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Casa Velas

Certificate of Excellence
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Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
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Casa Velas
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Casa Velas
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1,018 reviews from our community

Traveler rating
    841
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    38
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    15
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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  • All months
    (1018)
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    (293)
  • Jun-Aug only
    (210)
  • Sep-Nov only
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  • Dec-Feb only
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There are newer reviews for Casa Velas
See the most recent reviews
Saskatoon, Canada
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We found the Casa Velas on a last minute deal. It's a beautiful property, very close to the airport and the beach in Puerto Valarta. The airport is not close enough to be intrusive, but it does make the transfers very quick and easy. The hotel proper has about 80 rooms and is very intimate with a high staff to... More 

Was this review helpful? Yes 1
ManagerCVPV, General Manager at Casa Velas, responded to this review

Don, I wish to thank you for your very informative review. I am sure that all the information that you are providing will be of great use to the many travelers while they visualize their next vacation spot. The staff members that you kindly mentioned are truly stars amongst stars at Casa Velas and our personal, physical gesture that we... More 

Naperville, Illinois
Top Contributor
82 reviews 82 reviews
19 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our 4th visit in 6 years to Casa Velas and I must say it may be our best visit yet. The resort is beautifully maintained both inside and out. The staff was absolutely wonderful and it was so nice to see so many familiar faces during our visits. You know a hotel is run well when they are... More 

Was this review helpful? Yes 1
ManagerCVPV, General Manager at Casa Velas, responded to this review

And thank you, Cliff and Beth, for your continued loyalty toward your favorite resort in paradise. As persons with years of experience visiting us, you are perhaps the best examples of seeing and feeling the changes that we have recently made to the hotel´s operation. The new and extra details such as the cooking classes, extra amenities and service in... More 

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our second trip here and maybe even better than the first. We love the serenity and the access to a beach area. Not to the mention the amazing staff and feeling so welcome-like coming home. Food is very good. The only thing I feel is missing more fresh veggies! We love the options of the Beach Club and the bigger... More 

Was this review helpful? Yes 2
ManagerCVPV, General Manager at Casa Velas, responded to this review

It pleases me greatly Jeanne that you found your home away from home to be improving upon each successive visit. We really try to be a progressive resort, always looking for new additions to our already splendid product. And thanks to you Jeanne there will be more selection of “fresh veggies” on hand for you and our guests. Thank you... More 

vancouver, BC
Top Contributor
178 reviews 178 reviews
78 hotel reviews
208 helpful votes 208 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Casa Velas indeed will awake all your senses in everyway—from the daily birds singing and the cries of “Pancho” the peacock; the amazingly well manicured gardens and tropical flowers with its many trickling water fountains; the artistically presented meals served from breakfast to dinner; the multitude of tropical drinks along with impeccable service by every staff. Our room 306 is... More 

Was this review helpful? Yes 4
ManagerCVPV, General Manager at Casa Velas, responded to this review

I wish to warmly thank you for your splendid and informative comments on your experiences while vacationing with us just recently. The pleasure was mine in meeting you and I am particularly proud that with the extensive travel that you have done, that you now consider Casa Velas as your Puerto Vallarta “home”. I gather from your review that much... More 

MILWAUKEE, WISCONSIN
Top Contributor
70 reviews 70 reviews
23 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed March 19, 2015

Just returned from a week in heaven! Since my last visit, there have been many changes at this property. In my last report, I commented about them allowing children at the resort. Since that time, they have reconsidered that decision and again cater to adults only. The service here is second to none! At the pool, you not only get... More 

Was this review helpful? Yes 5
ManagerCVPV, General Manager at Casa Velas, responded to this review

I wish to thank you personally for your warm comments and accolades on Casa Velas. As you have noted in many ways, we as a team are continually refining the little details such as the new amenities at the pool area, the maintenance of the gardens and cleanliness of the entire property. In achieving all of this I feel that... More 

Aiken, SC
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 17, 2015

Casa Velas didn't compare to the Hilton at Puerto Vallarta. Hotel and staff were very good, but the rooms were described as "Executive Suites," but I didn't feel any "executive" vibes there. However, I don't want to take anything away from the staff or the food.

Was this review helpful? Yes 2
casavelasmanagement, General Manager at Casa Velas, responded to this review

Thank you very much for sharing your brief comments on your stay at Casa Velas. It is very pleasing to know that you felt that our staff and cuisine was very good. We do have various types and styles of suites, but I must say that we never refer to them as “executive” at any moment. As we are not... More 

San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 17, 2015

Although the quality of service from everyone, including the Beach Club staff remains excellent, there seemed to be some slips in general maintenance, although the wi fi speed is much improved which is a big plus. The front desk, with one exception, was very welcoming, but when reporting that our room was missing a window screen it took way too... More 

Was this review helpful? Yes 3
ManagerCVPV, General Manager at Casa Velas, responded to this review

Thank you very much Barbara for sharing your delight on returning to Casa Velas and also for your helpful observations on our hotel operation. Many times the comments of our repeat clients are very useful because they have seen many facets of the resort and can make suggestions with a fresh perspective. I have already had the screens of our... More 

Mount Juliet, Tennessee
2 reviews
5 of 5 stars Reviewed March 17, 2015

We just returned from Casa Velas in Puerto Vallarta and were so pleased with everything. Our room, the grounds, the food and the service were wonderful. The staff is always there to help and works very hard to make everything perfect. The quality and variety of the food at Emilianos makes eating an adventure. The attentive staff made the entire... More 

Was this review helpful? Yes
ManagerCVPV, General Manager at Casa Velas, responded to this review

Thank you very much for expressing your delight on all the aspects that you experienced while you were with us. It is such a joy for us to provide an excellent all-around product, service and atmosphere and also the occasional “adventure” in our culinary selection. On behalf of the Casa Velas staff I thank you for your visit and wish... More 

Marshalltown
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 16, 2015

My husband and I just returned from our 5th visit to Casa Velas. I have to say that this resort just keeps getting better and better every time we return. The staff is amazing and go out of their way to provide the most excellent customer service and care. Please see my previous reviews of CV for more specific details... More 

Was this review helpful? Yes 2
ManagerCVPV, General Manager at Casa Velas, responded to this review

Thank you very much for your warm loyalty over the years. I truly believe that the friendships that you have made amongst my staff are very strong and coupled with the ambience, cuisineyou’re your accommodations it is easy to see why you feel quite at home here. Please feel free to introduce yourselves on your next stay because I too... More 

Pittsburgh, Pennsylvania
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 16, 2015

As others note, this resort is absolutely gorgeous. Every inch is immaculately maintained and stunning and it even smells amazing. Friendly peacocks and peahens stroll the grounds. The pool and beach club are first-rate. We have been there twice, once in October 2014 and most recently in February. I am betting we'll go back. The best thing about Casa Velas... More 

Was this review helpful? Yes 2
ManagerCVPV, General Manager at Casa Velas, responded to this review

Thank you Mrs. Jordan for not only taking the time to share your fine comments on TripAdvisor, but also for allowing us the privilege of hosting you and your husband for the second time in less than half a year. It is apparent that you both have found your luxurious niche at Casa Velas and for that we are grateful... More 

Hotel Review Summarization

What travelers say

  • Beach Club(37)
  • Golf course(9)
  • Sister resort(7)
  • Room service(7)
  • Very nice(4)
  • Lobby bar(3)
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Beach (16)
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Beach Club Pool (10)
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Grand Class Plus Suite - 1 (40)
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Grand Class Suite (35)
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Master Suite with One King Bed (44)
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Master Suite with Two Full Beds (40)
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The Hotel (58)

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