An older but very well maintained resort. My main reason for selecting this resort, even though I had never stayed there, was the close proximity to town. Didn't have to use a taxi or bus, could easily walk. The room, I had what they call a "presidential suite", was more than I really needed and very clean. I never got...
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Dear guest from California:
Thank you for sharing your high satisfaction for our resort after your recent visit to the Sheraton Buganvilias Resort & Convention Center.
We appreciate your recognition for our staff's guest relations, room comfort and for highlighting the strengths of our facilities to fully comply with our guest expectations. Our staff will be satisfied to know your...
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At Buganvilias they really know customer service. I was treated like a king the entire time and the staff was especially amazing for my special day. They made sure everything went perfect and truly cared that my wedding went perfectly between decorations, colors, food, location, music, everything. The planner I worked with was very understanding was able to make every...
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Dear Eugene:
It was a real pleasure to read your enthusiastic commentary and your feelings after your wedding in our beautiful paradise named Puerto Vallarta.
We are proud you gave us the opportunity to partake in the success of this special and unique moment of your lives, in which you shared among family and close friends the happinness of a...
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We stayed here in May for a convention.
We had problems each morning with hot water - I guess everyone else attending the convention was trying to shower at the same time. I did complain to the front desk one afternoon and they immediately sent someone up to the room, but by that time, we had hot water again.
The...
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Dear guest from Atlanta:
Thank you for sharing your opinion on your experience in our resort in Puerto Vallarta.
We appreciate your recognition for our staff services, room comfort and for highlighting the strengths of our facilities to fully comply with our guest expectations. Our staff will be satisfied to know your kind consideration for a job well done. We...
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Upon my arrival at The Sheraton, we were greeted with kind faces and then led into our club level room by an informative bell boy; however, this great beginning quickly turned horrible by night. When I went to wash my face in preparation for sleep, I was HORRIFIED to find a very evident BLOOD STAIN. Needless to say, I was...
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Dear guest from Vancouver:
We are glad you were still in the hotel at the time you reported your dissatisfaction for the stain on the towel in your room. We appreciate your giving us in person the opportunity to amend our flaw and for accepting the satisfaction of our services.
We should also recognize your responsiveness for the affective expressions...
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I've been to Puerto Vallarta half a dozen times in the last few years and decided to try out the Sheraton Buganvilias hotel on this trip with my mother.
The beds were quite comfortable, I was not scared of the duvet (which usually irks me to no end), and the waitstaff at the one restaurant open for breakfast were attentive...
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Dear guest from Boston:
Thank you for sharing this information with frequent and future visitors to the Sheraton Buganvilias Resort & Convention Center.
We deeply regret you felt mislead regarding the 100 usd credit vouchers to be used during your stay in the hotel restaurants, boutiques and Spa and for the poor information provided by our concierge staff. Please accept...
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We stayed a week in the Bugavillias Resort in Puerto Vallarta, five adults and two grandkids (both under 6). What a wonderful place for the whole family. The rooms are well appointed and service is excellent.
Old town and the main downtown squares are within walking distance for those that like to wander (1-2 miles). City bus service and taxis...
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Dear Pacific Travelers:
Thank you for sharing your favorable comments after you and your family's visit to our beautiful resort in Puerto Vallarta.
We celebrate your enjoyment of a fun and relaxing vacation in our property, we feel rewarded for your recognition for our facilities confort and well maintained conditions, and for the warm and quality services of our staff....
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Most of the things the sheraton buganvilias puerto vallarta web page offers you its a lie, first of all, my room was changed for another one that was supposed to be better! Instead I recieved a wannabe suite with no flat screen, old furniture and not a nice place!. The food wasnt great neither bad, but the employee service was...
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Dear Mr. Gutierrez:
Dear Mr. Gutierrez:
Thank you sharing your opinion about our services after your recent visit to the Sheraton Buganvilias Resort & Convention Center.
With great concern I learnt about your adverse sentiment for our staff service, your room accomodations and food selection, please accept our most sincere apologies.
It is our policy to comply with the desires...
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For the past 15 years we have made numerous trips to Puerto Vallarta, Mexico, which is the best place to truly experience Mexico. Great food, sights, malecon & adventure can be found in and around Puerto Vallarta. The only place to stay is the Sheraton Buganvilias which is adjacent to the downtown (within in walking distance, bus ride or short...
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We have been staying here for about ten years, many employees have been there
during this entire time, so we feel like we are coming home
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In a nutshell: The resort was beautiful, customer service was hit or miss, food was decent, drink selection could have been better, take advantage of things like Thursday Mexican Fiesta, Caribbean night on Friday, and Sunday brunch if you have all-inclusive. We enjoyed our stay, considering it is not as pricey as other resorts. This resort is a 10 minute...
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269 Reviews
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