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Crown Paradise Club Puerto Vallarta

Av de las Garzas 1, Puerto Vallarta 48333, Mexico
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Crown Paradise Club Puerto Vallarta
Crown Paradise Club Puerto Vallarta
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1,201 Reviews from our TripAdvisor Community

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There are newer reviews for Crown Paradise Club Puerto Vallarta
See the most recent reviews
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived in the lobby and thought “Oh No”. At check in were lied to by the clerk at the desk. Once in our room I had to clean the hair from the floor in the bathroom as well as the bedroom. The buffet that night was terrible. We were booked into the hotel for two weeks. The next morning... More 

Helpful?
4 Thank Peggy C
Regina
1 review
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After reading a lot of reviews we were nervous to book our vacation at the Crown. We were pleasantly surprised at how wonderful everything was. We traveled with two kids age 6 and 8, grand parents, and another couple. The service was excellent everywhere, super friendly staff and all very accommodating - a few special mentions are Norma (at the... More 

Helpful?
17 Thank TroyH77
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this review

Dear Troy, Thank you for taking the time to share your lovely review. It is extremely important to us to receive your feedback as it helps us to improve the services and facilities that we provide. We are therefore pleased to read that we have met your expectations so that you enjoyed your stay and all activities we offer for... More 

Medicine Hat, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just stayed here a week ago. At first when we arrived at the hotel we were a little turned off by the lobby. I guess we were used to going to higher star rated resorts. But once we walked to our room we realised the grounds are beautiful just like any other resort. The rooms are plain but we... More 

Helpful?
11 Thank Terri B
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this review

Dear Terri, Thank you for sharing your kind review following your visit. We are delighted to read that you and your family enjoyed your stay with us. We know that the entertainment for children is very important and so we are pleased that you kids enjoyed every amenity for them finding it a great way to spend the day. We... More 

Edmonton, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were upgraded to a penthouse room at the Crown Paradise. We had just been on a trip with our 1 year old and we didn't sleep much, so this was perfect. The room we were given was actually an apartment. It had 2 bedrooms, a full kitchen including table, a huge living room and a massive balcony. The door... More 

Helpful?
5 Thank Mickinley L
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this review

Dear Mickinley, We thank you for sharing your review about your last visit to Crown Paradise Club Puerto Vallarta to travelers through this web page We are very glad to hear that you and your family enjoyed all our special facilities, amenities and activities to each family member. We are so honored you have chosen us to spend your family... More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went to the Crown Paradise Club Puerto Vallarta in January 2016 and really enjoyed the hotel. I was concerned at first because of all of the negative comments but we had a great experience. Our room was 464 which had a balcony with a partial ocean view and the door on the other side faced a pool. We travelled... More 

Helpful?
3 Thank StephanieAG79
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this review

Dear Stephanie, We appreciate a lot your review about the last stay at Crown Paradise Club. We are very pleased you enjoyed all our activities, services and attentions. We are very proud of all our Team Crown. We apologize if the attention during your check in and out was very slow. We are working with our Front Desk Manager and... More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We decided in this location because if the beautiful online presentation. Don't be fooled the way we were. Upon arriving the lobby, if you can call it that, was so small and unorganized it was overwhelming, we checked in after a 3 hour wait only to find that our room was a disaster. I walked in took off my shoes... More 

Helpful?
2 Thank Pam G
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this review

Dear Pam, Thank you very much for taking your time and write this comment. We are really sorry that the hotel did not met your expectations and you decided to change the hotel. We should definitely have resolved the issue with your room as soon as you brought it to our attention. Unfortunately, sometimes amenities in hotels do develop faults... More 

Travelers are raving about these Puerto Vallarta hotels

Edmonton, Canada
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Brought my 2 kids here (aged 10 and 12) love the layout of the resort.great for families. Not alot of walking 2 pools and a watermark all close enough together that it was OK to let the kids wander. Food was good and a decent variety. We got a family room which was set up awesome with the kids had... More 

Helpful?
5 Thank elronzio
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this review

Dear Elronzio, Thank you for taking the time and sharing your great comment. We are very pleased to hear you had a wonderful vacation time and ejoyed our facilities with your children. We will very honored to host you again on your next trip to Puerto Vallarta. Sincerely, General Manager More 

Saskatoon
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The good: The buffet was good quality with many authentic Mexican dishes at each meal and good alternative variety. The desserts were average. The French restaurant was excellent and the Japanese very good, the Japanese was not one where the food is cooked in front of you. The rooms were large and clean. Beach loungers were plentiful and the beach... More 

Helpful?
5 Thank Saska2n
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this review

Dear Saska, Thank you for your great comments and taking the time to share your wonderful review. We are delighted to hear you had a pleasant stay. We pride ourselves on our friendly and attentive staff, who endeavour to provide all our guests a comfortable and helpful service. We look forward to your return when I hope we will earn... More 

Portland, Oregon
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here late November for 5 days. I was a bit nervous due to some negative reviews but did not find the same issues others did.so you know where I'm coming from I've done one all inclusive before in the DR. This was my 1st in Mexico. I've also done many cruises and have travelled all around the world.... More 

Helpful?
11 Thank Cindy L
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this review

Dear Cindy, Thank you for sharing your experience about your last stay with us. Your kind comments that the room are amazing and that the kids pool was very good and the location was really great, are most appreciated. We are equally delighted that you felt the service was phenomenal. The team constantly strive to exceed our guest’s expectations and... More 

Steinbach, Canada
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room 364 was the closest to the ocean without facing the ocean. The front faced the adults only pool and the back faced a different pool. The weekend warriors were out on Friday and Saturday, but the rest of the week was decently quiet. My 3 year old loved the kids pool with the great slides. Great sand compared to... More 

Helpful?
11 Thank Trevor B
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this review

Dear Trevor, Thank you for your review about your last stay with us. We are happy to read that you enjoyed the recent visit to the city and at the Crown Paradise Club Puerto Vallarta. Thank you for sharing your review and looking forward to welcome you back in a near future, Sincerely, General Manager More 

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