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Westin Resort & Spa Puerto Vallarta

4.0 of 5 Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
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Certificate of Excellence 2014
Westin Resort & Spa Puerto Vallarta
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Westin Resort & Spa Puerto Vallarta
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1,086 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Westin Resort & Spa Puerto Vallarta
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Bethesda, Maryland
Contributor
13 reviews 13 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago credit card Amex Card Member Review

This is the second time over a five year period that I've returned to the Westin. Location is close to the airport and down town. Food is very good and the service around the pool is excellent. The beach is ok but that's expected due to the location. I traveled with my two kids and they loved it. make sure... More

Was this review helpful? Yes 1
Eduardo B, Gerente at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Steiner, We appreciate every comment that we get from your recent stay at The Westin Resort & Spa Puerto Vallarta. Even more, to know that you had a memorable westin experience. We hope to host you very soon at this beautiful paradise in Puerto Vallarta, for another tamarindo daiquiri! Cordially, Eduardo Ballesteros General Manager More

Omaha, Nebraska
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

My husband and I went on our honeymoon to PV and chose to stay at the Westin. The experience was overall fantastic. We chose to do All-Inclusive and it was a great decision! The Good: - The service overall was excellent however there is a server Elio at El Palmar who is amazing and such a wonderful guy - always... More

Was this review helpful? Yes
Eduardo B, Gerente at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Michelle, Thank you bery much for your feedback, we are pleased that enjoy each and every one of the services offered by our hotel. All our staff is committed to giving the best to make your stay unforgettable. We hope to see you soon. Sincerely, Eduardo Ballesteros General manager More

Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Recently stayed 4 nights at Westin while on business. Service across the board is very, very good. The facilities are tired and show their age, however. My room was so humid that the dehumidifier was emptied everyday (about a gallon). The beach is small, but very good for short swims and hanging out ... no long walks on the beach.

Was this review helpful? Yes 1
Eduardo B, Gerente at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Michael, Thank you very much for your important feedback; your opinion is very valuable to us. We definitely look into the points the need to work to improve as you have mentioned. We hope to see you soon at The Westin Resort & spa, Puerto Vallarta, your new home. cordially, Eduardo Ballesteros General Manager More

San Francisco, CA
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at the Westin Puerto Vallarta for almost a week in October. We had reservations in Los Cabos which were cancelled because of the hurricane. We had a lovely time in PV. The hotel has been around a while, and the rooms are a bit dated but spacious with nice baths and plenty of room. Linens... More

Was this review helpful? Yes 2
Eduardo B, Gerente at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear BJBSF, We are pleased to receive your feedback and more than happy to know that facilities of the hotel were to your liking. Hope to continue with your preference and receive you very soon and we invite you yo enjoy our newly remodeled spa. Cordially, Eduardo Ballesteros General Manager More

Centennial, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent 4 nights and 5 days at the Westin in PV last week as our now annual beach getaway with a group of friends (total of 4 couples) - no kids. Ended up in PV as a last minute scramble resulting from Hurricane Odile and its demolition of our favorite spot in Cabo and it worked out nicely. Location was... More

Was this review helpful? Yes 1
New York, NY
Top Contributor
50 reviews 50 reviews
50 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I visited this property back in May and thought it was very nice. It was definitely the slower season so there were no issues getting prime chairs down at the pool, yet the weather was great for lying out...not too hot at all. The Marina District is a little quiet when things are slow, but you'll still have a few... More

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Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Westin Puerto Vallarta did something that few resorts do – exceeded my expectations. From the moment we arrived, the helpfulness from the Westin staff was over the top exceptional. Pros: Dining – we opted for the all-inclusive plan, and were pleasantly surprised by the overall quality. The best choices are El Palmar (breakfast and dinner) and the bar by... More

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Aguascalientes, Mexico
Top Contributor
94 reviews 94 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This remains one of the best options in Puerto Vallarta. The hotel is really grand and nice. The swimming pool is amazing and in general the price one pays to stay here is almost nothing for what you get. The rooms are very comfortable and big. The hotel's architecture is beautiful. I think they could really improve the breakfast buffet... More

Was this review helpful? Yes
Eduardo B, Gerente at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Salvador, We are grateful for your kind comments. We are glad that our staff is doing the right thing, and still Committed to give you the best service. Good to know you enjoyed the facilities See you soon, in this home away from home. Best Regards, Eduardo Ballesteros General Manager More

Senior Contributor
41 reviews 41 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 21, 2014

If I go back to PV the Westin will probably be my place to stay and I will plan for saving a portion of my stay for the performing the bill check and cross check. The property is quite nice and decently located within 60 peso taxi ride to the marina. However, presuming all the billing problems were magically non-existent... More

Was this review helpful? Yes
Edmonton, Canada
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed October 8, 2014

I have been to Vallarta many times as I have lots of friends there . On this trip I brought my kids and husband for 2 weeks . Everything seemed fine the first couple days then they closed the outside beds ..then the one pool turned green ..the next day it was drained ..then the construction crew came in for... More

Was this review helpful? Yes 5
Eduardo B, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Travelbug, We are sad to read that some of our services were below of our standard of quality. I Would like to share you that we have taken corrective measures to ensure this does not occur in the near future to any other guest. We hope to give us another opportunity to show you our commitment of service. Cordially,... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(22)
  • Pool area(16)
  • Cab ride(9)
  • Great view(6)
  • Royal Beach club(4)
  • Palm trees(3)
  • Main restaurant(3)

Additional Information about Westin Resort & Spa Puerto Vallarta

Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Resort & Spa Puerto Vallarta 4*
Number of rooms: 280
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Also Known As:
Westin Resort And Spa Puerto Vallarta
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta

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