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Sheraton Buganvilias Resort & Convention Center

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Boulevard Medina Ascencio 999 | Zona Hotelera las Glorias, Puerto Vallarta 48330, Mexico
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Sheraton Buganvilias Resort & Convention Center
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Sheraton Buganvilias Resort & Convention Center
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2,079 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Utah
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

This was a nice resort with two great pools, right on the beach with lounge chairs available right on the sand! We didn't do all-inclusive, so the restaurants were a little pricey for us. The concierge, Hector, was very friendly and helpful. We loved the location, close enough to walk into town, but also central enough to keep costs down... More 

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Mexico City, Mexico
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First of all, the service of this hotel is excellent. And you receive even a much cozier service if you're an SPG member. I did my check-in in 2 minutes. Rooms are really large and comfortable. The bed and pillows are amazing. I recommend to get a room with sea view. The A/C in the room is noisy, but you... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Would have given 3.5 if it let me Pros: clean, mostly great service at restaurants and pools. Close to the male con / boardwalk, staff is genuine and mostly hospitable, some servers are among the most professional and technically skilled around , not a rowdy resort, good for families and couples. Joaquin the chef from the night buffet was fantastic... More 

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Seattle, WA
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Came here for a romantic getaway and was not disappointed. There were scheduled activities all through the day from spanish classes to water volleyball. We are 38+ and enjoyed going to the pool until 1pm when the crowd and music changed to accommodate a much younger clientele. No worries, we just moved to the beach just a few steps away.... More 

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Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review

First of all we want to thank the time you took for doing this great review; we are really glad to hear that you had a great time during your stay in Sheraton Buganvilias. We really love to read that you loved the new rooms. By the other hand, we are really sorry about our sales people, we are working... More 

Mexico City, Distrito Federal, Mexico
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

If you are thinking on travelling to Pto Vallarta, this hotel is a good option. For those who like a big warmed pool, all inclusive offers, cozy rooms this is the one. Its location makes it attractive to visit downtown by foot as well as the stores nearby. It would be excellent if the air conditioner would be a little... More 

Was this review helpful? Yes
Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review

We want to thank this great review and your recommendation. We are glad to hear that you were having a great time during your stay in Sheraton Buganvilias. Regarding your comment, we are really sorry to hear about the little detail in the pool. We want to thank your observation and we are going to work in this subject. We... More 

Oakland, California
1 review
4 of 5 stars Reviewed 5 days ago NEW

First time at this hotel. Great experience, especially the customer service from all staff at every level. Jairo had such positive responses to all our inquiry....both about hotel services and surrounding areas... I would recommend this hotel

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Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review

Thank you for writing us this great review, we are always looking for the wellness of our guests. The next time you come back we invite you to try our traditional Sunday Brunch, you will love the unlimited Mimosas and all the variety of food. We will be waiting for you the next year. More 

Seattle Wa
Top Contributor
58 reviews 58 reviews
27 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Very disappointed in this Starwood "resort" Old is the fist impression dated and not up to Sheraton standards .. Rooms have old single pane windows, no place to sit and relax in your room .. NOT a place I would ever recommend for a luxury vacation. It is clean and people are nice but as a Starwood traveler and SPG... More 

Was this review helpful? Yes 3
Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review

First of all we want to thank your comments; we are always looking for the opinion of our guests, so we can continue improving. As you could notice, we were renewing our rooms and club lounge; we hope you can give us another opportunity to show you that we are improving our hotel. More 

Colorado
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Overall, a very nice hotel. Here are the pros and cons: Pros: Clean, nice gym, 2 nice pools, food is specialty restaurants is very good, not difficult to obtain reservations at specialty restaurants, walking distance to the downtown area/boardwalk, friendly staff. Cons: Buffet food is OK (but not great). Breakfast is very crowded. Menu service in the main restaurant is... More 

Was this review helpful? Yes
Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review

We want to thank your comments, we are always glad to hear that our guests have memorable times in Sheraton Buganvilias. Regarding your comment, we want to apologize because the slow service, we are going to take actions in order to keep improving our services. We hope we can keep your preference the next time you come back to Puerto... More 

Regina, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed at the Sheraton for one week After completion of checking in we were Approached by a lady claiming to work with The sheraton which she did, but it was a time Share so beaware of this unless you are interested Food was a little cool not hot but ok The grounds are wonderful The beach is not you can't... More 

Was this review helpful? Yes 1
Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review

We want to thank your review; we are always looking for the opinion of our guests in order to keep improving day by day. We are really sorry about the push from the sales people, we are working on it. Regarding your comments, we are really sorry about the food temperature; we are taking actions on it. We hope you... More 

Langley, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel is top rate all the way. Awesome staff everywhere you were. Danielle was our server most evenings spoiled us on the last night there with Spanish coffee made tableside what a wonderful surprise. Lola in guest services friendly and lots of help with all our questions. House keeping was wonderful, a nice surprise at the end of the... More 

Was this review helpful? Yes
Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review

First of all we want to thank the time you took for doing this review. We assure you that Danielle will receive your words about her outstanding work. We invite you the next time you come back to our Mexican Fiesta, where you will be delighted with real Mexican Food and Mariachi!!! We hope to see you soon enjoying and... More 

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