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Krystal Puerto Vallarta

3.0 of 5 Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
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Krystal Puerto Vallarta
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Krystal Puerto Vallarta
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796 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Don't be fooled by the rating on the travel sites, this is not a 4 star resort. The staff are super friendly, but the rest of the resort could use a refresh. The food at the buffet was consistently the same almost every day. They advertised 3 a la cart restaurants, but really there was one. The Japanese Restaurant was... More 

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Phoenix, Arizona, United States
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 5 days ago NEW

We just returned home from a 10 day stay at the Krystal and although the hotel accomodations were not much more than average, I must say that the staff was incredible! The Hotel is easy to access and lots of great resturants are close by. Grounds were well maintained and enjoyed a couple of the parties they put on for... More 

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Queretaro, Mexico
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very well located, it's near the port if you want to take a boat excursion, close to shopping centers, and on the main road that leads to the famous Malecon. Since the hotel grounds are quite extensive, you may have to walk a bit to get to the restaurant or the lobby, but it's OK, it's nice... More 

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rhinelander wi
Top Contributor
69 reviews 69 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Krystal the first week of Dec 2014. I have stayed here before and like the employees. It has changed since I started coming here, some things I liked and some I didn't. When they sold off some of the property I didn't like that but I can see how business works and it didn't have any... More 

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I want to start off by saying I am NOT high maintenance, nor do I have high expectations and for that reason, I will be very detailed in my review. 1) Pool area..Glass bottles ARE allowed in the the pool area, as close as the edge ! I found this to be a safety issue, as adults tend to drop... More 

Was this review helpful? Yes 3
Portland, Oregon
Contributor
16 reviews 16 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed two weeks at this hotel from Nov 6-20th for the first time (two couples). This hotel was not a top pick from the beginning but I like being close to downtown and the location was perfect, we have stayed in the hotel area before and this hotel was our last option to stay at to be close to... More 

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Chicago, Illinois
Top Contributor
135 reviews 135 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here over Thanksgiving week for 5 days and I had not stayed at the Krystal for like 6-7 years. When I first came here just for the Mexican Fiesta back in 1991 it was the Cat's Meow and the whole property and pools, etc were great. I stayed her 5 times before starting in 1992, 1995, and a... More 

Was this review helpful? Yes 1
NM
Contributor
13 reviews 13 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at the Krystal Puerta Vallarta for five days after a surgery. Enjoyed it very much can't wait to go back and I highly recommend if you stay there make sure to get the all inclusive package. Well worth it.

Was this review helpful? Yes 3
Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 17, 2014

My dad has been a member since the early 1990's. This is my first year back since high school. I love that some of the staff are still here! The pools have been updated and are beautiful! The land has been downsized and sold off. We stay at the villas and they need to be updated. New TV's this year..finally!... More 

Was this review helpful? Yes 1
krystalconcierge, Maitre of Lobby at Krystal Puerto Vallarta, responded to this review

Dear Guest. On behalf of the entire Krystal staff I extend my appreciation to you for your loyal dedication to our resort,your feedback is very important for us. Your observations have been taken into consideration and improvements have been achieved in the areas you mentioned. Thank you for helping us render a better service. One of the best satisfactions in... More 

Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 11, 2014

I have been going to the Krystal for 20 years and I wouldn't have kept coming back unless I liked it. However, I have to cite my displeasure for this Hotel. It started off 20 years ago a 5 Star Propperty and now I would say it's a 3 Star. The owners have sold off half the property and are... More 

Was this review helpful? Yes 2
krystalconcierge, Maitre of Lobby at Krystal Puerto Vallarta, responded to this review

Dear guest On behalf of the entire Krystal Puerto Vallarta Staff. I thank you for taking the time to share your review, your feedback is very important for us. One of the best satisfactions in the hospitality industry is to learn from guests , in this occasion I lament that we were not able to exceed your expectations ,we feel... More 

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Additional Information about Krystal Puerto Vallarta

Address: Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Krystal Puerto Vallarta 3*
Number of rooms: 402
Reservation Options:
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Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta
Hotel Style:
#18 Business Hotel in Puerto Vallarta
#26 Top resorts Hotel in Puerto Vallarta
#44 On the Beach Hotel in Puerto Vallarta

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