We spent two weeks at this resort and loved it! I have read all the negative reviews before we left and I got pretty worried, but we were very pleasantly surprised! Our room was comfortable and very clean. Everyone was super friendly and helpful, they all spoke English and went out of their way to help. Only one bartender ignored... More

We stayed as part of an Air Canada vacations package where we knew this was rated as a three and a half star property and selected this place for the family rooms and kids waterpark. I firstly believe Air Canada Vacations need to evaluate their rating system as their rep at the hotel was not at all surprised by our... More

We take a family vacation every March during spring break. We take our 3 kids ages 16, 10 and 7 and go somewhere different every year. This was by far the worst place we have ever stayed over the years. Terrible customer service. Almost nobody spoke English so they couldn't tell what you needed! The drinks were kid sized cups!... More

We just returned from the Crown Paradise on April 15th. We all felt it was good value for our money. We are well traveled and have stayed in worse places and stayed in better places. But we paid a lot extra for the larger, better resorts. I was just reading a review from about the same time we were there... More

The last two years I stayed at the hacienda hotel and loved the way were treated and never got sick.this year we thought we would try a five star hotel.we thought we would get more .instead we lost the one special thing we all want.that would be the personal touch and that we were not just another number.you know what... More

90% of the reviews for this resort are right on. This resort caters to families with young children at a bargain price. But as with most things, you get what you pay for. Our family including one 6 yr old stayed 3/31-4/6 and upon settling into our room came to the realization that their version of "all inclusive" doesn't include... More

We stayed here from March 18-25 with our 2 kids (3 and 5). We found the resort to be a good size and quality. We have definitely stayed at better places, however for the price we paid, the value was excellent. Our kids LOVED the waterpark (this is why we ultimately chose this hotel) and the kids drinks menu. The... More

Had a fantastic stay in adjoining rooms with family. Found rooms nice with tubs/shower a bit slippery and narrow. Ice and water are distilled :) Only got one big bottle of water in our rooms, so luckily we brought travel cups to store some water in and keep hydrated etc. Kids pool area and slides are neat but a little... More

We had our first stay at an A.I. in Puerto Vallarta in January. We had just settled into our seats for the shuttle trip from the airport when we were getting out again and checking in - lovely surprise after enjoying other resorts a fair distance away from an airport. Our room overlooked the kids' water park and the entrance... More