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Barcelo Puerto Vallarta

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Zona Hotelera Sur Km. 11.5, Puerto Vallarta 48294, Mexico
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Barcelo Puerto Vallarta
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Barcelo Puerto Vallarta
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3,018 reviews from our community

Traveler rating
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950
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Barcelo Puerto Vallarta
See the most recent reviews
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

When we went to Puerto Vallarta for Spring Break 2k15 the pool bar was where it was at. Our favorite bartenders were Antonio Rodriguez and Martin Placencia. They built relationships with all of us and we're excellent! They knew our orders and took our empties! Loved these guys!

Was this review helpful? Yes
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Guest, It is our commitment to provide excellent services and offer memorable experiences to our valued guests, I am glad we have achieved our goal with you. I am delighted to know about the great time you had in our lovely hotel. I can assure you that taking care of our guests is what we do best. Like Antonio... More 

Delta, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family along with 2 other families travelled to the Barcelo from Mach 23- April 1. As it turned out our group of 10 turned into 40 from our neighbourhood that had chosen to vacation at this resort!! It was our first time in PV and we will be back! Admittedly we were a bit apprehensive after reading some of... More 

Was this review helpful? Yes 2
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Guest, I am delighted to know about the great time you recently had at our lovely hotel with your entire group. I can assure you that taking care of our guests is what we do best, and thanks to your feedback we can confirm that the work we have done since the beginning of the year is paying off,... More 

Utica, New York
Contributor
19 reviews 19 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is our 5th all inclusive in 5 different resorts, 4 different countries. The Barceló PV had the best food (we especially loved Don Quixote Spanish restaurant)of all the resorts we have been fortunate to stay in. The pools were immaculate, and the rooms were large and spotless. We loved the fact that it wasn't all filled with fellow Americans... More 

Was this review helpful? Yes
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Guest, I am delighted to know about the great time you recently had at our lovely hotel. I can assure you that taking care of our guests is what we do best. The combination of beautiful grounds and excellent service can go a long way in providing the perfect experience that our guests so truly deserve. And I am... More 

Prince Albert, Canada
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

stayed here from March 30 th for a week!! This was our first time in Puerta Vallarta, wont be our last!! Everything at this resort was great! People are so friendly and helpful, It makes me wonder how people can complain! And If you complain about a pillow, a remote or a towel missing, then you are obviously spending to... More 

Was this review helpful? Yes 2
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Guest, It is our commitment to provide excellent services and offer memorable experiences to our valued guests, I am glad we have achieved our goal with you. I am delighted to know about the great time you had in our lovely hotel. I can assure you that taking care of our guests is what we do best. Our wonderful... More 

Prince Albert, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I hotel was excellent, large rooms, beautiful view. The showers are excellent. Took a boat out to swim in the ocean was very nice. Lots of fish to take pictures of. Pool was the best ever, warm, lots of room and of course the Iguana's very entertaining. Taxi service within minutes. Food was the best, as well, at the Buffet... More 

Was this review helpful? Yes 2
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Mary, We thank you very much for choosing Barceló Puerto Vallarta as your home far away from home. I would like to thank you also for your kind sincerity about your experience with us, The combination of beautiful grounds and excellent service can go a long way in providing the perfect experience that our guests so truly deserve. Thank... More 

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Extremely disappointed with our visit to Barceló. The hotel needs a facelift, beds and pillows were very poor quality. The food was just as terrible as the service; the meat was rubbery and tough, difficult to chew. Not many activities for children and very little beach space. Wi-Fi was practically non existent

Was this review helpful? Yes 2
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Guest, First than all, I would like to say that I appreciate the time you took to share with us your experience. I want to you let you know that it is very disappointing to us to read we didn't meet our goal with you about fulfill your expectations. On other hand, we are surprised to know your comments... More 

1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

This resort was a big disappointment. The food was horrible. Just horrible. Our room was on the third floor above a bar on 1st floor. At night they played music past any normal bed time so loud it interfered with my family's sleep. The evening shows were not family friendly. They were quite violent and sexually explicit. They did one... More 

Was this review helpful? Yes 5
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Guest, First than all, I would like to say that I appreciate the time you took to share with us your experience. I want to you let you know that it is very disappointing to us to read we didn't meet our goal with you about fulfill your expectations as a five star resort. On other hand, we are... More 

Ontario, California
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was in Barcelo, Puerto Vallarta. I had been at Barcelo in Manzanillo and had a different experience. This time...was a mistake. They charged my card for converting pesos to dollars?? They never mention such charge and on the spot they will give me a total and 10 min later they will give me a much higher number. THEY will... More 

Was this review helpful? Yes 4
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Guest, We appreciate you taking the time to share with us your experience. I want to you let you know that I feel truly sorry, that we could not fulfill your expectations during your stay. We regret your feelings in regards to the attention you received from our staff; I assure you this situation is not common in our... More 

Tsawwassen, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We went as a group of 9 families from our neighbourhood, so we probably would have had fun anywhere, but we loved this resort. 20 minutes from PV, isolated in a little bay, this resort is perfect if you don't want your teenagers wandering away! The service was amazing. Israel at the Steak & Seafood, Antonio (Tony!) at the pool... More 

Was this review helpful? Yes 1
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Brent, I am delighted to know about the great time you recently had at our lovely hotel with your entire group. I can assure you that taking care of our guests is what we do best. Our wonderful staff is always willing to go the extra mile to pamper our guests and make them feel special and I am... More 

Sherwood Park, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

My fiancé and I stayed here at the Barcelo for a week (March 28-April 3). We were a little hesitant about coming here after reading the reviews posted about a month ago, but after our time here I honestly can't say we experienced anything we read. We had a wonderful time and thought the resort was fantastic. All of the... More 

Was this review helpful? Yes
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Guest, First than all I would like to let you know that receiving reviews like yours, make us feel so satisfied with ourselves about meeting our goals, and thanks to your feedback we can confirm that the work we have done since the beginning of the year is paying off, as all our staff is in an arduous training... More 

Hotel Review Summarization

What travelers say

  • Snack bar(20)
  • Los Arcos(14)
  • Very good(12)
  • Great time(8)
  • Specialty restaurant(5)
  • Pool area(4)
  • Ocean views(4)
  • Very nice(4)
  • Would highly recommend(3)
  • Friendly and helpful(3)
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