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4.5 of 5 Resort (All-Inclusive)   |   Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
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Ranked #5 of 121 hotels in Puerto Vallarta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
RamblinDogs California
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882 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
California
Top Contributor
52 reviews 52 reviews
16 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here eight days during the low season. A great time of year if you can stand the humidity because you have the run of the place, with only twenty to thirty other guests present. While we are not particularly sociable, we found ourselves visiting with and enjoying the company of the other hotel guests in light of this... More

Was this review helpful? Yes 2
Monterrey, Nuevo León, Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW

Excellent! Good service, excellent rooms, food, people, installations, combined with outstanding service... Brother hotel at beach front is also excellent. Pirivate beach club with all inclusive is awesome

Review collected in partnership with this hotel

Was this review helpful? Yes
Los Angeles, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

We absolutely loved the hotel. It is a truly boutique, all inclusive, and unique experience. The hotel staff was extremely attentive and seemed to really enjoy their jobs. We got to know several of them on a first name basis and almost all of them knew our names, such a personal touch. The all inclusive did not hold back either.... More

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New jersey
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
204 helpful votes 204 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I won't bore everyone with restating that the "boutique resort" is very nice. The diamond of the resort is the staff. Upon arrival, Jorge greets you with a truly genuine smile and offer to help you with ANYTHING you need during your stay. He made restaurant reservations for us, drove us to the Beach Club, made contact with management for... More

Was this review helpful? Yes 4
casavelasmanagement, Owner at Casa Velas, responded to this review

As Vice President of Velas Resorts I do wish to first of all thank you for bringing your concerns and observations to my attention. As a progressive and communicative company I find it very troubling the lack of response to your petitions during your recent stay at my Casa Velas property. I have been in contact with the administration and... More

Longmont, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My 17 year old daughter and I just returned from a short stay at the Casa Velas. Upon arrival, we were treated to the 5 minute neck massage that every guest receives. What a treat! The staff is so warm and welcoming and went above and beyond for us. The rooms were simple but very large and comfortable. We spent... More

Was this review helpful? Yes 1
casavelasmanagement, Gerente at Casa Velas, responded to this review

I thank you very much for having chosen Casa Velas as your place of relaxation with your daughter. If your goal was to relax, be pampered, dine exquisitely and enjoy some quality family time together I believe that we were able to help you accomplish that. As a boutique resort we are very focused on the needs and wants of... More

Houston, TX
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

18 months since last visit to Casa Velas. The food is at a higher level now, very impressive. The golf was excellent with three great courses to chose from Vista's two courses and Marina. Great service at the hotel and beach club. Improvements in all areas of service. We had a great break.

Was this review helpful? Yes 1
casavelasmanagement, Gerente at Casa Velas, responded to this review

Thank you very much for your kind and insightful words. I am truly glad that you were able to find the opportunity to return to Casa Velas and point out the marked improvements from last year. My executive chef Luis Ruelas has made quite an impact as of late with his creative dishes and theme dinners. You and other guests... More

Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed for just a few days at the end of a two week business trip, Just what we needed to relax and unwind. Loved the whole place, ambience, gardens, pool Ocean Club, cuisine and most of all the amazing staff. This is definitely an adult resort there being nothing to interest children, but we found that... More

Was this review helpful? Yes 2
casavelasmanagement, General Manager at Casa Velas, responded to this review

Thank you very much Jim for taking the time to describe the relaxing pleasure of your mini stay with us at Casa Velas. It was such a nice idea on your part to take a few days after two weeks of business to find the place that best exemplifies luxurious relaxation at its finest. The personalized service that you found... More

Woodbridge, CT
Top Contributor
108 reviews 108 reviews
27 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My comments will echo Ian B's. My husband and I came here for our 32nd anniversary by using a timeshare exchange and upon arrival had to pay an exorbitant amount of AI money per person. I asked if the tips were included and the lady said "yes." Well...for everything requested there is a bill that you have to sign, even... More

Was this review helpful? Yes 15
casavelasmanagement, General Manager at Casa Velas, responded to this review

Thank you for taking the time to bring your observations and feelings to my attention. Your comments are well thought out and well balanced and please be assured that I will personally look into matters that were not up to your expectations. As you referred to a previous review in signing checks after each dining experience, I will just repeat... More

Urbana, Illinois, United States
2 reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I went here with my wife for a week away. The grounds were amazing and it was quiet and really easy to get to being only a few minutes from the airport. However, they advertised as an all inclusive location which I guess is technically true... Just come expecting to have to sign a check for every meal and if... More

Was this review helpful? Yes 25
casavelasmanagement, Manager at Casa Velas, responded to this review

Thank you Ian for bringing your concerns to my attention. I am pleased that you found our facilities to be "amazing", but the surprises that we aim to achieve for our valued guests are designed to be on the positive side. I do apologize if you felt that signing the dining cheques was an inconvenience for you. It is simply... More

Puerto Vallarta, Mexico
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had a wonderful time at this resort!!! The room was huge and amazing. We had our own pool and a patio with furniture. The bed was super comfortable and we had turn down service every night. The 24 hour room service was great and the staff was super nice and helpful. Oscar and Rangel where always friendly and went above... More

Was this review helpful? Yes
casavelasmanagement, Manager at Casa Velas, responded to this review

Karyn, thank you very much for having selected Casa Velas for your friend’s getaway. I am delighted that many of the aspects of your stay were to your great liking especially the suite, the service and our spa. Oscar and Rangel are to be commended for their fine contribution in helping to make your visit a success. I am also... More

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Hotel Summarization (Beta)

What travelers say

  • Beach Club(72)
  • Room service(15)
  • Golf course(14)
  • Sister resort(11)
  • Very nice(10)
  • Lobby bar(6)
  • Plunge pool(6)
  • Other guest(5)
  • Grand Class Suite(5)
  • Would highly recommend(4)

Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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Grand Class Plus Suite - 1 (40)
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Grand Class Suite (35)
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Master Suite with One King Bed (44)
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Master Suite with Two Full Beds (40)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Puerto Vallarta #2 On the Beach Hotel in Puerto Vallarta #2 Top resorts Hotel in Puerto Vallarta #3 Luxury Hotel in Puerto Vallarta #4 Romantic Hotel in Puerto Vallarta #5 Business Hotel in Puerto Vallarta #8 Family Hotel in Puerto Vallarta
Hotel Class
Official Description (provided by the hotel)
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
Number of rooms
81

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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