it, all of them are very important for us,We take all the comments seriously and strive to make improvements that will be appreciated by everyone who visits us.... More 

Calgary, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

1st time I have ever decided to write a review. Currently 3 days into our trip. It was inexpensive and just a quick one week getaway so our expectations were not high in the least. Do not bother to book a superior room as it is just a scam. We upgraded to superior before coming down.on arrival we were taken... More 

Was this review helpful? Yes 2
Mexico City, Mexico
2 reviews
1 of 5 stars Reviewed 4 weeks ago

El hotel es muy viejo y mal mantenido, me ofrecieron una habitacion estandar con estas amenidades he hotel is very old and with bad maintenance they offer a standard room with this amenities. En pagina official Del hotel en ingles Standard More room details Check in 3:00 pm Max. 4 people Departure time 12:00 pm. Beds 1 king size bed... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I decided back in March 2014 that I wanted to have my wedding through Krystal because of the beautiful step up! I worked with Idaly H. For almost a year to coordinate my dream wedding! Her personality and ideas made the wedding planning super fun and not as stressful as I had anticipated. I arrived a week before my wedding... More 

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 14, 2015

My wife and I stayed here for about 10 days and enjoyed relaxing at the pool and on the beach. It takes a taxi ride to get to downtown but that makes it a bit quieter than the hotels near the malecon. The service was great- when a flying cockroach got inside our room the hotel staff came right away... More 

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2015 via mobile

I have been vacationing at the Krystal since I was a little girl with my family, and most recently a couple weeks ago, was there with friends. The Krystal has a great, authentic, Mexican feel and the staff could not be more friendly. I can agree that there could be a few renovations and decorating done by the pool area.... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2015

Had a great time here. Did the all inclusive package and stayed in a family-friends condo. The alcohol aspect of the package was well worth it. The food was pretty good, all three meals included. The downtown is a 6$ cab ride away. The complex itself is beautiful.

Was this review helpful? Yes 1
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