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Crown Paradise Club Puerto Vallarta

3.5 of 5 Av de las Garzas 1, Puerto Vallarta 48333, Mexico
#69 of 121 Hotels in Puerto Vallarta
816 Reviews 3.5 of 5 stars
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Crown Paradise Club Puerto Vallarta
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Crown Paradise Club Puerto Vallarta
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816 reviews from our community

Traveler rating
    204
    283
    136
    107
    86
See reviews for
497
93
7
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Cancun
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Love the pool area, and the kids area is magnificent, close to bus stops and convenient to go into PV downtown or to Bucerias. We were lucky to be upgraded to a suite so had a great sunset view on one side and the marina on the other. That being said, we were there for 2 weeks, and the food... More

Was this review helpful? Yes 3
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

nancybCancun, Thank you for your review. While we are glad that you enjoyed your suite, loved the kids and pool area and took advantage of our great location, we are genuinely sorry you had some disappointments while here at the Crown Paradise Puerto Vallarta, and found us to be lacking on food variety in comparison to our sister hotel in... More

San Jose, California, United States
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Time for family vacation, we hadn't taken vacations in three years. We were really looking to relax and have a great time as a family. I read the horrible reviews about this place (it shouldn't even be called a hotel), but I was told they had improved in every sense and they were much better now, so I said yes... More

Was this review helpful? Yes 4
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Dear Sebastian S, Thank you for your comments following your visit to Crown Paradise Club. We apologize that you did not find our customer care to be of a level you expected and that you were highly unsatisfied with the hotel and decided to leave. Unfortunately we haven’t been able to find any records on your allegations regarding the safety... More

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a great time at this resort. Our younger kids loved the water slides and swimming in the pools. Our teenagers enjoyed the beach and hanging out by the pool. It was hard to get loungers most days, but if we noticed that a saved lounger hadn't been used in a few hours we would move the towel to... More

Was this review helpful? Yes 4
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Hello Adrian F, Thank you for taking the time to review your recent visit to Crown Paradise Club. I am happy to hear that you had a great time and that your children enjoyed the facilities. We hope you and your family will return many times in the months and years to come when we will do our best to... More

Chicago
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 15, 2014

Lets start for a supposedly all inclusive, you get a free bottle of water, but next is with charge What?? So i can drink gallons and gallons of beer and soda but i can't get a bottle of water?? Stupid. This is so frustrating specially when you go with kids or babies, so I believe they take advantage of it... More

Was this review helpful? Yes 3
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Dear Eder55, Thank you for taking the time and effort to send us your feedback. I am very sorry to hear to read that we did not meet your expectations. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our on-property experience. It is a pleasure to learn that you were able to... More

Jacksonville, North Carolina, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 12, 2014

This is the first time that my family and I have stayed at Crown Paradise. It's been a month now and my children can't stop talking about it while we have dinner. that leads me to believe that they had a great time, and that they will treasure for ever. Now my wife and I personally spend our honey moon... More

Was this review helpful? Yes 2
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Hello Lorena M, I'm so glad you and your family had such a great time with us. Thank you for coming back, what an honor! I appreciate you sharing your experience on TripAdvisor, we are lucky to host you! Thank you for your kind words, and we hope to welcome you again in the near future. Warm regards, Katarina P More

1 review
4 of 5 stars Reviewed August 11, 2014

My family (kids 6 and 2) and my in-laws stayed at this property a couple of weeks ago and had a fantastic time. From checking with Mariana M (Best Concierge in Mexico!) through the delivery of our luggage by Angel (BEST Bellman in Mexico!). Between these two great individuals our stay was THE BEST!! My mother in-laws are vegetarian and... More

Was this review helpful? Yes
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Hello Bruce M, It is nice to read that when staying here at the Crown Paradise Club, you experienced the amazing service we offer. We truly appreciate you noticing that our staff works tirelessly every day to make each guest experience unique and special. Thank you for commenting that we made your vacation truly memorable. We are glad you had... More

Hazel Park, Michigan
Contributor
18 reviews 18 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 6, 2014

I took my young daughter here this year because there had been a hurricane in Cancun and the same hotel there was damaged. I could compare both. There were many things for us to do and I felt safe leaving my daughter at the kids club and she had a blast each day. I enjoyed the pools and the beach.... More

Was this review helpful? Yes
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Hi Stephanie R, Thank you for staying at the Crown Paradise Club Puerto Vallarta. I see that you’ve visited our property in Cancun as well, and tried to give us your comparison of the two. Both of the hotels have had numerous changes during the years but what they certainly have in common is that they are family-friendly oriented and... More

Mty
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 5, 2014 via mobile

Luckily, we were there just to spend the day. We bought a very expensive day pass for what we got. Food was terrible and made with low quality ingredients. Long line to get a single ice cream scoop! Two of my kids got sick. Besides that, there were not enough seats at the beach. It was allowed to 'reserve' a... More

Was this review helpful? Yes
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Dear MacPapita, Thank you for posting the feedback about your recent visit to the hotel. I apologize that after only spending a day you left with such negative impression. If given the opportunity, you may have seen that Crown Paradise has a lot to offer and is the reason our guests return year after year. We have an extensive food... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 2, 2014 via mobile

Everything was bad, the service was bad, the food was horrible, we were in two rooms and both of them had cockroaches. I even got a bug inside my enfrijoladas and no one cared enough to make it up to me. For dinner we made a reservation for the italian restaurant and the servers where rude and trying to rush... More

Was this review helpful? Yes 3
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Dear Carolinamcw, On behalf of Crown Paradise Club I would like to apologize that we did not meet your expectations. Our primary goal is to provide an unforgettable experience to all our guests and for them to want to return again and again. It appears that we did not succeed in your case. As any other property located in tropical... More

Windsor, Missouri
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 30, 2014

I read and read and read about this hotel prior to our vacation and ALMOST changed hotels based on the reviews. I'm glad I didn't! I was MORE than pleased with our recent visit, July 21-28. Here is what I had read and here is what I found. TA Review - Hotel was dirty. My Review -We NEVER found an... More

Was this review helpful? Yes 9
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review

Hello Candace F, Thank you for sharing your great experience following your week at Crown Paradise Club. We are pleased to learn that our rooms were comfortable for your family, that you found our food selection to your taste and areas always clean. We appreciate you sharing how much you enjoyed our activities as well as the attentive service you... More

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Additional Information about Crown Paradise Club Puerto Vallarta

Address: Av de las Garzas 1, Puerto Vallarta 48333, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crown Paradise Club Puerto Vallarta 3.5*
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Also Known As:
Crown Paradise Club Puerto Vallarta Hotel Puerto Vallarta
Crown Paradise Hotel Puerto Vallarta
Playa De Oro

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