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Sheraton Buganvilias Resort & Convention Center

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Boulevard Medina Ascencio 999 | Zona Hotelera las Glorias, Puerto Vallarta 48330, Mexico
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1 room 1 guest
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Sheraton Buganvilias Resort & Convention Center
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2,238 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (517)
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San Jose, CA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We upgraded to the club level upon arrival and our experience with the staff the hotel and the accomodations were all excellent. |They have an excellent fitness facility. The only negative was the constant badgering to go to a time share presentation which we did not do. The hotel is maintained to perfection and the staff were a joy to... More 

Was this review helpful? Yes 2
Eduardo M, Social Media at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Guest : We appreciate your recognition for our comfortable accomodations and for our great staff,specially for the special mention to Ernesto ,Arnulfo,Ivan,Hermey and Christian . They wil be satisfied to know your kind consideration for a job well done . Please accept our apologies for your dissatisfaction whit our time share staff. Receive our appreciation for sharing your feelings... More 

Guadalajara, Mexico
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel with everthng you need to enjoy your vacation. The beach has stones in some parts but is very clean. The pool area is full of activities or just relax and enjoy the day, service is the best.

Was this review helpful? Yes
Eduardo M, social media at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Guest : It is great to know that your experience in our resort was excellent . Our staff will be satisfied to know your kind consideration for a job well done . It is our ambition to be the best hotel in town and fully comply whit our guest expectations . Please receive our appreciation for sharing you comments... More 

Ventura, California
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I stay here in May, but I haven't forgotten the wonderful service I received from all the staff at the hotel. Everyone was so friendly and helpful. I especially want to acknowledge the activities personnel; the pool staff and daily activities coordinator. Jesus organized the daily activities at the pool, ie-vollyball games, bingo, salsa lessons, ping pong. All so fun.... More 

Was this review helpful? Yes
Eduardo M, social media at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear guest : Thank you for taking your time to share your comments . We are very happy to read that your experience in our resort was excellent ,we appreciate the recognition for our service and for the special mention to our activities team .Our staff will be satisfied to know your kind consideration for a job well done .... More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice hotel, quick check in. Easy to find...but once you get checked in..you will get handed off to a time sales person..aka what would you like to do person. So after a long trip and the gauntlet at the airport..be ready for one more round of..salesman. Finally done with that, they let you into your room...very nice bell man.... More 

Was this review helpful? Yes 2
Eduardo M, social media at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Teresa: Thank you for taking your time to share your experience in our resort . Whit great concern I learn about your experience during your stay ,we deeply regret your disconcert. In regards to our sales staff ,we will review our current costumer service approach procedures and sales techniques to convene whit our guest expectations. Your feedback is highly... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights in November 2014 and had a very nice time. The property is very clean and inviting. The rooms are spacious and the beds are comfortable. The food at the restaurant is very good and the wait staff friendly and helpful.

Was this review helpful? Yes
Eduardo M, social media at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Trevor: We are very happy to know that your experience whit us was excellent . We appreciate the recognition for our food services , room comfort and for highlighting the strenghts of our facilities to fully comply our guest expectations. Please recieve our appreciation for sharing your feelings whit us and we look forward to your next visit to... More 

Costa Mesa, California
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I surprised my fiancee with a week long trip to Puerto Vallarta, Mexico. But I would not have been successful in making a it so memorable without the help of Angelica Cueto, the Manager on Duty for the hotel. As soon as I made my reservation, I received an email from Angelica offering her help to make our visit more... More 

Was this review helpful? Yes
Eduardo M, social media at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Guest : Whit great enthusiasm we have read about your gratifying experience in our resort . Its is our intention to comply and exceed our guest expectations. we are pleased you found our staff focused on details ,proactive and dedicated to your need. we will share your comments whit Angelica cueto our sheraton club manager , she will be... More 

San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My sister and I (we are 25 and 21 years old) planned a week trip to PV to unwind and relax after a stressful year. Being two young females traveling alone our goal was to find a hotel with everything included so that we wouldn't find ourselves wandering around after dark trying to find a restaurant, etc. All in all... More 

Was this review helpful? Yes 1
Eduardo M, social media at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Hilary : Thank you for taking your time to share your comments about your stay in our resort . We appreciate the recognition for the service of all our staff. our staff will be pleased to know your good consideration for a job well done . we appreciate your comments about our food and you can rest assured we... More 

California
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We just spent at week at this place, there were 11 of us. Overall it was a nice experience. As soon as we checked in a person approach us and wanted to walk us through the grounds, I'm sure it was a "sales pitch" We told them we didn't have time for it and they left us alone. The food... More 

Was this review helpful? Yes
Eduardo M, social media at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear guest. Thank you for taking your time to share your comments. We appreciate the recognition of our food services and room comfort .it is our company policy offering warm and courteous customer service, comfortable accommodations and delicious food quality. Please accept our sincere apologies for the misunderstanding of the bracelets and for any inconvenience that this situation has caused... More 

San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband and I were looking for the perfect location for our wedding and the Sheraton Buganvilias was able to make all of our dreams come true. Even though I had a vision for our special day, their team of wedding planners offered additional recommendations that made the evening unforgettable. My concern for being so far away during the planning... More 

Was this review helpful? Yes 1
buganviliasrp, Guest Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Lorena: With great enthusiasm we have read about your gratifying experience for the success of your wedding in our resort in beautiful Vallarta, It is our intention to comply and exceed our guest expectations, a wedding is a very important event in life, thus we are pleased you found our staff focused on details, proactive and dedicated to your... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I've been coming to Sheraton Buganvilias for 7 years in a row. Always the same week in January and I've returned each year to this hotel for many reasons. Great service, location, and continued improvements over the years. As a Starwood Platinum member, I also get to enjoy the Club Lounge and their excellent staff of Butlers. They now remember... More 

Was this review helpful? Yes 1
buganviliasrp, Guest Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Steve: We appreciate your recognition for our butler service in our Sheraton Club, and for your kind commendation for Angelica, our Sheraton Club Manager,.Our staff will be satisfied to know your warm feelings for their job performance. Your comments are invaluable in helping us identify opportunities for improvement while assisting us in creating the ideal customer service experience for... More 

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