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Krystal Puerto Vallarta

Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
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Krystal Puerto Vallarta
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46%
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KEY AMENITIES
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beach
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Krystal Puerto Vallarta
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    918 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      3.5 of 5 stars
    • Rooms
      3 of 5 stars
    • Service
      3.5 of 5 stars
    • Value
      3 of 5 stars
    • Cleanliness
      3.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (90)
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    Chapala, Mexico
    Level Contributor
    3 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    2 of 5 stars Reviewed 2 weeks ago

    Reserved a Family Room they stuck us in another room. Went back to desk and were moved to another room they claimed was more expensive--checked online and rate was significantly less. Paid for all inclusive but had to request water in the room every day (4 days). Also they only supply sodas in the room on the first day. Restaurant... More 

    Was this review helpful? Yes
    minneapolis
    1 review
    common_n_hotel_reviews_1bd8 1 helpful vote
    3 of 5 stars Reviewed June 23, 2015

    I am a time share owner at this resort. Frustrated by the lack of care given to the villas. I have owned the time share since 2006. The VERY SAME bed cover is still being used! We visit for at least two weeks per year. In general, I have to call the front desk for items such as a coffee... More 

    Was this review helpful? Yes 1
    Calgary, Alberta, Canada
    Level Contributor
    5 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed June 11, 2015

    We travelled there in middle April for our anniversary we couldn't get over the service everyone was willing to help we didn't do the la carte but the buffet was awesome it was different every evening the buffet is situated on the beach so it was eating by the ocean the only down side was the people on the beach... More 

    Was this review helpful? Yes
    krystalconcierge, Maitre at Krystal Puerto Vallarta, responded to this review

    Dear CM: One of the best satisfactions in hospitality industry is learn from guests we made you feel special and we exceeded your expectations, our unique goal is to create great stories that will remain in your mind forever. I thank you for have chosen Krystal Puerto Vallarta to spend your vacation, I also appreciate the time you took to... More 

    Oceanside, California
    Level Contributor
    23 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 13 helpful votes
    4 of 5 stars Reviewed June 3, 2015

    I read all the reviews about Krystal before making an RCI exchange. I was somewhat skeptical about going there because of some of the reviews, but we had to use some time or lose it. The Krystal was one of the few resorts that was all inclusive optional. We just can't eat and drink enough to make it worth while.... More 

    Was this review helpful? Yes 5
    krystalconcierge, Maitre. at Krystal Puerto Vallarta, responded to this review

    Dear Mexi Jhon, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, I greatly appreciate your comments about aspects of the villa, grounds,pools and the candid service that our staff give every day to our gests. our main priority is to be able to offer a very... More 

    Level Contributor
    8 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed May 29, 2015

    This is a good hotel to stay in; nice rooms with space and some with kitchen equipped with basic things like toaster, microwave, stove, blender, some pans and pots, cutlery and freezer which can be very useful. It has several swimming pools, the staff are kind people always greeting the guests. It has access to the beach, with nice spaces... More 

    Was this review helpful? Yes
    krystalconcierge, Maitre. at Krystal Puerto Vallarta, responded to this review

    Dear Alejandra, I am so glad to hear you had a great time staying at Krystal Puerto Vallarta. I want to thank you for taking the time to share the experiences you lived and enjoyed during your stay with us, I am delighted to read your positives comments, I will happily share them with our staff. Thank you again for... More 

    Level Contributor
    25 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    3 of 5 stars Reviewed May 27, 2015

    My wife and I spent a weekend here and both agree that it's an average hotel. I'm going to list a few things that you need to be aware 1 paking it's not free it cost 50 pesos per day 2 the TV is old and every time you turned on it makes a noice 3 the refrigerator it's noisy... More 

    Was this review helpful? Yes 2
    Level Contributor
    5 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    2 of 5 stars Reviewed May 26, 2015

    We have been owners at the Krystal for the past 10- 12 years a few years ago they sold off part of the property to Hilton, which meant the best part if there sort was gone. A couple of years ago we ""Upgraded" from the villas . Not a good choice . The pool used to be the highlight it... More 

    Was this review helpful? Yes 1
    Portland, Oregon
    Level Contributor
    26 reviews
    common_n_hotel_reviews_1bd8 12 helpful votes
    1 of 5 stars Reviewed May 24, 2015

    I would never ever stay here. The staffing was horrid. Very few people were nice that counted. Stay away from here. The rooms are ok and the pool was ok. However, I would not chance staying here. The Hilton is next to it. Go to a place you know you can trust.

    Was this review helpful? Yes 2
    krystalconcierge, maitre of lobby at Krystal Puerto Vallarta, responded to this review

    Dear Ms. Nancy. Hi, thanks for taking the time to write about your experience, for us is very important to know all viewpoints and expressions and most important in cases out of the expectations of our guests, please receive our apologize for the inconveniences and do not hesitate your comments were forwarded to the operation and service team as a... More 

    Canby, California
    Level Contributor
    9 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    5 of 5 stars Reviewed May 17, 2015

    We stayed for 3 days in hotel and then most of a week in the timeshare section. Loved them both. The hotel is right on the beach. The rooms were very clean, the staff super helpful and nice. The resort is older but so beautiful with streets lined with huge palm trees and lots of fountains and gardens. There is... More 

    Was this review helpful? Yes 1
    krystalconcierge, Maitre of lobby at Krystal Puerto Vallarta, responded to this review

    Dear Guest. I am so glad to hear you had a great time staying at Krystal Puerto Vallarta. I want to thank you for taking the time to share that you experiences that you lived and enjoyed during your stay with us, I am delighted to read your positives comments, I will happily share them with our staff. One of... More 

    El Dorado Hills, California
    Level Contributor
    19 reviews
    common_n_hotel_reviews_1bd8 18 helpful votes
    2 of 5 stars Reviewed May 6, 2015

    I am not reviewing the hotel part of this resort, I'm reviewing the Timeshares. I traveled with my Mother (age 82) Sister and Niece. We have been coming to Krystal every year at times twice a year. Over the last few years the place has become more run down. After half of the resort was sold off and the pool... More 

    Was this review helpful? Yes 2
    krystalconcierge, maitre of lobby at Krystal Puerto Vallarta, responded to this review

    Dear Guest: On behalf of the entire Krystal Puerto Vallarta Staff. I thank you for taking the time to share your review, your feedback is very important for us. Your observations have been taken into consideration and improvements have been achieved in the areas you mentioned. Thank you for helping us render a better service. I lament that we were... More 

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