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Krystal Puerto Vallarta

Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
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Krystal Puerto Vallarta
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Krystal Puerto Vallarta
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849 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

nice place, nice view,the staff are always smiling and ready to help you !! but some places of the hotel needs to be improve faster in order to be more useful for the guests.like the pool, the restaurant, the snacks zone, and the front desk...totally a mess when its a check in or out time..

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Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

The service was good but the instalations need a huge upgrade at least the rooms we had were bad. One of the rooms had no Hot water the entire stay, the bathroom sink had a leak. Our room had a bad smell, the mirror on the bathroom was very old and balck mold, the toilet door didnt close, we werent... More 

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Winnipeg, Canada
1 review
2 of 5 stars Reviewed 1 week ago

Our greeting at this hotel was poor and had a hard time getting someone to take our bags to our room. We did get a nice ocean front room and beach. Everything else was terrible. The food at the buffet was the worst I have ever had at an all inclusive and I am well travelled. We would have to... More 

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1 review
2 of 5 stars Reviewed 1 week ago via mobile

The resort is very run down. The staff are friendly for the most part, however the service at the buffets is very slow. The rooms are decent, mostly clean but the beds are very hard and a few things like nobs on closet doors are broken off. The food is terrible! The buffets have very little selection and the a... More 

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Minneapolis, Minnesota
1 review
1 of 5 stars Reviewed 1 week ago

we try a new resort destination every year, this is the worst resort we have ever been to, poor bar hours, when bar was open poor service and selection, poor food quality and selection , no swim up bar, poor greeting upon arrival. We did all-inclusive and ended up going downtown everyday for meals and entertainment pick out another resort... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We are owners here and very disappointed with the condition. Even the time-share sales people say they "wish they would put some money into the place. " 7 days with no a/c, paint peeling, some mold - it's just old and run down. Staff are very nice but it's tough on them with this weak product. Good beach, nice town,... More 

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Canton, Michigan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I went here for my college spring break - I understand college kids may get wild, but the way we were treated was absurd.. Still paid $1400 just like many of the people on the resort that were treated much better. Within the first two hours, my roommates had their phones and wallet stolen right out of our room! Yes,... More 

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Burns Lake, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My friend and I went to the Krystal for my birthday and were upgraded to a superior room in the main hotel near the beach (garden side). We loved our room and absolutely loved our stay at the Krystal! We are both experienced travellers (which includes not sweatin' the small stuff) and can safely say this was a great hotel... More 

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Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Once again we were very pleased with our stay at the Krystal Vallarta. The staff are excellent!!. They know how much we care for them. They treat us just like family when we visit and we have a great time with each and everyone of them. It is always hard to leave the beautiful Krystal. The Mexican ambiance and warmth... More 

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1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It didn't say anywhere on the site but this is a timeshare resort! The service is really bad if your wrist band is an all inclusive colour! Had a very hard time getting toilet paper? They never seemed to have any so had to resort to stealing it off the maids cart when you could. The maids did do a... More 

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krystalconcierge, Maitre of Lobby at Krystal Puerto Vallarta, responded to this review

Dear guest. I am so sorry that you did not enjoy your stay at the Krystal Puerto Vallarta, I am the concierge and I am at the main lobby all day every day helping our guests enjoy their stay If you choose to visit us again please do not hesitate to stop by, and allow me to solve any problems... More 

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