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Westin Resort & Spa Puerto Vallarta

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Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
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Westin Resort & Spa Puerto Vallarta
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1,439 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Resort & Spa Puerto Vallarta
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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 28, 2011

Spent 2 nights here, and the views from the room was totally amazing. You even saw the cruise trips at night. The beds were comfortable, but please don't eat any of the snacks in the fridge. They were quite expensive. The location was good, close to the marina, and a lot of nice restaurants. I must recommend Victor's where we... More 

Helpful?
1 Thank shaq1958
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear guest, We are very happy to learn that you had a very nice experience at The Westin Resort & Spa, Puerto; the view for our rooms are spectacular and as you have mentioned you can see the cruise ships coming in very early in the morning and when they leave the view is spectacular due to the lighting complemented... More 

Bay Area, CA
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 27, 2011

It was absolutely the people that made this resort stand out. I am an SPG Platinum guest, and was treated (I mean really treated) to one of their two story suites on the 14th floor, with a beautiful bedroom, 2 full bathrooms, 2 balconies, one with jacuzzi tub, and access to the Club Lounge on 12. From the moment we... More 

Helpful?
2 Thank babstravels
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear guest, Thank you for sharing your experience at The Westin Resort & Spa, Puerto Vallarta, we are very proud of our people, they are capable, friendly and offer personalized service. Our goal is to provide memorable experience to our guest and make you feel at home. We are sorry you had this incident on the beach that is not... More 

Houston, Tx
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 19, 2011

Had a very enjoyable short 2 day stay. Nice restaurants and beach bar. The beach and pool area are beautiful and well taken care of. The double room was spacious and well appointed.On the 2nd day we failed to remove the "do not disturb" tag so our room was not serviced. We called the front desk, went for a drink... More 

Helpful?
3 Thank JC72Houston
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear guest, Thank you very much for sharing your experience, our staff is commited to create a memorable stay to ur clients. We appreciate your loyalty Our best Regards Pedro Groschopp Cristina Castillo General Manager Director of Sales More 

Portland, Oregon
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 14, 2011

Extremely conscious and responsive staff. Everyone from the management to the service staff were exceptional. They should go assist the St. Regis with details! Grounds well tended to. Buffet and club lounge better than most Starwoods. My only complaint, was the temperature of their fitness center. While I think they tried to lower it and could not, it was much... More 

Helpful?
1 Thank boot1234
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear guest, We are very pleased to learn about your experience in our hotel, The Westin Resort & Spa, Puerto Vallarta. We appreciate your feeback about out fitness center temperature, we have made the arrangements to avoid this type of experience to our guests during utilizing our fitness facilities. Thank you very much for you business and we hope to... More 

San Miguel de Allende, Mexico
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed November 10, 2011

My girlfriend and I returned to the Westin at the beginning of November after having stayed there for a week back in May. We were again impressed with the beautiful, palm-filled grounds, the lovely pool areas (especially on the timeshare side of the property) and with Yuser, who's attentive beachside food and drink service was great. This time, however, we... More 

Helpful?
1 Thank wheresthebeef_9
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review

Dea guest First of all thank you very much for choosing The Westin Resort & Spa, Puerto Vallarta for the second time, your feedback is very important to us to improve our services. I would like to share with you that we have done some changes to improve our guests experience in our hotel; we just finished room renovations and... More 

San Diego, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 8, 2011

Pedro was the first person to greet us and he was very friendly helpful with our bags. Fridel Von Son is the guest service manager, she also greeted us and made sure that everything was perfect during our stay, she gets 5 big stars from us. Starwood staff and hospitality once again outperforms my Marriott platinum experiences. Enberto at the... More 

Helpful?
1 Thank SoCal74
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear guest, Thank you very much for sharing your experience during your recent visit to The Westin Resort & Spa, Puerto Vallarta, We are vey lucky to have Pedro and Fridel as part of our team, our associates are vey commited to create memorable experience to our guests. Intuitive and Personalized service make you feel renovated. We hope to have... More 

North Pole, Alaska (God's backyard)
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 1, 2011

We just returne from a 10 night stay here and would return. Our room on the 6th floor closest to the ocean was fine. No problems with anything. Beautiful views of the whole area. Pedro is the greatest! His happy spirit was much appreciated! He remembered our plans and would ask how things were going. Great source of information ...... More 

Helpful?
2 Thank amyalaska
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear guest, Thank you very much for sharing your experience at The Westin Resort & Spa, Puerto Vallarta. We are so proud of our staff and associates like Pedro and Gabriel that make the difference with our guests. Intuition, Personalized service and make your feel renovated are our objectives Your feedback is very importat to us in order to improve... More 

Minneapolis, Minnesota
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 31, 2011

I stayed at the Westin on my own, as I prepared to head up the coast to Sayulita. My purposes were to have a peaceful place to transition without any hassles: reading, swimming, eating, yoga, etc. I was not looking for the PV party scene! I stayed in a lovely room facing the ocean with a balcony. The hotel was... More 

Helpful?
1 Thank 25nojive
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear guest, We enjoyed learning about your experience at The Westin Resort & Spa, Puerto Vallarta. Our hotel offers you this quite ambience due to our spacious lay out, the palm trees and the sound of the waves...we hope to have the opportunity to have you back very soon. Our very best regards Pedro Groschopp Cristina Castillo General Manager Director... More 

Aurora, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 30, 2011

This was my first vacation in Puerto Vallarta and I stayed at the Westin Resort and Spa, Puerto Vallarta. All the staff members are very friendly, professional and will help you in any way they can. The room I had was very nice, with a great view of the swimming pools and ocean. I plan to return for another vacation... More 

Helpful?
1 Thank TomJohnstownCO
chicago
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed October 20, 2011

Stayed here twice and would stay there again, but not for a week.. great for a week-end. Its close to the airport and the pools are fantastic. Food is ok. The timeshare side has a bar thats great and the food at there resturaunt is good also. We stayed on the club level!! It was great to have breakfast and... More 

Helpful?
2 Thank bond_daddy
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Guest Thank you very much for sharing your experience in our hotel, The Westin Resort & Spa, Puerto Vallarta; Pedro our dorman is a great westin ambassador, we are very proud of him. We appreciate your comment about our beach and we will work in improving the area. Our very best regards Pedro Groschopp Cristina Castillo General Manager Director... More 

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