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Krystal Puerto Vallarta

3.0 of 5 Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
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Krystal Puerto Vallarta
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Krystal Puerto Vallarta
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792 reviews from our community

Traveler rating
    149
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    145
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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  • All months
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  • Mar-May only
    (236)
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    (184)
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    (122)
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Queretaro, Mexico
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very well located, it's near the port if you want to take a boat excursion, close to shopping centers, and on the main road that leads to the famous Malecon. Since the hotel grounds are quite extensive, you may have to walk a bit to get to the restaurant or the lobby, but it's OK, it's nice... More 

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rhinelander wi
Top Contributor
69 reviews 69 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Krystal the first week of Dec 2014. I have stayed here before and like the employees. It has changed since I started coming here, some things I liked and some I didn't. When they sold off some of the property I didn't like that but I can see how business works and it didn't have any... More 

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Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

I want to start off by saying I am NOT high maintenance, nor do I have high expectations and for that reason, I will be very detailed in my review. 1) Pool area..Glass bottles ARE allowed in the the pool area, as close as the edge ! I found this to be a safety issue, as adults tend to drop... More 

Was this review helpful? Yes 2
Portland, Oregon
Contributor
16 reviews 16 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed two weeks at this hotel from Nov 6-20th for the first time (two couples). This hotel was not a top pick from the beginning but I like being close to downtown and the location was perfect, we have stayed in the hotel area before and this hotel was our last option to stay at to be close to... More 

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Chicago, Illinois
Top Contributor
135 reviews 135 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here over Thanksgiving week for 5 days and I had not stayed at the Krystal for like 6-7 years. When I first came here just for the Mexican Fiesta back in 1991 it was the Cat's Meow and the whole property and pools, etc were great. I stayed her 5 times before starting in 1992, 1995, and a... More 

Was this review helpful? Yes 1
NM
Contributor
13 reviews 13 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Krystal Puerta Vallarta for five days after a surgery. Enjoyed it very much can't wait to go back and I highly recommend if you stay there make sure to get the all inclusive package. Well worth it.

Was this review helpful? Yes 3
Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My dad has been a member since the early 1990's. This is my first year back since high school. I love that some of the staff are still here! The pools have been updated and are beautiful! The land has been downsized and sold off. We stay at the villas and they need to be updated. New TV's this year..finally!... More 

Was this review helpful? Yes 1
krystalconcierge, Maitre of Lobby at Krystal Puerto Vallarta, responded to this review

Dear Guest. On behalf of the entire Krystal staff I extend my appreciation to you for your loyal dedication to our resort,your feedback is very important for us. Your observations have been taken into consideration and improvements have been achieved in the areas you mentioned. Thank you for helping us render a better service. One of the best satisfactions in... More 

Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 11, 2014

I have been going to the Krystal for 20 years and I wouldn't have kept coming back unless I liked it. However, I have to cite my displeasure for this Hotel. It started off 20 years ago a 5 Star Propperty and now I would say it's a 3 Star. The owners have sold off half the property and are... More 

Was this review helpful? Yes 2
krystalconcierge, Maitre of Lobby at Krystal Puerto Vallarta, responded to this review

Dear guest On behalf of the entire Krystal Puerto Vallarta Staff. I thank you for taking the time to share your review, your feedback is very important for us. One of the best satisfactions in the hospitality industry is to learn from guests , in this occasion I lament that we were not able to exceed your expectations ,we feel... More 

Joshua, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 19, 2014

Well the hotel was nice but most of the people speak Spanish.and not interested in helping you out.We were put in the back of the resort where hardly anyone there.Only a handful people were nice to us his name was alberto and we did not meet him till 10-18-2014 the day we were leaving.We were on the exclusive side the... More 

Was this review helpful? Yes
krystalconcierge, Maitre of Lobby. at Krystal Puerto Vallarta, responded to this review

Dear Guest: On behalf of the entire Krystal Puerto Vallarta Staff. I thank you for taking the time to share your review,. For us is very important to know all viewpoints and expressions, most important in cases out of the expectations of our guests, please receive our apologize for the inconveniences and do not hesitate your comments were forwarded to... More 

mazatland
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 10, 2014

Checked in on a Saturday at 3:00 pm checked out on Monday before noon, hmmm what could go wrong in such a short time....well, first they put us in the old section and that was fine. Between the two rooms we were missing toiletries and towels as well as the rooms had such poor lighting and the dampness in the... More 

Was this review helpful? Yes 7
krystalconcierge, Maitre of Lobby. at Krystal Puerto Vallarta, responded to this review

Hi, thanks for taking the time to write about your experience, for us is very important to know all viewpoints and expressions and most important in cases out of the expectations of our guests, please receive our apologize for the inconveniences. We already check and talk with the personal at charge of reception, now is too late for us in... More 

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Additional Information about Krystal Puerto Vallarta

Address: Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Krystal Puerto Vallarta 3*
Number of rooms: 402
Reservation Options:
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Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta
Hotel Style:
#18 Business Hotel in Puerto Vallarta
#26 Top resorts Hotel in Puerto Vallarta
#44 On the Beach Hotel in Puerto Vallarta

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