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Casa Velas

Certificate of Excellence
GreenLeadersGold level
Hotel website
Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
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1,056 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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  • All months
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    (313)
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There are newer reviews for Casa Velas
See the most recent reviews
London, England, United Kingdom
Level Contributor
108 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our son booked this hotel for us and said we would like it. And I would have given it full marks had it not been for fiasco on our checking in. At my son's request hotel arranged for us to be picked up from the airport (a hotel in this category should have a courtesy pick rather than hotel arrange... More 

Was this review helpful? Yes 3
ManagerCVPV, Director General at Casa Velas, responded to this review

I thank you Mr. Nirmal for sharing your comments with us on TripAdvisor and a big thank you also to your son who made this all possible. We really appreciate his kind recommendation and I am very glad that overall his selection was a great one. I do wish to point out though that the suite that you first occupied... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Enjoyed the hospitality provided by the staff this was one of s class experience.for all of us traveling around the globe wasn't so fun and this is a place we all need to visit once to enjoy good local international and amazing service and food we will always come here in this hotel every time the rooms are good and... More 

Was this review helpful? Yes
ManagerCVPV, Director General at Casa Velas, responded to this review

I am grateful for your animated descriptions on the “amazing experience” you experienced at Casa Velas. Our service definitely sets the tone for an ultimate all-inclusive vacation where world-class hospitality and luxury surrounds you. Our all-adult theme has that tranquil and perfect ambience to relax and be pampered and please be confident that our resort will always be that place... More 

Victoria, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Thank you to all of the Casa Velas family for assisting our family in making beautiful life long vacation memories. This year we were thrilled to have four family members join us on our third Casa Velas Experience. This is a beautiful Adult Only resort, the grounds are breathtaking. That beauty is created nurtured and enhanced by the amazing people... More 

Was this review helpful? Yes 1
ManagerCVPV, Director General at Casa Velas, responded to this review

Thank you very much Pat for inviting some of your family with you on this, your latest trip to Casa Velas. I am sure that in sharing your past experiences with them it had piqued their excitement and finally they could share in the great times. I thank you also for pointing out the additional amenities and events that we... More 

Bellevue, Washington, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We booked this hotel for our honeymoon and were unsure of what to expect for an all exclusive resort. We were BLOWN AWAY by all things that encompassed this resort. The rooms were beautiful and clean. The grounds were immaculate (and we loved seeing and hearing the peacocks & feeding the turtles). The food was delicious, way better than I... More 

Was this review helpful? Yes 1
ManagerCVPV, General Manager at Casa Velas, responded to this review

Meagan, to be blown away during your honeymoon certainly makes the celebration even more special. Thank you for allowing Casa Velas’ staff members to surpass your expectations. I am very pleased to know that our phenomenal service was right on par with this once-in-a-lifetime experience. Our best kept secret in being beyond all compare is that our staff members not... More 

Anaheim Hills, CA
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed May 28, 2015

My husband and I just returned form celebrating our 20th wedding anniversary at Casa Velas. We travel to Mexico at least once a year for pleasure. So you have a point of reference, we have been to Grand Velas, Marival World Residences and Spa, Riu Palace Pacifico, Iberostar Grand in Riviera Maya, and Valentin Imperial Maya to name a few.... More 

Was this review helpful? Yes 7
ManagerCVPV, General Manager at Casa Velas, responded to this review

My warmest congratulations for those 20 years of love and commitment. And a special thank you for entrusting us at Casa Velas for making your celebration as special as the occasion demanded. I am delighted to read your splendid and detailed insights. Since you and your husband are much seasoned travelers, it really means a lot to me that after... More 

Hudson
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 28, 2015

Clean, well maintained, excellent food and staff! Loved the adult only hotel, although i did check the sister location a few blocks down that had the private beach and allowed children, it was nice but no where as nice as this adult facility

Was this review helpful? Yes 2
ManagerCVPV, General Manager at Casa Velas, responded to this review

José, thank you for allowing us to treat you like royalty during your last visit to Casa Velas. I am glad the food, service and facilities were to your great satisfaction. Certainly Velas Resorts caters to a wide array of guests and has three different properties in Puerto Vallarta to allow them to choose the one that best serves their... More 

Waltham, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

Absolute heaven! The property is beautiful and well maintained. The staff is attentive and will happily take care of your requests. Food is delicious with reasonable portions and healthy choices. You even get a choice of pillows - just decide which one you want from the pillow menu. One of our best vacations ever! Can NOT wait to return next... More 

Was this review helpful? Yes 1
ManagerCVPV, General Manager at Casa Velas, responded to this review

Betty, thank you so much for visiting our little slice of heaven. At Casa Velas we wish that you enjoy an experience beyond all compare. From preparing healthy gourmet dishes seasoned by organic herbs from our garden to making sure we have the right pillow on our menu for a good night’s rest. And we strive to anticipate your needs... More 

Wargrave, England, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 26, 2015

We are owners and this is our third visit in five years. Reviewing Casa Velas is not a simple job, largely because of the number of components that go together to make it great. Let's start with the venue. The whole resort is finished and maintained to the highest standard. True five star. The bedrooms are wonderful. We had 303... More 

Was this review helpful? Yes
ManagerCVPV, Director General at Casa Velas, responded to this review

Thank you very much Chris for pointing out that a small boutique hotel does not mean a “simple hotel”. As you have personally lived the experience you will know very well that maintaining our high standards in service, facilities and culinary product takes a lot of vision, especially when our clientele is of the affluent side. The persons that you... More 

San Diego, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 25, 2015

...and it's better than ever! This all-inclusive property is only four minutes from the airport. It has made two improvements to note right off the bat: it has expanded WiFi coverage to all parts of the resort, including the beach club, and it has done away with the annoying procedure of having to sign for every drink or meal. But... More 

Was this review helpful? Yes 1
ManagerCVPV, Director General at Casa Velas, responded to this review

Thank you very much for your splendidly insightful observations and recommendations. As you have witnessed firsthand Casa Velas is a hotel that truly caters to its guests, as your comments and suggestions have led to the two improvements that you mentioned. Our core of faithful staff has many combined years of Casa Velas experience and it is no wonder that... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 24, 2015

Absolutely amazing. The only thing that may keep me away in future is the damn peacocks. All hours of the day they're yelling back and forth to each other. They might as well be roosters. 4am they're already at it. Ear plugs help... But they don't cut the noise out completely. I've been woken up early almost every day during... More 

Was this review helpful? Yes 1
ManagerCVPV, General Manager at Casa Velas, responded to this review

Thank you very much Sres. McSmitts for relaying your deep pleasure on our overall product and service and also for sharing your concerns that you experienced on this visit. I apologize if you felt that the peacocks were an annoyance for you. We do our best to maintain them in a tranquil state and I can appreciate the challenges especially... More 

Hotel Review Summarization

What travelers say

  • Beach Club(37)
  • Golf course(9)
  • Sister resort(7)
  • Room service(7)
  • Very nice(4)
  • Lobby bar(3)
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Amenities (15)
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Beach (16)
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Beach Club Pool (10)
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Grand Class Plus Suite - 1 (40)
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Grand Class Suite (35)
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Master Suite with One King Bed (44)
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Master Suite with Two Full Beds (40)
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The Hotel (58)

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Room/suite (18)
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Dining (21)
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Other (51)
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