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Velas Vallarta Suite Resort

4.0 of 5 Av Costera s/n, LH2 | Fracc Marina Vallarta, Puerto Vallarta 48354, Mexico
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$167 (USD)
#14 of 121 Hotels in Puerto Vallarta
2,227 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Velas Vallarta Suite Resort
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Velas Vallarta Suite Resort
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2,227 reviews from our community

Traveler rating
    1,628
    400
    102
    49
    48
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (464)
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There are newer reviews for Velas Vallarta Suite Resort
See the most recent reviews
1 review
5 of 5 stars Reviewed 3 weeks ago

I really enjoyed my time at the Velas Vallarta. The staff there are very attentive to your needs. They have some of the best customer service i have ever seen! I traveled solo and every one that worked there made me feel like i was a guest in their home. From the bell boys and the guest services, striking up... More

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

John, it was our pleasure to host you for your short respite in Velas Vallarta. Although it was for only three days, the friendships that you formed with our staff will be remembered right up to your next visit that is sure to be an even longer one. And I hope to have the opportunity to meet you in person... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I was just at Velas Vallarta for 5 nights for a friends wedding. This was my first time visiting and I was not disappointed. From the minute we walked in we were accommodated by friendly staff. I never went without anything we needed. The food at buffets, snacks around the pool and room service were a little above average. I... More

Was this review helpful? Yes 1
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Justin, it gives me great pleasure to know that every aspect of your stay with us was to your great satisfaction. To have everything at your fingertips in the way of food and beverage without limits is very comfortable to know when on holiday. And I should point out that all day in our restaurants there is an a la... More

Corona, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel was all about you and your safety. The food was great and the kids loved everything about it. Would go again next time I travel to Puerto Vallarta. Loved all the activities though out the day for the adults and kids. Loved the peacocks roaming around. The food was really good being in Mexico and having a restaurant... More

Was this review helpful? Yes
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Thank you for selecting Velas Vallarta for your family vacation spot. As you mention, if one comes to have fun and relax this is the spot because our service is really geared to your comfort and enjoyment whether it be in our restaurants, suites or pool areas. And after all, as an all-inclusive you wish a worry free vacation with... More

Beaverton, Oregon
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I am an owner here and this is my 6th time visiting. For the 1st time, there has been some server transition. A few of my favorites have moved on. However, the servers there now are mostly still awesome! Pool service has gone down a notch. The 1st afternoon I was at the pool, I had to go get my... More

Was this review helpful? Yes 2
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Thank you Katie for visiting us once again and of course for your continued loyalty. Your insights are very useful to me in order to gauge from the guest´s point of view how are we doing as a resort and if there should be any adjustments to our operation. We are contemplating some interesting changes for this season to our... More

Kansas City, MO
Contributor
18 reviews 18 reviews
9 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After staying at the Grand Velas in the River Maya, I was expecting so much more. This is a property operated by the same company that owns Grand Velas, which overall the greatest place I have ever stayed! I chose this hotel due to the location, and because it is operated by the Grand Velas company. Even though I knew... More

Was this review helpful? Yes 4
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Thank you for your loyalty to The Velas Group of Hotels and for your interest in trying something different within the chain. I believe that you may have summed it up yourself in your review when you say that Grand Velas Riviera Maya is more to your expectations and standards and perhaps to your financial status. As our rates are... More

Milwaukee
2 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in August of 2014. This was our first visit. We had two adults and two children in our group. We arrived at 1pm and we were told we could not check in until 3 pm because rooms were not clean yet. I gave the front desk clerk a $20 USD tip and asked him if we could have... More

Was this review helpful? Yes 6
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

I respectfully thank you very much for taking the time to leave your written comments in the hotel with us before your departure on your recent stay with us. In making your observations known to me I was able to take the necessary steps to make the corrections and adjustments that you so kindly pointed out. And as per our... More

Canyon Lake, California, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We were at Velas the first week of August. The food was great. There were plenty of choices for our family of four. Two teenage boys loved being able to order room service whenever they wanted! The room was clean and the beds were very comfortable. The pools and activities were our favorite part. Marcelino, our waiter at the pool... More

Was this review helpful? Yes
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Thank you Julie for your splendid comments on your recent August vacation with us. I am glad that you found our services very conducive for families. I am sure that your teenage boys took advantage of the variety of room service dishes the whole 24 hours including pizzas. As you have found out there are activities for everyone at the... More

1 review
4 of 5 stars Reviewed 5 weeks ago

We just returned on August 15, 2014. We first stayed at Velas Vallarta on our honeymoon 8 years ago. We were again pleased with our stay this time around. We requested a room change given the location of our first room and the front desk staff was very accommodating in changing it. The grounds were immaculate. Various types of wildlife... More

Was this review helpful? Yes
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Thank you very much for remembering us after eight years and returning to the place where your matrimony started. I am glad that you were very pleased with your stay and that various aspects were to your great liking especially our culinary selection. As an all-inclusive resort we put much emphasis to the quality of our menus and the pleasant... More

Mexico, Mexique
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 13, 2014

We've been at the Velas before and liked it. It was February, so off season, and we now know why we kind of enjoyed it. It was mostly empty. We've been to the Gran Velas, Riviera Maya, AND Nayarit, and it was pure pleasure. But back to the Velas in July, this is another story. We liked this resort for... More

Was this review helpful? Yes 2
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Thank you for taking the time to bring your experiences to my attention. As a loyal guest of The Velas Group of Resorts it pains me to hear that one of our guests has not totally enjoyed their time at our resort. As you mention, the crowds are very definitely different between those you will find in February as opposed... More

Denver, Colorado
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 12, 2014

We are part of Club Velas and technically own at Casa Velas (but we have children and you have to be 16 to stay there), anyway we just trade our weeks for a 2-bedroom at Velas Vallarta. We haven't been down since 2011, so we weren't sure what to expect, and well, once again, Velas exceeded our expectations. From waiters... More

Was this review helpful? Yes 1
ManagerVVPV, General Manager at Velas Vallarta Suite Resort, responded to this review

Thank you ladies for your glowing comments on your home hotel Velas Vallarta. I am very glad that you have noticed some pleasant improvements since your last visit in 2011. And you may be surprised to know that Juan, Erik, Adrian and Rosa have an average of 9 years of dedication with us. Candelario who is relatively new with two... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(44)
  • Room service(36)
  • Aqua bar(19)
  • Pool area(17)
  • Time share(16)
  • Great food(16)
  • Mexican fiesta(12)
  • Grounds were beautiful(12)
  • Friendly and helpful(10)
  • Kid Club(10)

Additional Information about Velas Vallarta Suite Resort

Address: Av Costera s/n, LH2 | Fracc Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Velas Vallarta Suite Resort 4*
Reservation Options:
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Also Known As:
Velas Vallarta Hotel Puerto Vallarta
Velas Vallarta Suite Hotel
Velas Vallarta Suite Puerto
Velas Vallarta Resort
Velas Vallarta Puerto
Club Velas Vallarta

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