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Holiday Inn Resort Puerto Vallarta

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Francisco Medina Ascencio KM 3.5 | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
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1 room 1 guest
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Holiday Inn Resort Puerto Vallarta
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1,616 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
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Seattle
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The former Holiday Inn Resort Puerto Vallarta is presently closed for major renovations. It will re-open December 2015 as SunScapes All-Inclusive Resorts. SunScapes is a family friendly resort and guests can expect similar amenities. From their web site: As an Unlimited-Fun® resort, guests will enjoy 24-hour access to dining and drinks at six restaurants and six bars, each with unique... More 

Was this review helpful? Yes 2
Toronto, Canada
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We chose Holiday Inn this year for our summer vacation, mainly for the price and location! We did not expect 5 star accommodations, therefore were not disappointed. We did however request via e-mail prior to our stay, a mini fridge, and a corner room, which we did not get. As we arrived earlier to check in time, a room was... More 

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Regina, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed in this resort last christmas and it was amazing. They had awesome theme nights by the pool with very good food and entertainment. We especially enjoyed the New Years event, which included an amazing dinner. The resort also had wonderful staff that tried hard to make the guests feel happy! Special shout out to Carlos and Gustavo!

Was this review helpful? Yes 1
Seattle, Washington
2 reviews
3 of 5 stars Reviewed 1 week ago

Overall the place is ok for a family vacation but definitely not for partying. I was a bit disapointed its athmosphere felt very average, pool bar closes early and drinks were really low quality (Jose Cuervo tequila, seriously??). Service was good though.

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Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff is amazing, they try very hard to make the guests feel comfortable. The rooms are clean an spacious, all rooms have amazing ocean views. Air conditioner is adequate, but there is no wi-fi in the main building rooms, you have to go to the lobby / pool area / restaurants for connectivity. On the plus side, wi-fi in... More 

Was this review helpful? Yes 1
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear Carl: Thanks so much for your nice comment, we are so proud of our staff they are so wonderful people. We hope you choose our hotel in your next stay. Warm Regards, General Manager. More 

Boisbriand, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice place, but for those who go out often. If you want spend all your time on resort is not a very good idea. Big pool but dirty in the afternoon. Poor with choice of drinks. WiFi yes but loosing often connections, room spacious but very cold decorated. But ideally situated for any excursions. If you want rent a... More 

Was this review helpful? Yes
Luis Amador R, General Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear Guest: Thanks so much for your comment. We apologize for the inconveniences you faced During your stay.. We will share your feedback With our staff and make the necessary changes. We hope you choose to stay with us again. So we can show you our level of service. Warm Regards, General Manager More 

Menlo Park, California
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good things: Rooms very clean, the restaurant staff was kind and the Snack Bar staff were really nice. Bad Things: A lot of people at the Resort, they were in a 100 % if occupancy and that made everything very slow, I think they should have more people working at the hotel so they can attend everyone... another thing was... More 

Was this review helpful? Yes 1
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear Guest: Thank you for bringing this to our attention. We apologize for the inconveniences you faced During your stay, as that is not up to our normal standars. We will share your feedback With our staff and make the necessary changes. We hope you choose to stay with us again. So we can show you our level of service.... More 

Springfield, MO
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 16, 2015

This is an older all-inclusive resort that could use some tender care, but the rooms were clean and the food was good. The scenery was spectacular (right on the water) but the bay water was not very clean. The pool water was clean, but very warm. The staff is attentive. There is a buffet open for all meals, and two... More 

Was this review helpful? Yes 2
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thank you so much for your review of our hotel. I am pleased to hear about you enjoyed your stay with us. It´s something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, Luis A Rodríguez General Manager More 

Buffalo, MN
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 12, 2015

My adult children and I stayed at the Holiday Inn April 11-18, 2015. This was our 4th year in a row staying at this wonderful resort. We keep coming back because of the amazing service from the time we get out of our cab upon arrival to the time we get back in a cab to leave. We were welcomed... More 

Was this review helpful? Yes 5
Luis Amador R, General Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thanks so much for your nice comment, we are so happy to hear about your nice stay in the Hotel, we hope to see you again here in your home away from home. Warm regards, Luis A Rodríguez General Manager More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 8, 2015

Just returned from 7 days (June29-July6) booked via Sunwing airlines..it came with airport transfer there and returning. Went with my best friend and we had the BEST time ever. All the staff were extremely helpful and gave the best service I have ever experienced. The waiters would bring me 2 drinks before I even finished the first. The food was... More 

Was this review helpful? Yes 3
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thanks so much for your nice review, we are so happy to hear about your stay in our Hotel. We hope to see you soon here in your home away from home!! Warm regards, Luis Rodríguez General Manager More 

Hotel Review Summarization

What travelers say

  • Very good(6)
  • Italian restaurant(4)
  • Pool area(3)
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Children's Pool (4)
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Other (45)
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