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Holiday Inn Resort Puerto Vallarta

3.5 of 5 Francisco Medina Ascencio KM 3.5 | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
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Holiday Inn Resort Puerto Vallarta
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Holiday Inn Resort Puerto Vallarta
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1,401 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Grande Prairie, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have stayed here 3-4 times previously. I was surprised to see the negative comments as we have always been satisfied @ $750 PP AI/WK. Was sorry to see the pool bar under reno's. I guess I may have to get out of the pool for a drink........hopefully will be complete in time. Never had a problem getting into the... More

Was this review helpful? Yes 1
Calgary
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Oh boy.... yea well the title of this review says it all and as I write this we are still here awaiting a call from our WestJet Rep to get us the heck up out of here. I will defend this resort only by saying it has nothing to do with the staff...except the front desk which seem to not... More

Was this review helpful? Yes 2
Abbotsford, Canada
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

When we booked this hotel/resort after we read that there was no construction going on, that all work was completed in Oct. That was a complete lie, part of the hotel was under construction and the swimup bar was closed for renos 3days after we arrived. The hotel smelled like mold and when I saw a pipe chase opened I... More

Was this review helpful? Yes 2
Bay Area, California
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

et me start by saying that I won a 5 night stay, and if I was offered another free trip to the Holiday Inn Resort, I would turn it down. The only area where this resort shines is it staff, which is also the only reason they get repeat guests - I talked to several people who stay here on... More

Was this review helpful? Yes 4
Surrey, British Columbia, Canada
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

i first want to say that the staff work hard and majority are really pleasant! Came here with my husband Nov 2-12, 2014 The pool was great and loved it was close to beach although i did get attacked by sand flea's or whatever they were, even in buffet restaurant and snack shop. Our major disappointment was the food, website... More

Was this review helpful? Yes 5
Winnipeg, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

we just stayed at Holiday Inn PV. The staff were super friendly and the rooms were dated and not the cleanest .... Example the sheets had lipstick on them. The food also is just okay. Not much selection. The drinks are also just okay ... No mojitoes, no cocolocos, no cosmopolitans. One pool ... Having said all that ... It... More

Was this review helpful? Yes 4
Sherwood Park, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I have recently started travelling in the past few years and generally stay at 3.5 to 4 star resorts. This is by far the best resort I have stayed at. The hotel was clean and I honestly can't say enough about the service. All the staff were outstanding, both in service and in attitude. We participated in lots of the... More

Was this review helpful? Yes 6
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This was a great hotel, but what stood out was the quality of the staff, and how they genuinely cared about your well-being. Pablo, who worked in te activities centre, was really good at involving everybody in the activities, and tried his best to encourage others to join in too. He gave off a very positive vibe and was a... More

Was this review helpful? Yes 2
Leduc, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed in this resort and gave a great review and was looking forward to coming back but i have read that you plan on going to a smoke free resort is this true because if you are going to cater to only some guests i will make other plans and stay at another resort in the future which... More

Was this review helpful? Yes 1
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear Guest: Thank you for this comment. Let me inform that we change because the trend request this, but we have an specific area for smoking by the garden zone. Please let us the opportunity to attend in your next vacations, we will do our best to give a nice service. Regards Luis Amador Rodríguez General Manager More

Winnipeg, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at Holiday Inn PV for one week with friends. While very clean, the hotel is showing it's age and really could use an update. Nice beach, but roped off & no servers. In comparison to our previous four says in PV, the food & beverages at this resort were way below par. We had mouldy pizza at the snack... More

Was this review helpful? Yes 2
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear Guest: Than you for taking the time to share your experience with us. I am so disappointed that you and your family did not have a good time when you stayed with us. I´ve put my staff on alert about the issues that you mentioned. We will be happy to see you again at the Holiday Inn Resort Hotel... More

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(7)
  • Very good(7)
  • Pool area(4)
  • Snack bar(3)
  • Great Place(3)

Additional Information about Holiday Inn Resort Puerto Vallarta

Address: Francisco Medina Ascencio KM 3.5 | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Puerto Vallarta 3.5*
Number of rooms: 220
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico

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