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All 121 Puerto Vallarta hotels

Krystal Puerto Vallarta

3.0 of 5 Resort   |   Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
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Krystal Puerto Vallarta
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Ranked #75 of 121 hotels in Puerto Vallarta
A recent review
5 of 5 stars reviewed 2 weeks ago
Charles B Atlanta, Georgia
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761 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Thornton, Colorado
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The food offered was the same everyday for every meal. There was no variation in the food. We stayed for only 5 days and by day 3 we were tired of the food. Even the "specialty restaurants" were the same food as the buffet just in a different area. Three of the four pools smelled of pee and were very... More

Was this review helpful? Yes 3
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

What horror I felt, when 2 days after the fact , I realized that the Wedding Ring that has been on my hand so long…I just assume it's always there….was in fact missing. I racked my brains and realized that it must have slipped off my hand when I was playing water volleyball in the hotel's pool. I contacted the... More

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2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When making reservations make sure to check what you are getting. I was in room 711 and it was fairly clean, old style Mexican. However the shower does not have curtains or door. It was stopped up. Maintenance came in with a plunger and bunch of "stuff" came up. They left and I tried to take a shower again and... More

Was this review helpful? Yes 3
19 reviews 19 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not plush, not new, not particularly unique. But it has charm. But it is a good value, a nice location, with an me above average staff, and priced according to its value. Good for families and the cost conscious.

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Milledgeville, Georgia, United States
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

ok truth is we stayed here back in 2009 so things may have changed, but I wanted to give them some credit anyway. the room we had was great, awesome view the attendants were top notch, willing to help with anything they could and so greatful for our patronage, this trip was over 4 years ago and I still remember... More

Was this review helpful? Yes 2
Reading, Massachusetts, United States
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 1, 2014

The hotel was one of the nicer hotels I've seen in Puerto Vallarta. It is a bit old, but everything in PV is. The beach was awesome, much bigger than all the others in PV I've been to. The food was great, the people who worked there were fantastic. It was a very relaxing type of feel at he pool... More

Was this review helpful? Yes 2
San Antonio
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 19, 2014

The only thing good about this hotel was the view. The first room we were put in had wood rotting around the bathroom door with a pile of it on the floor. The bathtub had a hole in it and all beat up. The room had a very strong moldy smell and was small. The refrigerator door had been closed... More

Was this review helpful? Yes 2
krystalconcierge, maitre of Lobby at Krystal Puerto Vallarta, responded to this review

Dear Guest: On behalf of the entire Krystal Puerto Vallarta Staff. I thank you for taking the time to share your review, your feedback is very important for us. Your observations have been taken into consideration and improvements have been achieved in the areas you mentioned. Thank you for helping us render a better service. I lament that we were... More

14 reviews 14 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 28, 2014

Apparently the Krystal Puerto Vallarta has been split into two different hotels, and it's already very old. Definitely not a good option to stay, the price is not even that good, you can find other all inclusive hotels of similar price that are better. The pool is small, the pool area feels completely claustrophobic and secluded. The food is totally... More

Was this review helpful? Yes 1
Chicago, Illinois
12 reviews 12 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 26, 2014

It is a good hotel with a very nice beach and all you expect for a great time during your vacations. It is not a luxurious hotel like others in PV, but it is a very nice place, and the staff is very friendly. It is close to downtown PV about 10 min, 9 dollars cab ride, and it is... More

Was this review helpful? Yes 1
Vancouver, Canada
16 reviews 16 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 15, 2014

My husband and I spent two weeks in the Krystal villas in March 2014. Pressure to attend a Time Share presentation was heaped on us while waiting to check in. (Incidentally, if you own a Time Share already they will pay you US$800 to attend a presentation.) We had one week in a Studio suite and one week in a... More

Was this review helpful? Yes 9
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Additional Information about Krystal Puerto Vallarta

Address: Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Krystal Puerto Vallarta 3*
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Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta

736 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (400)
View from room (31)
Hotel & grounds (83)
Pool/beach area (93)
Dining (21)
Room/suite (42)
Bathroom (7)
Other (123)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (310)
Amenities (32)
Beach (38)
Garden Pools (8)
Grand Tower Pools (5)
Main Pool Deck (34)
Restaurants and Bars (50)
Standard King Room (77)
The Hotel (66)

Management photos: Courtesy of the property manager

All management photos (27)
Dining (2)
Room/suite (2)
Pool/beach area (3)
Hotel & grounds (1)
Other (19)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#11 Business Hotel in Puerto Vallarta #24 Top resorts Hotel in Puerto Vallarta #43 On the Beach Hotel in Puerto Vallarta
Hotel Class
Official Description (provided by the hotel)
Hacienda-style Resort on 32-acre gardens with private beach. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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