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4.5 of 5 Resort (All-Inclusive)   |   Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
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92%
Ranked #5 of 121 Hotels in Puerto Vallarta
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Martina D Los Angeles, California
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891 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Los Angeles, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We have visited this hotel three times in the last 12 years. We had nit been there in 10 years. During our recent visit, the pool had mildew and the grounds looked like they needed some TLC. If you order food while hanging out in the poo, DO NOT order the pizza because you will get a pricey round cardboard.... More

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Lake Forest, Ca
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband and I spent a wonderful week here. We have traveled a lot and this was a truly exceptional vacation. Somehow 5 stars seems like the minimum I can give the entire staff. It was a top notch trip. The grounds are gorgeous and we loved hand feeding the peacocks, who are pretty tame and prance around in the... More

Was this review helpful? Yes 1
casavelasmanagement, Manager at Casa Velas, responded to this review

It is most pleasing to have met you personally and share in some of the pleasant moments that you experienced during your vacation. Your kind recognition to various members of my staff does not go unnoticed by me and I am very proud of the warm and pampering hospitality that they deliver to each and every guest. And their special... More

Oshawa, Canada
Top Contributor
111 reviews 111 reviews
53 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfection: We researched for months looking for the best hotel to celebrate our 25th Anniversary and we found Casa Velas. The whole experience was overwhelming as we have never experienced this type of "all inclusive" before. Below are the most amazing things we experienced on this vacation. 1. Customer Service: Never have we experienced this type of courteous, 1 on... More

Was this review helpful? Yes 4
casavelasmanagement, General Manager at Casa Velas, responded to this review

We are very proud that you chose Casa Velas as the site of your special 25th wedding anniversary celebration. I too would meticulously research where to enjoy such a milestone with my wife, but it pleases me immensely that we were able to provide you both an “overwhelming” all-inclusive experience for your special vacation. The positive points in which you... More

HOUSTON, TEXAS
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

In 2009 we bought a VIP membership to Casa Velas, we really loved the property because it was like coming to our home away from home. We keep busy lives, we can't afford the time to have a second property, facts we did not consider and all the benefits of the idea of investing in another country but we did... More

Review collected in partnership with this hotel

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casavelasmanagement, General Manager at Casa Velas, responded to this review

Thank you for your splendid words on the “hidden gem” that is Casa Velas. Your investment in Casa Velas has worked wonders for you over these last five years and every time that I have the special opportunity to greet you I can truly sense the excitement that you feel in coming back to your Mexican home. As an avid... More

California
Top Contributor
52 reviews 52 reviews
16 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here eight days during the low season. A great time of year if you can stand the humidity because you have the run of the place, with only twenty to thirty other guests present. While we are not particularly sociable, we found ourselves visiting with and enjoying the company of the other hotel guests in light of this... More

Was this review helpful? Yes 5
casavelasmanagement, General Manager at Casa Velas, responded to this review

Why thank you so much for your personal and insightful observations. The personalized service that you encountered throughout your eight days with us certainly seemed to be the theme and highlight of your vacation. The extra unexpected gestures that you came upon such as our improvised “coconut service”, morning snacks in the spa and the “fanciest cesar salad that you... More

Monterrey, Nuevo León, Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent! Good service, excellent rooms, food, people, installations, combined with outstanding service... Brother hotel at beach front is also excellent. Pirivate beach club with all inclusive is awesome

Review collected in partnership with this hotel

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casavelasmanagement, General Manager at Casa Velas, responded to this review

Thank you very much Vincente for your tremendous approval of our hotel, cuisine and service. Providing excellence in all aspects of your stay is a goal that we take seriously and we work diligently each day to accomplish that goal. I hope that you will be able to break away from your business in Monterrey in order to enjoy another... More

Los Angeles, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We absolutely loved the hotel. It is a truly boutique, all inclusive, and unique experience. The hotel staff was extremely attentive and seemed to really enjoy their jobs. We got to know several of them on a first name basis and almost all of them knew our names, such a personal touch. The all inclusive did not hold back either.... More

Was this review helpful? Yes 1
casavelasmanagement, General Manager at Casa Velas, responded to this review

Thank you very much Erica for gracing our lovely hotel with your presence and your flair for the best. I believe that you explained very well the benefits of vacationing in a boutique hotel. The personalized and professional service and attention that our astute clients receive is quite the pleasure for our dedicated staff. And as your husband experienced, the... More

New jersey
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
211 helpful votes 211 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I won't bore everyone with restating that the "boutique resort" is very nice. The diamond of the resort is the staff. Upon arrival, Jorge greets you with a truly genuine smile and offer to help you with ANYTHING you need during your stay. He made restaurant reservations for us, drove us to the Beach Club, made contact with management for... More

Was this review helpful? Yes 10
casavelasmanagement, Owner at Casa Velas, responded to this review

As Vice President of Velas Resorts I do wish to first of all thank you for bringing your concerns and observations to my attention. As a progressive and communicative company I find it very troubling the lack of response to your petitions during your recent stay at my Casa Velas property. I have been in contact with the administration and... More

Longmont, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My 17 year old daughter and I just returned from a short stay at the Casa Velas. Upon arrival, we were treated to the 5 minute neck massage that every guest receives. What a treat! The staff is so warm and welcoming and went above and beyond for us. The rooms were simple but very large and comfortable. We spent... More

Was this review helpful? Yes 2
casavelasmanagement, Gerente at Casa Velas, responded to this review

I thank you very much for having chosen Casa Velas as your place of relaxation with your daughter. If your goal was to relax, be pampered, dine exquisitely and enjoy some quality family time together I believe that we were able to help you accomplish that. As a boutique resort we are very focused on the needs and wants of... More

Houston, TX
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

18 months since last visit to Casa Velas. The food is at a higher level now, very impressive. The golf was excellent with three great courses to chose from Vista's two courses and Marina. Great service at the hotel and beach club. Improvements in all areas of service. We had a great break.

Was this review helpful? Yes 1
casavelasmanagement, Gerente at Casa Velas, responded to this review

Thank you very much for your kind and insightful words. I am truly glad that you were able to find the opportunity to return to Casa Velas and point out the marked improvements from last year. My executive chef Luis Ruelas has made quite an impact as of late with his creative dishes and theme dinners. You and other guests... More

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Hotel Summarization (Beta)

What travelers say

  • Beach Club(69)
  • Golf course(14)
  • Room service(13)
  • Sister resort(10)
  • Very nice(10)
  • Lobby bar(6)
  • Plunge pool(4)
  • Grand Class Suite(4)
  • Would highly recommend(4)
  • Other guest(4)

Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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