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Krystal Puerto Vallarta

Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
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1 room 1 guest
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Krystal Puerto Vallarta
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934 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Naples, Florida
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was a pretty nice hotel with a great beach. The staff was wonderful. They were a cut above. Always ready willing and able to help. We had an ocean view room in building 9. For a middle range hotel it was great.

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2 reviews
1 of 5 stars Reviewed 1 week ago

Old, dirty, poor attention to details, towels smelled horrible, dirty beach, lousy "all-inclusive". Buffet didn't have enough options for foreign travelers, and food was below average. Only good thing was the coffee and spa. Don't go there! Westin or Sheraton is your best choice

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Orange County, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My man and I had a great time, as the staff was very attentive. There were a ton of kids, so if you are looking for a little more "quite" pool-time, I would suggest Adult-only...which I will do next time. ;) I would say the all-inclusive was worth it. Of course the drinks were not "premium", but what do you... More 

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Chapala, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 18, 2015

Reserved a Family Room they stuck us in another room. Went back to desk and were moved to another room they claimed was more expensive--checked online and rate was significantly less. Paid for all inclusive but had to request water in the room every day (4 days). Also they only supply sodas in the room on the first day. Restaurant... More 

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minneapolis
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 23, 2015

I am a time share owner at this resort. Frustrated by the lack of care given to the villas. I have owned the time share since 2006. The VERY SAME bed cover is still being used! We visit for at least two weeks per year. In general, I have to call the front desk for items such as a coffee... More 

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Calgary, Alberta, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 11, 2015

We travelled there in middle April for our anniversary we couldn't get over the service everyone was willing to help we didn't do the la carte but the buffet was awesome it was different every evening the buffet is situated on the beach so it was eating by the ocean the only down side was the people on the beach... More 

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krystalconcierge, Maitre at Krystal Puerto Vallarta, responded to this review

Dear CM: One of the best satisfactions in hospitality industry is learn from guests we made you feel special and we exceeded your expectations, our unique goal is to create great stories that will remain in your mind forever. I thank you for have chosen Krystal Puerto Vallarta to spend your vacation, I also appreciate the time you took to... More 

Oceanside, California
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 3, 2015

I read all the reviews about Krystal before making an RCI exchange. I was somewhat skeptical about going there because of some of the reviews, but we had to use some time or lose it. The Krystal was one of the few resorts that was all inclusive optional. We just can't eat and drink enough to make it worth while.... More 

Was this review helpful? Yes 6
krystalconcierge, Maitre. at Krystal Puerto Vallarta, responded to this review

Dear Mexi Jhon, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, I greatly appreciate your comments about aspects of the villa, grounds,pools and the candid service that our staff give every day to our gests. our main priority is to be able to offer a very... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 29, 2015

This is a good hotel to stay in; nice rooms with space and some with kitchen equipped with basic things like toaster, microwave, stove, blender, some pans and pots, cutlery and freezer which can be very useful. It has several swimming pools, the staff are kind people always greeting the guests. It has access to the beach, with nice spaces... More 

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krystalconcierge, Maitre. at Krystal Puerto Vallarta, responded to this review

Dear Alejandra, I am so glad to hear you had a great time staying at Krystal Puerto Vallarta. I want to thank you for taking the time to share the experiences you lived and enjoyed during your stay with us, I am delighted to read your positives comments, I will happily share them with our staff. Thank you again for... More 

Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 27, 2015

My wife and I spent a weekend here and both agree that it's an average hotel. I'm going to list a few things that you need to be aware 1 paking it's not free it cost 50 pesos per day 2 the TV is old and every time you turned on it makes a noice 3 the refrigerator it's noisy... More 

Was this review helpful? Yes 2
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 26, 2015

We have been owners at the Krystal for the past 10- 12 years a few years ago they sold off part of the property to Hilton, which meant the best part if there sort was gone. A couple of years ago we ""Upgraded" from the villas . Not a good choice . The pool used to be the highlight it... More 

Was this review helpful? Yes 1
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