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Velas Vallarta Suite Resort

4.0 of 5 Av Costera s/n, LH2 | Fracc Marina Vallarta, Puerto Vallarta 48354, Mexico
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$167 (USD)
#15 of 121 Hotels in Puerto Vallarta
2,232 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Velas Vallarta Suite Resort
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Velas Vallarta Suite Resort
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2,232 reviews from our community

Traveler rating
    1,632
    400
    103
    49
    48
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800
764
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (467)
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    (716)
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There are newer reviews for Velas Vallarta Suite Resort
See the most recent reviews
California
Top Contributor
81 reviews 81 reviews
26 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We visited Velas Vallarta in August with our two daughters - 12 and 9. Pros: 1) The property was beautiful and well maintained. 2) The pools were very clean and there were plenty of chairs even if you didn't go down first thing to snag them. 3) The girls loved the iguanas that lived throughout the property and the peacocks... More

Was this review helpful? Yes 5
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Thank you very much for your interesting insights on your recent successful stay at Velas Vallarta. I am very pleased that some of the measures that we have taken in the past are being felt and enjoyed in the present. The investment that we made on pool furniture has really paid dividends for the overall comfort of our guests even... More

San Diego, California
1 review
5 of 5 stars Reviewed 4 weeks ago

My family and I just returned from a week at Velas Vallarta Resort and what a special place! We look forward to returning every year...it's always nice to see so many familiar faces in the restaurants and around the pool. As usual, the grounds were immaculate and the staff was friendly and attentive. Thank you again to Jacinto for providing... More

Was this review helpful? Yes
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

You know Sr. Grande that it is always a pleasure for us to host your beautiful family each and every August as we have been doing for the past 10 years now I believe. You mention that many staff here are like extended family to you and in truth that feeling is reciprocated by us. Your little children are not... More

Dublin, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel is a great place with a very good staff. Hotel only about 5-10 minute taxi ride from airport. Check in is quick and easy and they go out of there way to accommodate you. They have 3 pools and no Jacuzzi, but main pool has a swim up bar. Restaurants are good especially Andrea. They have a super waiter... More

Was this review helpful? Yes 2
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Thank you Rob for taking the time to share some of your happiness on your recent visit with us. I am glad that you noted that the staff “goes out of their way to accommodate you”. We really try to be proactive toward the comfort and happiness of our valued guests and employees such as Juan know that great service... More

Carson, California
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our family traveled to Velas Vallarta August 5 - 13, 2014.. My husband and I are in are 50's and we have two very active teenage girls ages 17 and 19. It is always a challenge finding a vacation spot that has enough action for them, yet relaxing for us. My husband and I were in Puerta Vallarta 22 years... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

We as a team are certainly pleased to have created such a wonderful environment for you and your teenagers. We try to provide all that is necessary for a holiday right here including comfortable accommodations, ample food and beverage and activities with music for the whole family. In Mexican culture Mariachi music is widely enjoyed and it is a very... More

1 review
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed my time at the Velas Vallarta. The staff there are very attentive to your needs. They have some of the best customer service i have ever seen! I traveled solo and every one that worked there made me feel like i was a guest in their home. From the bell boys and the guest services, striking up... More

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

John, it was our pleasure to host you for your short respite in Velas Vallarta. Although it was for only three days, the friendships that you formed with our staff will be remembered right up to your next visit that is sure to be an even longer one. And I hope to have the opportunity to meet you in person... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

I was just at Velas Vallarta for 5 nights for a friends wedding. This was my first time visiting and I was not disappointed. From the minute we walked in we were accommodated by friendly staff. I never went without anything we needed. The food at buffets, snacks around the pool and room service were a little above average. I... More

Was this review helpful? Yes 2
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Justin, it gives me great pleasure to know that every aspect of your stay with us was to your great satisfaction. To have everything at your fingertips in the way of food and beverage without limits is very comfortable to know when on holiday. And I should point out that all day in our restaurants there is an a la... More

Corona, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2014

This hotel was all about you and your safety. The food was great and the kids loved everything about it. Would go again next time I travel to Puerto Vallarta. Loved all the activities though out the day for the adults and kids. Loved the peacocks roaming around. The food was really good being in Mexico and having a restaurant... More

Was this review helpful? Yes 1
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Thank you for selecting Velas Vallarta for your family vacation spot. As you mention, if one comes to have fun and relax this is the spot because our service is really geared to your comfort and enjoyment whether it be in our restaurants, suites or pool areas. And after all, as an all-inclusive you wish a worry free vacation with... More

Beaverton, Oregon
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 23, 2014

I am an owner here and this is my 6th time visiting. For the 1st time, there has been some server transition. A few of my favorites have moved on. However, the servers there now are mostly still awesome! Pool service has gone down a notch. The 1st afternoon I was at the pool, I had to go get my... More

Was this review helpful? Yes 2
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Thank you Katie for visiting us once again and of course for your continued loyalty. Your insights are very useful to me in order to gauge from the guest´s point of view how are we doing as a resort and if there should be any adjustments to our operation. We are contemplating some interesting changes for this season to our... More

Kansas City, MO
Contributor
18 reviews 18 reviews
9 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed August 17, 2014

After staying at the Grand Velas in the River Maya, I was expecting so much more. This is a property operated by the same company that owns Grand Velas, which overall the greatest place I have ever stayed! I chose this hotel due to the location, and because it is operated by the Grand Velas company. Even though I knew... More

Was this review helpful? Yes 4
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Thank you for your loyalty to The Velas Group of Hotels and for your interest in trying something different within the chain. I believe that you may have summed it up yourself in your review when you say that Grand Velas Riviera Maya is more to your expectations and standards and perhaps to your financial status. As our rates are... More

Milwaukee
2 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 17, 2014 via mobile

We stayed in August of 2014. This was our first visit. We had two adults and two children in our group. We arrived at 1pm and we were told we could not check in until 3 pm because rooms were not clean yet. I gave the front desk clerk a $20 USD tip and asked him if we could have... More

Was this review helpful? Yes 6
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

I respectfully thank you very much for taking the time to leave your written comments in the hotel with us before your departure on your recent stay with us. In making your observations known to me I was able to take the necessary steps to make the corrections and adjustments that you so kindly pointed out. And as per our... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(43)
  • Room service(34)
  • Aqua bar(19)
  • Time share(16)
  • Great food(16)
  • Pool area(16)
  • Mexican fiesta(12)
  • Grounds were beautiful(12)
  • Friendly and helpful(10)
  • Water aerobics(9)

Additional Information about Velas Vallarta Suite Resort

Address: Av Costera s/n, LH2 | Fracc Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Velas Vallarta Suite Resort 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
Velas Vallarta Hotel Puerto Vallarta
Velas Vallarta Suite Hotel
Velas Vallarta Suite Puerto
Velas Vallarta Resort
Velas Vallarta Puerto
Club Velas Vallarta

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