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Casa Velas

4.5 of 5 Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
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Certificate of Excellence 2014
Casa Velas
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Casa Velas
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978 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
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    (253)
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There are newer reviews for Casa Velas
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Chapala, Mexico
Top Contributor
187 reviews 187 reviews
46 hotel reviews
354 helpful votes 354 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Dec 29, 2014 - Jan 2, 2015 Casa Velas What can I say I have stayed at Casa Velas so many times, but this was a first for me to stay over New Years Eve. It was also the first time Casa Velas had a New Years Eve party. We arrived on Dec 29, 2014 and were met by Jorge... More 

Was this review helpful? Yes 2
chicago
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a first class property. The hotel common areas, the beach house, the rooms, the grounds and the pools are all well maintained and very nice. The two restaurants (Emiliano's and the Beach House) are both excellent. Emiliano's offers very fine dining and the Beach House offers excellent ambiance and very good food (some nights they offer a Mediterranean... More 

Was this review helpful? Yes 4
Lino Lakes, Minnesota
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our party of 8 really enjoyed our stay. This is my wife and I third time at Casa Velas and we will be back. I want to point out four people that went above and beyond to make our stay so enjoyable. First of all the Jorge Sosa is amazing! He is a waiter at the Beach Club and he... More 

Was this review helpful? Yes 3
Meridian, Idaho
Contributor
13 reviews 13 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 29, 2015

Small resort that bills itself as a boutique hotel - On the positive side, we found the food to be excellent and the hotel was not crowded-it only has 80 rooms. Plenty of pool spots. On the negative side 1. you are very close to the airport and jet noise can be quite loud during take-offs. 2. The pool is... More 

Was this review helpful? Yes 8
casavelasmanagement, Gerente at Casa Velas, responded to this review

Bill, I appreciate your concerns and disappointment on your recent trip to Casa Velas. As a boutique resort as you pointed out, we have all the means at our reach to make for an unforgettable experience and I personally apologize to you for not having met your expectations. I have already implemented a preventative maintenance schedule for my suites that... More 

Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2015

We stayed at Casa Velas in January of 2015 for 1 week only and wish we could have stayed longer. The service was friendly and very accommodating. Our rooms were kept clean with added touches here and there, such as placing some of my bathroom items on a "doily", etc. Turndown service every evening. Pool is beautiful and the grounds... More 

Was this review helpful? Yes 3
casavelasmanagement, Gerente at Casa Velas, responded to this review

Thank you for sharing your nice expressions of your recent relaxing vacation with us. I am very glad that you took full advantage of the services and amenities that are offered to our guests. To have access to six dining venues is a great plus and really amplifies the experience and at the same time enjoying the personal touches that... More 

casa grande
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 27, 2015

This is a beautiful resort and being adults only it is very quiet. Check in was quick and effortless. We were impressed with all the staff. Service at the pool was excellent. Emilianos was a great place to eat and you could have lunch around the pool as well. The Beach Club was a 5 min. shuttle ride away and... More 

Was this review helpful? Yes 3
casavelasmanagement, Gerente at Casa Velas, responded to this review

I am very pleased to read the experiences on your “wonderful stay “at Casa Velas and I am happy to know that you will definitely be returning. I am sure that based on all the aspects that you mention you have found your Mexican winter setting for some time to come. Thank you for your kind words and we look... More 

Prestwick, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 25, 2015

This is a beautiful property adjoining a golf course. Family owned - there are 4 properties - each catering to a slightly different market. Casa Velas is adults only with an air of elegance and refinement. The AI programme is expensive but the food is exquisite and the quality of the drinks very good. We were in a two bedroom... More 

Was this review helpful? Yes 5
casavelasmanagement, Gerente at Casa Velas, responded to this review

Thank you very much for selecting Casa Velas for your friendship vacation. I am pleased to know that you are aware of the distinctness of the four Velas properties and that your taste enticed you to reserve in the adults only boutique option. It appears that everything during your trip was to your great pleasure including your accommodations, cuisine and... More 

Idaho, United States
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 22, 2015

We were truly very satisfied with our stay. A couple of things to address previous comments: - If you paid $20 for a taxi into town, you were ripped off and that's completely not the hotel's fault. INCLUDING the tip, we never paid more than about $9 (we went into town just beyond the boardwalk). When they say "sixty pesos"... More 

Was this review helpful? Yes 4
casavelasmanagement, Gerente at Casa Velas, responded to this review

Brianna, we are overjoyed that you had an “amazing” vacation at Casa Velas and that you can´t wait to return. Persons such as David, Luis, Benny, Mario and Rafael really provide those personal touches that make the entire experience a complete one. Our service in Emilianos has been “beefed up” which includes the kitchen and wait staff in order to... More 

Billings, Montana
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 20, 2015

We booked this trip through RCI, and to be fair our bad experience is partially contributed to them. The Velas staff person who books the RCI vacations started contacting us a month prior to our vacation requesting full payment of the all inclusive fees. They warned if we didn't pay in advance we may be charged a greater rate upon... More 

Was this review helpful? Yes 9
casavelasmanagement, Propietario at Casa Velas, responded to this review

Thank you Kim for having brought your concerns to my attention. As always, my wish is to have every single guest enjoy every single aspect of their experience before, during and after their vacations. Much of that success depends on the communication that is relayed to our clients starting at the time that the reservation was confirmed. We depend on... More 

Saint Cloud, Minnesota
Top Contributor
52 reviews 52 reviews
18 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed January 14, 2015

This is a fabulous resort. That being said, if you read the reviews, the cons are the same over and over. At some point management needs to address these issues, even if the resort is still getting 5 stars on Tripadvisor! And since I know the manager reads all the reviews, this review is for him too :) Check in... More 

Was this review helpful? Yes 18
casavelasmanagement, Propietario at Casa Velas, responded to this review

Firstly, I wish to thank you very much for your comments on your experiences while you were with us and especially for your insights into ways to improve our overall system. Your comments and some from our other guests have prompted us to take immediate actions in all areas that you mentioned, especially all those related to service. I can... More 

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Hotel Summarization (Beta)

What travelers say

  • Beach Club(43)
  • Golf course(9)
  • Room service(9)
  • Sister resort(8)
  • Very nice(6)
  • Lobby bar(3)

Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique
Hotel Style:
#2 On the Beach Hotel in Puerto Vallarta
#2 Spa Hotel in Puerto Vallarta
#2 Top resorts Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#3 Romantic Hotel in Puerto Vallarta
#8 Business Hotel in Puerto Vallarta
#9 Family Hotel in Puerto Vallarta

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