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Barcelo Puerto Vallarta

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GreenLeadersGold level
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Zona Hotelera Sur Km. 11.5, Puerto Vallarta 48294, Mexico
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1 room 1 guest
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Barcelo Puerto Vallarta
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3,191 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
1 review
1 of 5 stars Reviewed yesterday NEW

I would have chose 1/2 star if possible. We got a premium upgrade at $60.00 per day. They could not upgrade the room but gave us a family suite which is nice.....except the refrigerators do not get cold, they go from hot to warm. The air conditioning has cooled the room .5 degrees in 4 hrs..we went to have dinner... More 

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Bellerose, New York, USA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for 5 nights and below is our review.. Pros - Nice hotel with Great views, Extra large rooms with balcony, All inclusive resort (Food & Drinks), They welcomed us with a Bottle of Champagne and chocolate covered strawberries which I thought was very thoughtful. Some staff are really nice and some are so-so. They... More 

Was this review helpful? Yes 5
Houston
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Wow, we are having an amazing time in Puerto Vallarta! This is our first visit to PV and staying at a Barcelo Resort. The property is beautiful, the staff is so friendly and they go out of there way to help you. We upgraded our room to the Dexlue Club Premiun Level! we are very happy with our choice. We... More 

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Pleasanton, California
1 review
5 of 5 stars Reviewed 1 week ago NEW

We stayed here with 30 of our friends and had an amazing time. The upgrade to the Premium was well worth it. It included a 2 bedroom suite, high end liquor and access to the high end restaurants. The food in the restaurants was good, the buffet was ok. The service was great everywhere we went. Adelina did a fantastic... More 

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El Paso, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is great but the service in the restaurants can get bad, couple of waiters give you attitude unless you have the money ready in your hand for tips they'll give you attention, another bad thing a great hotel like this should take care of the image by not letting Mexican drug dealers. Bad guys with bodyguards following him... More 

Was this review helpful? Yes 3
Glendora, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

My family have been going to this resort for 20 years, even before it was owned by Barcelo. You cannot ask for a more beautiful location or hotel set up. However the past two times I have visited it has been a miserable experience with our reservations. The first time, they had us booked in regular rooms and we had... More 

Was this review helpful? Yes 5
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a nice trip to Barcelo in July, but it had its pros and cons. Pros: -Near the site where they filmed Predator -Some of the staff were amazing. Antonio Rodriguez at the Cantina Bar took great care of us and really made our stay a lot of fun. -Safe area to explore -Nice rooms -Lots of pools Cons:... More 

Was this review helpful? Yes 6
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Guest, First than all, I would like to say that I appreciate the time you took to share with us your experience in Barceló Puerto Vallarta, because thank you to that we can still improve in those areas that are still important to assure our guest satisfaction. You must know that this year we have improved considerably in all... More 

Surrey BC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Barcelo from Aug 7 to 14 for our 25th Anniversary. We've been to Puerto Vallarta many times but this is the first time we've stayed south of town. Because it was a bit of a drive we didn't go into town but instead just relaxed for the entire week. It's the rainy season in Vallarta, so... More 

Was this review helpful? Yes 4
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Guest, We thank you very much for choosing and trust Barceló Puerto Vallarta as your home far away from home to celebrate such romantic date, I would like to thank you also for your kind sincerity about your experience with us, this motivate us to continue improving to leave a positive mark on each and every one of our... More 

Gilbert, Arizona
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This place is an amazing all inclusive off the beaten path resort in Puerto Vallarta, Our room was big with a separate living quarter, bedroom nice and big and huge balcony overlooking the pool area. You never have to leave the resort, as we never did, the restaurants are 5 star with 4 - course meals. All had fabulous dinners... More 

Was this review helpful? Yes 1
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Jackie, Thank you!!! It is our commitment to provide excellent services and offer memorable experiences to our valued guests, I am glad we have achieved our goal with you. I am delighted to know about the great time you had in our lovely hotel. You felt that taking care of our guests is what we do best. All our... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Beach? Trash from local river washed in and turned the water into nasty, gooey, blurry mixture. The front desk is very obnoxious and notable to deal with. Game room? Good luck if you find the ping pong ball or table soccer ball in there. All the locals who stayed there checked them out and keep them in the pocket for... More 

Was this review helpful? Yes 4
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review

Dear Thai D, First than all let me tell you that I appreciate the time you took to share with us your thoughts about your experience in Barceló Puerto Vallarta. But now, it is my responsibility to clarify any doubts or erroneous comments arising from the hotel, and in relation to what you share, I would like to clear some... More 

Hotel Review Summarization

What travelers say

  • Snack bar(20)
  • Los Arcos(14)
  • Very good(12)
  • Great time(8)
  • Specialty restaurant(5)
  • Pool area(4)
  • Ocean views(4)
  • Very nice(4)
  • Would highly recommend(3)
  • Friendly and helpful(3)
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2,659 photos of this hotel

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Room/suite (296)
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Dining (127)
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Amenities (43)
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Beach (3)
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Children's Pool (1)
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Family Suite Ocean View (69)
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Grand Master Suite Ocean Front View Club Premium (59)
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Junior Suite Deluxe (41)
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Pool (30)
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Restaurants and Bars (39)
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The Hotel (37)

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Room/suite (15)
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Dining (5)
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Pool/beach area (7)
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Family/play areas (2)
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Other (18)
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