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All 119 Puerto Vallarta hotels

Krystal Puerto Vallarta

3.0 of 5 Resort   |   Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
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Krystal Puerto Vallarta
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Ranked #72 of 119 hotels in Puerto Vallarta
A recent review
4 of 5 stars reviewed 3 weeks ago
Bill A Reading, Massachusetts, United States
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757 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Vancouver Island, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

I had a client staying at this resort from 23Mar - 02 Apr. Her second day there she became very ill and ended up in the hospital for a couple of days. When she returned to the resort, they didn't even say anything or check on her and neither did the rep from West Jet Vacations. She was very sick... More

Was this review helpful? Yes 1
Reading, Massachusetts, United States
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was one of the nicer hotels I've seen in Puerto Vallarta. It is a bit old, but everything in PV is. The beach was awesome, much bigger than all the others in PV I've been to. The food was great, the people who worked there were fantastic. It was a very relaxing type of feel at he pool... More

Was this review helpful? Yes 2
San Antonio
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The only thing good about this hotel was the view. The first room we were put in had wood rotting around the bathroom door with a pile of it on the floor. The bathtub had a hole in it and all beat up. The room had a very strong moldy smell and was small. The refrigerator door had been closed... More

Was this review helpful? Yes 1
krystalconcierge, maitre of Lobby at Krystal Puerto Vallarta, responded to this review

Dear Guest: On behalf of the entire Krystal Puerto Vallarta Staff. I thank you for taking the time to share your review, your feedback is very important for us. Your observations have been taken into consideration and improvements have been achieved in the areas you mentioned. Thank you for helping us render a better service. I lament that we were... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 28, 2014

Apparently the Krystal Puerto Vallarta has been split into two different hotels, and it's already very old. Definitely not a good option to stay, the price is not even that good, you can find other all inclusive hotels of similar price that are better. The pool is small, the pool area feels completely claustrophobic and secluded. The food is totally... More

Was this review helpful? Yes 1
Chicago, Illinois
12 reviews 12 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 26, 2014

It is a good hotel with a very nice beach and all you expect for a great time during your vacations. It is not a luxurious hotel like others in PV, but it is a very nice place, and the staff is very friendly. It is close to downtown PV about 10 min, 9 dollars cab ride, and it is... More

Was this review helpful? Yes 1
Vancouver, Canada
16 reviews 16 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 15, 2014

My husband and I spent two weeks in the Krystal villas in March 2014. Pressure to attend a Time Share presentation was heaped on us while waiting to check in. (Incidentally, if you own a Time Share already they will pay you US$800 to attend a presentation.) We had one week in a Studio suite and one week in a... More

Was this review helpful? Yes 9
Snoqualmie, Washington
Top Contributor
156 reviews 156 reviews
44 hotel reviews
101 helpful votes 101 helpful votes
2 of 5 stars Reviewed April 15, 2014

I stayed here for a week. The hotel stay was so so. I wish I stayed somewhere else because it would probably been a better vacation. Was my parents time share so we stayed for almost free but it's not a place I would want to come back to. First the rooms were very dated. They looked clean but my... More

Was this review helpful? Yes 2
krystalconcierge, Maitre of Lobby at Krystal Puerto Vallarta, responded to this review

I thank you for taking the time to share your review, your feedback is very important for us, I lament that we were not able to exceed your expectations. I was very much concerned by your review and disappointment faced during your check in and check out, about the cleaness of your room and the ants I do want to... More

12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 7, 2014

I took the all inclusive suite, hotel is easy to find. Located on one of the main roads in Vallarta. Check in was fast and the staff was friendly. After check in they give you a small tour of the resort. Rooms were fine to me, I had a pool view. Food and drinks were good. Check out was fast... More

Was this review helpful? Yes
5 reviews 5 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 5, 2014 via mobile

We ended up at the Krystal b/c of a mixup with our travel agent. We started in a reg room but b/c of mixup we were upgraded to a 1 bedroom condominium. It was beautiful with a wonderful balcony but unfortunately the people in the condo above us, left a tap on and flooded our bedroom causing us to be... More

Was this review helpful? Yes 2
rhinelander wi
Top Contributor
52 reviews 52 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 30, 2014

We stayed at the Krystal for two weeks in March 2014. The resort has brick and cobble stone walkways/streets that make it feel like old Mexico and the style of the buildings isn't the slick highrise look of so many of the resorts. the buildings are lower (4 floors or less). The grounds were well kept and clean. The grounds... More

Was this review helpful? Yes 1
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Additional Information about Krystal Puerto Vallarta

Address: Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Krystal Puerto Vallarta 3*
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Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta

735 photos of this hotel

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Hotel & grounds (83)
View from room (30)
Pool/beach area (93)
Dining (21)
Room/suite (42)
Bathroom (7)
Other (123)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (310)
Amenities (32)
Beach (38)
Garden Pools (8)
Grand Tower Pools (5)
Main Pool Deck (34)
Restaurants and Bars (50)
Standard King Room (77)
The Hotel (66)

Management photos: Courtesy of the property manager

All management photos (27)
Dining (2)
Room/suite (2)
Pool/beach area (3)
Hotel & grounds (1)
Other (19)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#10 Business Hotel in Puerto Vallarta #24 Top resorts Hotel in Puerto Vallarta #40 On the Beach Hotel in Puerto Vallarta
Hotel Class
Official Description (provided by the hotel)
Hacienda-style Resort on 32-acre gardens with private beach. ... more   less 
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