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Westin Resort & Spa Puerto Vallarta

4.0 of 5
Paseo de la Marina Sur No. 205, Puerto Vallarta 48354, Mexico
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Westin Resort & Spa Puerto Vallarta
Ranked #23 of 117 hotels in Puerto Vallarta
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800 reviews from our community

Traveler rating
    306
    280
    121
    63
    30
See reviews for
Families
117
 
Couples
313
 
Solo
35
 
Business
42
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 29, 2013 via mobile

I stayed at the Hyatt Resort and Spa for one week in November 2012 for my own birthday holiday retreat. I would reccommend this hotel to anyone look for a relaxing retreat. The hotel itself is beautiful with amazing views of the beach. The rooms are well maintained decorated with mexican themes. The bathroom is spacious and has both a... More

Was this review helpful? Yes 1
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
May 17, 2013

Dear guest We appreciate your comments about your experience in our hotel, The Westin Resort & Spa, Puerto Vallarta; as you said our location is wonderful and remember that your have a ne home in Puerto Vallarta Our very best regards Cristina Castillo Director of Sales and Marketing More

Golden BC
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 27, 2013

Did a week all inclusive, was a fair deal for the money, approx 1700.00 Canadian. The place does look a little dated, especially the view of the roof of the restaurant that is haphazardly covered in mismatched plywood. They are renovating which can be annoying but it has to be done sometime. The jackhammering from the residence pool was annoying... More

Was this review helpful? Yes 1
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
April 30, 2013

Dear Guest, Thank you for your comments, we are updating at a steady pace our facilities to ensure the maximum guest satisfaction, sorry if it was disturbing. All of your suggestions are being taken into account and passed on to our colleagues regarding such areas, as housekeeping and our restaurant head of department. Overall, I hope you had a lovely... More

Vancouver, BC
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 24, 2013

Even though the hotel was fully booked, we barely saw anyone. This hotel seems to cater to a local professional conventions as well as tourists so it was not crowded as a typical resort can be. The manager, Gabriela, made our experience extra special for my husbands birthday and accommodated our needs perfectly. We upgraded to the jacuzzi room which... More

Was this review helpful? Yes 1
See 3 more reviews by YVRtravelbug for Puerto Vallarta
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
April 30, 2013

Dear Guest, The Westin Resort and Spa Puerto Vallarta is definitely an excellent hotel to enjoy some rest and relaxation, we are happy that you were able to enjoy it to the fullest. In name of our whole team, we are glad you liked your room, balcony views, and that your husband enjoyed his birthday celebration..Thank you for your visit... More

Phoenix, Arizona
1 review
5 of 5 stars Reviewed April 24, 2013

We stayed at the Westin for 3 nights over Valentine's day and couldn't have been happier with our choice in hotel. From the moment we arrived we were treated as family, check-in was a breeze, I felt like everyone cared about my stay which was a warm feeling. We had a room on the 7th floor with a spectacular ocean... More

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cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
April 30, 2013

Dear Guest We are delighted by the fact that you had a wonderful stay with us, and that you took the time to write such a well detailed feedback of your stay, because such details are what helps us learn and keep in check. Also we want to share with you a special thank you from all the departments you... More

Guadalajara, Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 22, 2013

This hotel is charming from the moment you get in. At the day we arrived the hotel was totally full but it didn't seem it, no crowds or noise. About our room: We had a room at the Starwood Prefered Guest floor, the view was espectacular, in the morning you may see a cruise arriving at the marina and at... More

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cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
April 30, 2013

Dear Guest, We are glad to hear that you had a great experience at our hotel and that you enjoyed our ocean views and front location. You are always welcome here in your second home. Our Heavenly beds are designed to provide the most comfortable and relaxing experience, we are pleased to see you were able to rest. Hope to... More

Edmonton, Canada
1 review
5 of 5 stars Reviewed April 22, 2013

From Adrian at the front desk who first greeted me to the folks who would hail a cab for me my stay at the Westin was delightful. The room on the 11th floor had a great view and the bed was comfortable with nice linens. I particularly liked breakfast each morning. The fruit was really fresh & I got hooked... More

Was this review helpful? Yes
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
April 30, 2013

Dear Guest, On behalf of all of our staff we really appreciate your comment, especially Adrian and our Chef! I am glad that you had a nice trip and enjoyed your stay. We hope to see you soon Kind Regards Cristina Castillo Director of Sales and Marketing More

Copenhagen, Denmark
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 21, 2013

We were given a room where the hot water wasn't working so we called reception and a guy tried to repair it. After 1 hour in our room he couldn't repair it and called reception so they could give us another room. In the new room the balcony door didn't have a lock and since we were traveling with small... More

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cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
April 29, 2013

Dear Guest, I would like to apologize on behalf of our team for these inconveniences during your recent visit to our hotel, we are aware that travelling with children can be complicated and stressful at times and such issues can be delicate. Our executive chef is revising our breakfast menu to improve and offer our best to our guests; thank... More

Sanbornton, New Hampshire
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 18, 2013

A really pleasant surprise, some of the best resort landscaping I've seen anywhere, beautiful open design of hotel, wonderfully relaxing rooms and an all around great staff make this a find, and for only $98 a night (off-season after Easter), it's a STEAL....would definitely recommend & will definitely be back. It's a $7 cab ride to downtown & all the... More

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See 3 more reviews by Lou K for Puerto Vallarta
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
April 30, 2013

Dear Guest , I am glad that you enjoy the architecture of our establishment; it was carefully constructed so that the views would be breathtaking from all angles. We are really pleased to hear you spent quality time with us alongside our team, and we cannot wait to see you again in your home in Puerto Vallarta "The Westin Resort... More

San Antonio TX
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 16, 2013

Very nice modern Mexican architecture it has withstand its age more than well. You can tell it was designed a few decades ago only at the outdoor pool beach area which needs an urgent remodeling not because its in bad shape but because new modern hotels are more beach focused and integrate the services much better, this pool is away... More

Was this review helpful? Yes 1
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
April 17, 2013

Dear Guest, Thank you for taking the time and consideration to inform us of such important details that we can focus on to ensure that the service and overall product are always improving, I am glad that you enjoy the architecture of our establishment and spent quality time with us alongside our team. All of your suggestions are being taken... More

Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 11, 2013

We spent one week at the Westin Resort & Spa. We booked an ocean view room and the all-inclusive package. I believe we paid an additional $100 in total for the ocean view room but it appears every room has an awesome view. From the moment we arrived we were greeted by the most amazing staff. The hotel was absolutely... More

Was this review helpful? Yes 1
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
April 16, 2013

Dear Melanie, Thank you very much for your visit and the well detailed feedback of your stay, we are glad that you so enjoyed the wonderful views, food and service we offer here at the Westin Puerto Vallarta! Your positive and uplifting spirit is great to read and we look forward to seeing you again some day, the issues regarding... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Pool area(39)
  • Very nice(39)
  • Royal Beach club(17)
  • Cab ride(17)
  • Great view(16)
  • Palm trees(12)
  • Cruise ship(9)
  • Hotel staff(8)
  • Main restaurant(8)
  • Friendly and helpful(8)

Additional Information about Westin Resort & Spa Puerto Vallarta

Address: Paseo de la Marina Sur No. 205, Puerto Vallarta 48354, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Jalisco > Puerto Vallarta
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotels in Puerto Vallarta
#11 Luxury Hotels in Puerto Vallarta
#12 On the Beach Hotels in Puerto Vallarta
#18 Romantic Hotels in Puerto Vallarta
#27 Family Hotels in Puerto Vallarta
Price Range: $
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Resort & Spa Puerto Vallarta Hotel
Westin Resort And Spa Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta

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