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All 119 Puerto Vallarta hotels

Holiday Inn Puerto Vallarta

3.5 of 5 Hotel   |   Francisco Medina Ascencio KM 3.5 | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
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64%
Ranked #70 of 119 hotels in Puerto Vallarta
A recent review
5 of 5 stars reviewed 1 week ago
Kaela B
  • Reviews (1,341)
  • Photos (1,271)
  • Amenities
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  • Room tips (206)
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1,341 people have reviewed this hotel

Traveler rating
    331
    488
    271
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    102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff was all super friendly (especially Pako, Pablo, and Leo) and most of them had a decent amount of english so you didn't have to worry about nobody understanding you. It was totally worth it I wish I could've stayed longer

Was this review helpful? Yes 1
Luis Amador R, Gerente at Holiday Inn Puerto Vallarta, responded to this review

Dear Guest: Thank you very much for your nice comment we are glad to receive it. Thank you and regards. Luis A. Rodríguez Veloz General Manager More

2 reviews
4 of 5 stars Reviewed 1 week ago

We had a beautiful vacation at Holiday Inn from Jul.02th to 09th. We were welcome by a nice team at front desk with a very expedite check-in, then we arrived to our room located at the 9th floor, it was very clean with an A/C working on perfect conditions that you are so grateful just because of that fresh breeze,... More

Was this review helpful? Yes
Luis Amador R, Gerente at Holiday Inn Puerto Vallarta, responded to this review

Dear Guest: Thank you very much for this beautiful comment, we hope to have the opportunity to serve you in a close future. Thank you and we are very glad to see our names on your comments thank you, thank you thank you. Luis A. Rodríguez Veloz General Manager More

Arlington, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

First let me start by saying I have stayed at All-Inclusives before. This is by far the worst service I have ever had! We checked-in Thursday and left today (Monday). The housekeeping service was horrible. There was 4 of us in a junior suite, reservations was for 5 but had to change at the last minute! No towels or toilet... More

Was this review helpful? Yes
Luis Amador R, Manager at Holiday Inn Puerto Vallarta, responded to this review

Dear Guest: Receive my best regards and also be informed that I am reviewing your comment in detail in order to take the measures and avoid any similar comment, please accept my apologizes and we appreciate a lot the time that you took in wrote your opinion. Thank you. And we hope to have the opportunity to show our improvements.... More

Alvin, Texas
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very clean - it was a common sight to see someone sweeping and another mopping at all hours. The room was spotless and the bed was surprisingly comfortable. The cheeseburgers at the snack shack were heavenly...the buffet didn't have much to choose from but everything was good. The drinks were nice and strong and the bar staff... More

Was this review helpful? Yes 1
Luis Amador R, Manager at Holiday Inn Puerto Vallarta, responded to this review

Dear Guest: Thanks so much for posting a review. I really appreciate you taking the time to share your experience with others. We hope to see you again in your home away from home. Regards Luis Rodríguez General Manager More

Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Been here many many times before and the shape of the resort is going down. Cracked cement in and around the pool, worn out bathrooms, and old bedding (that's if they change it). First off, the bell man and pool staff are good. The food is not, drinks are weak. Clientele, very obvious that the hotel prefers domestic travellers instead... More

Was this review helpful? Yes 1
Luis Amador R, Manager at Holiday Inn Puerto Vallarta, responded to this review

Dear guest: Thanks so much for posting a review, I am so disappointed that you did not have a good time when you stayed with us. I´ve put my staff on alert about the issue you mentioned. And we are working so hard to restore the pool area. I would like to see you soon again in your home away... More

montreal
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My FIance and I stayed here in March 2014! First time in Mexico! We loved the resort!!! Compared to the layout of the other ones near by, ours definetly had the nicest pool, beach area & dining options! The view is beautiful!!! The mountains in the background are amazing! The buffet was really good, good variety, very clean! The a-la-carte... More

Was this review helpful? Yes 1
Luis Amador R, Manager at Holiday Inn Puerto Vallarta, responded to this review

Dear Guest: Thank you, thank you, thank you for your nice comment, we realy appreciate it. I hope to see you again at the hotel soon. Regards, Luis Rodríguez General Manager More

Las Vegas, Nevada, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel itself was great. The rooms were spacious and clean. The view from our room was alright, but as soon as you walk outside the beach view made up for it. The beach itself was beautiful, clean and we were able to get ourselves beach chairs and umbrellas a few times. They have a volleyball set up and my... More

Was this review helpful? Yes 1
Luis Amador R, Manager at Holiday Inn Puerto Vallarta, responded to this review

Dear Guest: thanks so much for posting a review, we realy appreciate it. I hope to see you again at hotel soon, your home away from home. Regards, Luis Rodríguez General Manager More

Vancouver, Canada
Reviewer
4 reviews 4 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 16, 2014

Stayed at the Holiday Inn from June 3rd-June 13th, 2014. This was not by choice as I usually stay @ Friendly Vallarta, but west jet was not offering a 10 day for there, even though they were flying there anyway, and it is only 2 hotels away. I don't know who regulates this, but it sucks. The holiday inn was... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Puerto Vallarta, responded to this review

Dear marlene c, Thank you for taking the time in completing a review and bringing this matter to our attention. We are delighted to know that you liked our clean rooms and the pool set up. We strive to give great and impressive service to all of our guests and it is regrettable we fell short of your expectations during... More

calgary
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 10, 2014

Staying here for 10 days. Nice location. Pool is large with a swim up bar. Lots of chairs since its low season. Rooms are nice and large and clean. There's an in room safe, coffee maker and hair dryer. Evenimg entertainment seems to be lacking during low season. 10 minutes of karaoke or bingo in the evening although they seem... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Puerto Vallarta, responded to this review

Dear sly165, Thank you for taking the time to post your review. We are always very grateful for our guest’s feedback and are particularly pleased that you liked our location and rooms. I appreciate your comments regarding our food selection and evening entertainment, this shall be addressed accordingly. Once again, thank you for taking the time to write your review.... More

Racine, Wi
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed June 10, 2014

I travelled with my two adult daughters for a three night girls getaway stay June 1-4 as well as one night June 5 in downtown PVR at a Parador. The deciding factor for me was knowing that downtown PVR offers an array of fabulous restaurants and clubs. I wanted a hotel that was all-inclusive to make it easy but also... More

Was this review helpful? Yes 4
Luis Amador R, Manager at Holiday Inn Puerto Vallarta, responded to this review

Dear Guest: Thanks so much for your comments, we love reading the experiences of our guests, and yours is no excepction. Regards, Luis Rodríguez General Manger More

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Hotel Summarization (Beta)

What travelers say

  • Very good(7)
  • Italian restaurant(7)
  • Pool area(4)
  • Snack bar(3)
  • Great Place(3)

Additional Information about Holiday Inn Puerto Vallarta

Address: Francisco Medina Ascencio KM 3.5 | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Puerto Vallarta 3.5*
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico

1,271 photos of this hotel

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Expert photos: Taken by TripAdvisor travel experts

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Amenities (22)
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Beach (10)
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Children's Pool (4)
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Double Suite (38)
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King Room (32)
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The Hotel (66)

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#30 Spa Hotel in Puerto Vallarta #39 On the Beach Hotel in Puerto Vallarta #70 Business Hotel in Puerto Vallarta
Hotel Class
Official Description (provided by the hotel)
Enjoy a wonderful view to Banderas Bay, one of the best beaches in Puerto Vallarta, surrounded by friends who will make your stay unforgettable. We have 220 recently renovated standard rooms, each of them with a wonderful sea-view and a private balcony. It is located just a few minutes away from the airport and downtown, near shopping malls such as Caracol, Peninsula and Galerias Vallarta. Free wireless Internet throughout the hotel. Choose between our European or All-Inclusive Plans. In our a la Carte Restaurants, Piaceres, Italian Mediterranean Cuisine, Mariaches, Mexican Cuisine or Guacamaya s Buffet Restaurant, quality in service is our distinguished feature. ... more   less 
Number of rooms
220

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