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4.5 of 5 Resort (All-Inclusive)   |   Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
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Ranked #5 of 121 hotels in Puerto Vallarta
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
almtyrob2 New jersey
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879 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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English first
New jersey
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
200 helpful votes 200 helpful votes
4 of 5 stars Reviewed yesterday NEW

I won't bore everyone with restating that the "boutique resort" is very nice. The diamond of the resort is the staff. Upon arrival, Jorge greets you with a truly genuine smile and offer to help you with ANYTHING you need during your stay. He made restaurant reservations for us, drove us to the Beach Club, made contact with management for... More

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Longmont, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My 17 year old daughter and I just returned from a short stay at the Casa Velas. Upon arrival, we were treated to the 5 minute neck massage that every guest receives. What a treat! The staff is so warm and welcoming and went above and beyond for us. The rooms were simple but very large and comfortable. We spent... More

Was this review helpful? Yes 1
casavelasmanagement, Gerente at Casa Velas, responded to this review

I thank you very much for having chosen Casa Velas as your place of relaxation with your daughter. If your goal was to relax, be pampered, dine exquisitely and enjoy some quality family time together I believe that we were able to help you accomplish that. As a boutique resort we are very focused on the needs and wants of... More

Houston, TX
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

18 months since last visit to Casa Velas. The food is at a higher level now, very impressive. The golf was excellent with three great courses to chose from Vista's two courses and Marina. Great service at the hotel and beach club. Improvements in all areas of service. We had a great break.

Was this review helpful? Yes 1
casavelasmanagement, Gerente at Casa Velas, responded to this review

Thank you very much for your kind and insightful words. I am truly glad that you were able to find the opportunity to return to Casa Velas and point out the marked improvements from last year. My executive chef Luis Ruelas has made quite an impact as of late with his creative dishes and theme dinners. You and other guests... More

Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed for just a few days at the end of a two week business trip, Just what we needed to relax and unwind. Loved the whole place, ambience, gardens, pool Ocean Club, cuisine and most of all the amazing staff. This is definitely an adult resort there being nothing to interest children, but we found that... More

Was this review helpful? Yes 2
casavelasmanagement, General Manager at Casa Velas, responded to this review

Thank you very much Jim for taking the time to describe the relaxing pleasure of your mini stay with us at Casa Velas. It was such a nice idea on your part to take a few days after two weeks of business to find the place that best exemplifies luxurious relaxation at its finest. The personalized service that you found... More

Woodbridge, CT
Top Contributor
108 reviews 108 reviews
27 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My comments will echo Ian B's. My husband and I came here for our 32nd anniversary by using a timeshare exchange and upon arrival had to pay an exorbitant amount of AI money per person. I asked if the tips were included and the lady said "yes." Well...for everything requested there is a bill that you have to sign, even... More

Was this review helpful? Yes 14
casavelasmanagement, General Manager at Casa Velas, responded to this review

Thank you for taking the time to bring your observations and feelings to my attention. Your comments are well thought out and well balanced and please be assured that I will personally look into matters that were not up to your expectations. As you referred to a previous review in signing checks after each dining experience, I will just repeat... More

Urbana, Illinois, United States
2 reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I went here with my wife for a week away. The grounds were amazing and it was quiet and really easy to get to being only a few minutes from the airport. However, they advertised as an all inclusive location which I guess is technically true... Just come expecting to have to sign a check for every meal and if... More

Was this review helpful? Yes 23
casavelasmanagement, Manager at Casa Velas, responded to this review

Thank you Ian for bringing your concerns to my attention. I am pleased that you found our facilities to be "amazing", but the surprises that we aim to achieve for our valued guests are designed to be on the positive side. I do apologize if you felt that signing the dining cheques was an inconvenience for you. It is simply... More

Puerto Vallarta, Mexico
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a wonderful time at this resort!!! The room was huge and amazing. We had our own pool and a patio with furniture. The bed was super comfortable and we had turn down service every night. The 24 hour room service was great and the staff was super nice and helpful. Oscar and Rangel where always friendly and went above... More

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casavelasmanagement, Manager at Casa Velas, responded to this review

Karyn, thank you very much for having selected Casa Velas for your friend’s getaway. I am delighted that many of the aspects of your stay were to your great liking especially the suite, the service and our spa. Oscar and Rangel are to be commended for their fine contribution in helping to make your visit a success. I am also... More

Delran, New Jersey
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just spent 6 glorious nights here at Casa Velas. This resort is truly first class. The property is perfectly maintained and the staff were ALL gracious and completely service oriented. Always smiling and always helpful. It was evident that all of the guests were treated in the same manner. The tranquil surroundings were really what we needed to relax.... More

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casavelasmanagement, Manager at Casa Velas, responded to this review

Christina, it pleases all of us here immensely that every aspect of your recent visit with us was to your great satisfaction. Everything from the hotel itself, the friendly staff, superb cuisine and our exquisite spa really exceeded your expectations and that certainly makes us very proud. How nice Christina that you took the time to travel in the Puerto... More

Sammamish
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I returned last weekend from our 6 days at Casa Velas. While we were ultimately happy with the service (fantastic), there were a few things that I should have researched more before going. SERVICE -- fantastic. I never had a bad interaction with a single person there. Carlos, Miguel, and of course, Benny -- awesome. ROOM --... More

Was this review helpful? Yes 2
casavelasmanagement, General Manager at Casa Velas, responded to this review

Thank you Rick for thoughtfully pointing out some different aspects and perceptions of your recent holiday with us. We are very pleased that our service was to your great delight. Our 130 employees of this boutique hotel really get to know the guests during their stay and that helps to provide an even more pleasant and satisfying experience. Concerning your... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

This place is incredible. From the superior service to the fine dining we had a perfect stay from beginning to end. Make sure to involve the concierge in your plans while you are there as well as sign up for Vallartas Adventures. The zip line tour is out of this world. The ONLY drawback is that you are not directly... More

Was this review helpful? Yes
casavelasmanagement, Manager at Casa Velas, responded to this review

Thank you Avery for selecting Casa Velas as your vacation retreat. To be considered “incredible” is a great description and one that makes us feel proud for a job well done. Our team of concierges is really equipped to assist our valued guests in an array of services including the recommendation of external tours and adventures that are suited to... More

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Hotel Summarization (Beta)

What travelers say

  • Beach Club(75)
  • Room service(16)
  • Golf course(15)
  • Sister resort(12)
  • Very nice(10)
  • Lobby bar(6)
  • Other guest(6)
  • Plunge pool(6)
  • Grand Class Suite(5)
  • Would highly recommend(4)

Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Top resorts Hotel in Puerto Vallarta #2 On the Beach Hotel in Puerto Vallarta #2 Spa Hotel in Puerto Vallarta #3 Luxury Hotel in Puerto Vallarta #4 Romantic Hotel in Puerto Vallarta #5 Business Hotel in Puerto Vallarta #8 Family Hotel in Puerto Vallarta
Hotel Class
Official Description (provided by the hotel)
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
Number of rooms
81

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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