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Krystal Puerto Vallarta

Hotel website
Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
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1 room 1 adult
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Krystal Puerto Vallarta
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1,011 Reviews from our TripAdvisor Community

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West Kelowna, Canada
1 review
2 of 5 stars Reviewed 6 days ago NEW

After a week at the Krystal in PV, my wife and I felt completely ripped off by WestJet. As is typical in Mexico the people were absolutely the best but unfortunately that's where the good stuff ends. Deception starts with the 4 star rating, I've never stayed in a 2 star but suspect the Krystal fits the bill: 1. Black... More 

Helpful?
Thank Geoff S
Chicago, Illinois
1 review
2 of 5 stars Reviewed 1 week ago

The hotel is definitely old and it seems like they are stuck in the early 90's. The price however is up to date so do not be disputing if the "all inclusive" package left you breathless of how bad the food and the facilities are. The extra charges are really bad for everything else not included on the package Overall... More 

Helpful?
Thank Sacramento G
Victoria, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

They had a mix up on our room assignment when we got there because we didn't book directly {we figured} but they fixed the issue for us the next morning and had our beach front room. Talk to Aladio if you need near perfect English at the desk, he was always very helpful. Beach workers kept it real clean, Security... More 

Helpful?
1 Thank ElFlacoElGordo
Winnipeg
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from a 1 wk vacation here and honestly had no expectations after reading reviews from a week or 2 prior to our arrival. Within an hour of our arrival we wondered where those ppl who gave negative reviews stayed because there was not one thing that they had mentioned obvious to us. The room was clean & beautiful... More 

Helpful?
2 Thank Shelleen
Austin, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from a 5 day vacation and stayed at the Krystal. We went the all-inclusive way. The grounds were beautiful and very well kept. The staff were beyond friendly and were always helpful. The activity staff, Tony and Gibran, were very interactive with the guests!! They have planned activities all day and evenings, whether it is shows at the... More 

Helpful?
Thank Debra B
Denver, Colorado
Level Contributor
58 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for one week at the Krystal, the building beach front. Lovely room and very beautiful beach. Plenty of palapas, great bar, wonderful staff. But back to that beautiful beach! it is deep with plenty of sand and nice water. There was a storm coming in so we had bigger waves, lots of fun! Beautiful sunsets, the property is more... More 

Helpful?
6 Thank Gretchen F
Red Deer, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

My family and I stayed at the Krystal over Christmas. We went all inclusive. The property is aged and weathered but it didn't really bother us. The room was clean and good for our family of 3. We had a great view from our balcony facing out to the ocean. The sunsets were fantastic. We picked the Krystal due to... More 

Helpful?
1 Thank Travis K
Rancho Santa Margarita, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 2, 2016

Please do yourself a favor and don't stay here. It was horrible from the dirty room, no hot water, hotel employees slamming doors and making noise at 7:30a.m. on New Years day. The TV didn't work, the phone didn't work, the handles in the shower came off in your hands. We asked to have the situation corrected and did nothing.... More 

Helpful?
4 Thank Dana D
Cumberland, Canada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed January 1, 2016

We used my parents time share for this trip to PV. We were surprised to arrive to a little house with our own swimming pool in the back yard. We loved it BUT it needs some major repairs. The first week we were in 439. It had everything we needed (even a nice bottle of wine for my husbands birthday!).... More 

Helpful?
Thank luvmexico506
Kalispell, Montana
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed December 20, 2015

We have been coming to the Krystal for over 20 years. We have watched it go from a 4 star hotel to probably a 2 star at best. It rained while there and roof and skyline cracked; tons of water inside. No maintenance available to check to see what was plugged on roof. Lots of mold on ceilings and walls...they... More 

Helpful?
1 Thank ginvs
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