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Holiday Inn Resort Puerto Vallarta

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Francisco Medina Ascencio KM 3.5 | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
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Holiday Inn Resort Puerto Vallarta
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Holiday Inn Resort Puerto Vallarta
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1,605 Reviews from our TripAdvisor Community

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Traveler rating
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    337
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (284)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1605)
  • Mar-May only
    (472)
  • Jun-Aug only
    (353)
  • Sep-Nov only
    (286)
  • Dec-Feb only
    (494)
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Springfield, MO
Level Contributor
69 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an older all-inclusive resort that could use some tender care, but the rooms were clean and the food was good. The scenery was spectacular (right on the water) but the bay water was not very clean. The pool water was clean, but very warm. The staff is attentive. There is a buffet open for all meals, and two... More 

Was this review helpful? Yes 2
Buffalo, MN
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My adult children and I stayed at the Holiday Inn April 11-18, 2015. This was our 4th year in a row staying at this wonderful resort. We keep coming back because of the amazing service from the time we get out of our cab upon arrival to the time we get back in a cab to leave. We were welcomed... More 

Was this review helpful? Yes 4
Luis Amador R, General Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thanks so much for your nice comment, we are so happy to hear about your nice stay in the Hotel, we hope to see you again here in your home away from home. Warm regards, Luis A Rodríguez General Manager More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just returned from 7 days (June29-July6) booked via Sunwing airlines..it came with airport transfer there and returning. Went with my best friend and we had the BEST time ever. All the staff were extremely helpful and gave the best service I have ever experienced. The waiters would bring me 2 drinks before I even finished the first. The food was... More 

Was this review helpful? Yes 3
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thanks so much for your nice review, we are so happy to hear about your stay in our Hotel. We hope to see you soon here in your home away from home!! Warm regards, Luis Rodríguez General Manager More 

Victoria, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Was here in December 2014 and April/May 2015. Two weeks each trip. Foods fine but get a bit bored of the same food day after day. The staff is wonderful serving you. Fortune price and location you can't beat it. very enjoyable and I'd stay here again.

Was this review helpful? Yes 1
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear Ron: Thanks so much for your nice comment, we appreciate you taking the time to share your experience with oters. We hope you choose our hotel en your next stay in Puerto Vallarta. Warm regards, Luis Rodríguez General Manager More 

Edmonton, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed at Holiday Inn Resort during our trip to Puerto Vallarta. It was an all-inclusive vacation. We were provided transport from the airport itself and were served welcome drink upon our arrival at the Hotel. The room was ready but the bathroom was smelly. Immediate action was taken to clean it and we were also moved to another room... More 

Was this review helpful? Yes 1
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thank so much for your review, your comment is very important for us. I will share it with the rest of the staff and we will be so happy to see you again at the hotel soon. Warm regards, Luis A Rodríguez General Manager More 

Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My 11th trip to PVR. Have stayed at the Marriott (3 times), Marival (3 times- AI), RIU Vallarta (3 times- AI) & Canto Del Sol (AI). Compared to any of these AI's this hotel does not come close. Restaurants- Specialty Restaurant's- Might have 2 BUT only 1 was open for 5 nights, none open the 2 other nights of our... More 

Was this review helpful? Yes 3
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thank you for bringing this to our attention. We apologize for the inconveniences you faced During your stay, as that is not up to our normal standars. We will share your feedback With our staff and make the necessary changes. We hope you choose to stay with us again. So we can show you our level of service.... More 

Arizona
Level Contributor
242 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Well our issues started at check in …..room was not ready at 3pm and we were told we had European plan when in fact I had paid for all inclusive so after a lot of hassle and wasted time they finally agreed when I pulled up my copy up …..which someone then had changed in the computer to european plan... More 

Was this review helpful? Yes
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will Share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better... More 

Ladner
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

3 of us stayed on an all inclusive vacation at the resort. The staff is unbelievable and work their butts off to cater to you ! Food was great, drinks were great and the poolside was great !!! Only one criticism and that was that the Hotel itself needs some TLC. It has seen better days and the old girl... More 

Was this review helpful? Yes 1
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thanks so much for your nice review, we are so happy to know that you and your family did have a good time in Holiday Inn Resort. We hope to see you soon, here in your home away from home. Regards Luis Rodríguez General Manager More 

Vancouver, Canada
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 25, 2015

or We have stayed here on a all inclusive vacation now times The place is very clean and friendly. And the deals you can find are great Try looking for 9 or 10 night deals as this year we found a 9 night deal just a few dollars more than the week 7 deal, So got 2 extra days in... More 

Was this review helpful? Yes 1
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thank you so much for your review of our hotel. I am pleased to hear about you enjoyed your stay with us. It´s something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, Luis Rodríguez General Manager More 

Concord, California
Level Contributor
122 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
3 of 5 stars Reviewed June 22, 2015

We always enjoy Holiday Inn stays everywhere but this time stayed in the large Sea River Tower condo building (on the HI resort site), through an RCI getaway. Apologies that the rooms aren't owned by Holiday Inn but others staying at Sea River Tower have put reviews here also so it seems people would find it. It took us several... More 

Was this review helpful? Yes
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thank you for contact us, we will inform to Sea River Administration Warm regards Luis A Rodríguez General Manager More 

Hotel Review Summarization

What travelers say

  • Very good(6)
  • Italian restaurant(4)
  • Pool area(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,532 photos of this hotel

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Dining (65)
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Hotel & grounds (233)
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Pool/beach area (200)
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Room/suite (114)
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Bathroom (9)
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Amenities (22)
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Beach (10)
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Children's Pool (4)
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Double Suite (38)
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Family Suite (32)
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King Room (32)
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Pool (18)
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Restaurants and Bars (18)
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The Hotel (66)

Management photos: Courtesy of the property manager

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Pool/beach area (15)
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Room/suite (49)
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Business center/function rooms (6)
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Other (58)
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