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4.5 of 5 Resort (All-Inclusive)   |   Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
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92%
Ranked #4 of 119 hotels in Puerto Vallarta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Marina7272014 Miami, Florida
  • Reviews (849)
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  • Room tips (144)
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849 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
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English first
Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Casa Velas, Puerto Vallarta is one of kind !!! If you love to be pampered, the service is spectacular. The ambiance, the environment, the suite, the food, the SPA, the treatments, the attention ... all are unparalleled! We had a wonderful experience, I never enjoyed a pool, other guest encounters or sleeping in the most comfortable bed ever, like I... More

Was this review helpful? Yes 1
San Jose, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We just came back from a weekend stay at Casa Velas. It was a great place to stay;however, I think after reading all the 4-5 star reviews, my expectations were high and unfortunately not met. Upon our arrival, we were greeted very warmly but were not asked if we were celebrating anything special or why we were there like I... More

Was this review helpful? Yes 1
casavelasmanagement, General Manager at Casa Velas, responded to this review

Dear Guest, Thank you for sharing your vacation experience in Tripadvisor, I would like to offer you the most sincere apology for the miss lack of follow up during your stay usually we have all of our celebrations noted ahead of time. In this cased we should've ask you directly as a part of our personalized service. As for our... More

Rincon de Guayabitos, Mexico
1 review
5 of 5 stars Reviewed 1 week ago NEW

For our anniversary we always try to pick a new and high quality place to visit. This year it was Casa Velas. This was a very nice, relaxing and beautiful resort! I have always been leary of "all inclusives" in the past and found that most were geared toward providing the least expensive way to heard a bunch of people... More

Was this review helpful? Yes
Seattle, WA
Top Contributor
56 reviews 56 reviews
35 hotel reviews
85 helpful votes 85 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at the adults only facility (based on all of the amazing reviews) and it was a complete disaster from check in to check out...I don't even know where to begin. The check in desk was clueless - it took over an hour to register. The resort lobby was nice, but the rooms were run down. There was mold... More

Was this review helpful? Yes 9
casavelasmanagement, Manager at Casa Velas, responded to this review

Dear Guest, I personally thank you for bringing to my attention your feelings on your recent stay with us. I also wish to apologize for the events that you encountered during that time, where as you say there was mix of factors affecting the tranquility and happiness of the holiday. I am sure that you were hoping for much more,... More

San Diego, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an amazing time a Casa Velas. The facility was first class with beautiful grounds, great food, comfortable rooms and attentive employees. This was our first All-Inclusive resort and we were really able to relax and enjoy our vacation. We attended the Chef's dinner one night and that was a treat. We even tried to learn some Latin dance... More

Was this review helpful? Yes 2
LA
Reviewer
4 reviews 4 reviews
3 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

The carrier American Airlines suck. Now for the review. Casa Velas is a somewhat quaint, romantic, excellently maintained boutique resort. This is currently the off season in Puerto Vallarta so there weren't very many people pool side at any given time during our stay. That allowed the drinks and snacks to continously flow. If I had one issue, it would... More

Was this review helpful? Yes 1
Waukee, Iowa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I just returned from a 5 night stay at Casa Velas and it was such a wonderful trip! The staff is even more fantastic than previous reviews stated. I am already missing the fresh guacamole and chips as well as the 24 hour room service. We did not have a bad meal anywhere at this resort. We... More

Was this review helpful? Yes 2
Ft. Smith
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Holy Guacamole, I rate this place 6 stars! Casa Velas is truly like heaven on earth. My wife and I spent 7 nights there for our anniversary, June 17 to 24. My wife’s sister and her husband joined us at Casa Velas for 5 of our 7 night stay. From the minute we drove through the front gates for the... More

Was this review helpful? Yes 5
Studio City, california
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This 5/22/14-5/29/14 Trip was our second stay at Casa Velas. We are happy to report the resort remains as beautiful, and the staff accomodating and helpful as they were during our first visit 2 years ago. Rangel the concierge and his staff gave us a very warm welcome and arranged our airport transportation to and from the airport, The reception... More

Was this review helpful? Yes 3
casavelasmanagement, General Manager at Casa Velas, responded to this review

Dear Guest, It’s always such a joy to welcome a repetitive guest back home to Casa Velas it’s a wonderful motivation to heaved exceeded your expectations in service, making a vacation memory to always remember in your hearths . I will personally share your review to all the staff to motivate them in always offering a warm and unique service.... More

Bedford TX
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

7 minutes from the airport. This resort is not on the beach. However, they do have a shuttle to their own private beach club area which is very beautiful, and has bar service. The resort has its own golf course with unlimited golf. The golf cart is $55 per day. They have a beautiful botanical garden. The open air lobby... More

Was this review helpful? Yes 4
casavelasmanagement, General Manager at Casa Velas, responded to this review

Dear Guest, Casa Velas is an exclusive 80 suites all adults boutique hotel with a very personalized warm service , as a boutique hotel from Velas Resorts we offer unique activities and benefits to all of our guest as the ones you mention and many more. I personally would like to thank you for your feedback in tripadvisor and I... More

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Hotel Summarization (Beta)

What travelers say

  • Beach Club(78)
  • Room service(19)
  • Golf course(18)
  • Sister resort(13)
  • Very nice(11)
  • Plunge pool(8)
  • Lobby bar(7)
  • Other guest(6)
  • Grand Class Suite(5)
  • Would highly recommend(5)

Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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Master Suite with One King Bed (44)
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Other (59)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Top resorts Hotel in Puerto Vallarta #1 On the Beach Hotel in Puerto Vallarta #2 Spa Hotel in Puerto Vallarta #2 Luxury Hotel in Puerto Vallarta #2 Romantic Hotel in Puerto Vallarta #4 Business Hotel in Puerto Vallarta #9 Family Hotel in Puerto Vallarta
Hotel Class
Official Description (provided by the hotel)
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
Number of rooms
81

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