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Crown Paradise Club Puerto Vallarta

3.5 of 5 Av de las Garzas 1, Puerto Vallarta 48333, Mexico
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Crown Paradise Club Puerto Vallarta
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Crown Paradise Club Puerto Vallarta
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848 reviews from our community

Traveler rating
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    146
    112
    90
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513
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7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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  • Spanish first
  • Any
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Littleton, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at this resort for a week. We were 2 adults, two kids- 13 and 3, and in another room two grandmas. This resort could be pretty great, but they fail on lots of little details. First, check in was quick and easy, but you need to make sure you get these important items, a towel card for each... More

Was this review helpful? Yes 2
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

littleh, We appreciate the time you took to share your experiences with Tripadvisor readers. When choosing to stay with us, our guests can enjoy a wide range of on-site amenities, and take advantage of our great location to explore Puerto Vallarta. Thank you for making us aware of your concerns with various features that fell short of your expectations. We... More

Calgary, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

If you are going on a vacation in May, P.V. Mexico is full of hot sunny skies. We stayed at the Crown Paradise for our 35th wedding anniversary. The two weeks we stayed we did not have a cloud in the sky. We liked this resort, but with one pool only we found it very crowded. It would have been... More

Was this review helpful? Yes
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

collee1, Thank you so much for taking the time to share your thoughts with us. I appreciate the feedback and apologize for any issues you encountered during your stay. We truly value the opinions of our customers and will certainly take your suggestions into consideration as we strive for continuous improvement. Thank you for staying with us, we’re glad you... More

Vancouver Island
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed for a week at the Crown Paradise Club and would recommend it to friends with families. It is the perfect size for families and not large at all. Easy to get to pool, beach and water park. The rooms are updated and nice but do not have a bathtub which we expected when they said full bathroom. Room... More

Was this review helpful? Yes
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Tico107, Thank you for taking the time to write a thorough review of your stay. We are pleasantly delighted to read that you enjoyed our amenities, and appreciate your comments regarding our areas of opportunity. We have passed these along to the appropriate departments so that we may be constantly improving our levels of service. We are glad to have... More

Saskatoon, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We traveled to the Crown Paradise Club November 10-17, 2014. From the reviews, our group of 20 wasn't expecting much, and were not there for luxury but instead to get away from the cold Canadian weather and relax in the heat with some drinks. We thought it would be overrun with kids. Surprisingly, we were impressed with the resort! You... More

Was this review helpful? Yes 1
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Hailie M, Thank you for taking the time to share your vacation experience with us. We are very pleased to read that you enjoyed your stay at the Crown Paradise Club. Hearing from guests is important to us as it tells us what we are doing well and what we need to do to improve. We appreciate your positive comments... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

For the price i expected a little more, good is not good quality even in the specialty restaurants. One night i asked for room service which never came. Kids pools and Day care were fun. One day my son had an accident in the shower ( he threw up) and the cleaning lady refused to come clean. Aparently she could... More

Was this review helpful? Yes
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Karla R, thank you for taking a moment to provide feedback on your stay. We hope that you will accept our apologies for the aspects of your stay that fell short of your expectations. We would like to assure you that your experience does not reflect the high standards that we strive for here at Crown Paradise Club. Your feedback... More

Edmonton, Canada
Contributor
12 reviews 12 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Got a great deal for the week ending Nov 16th. This resort is geared towards children so if you do not enjoy MANY young children around consider another location. We enjoyed this resort as it is small enough to have quick access to the ocean and not spend all your time waiting for elevators . I would have preferred a... More

Was this review helpful? Yes 1
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

rcm682, Thank you for writing a review about your stay on TripAdvisor. We are thrilled to know that you enjoyed our facilities, your room cleanliness, service and our great location. We strive to provide a pleasant stay for all of our guests and it means a lot to us when we have succeeded in providing that to you. We sincerely... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Ok to start off this was a nice place my kids loved the pirate ship pool and loved the bracelets to wear LOL But with a family of 4 we asked for the family room with a bunk bed and the king size beds...front desk did not speak Spanish . So we tried again with someone who we thought understood... More

Was this review helpful? Yes 1
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Rh111, Thank you for your valuable time to write a review. We are happy to see that your children enjoyed the Kids Paradise Aquapark and that our food selection at the buffet restaurant was to your liking. I’m sorry to see that your stay was not completely satisfactory and apologize if the reception staff were not attentive enough. Our Family... More

Coaldale, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hi all Got a great deal at last minute so I got a lot for my buck so to speak great service at restaurant's and bars. At front desk not so much. The check out policy as stated by others is really not consistent with other AI's. Our bus pick up was at 5:00 and at noon we had to... More

Was this review helpful? Yes 1
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Pete B, Thank you for being our guest and for taking the time to share your thoughts in regards to your stay. We truly regret that you weren’t aware of our check-out policy. We try our best to inform our guests of this prior to check-in. We hope you can accept our sincere apologies for any miscommunication and inconvenience you... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Where to start... The positives: Staff are friendly and accommodating. Our room safe was broken and was fixed immediately. Rooms are very clean and newly renovated. Grounds are clean and beautiful. HOWEVER- the food is hit and miss and some days absolutely awful. On the weekends the resort is literally overrun with Mexicans who are incredibly rude and loud. We... More

Was this review helpful? Yes 2
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Claire T, Thank you for the comments regarding your recent stay at our hotel. I was very sorry to hear of your disappointment with certain aspects of your visit. Please accept my apologies for the perception that you had that we cater only to our local guests. We strive to make the resort a pleasant experience for everyone and it... More

1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This is the second time we have stayed at this resort. Our son is 7 and he loves the water park with all the water slides. The rooms have changed since we were her the first time - they took out the bathtubs and all rooms only have showers. This is OK for us now but it should not be... More

Was this review helpful? Yes 7
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

MTVandenberg, Thank you for taking the opportunity to share your feedback as we truly appreciate your return visit to our resort. We’re happy to know that you enjoyed our updated facilities and had a wonderful time. I am however very sorry if we didn’t inform you about our check-out policy, but please know that we care about your feedback and... More

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Additional Information about Crown Paradise Club Puerto Vallarta

Address: Av de las Garzas 1, Puerto Vallarta 48333, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crown Paradise Club Puerto Vallarta 3.5*
Number of rooms: 254
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Also Known As:
Crown Paradise Club Puerto Vallarta Hotel Puerto Vallarta
Crown Paradise Hotel Puerto Vallarta
Playa De Oro

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