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Holiday Inn Resort Puerto Vallarta

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Francisco Medina Ascencio KM 3.5 | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
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Holiday Inn Resort Puerto Vallarta
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Holiday Inn Resort Puerto Vallarta
Holiday Inn Resort Puerto Vallarta
Holiday Inn Resort Puerto Vallarta
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1,545 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
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Courtenay, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just returned from a week long stay at the Holiday Inn with 2 girlfriends. After reading some of the negative reviews I kept my expectations low. But I was very pleasantly surprised. The hotel certainly exceeded my expectations. As many previous reviewers have said, the staff go out of their way to accommodate you. Always making sure you are well... More 

Was this review helpful? Yes 1
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thank you so much for your review of our hotel. I am pleased to hear about you enjoyed your stay with us. It´s something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, Luis A Rodríguez General Manager More 

Regina, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We just got home from Mexico and spent the week at the holiday inn all inclusive,the staff are amazing.Ya the hotel is getting a little tired but very clean and well kept.Thought the food was great,if you got a little tired of buffet food could always hit the snack shop for a bit of change,again the staff is just awesome... More 

Was this review helpful? Yes 2
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thanks so much for posting a review. We are so proud or our staff. We will be happy to see you again at the hotel soon. Warm regards, Luis A Rodríguez V General Manager More 

Seattle
Contributor
11 reviews 11 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

We've enjoyed staying in the Sea River Tower at the Holiday Inn Resort regularly for the last 10 years. This is the building that directly faces the Bay of Banderas. The top-floor corner unit we stay in has a 280 degree unobstructed view. Truly million dollar views for a pittance. What impresses me year over year is the constant improvements... More 

Was this review helpful? Yes 2
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: We really appreciate you taking the time, to share your nice comments with others, We are so happy to hear about your wonderful stay. We will share it with the rest of the team. and we hope to see you in your next stay. Warm regards, Luis Rodríguez General Manager More 

Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Holiday Inn for 2 weeks in March and was quite impressed how hard the staff works to keep the resort, beach and rooms clean. Staff was very friendly. From our balcony we saw dolphins swim by every morning and though it was at the end of whale season we did get to see one while eating... More 

Was this review helpful? Yes 3
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thank you so much for your review of our hotel. I am pleased to hear about you enjoyed your stay with us. It´s something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, Luis A Rodríguez More 

Comox B.C
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I just returned from a 10 day stay at the Holiday Inn Puerto Vallarta. Overall I have to say our experience was great! Miguel (Lobby Bar/island Bar) was amazing. He gave us top rate service all the time and greeted us with a "hi" and a handshake everyday. Plus he made the best drinks ever!!!!! Miguel (beach... More 

Was this review helpful? Yes 2
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear Guest: Thank you so much for your review of our hotel. I am pleased to hear about you enjoyed your stay with us. It´s something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, Luis A Rodríguez General Manager More 

Midland, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Hi. We visited this awesome hotel March23rd-March 30th. It was a mother daughter trip for myself/ 8yr daughter and friend and her 8yr as well. I am so glad I did not listen to the negative reviews prior to booking. This place ROCKS! Wow what a wonderful staff they have..great location, fabulous pool and awesome beach. I cannot say enough... More 

Was this review helpful? Yes 3
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear Suzette D: Thanks so much for your nice review. I really appreciate you taking the time to share your experience with others. We hope to see you again at the hotel soon. I am sure you didn´t get a chance to do everything on your list. Warm regards, Luis A Rodríguez V General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

As we sit on our patio ground floor near the pool we are impressed as to how hard the staff here works day and night,they always have a friendly greeting and smile and that brings me to my biggest pet peeve Some people think it's their God given right to treat the staff here like their own personal slaves, if... More 

Was this review helpful? Yes 1
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear Helen: Thank you so much for your review of our hotel. I am pleased to hear about you enjoyed your stay with us. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again. So we can show you our level of service. Warm regards, Luis Rodríguez General... More 

Lac du Bonnet, Manitoba, Canada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I have stayed here for thr past three years, it this year we stayed in the Sea. River Tower in a condo, for 5 months..the facilities at the Hotel, of which we were free to use are awesome, fomYoga, Zumba, aquacise daily, bingo and games arranged by the recreation staff, Salvidor, Paco and Pablo....great guys very hard... More 

Was this review helpful? Yes
Winnipeg, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We just returned from a fabulous week in Puerto Vallarta. This was our second time staying at the Holiday Inn, and we were not disappointed! We arrived early and our room was ready right away. We booked a Junior Suite and we ended up on the 18th (top) floor, with a huge private balcony with an amazing view. We were... More 

Was this review helpful? Yes 3
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thank you so much for your review of our hotel. I am pleased to hear about you enjoyed your stay with us. It´s something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, Luis A Rodriguez V General Manager More 

Bonney Lake, Washington, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed with family, room was horrible, food was so so, staff was wonderful that's the only reason it got three stars from me. Three restaurants two of which were closed most of the time. Would not come back to this resort. Would stay at another resort.

Was this review helpful? Yes 2
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review

Dear guest: Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will Share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better... More 

Hotel Review Summarization

What travelers say

  • Very good(6)
  • Italian restaurant(5)
  • Pool area(4)
  • Great Place(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,365 photos of this hotel

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Hotel & grounds (229)
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Beach (10)
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Children's Pool (4)
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Double Suite (38)
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Family Suite (32)
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King Room (32)
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Pool (18)
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The Hotel (66)

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Other (15)
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