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Sheraton Buganvilias Resort & Convention Center

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Boulevard Medina Ascencio 999 | Zona Hotelera las Glorias, Puerto Vallarta 48330, Mexico
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Sheraton Buganvilias Resort & Convention Center
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Sheraton Buganvilias Resort & Convention Center
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2,201 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Antioch, California
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 days ago NEW

Highly disappointed with this "resort". I booked a great package on Expedia, we realized why it was so cheap. The minute you check in, there are a dozen "vultures" ready to jump on you to invite you to a free breakfast and to give you discount coupons, claiming is not a time share pitch, sure! now they call it vacation... More 

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Daly City, California
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Just got back from a week in PV at the Sharaton Buganvillas Resort and we had a blast. First off, we were given a room with a balcony overlooking the pool and the beach which was nice as we did not expect it. All of the staff at the resort were extremely friendly, always courteous, and a majority of them... More 

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San Jose, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel was Great. My husband and I decided to get married in Puerto Vallarta, Mexico and after unsuccessfully going thru a wedding destination website we decided to do the work ourselves and contact The Sheraton Buganvilias directly. Geraldine Becerra, our wedding coordinator was awesome! She made the process of planning a wedding super easy. She was just an email... More 

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Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a wonderful time at the resort. It was a busy time In July, so there were many activities. The daily aqua aerobics session was well attended, and the kid's club offered different things. The new gym is very contemporary. The staff was generally attentive, happy and helpful, although we did find one concierge to be a bit confusing... More 

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Gig Harbor, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The first few days was great. People were very friendly and helpful. We stayed for 3 weeks.... A little too long. After the first few days, the service started to go downhill. We were told by one of the staff members the reason why no one was helping us anymore was because we had all inclusive. They wanted to accommodate... More 

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Huntington Beach, California
5 of 5 stars Reviewed 4 days ago NEW

My sister and I took a trip to Puerta Vallata this summer, 2015 and had a great time. If it weren't for the Activities Staff, Jesus, Cristian and Adrian, our trip would have been dull and uneventful. The staff at the pool always greeted you with a smile and had something fun planned for the morning, afternoon and evening. Whether... More 

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San Francisco
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is a great family hotel, if you have the kids along. Everyone here has kids, so you pretty much can't complain about each other's offspring when your kids are probably annoying someone else. Lorena, one of the timeshare folks was efficient with her pitch and once we declined the first time, did not approach us again - accept to... More 

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Dallas, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

This was the second time I stay there.Everything was fine the day we arrived, but next day my wife and I decided to change our plan only breakfast to all inclusive so we went to the front desk to change it. Unfortunately the person who took care of us the day before was off. A rude and prepotent women "attended"... More 

Was this review helpful? Yes 1
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Come prepared. Reading both the good and bad reviews of this resort on tripadvisor helped us seamlessly traverse the traps that could very well have ruined our vacation. We declined Expedia's offer to arrange a taxi from the airport to the hotel for $17 per head (4 of us) and instead took an airport taxi for 250 pesos or $16... More 

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Rodolfo G, Guest Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review

We are very happy to see you have taken the time to share your comments with us . I am also going to agree with you regarding espectacular Banderas bay View, our location is privilege . All of your comments are very important for us and, I will definitely look into club vacacional staff. We would appreciate see you again... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

Outstanding customer service, room amenities, and overall location. This is my second stay at the Sheraton and it failed to disappoint me once again. Upon check in I was met by the club manager who greeted me and my party. She offered any check in assistance, amenities about the hotel, and recommendations for things to do. I was provided an... More 

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