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Westin Resort & Spa Puerto Vallarta

4.0 of 5 Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
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Certificate of Excellence 2014
Westin Resort & Spa Puerto Vallarta
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Westin Resort & Spa Puerto Vallarta
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1,099 reviews from our community

Traveler rating
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    158
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Westin Resort & Spa Puerto Vallarta
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St. Albert, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I stayed two nights at The Westin Puerto Vallarta in November, one night before spending a week in Punta Mita and one night afterwards. Regardless of our short stay the staff treated us if we were spending all of our holiday at the Westin. Indeed the staff remembered us from the prior week and seemed very happy... More 

Was this review helpful? Yes
Eduardo B, Gerente at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Ibruseker, We appreciate every comment that we get from your recent stay at The Westin Resort & Spa Puerto Vallarta. Even more, to know that you had a memorable westin experience. We hope to host you very soon at this beautiful paradise in Puerto Vallarta! Cordially, Eduardo Ballesteros General Manager More 

Springfield, Missouri
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I just returned from a beautiful trip to Puerto Vallarta with another wonderful stay at the Westin. We have stayed there several times now and each visit is like going home again! As always, the staff is welcoming and attentive without being intrusive. From our previous interactions with the team, we knew what to expect, but their... More 

Was this review helpful? Yes
Eduardo B, Gerente at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Guylarae, Thank you very much for your loyalty, we are pleased to know that you enjoyed our facilities as well as our service. We value you recommend us with your comments, sharing your experience will help us for our future customers. We appreciate the time you took to share your experience and hope to have you as our guest... More 

Beaverton, Oregon
Top Contributor
84 reviews 84 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Westin is a very large hotel in the Hotel Zone, on the marina. Very nice pools, swim-up bar, beachside bar and restaurant. The lobby level has that high-ceiling massive open block look that is reminiscent of an ancient Mayan temple. The food and service are terrific. This missed out on a 5 star review in a few areas: Most... More 

Was this review helpful? Yes
Eduardo B, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear David, Thank you very much for your valuable feedback. We are working in our internet services and at this moment we are providing free WI-FI by the lobby as an alternative to our guests. We definitely appreciate your comments and work on it to provide a better service. Our very best regards Eduardo Ballesteros General Manager More 

Westlake Village, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Just returned from the Westin PV. Much quieter than our usual spring break visits. We met our brother in law and his wife from Virginia. I can't say enough about our stay. The service and friendliness of every staff member is commendable. Pedro was there to greet us when we arrived from the airport with hugs. Danny the manager ,... More 

Was this review helpful? Yes 1
Eduardo B, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Bookjjwor, We appreciate every comment that we get from your recent stay at The Westin Resort & Spa Puerto Vallarta. Even more, to know that you had a memorable westin experience. We hope to host you very soon at this beautiful paradise in Puerto Vallarta. Cordially, Eduardo Ballesteros General Manager More 

Mexico City, Mexico
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Building Exteriors are a little dated and odd, but the room interiors are very nice, the pools are lovely and the service is very nice. There's a little remodeling going on, so a little exposed drywall, but not bad. The buffet breakfast is pricey, and the Mexican specialties aren't that great. Nice granola/oatmeal bar though.

Was this review helpful? Yes 1
Eduardo B, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear JenSavPat, We appreciate every comment that we get from your recent stay at The Westin Resort & Spa Puerto Vallarta. Even more, to know that you had a memorable westin experience. We hope to host you very soon at this beautiful paradise in Puerto Vallarta! Cordially, Eduardo Ballesteros General Manager More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 11, 2014

Stay away from this place. Leaking water everywhere, smells moldy. Terrible service- arrived to dinner 10 minutes before closing- made us wait 10 minutes then came over and said they were closed. I know it's a Westin so expectations are set to accordingly but this property doesn't even meet even the lowest level expectations. Fail across the board- with the... More 

Was this review helpful? Yes
Eduardo B, Gerente at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Mpalm, Thank you very much for your important feedback; your opinion is very valuable to us. It was very disappointing to learn that according to your message, our quality standards in some of our services were below their normal operating level. I sincerely apologize for any inconveniences; I assure you that necessary measures have been taken so this does... More 

St Paul, Minnesota
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 11, 2014

We decided to escape blizzard in St Paul, MN so we booked a vacation trip to Puerto Vallarta, Mexico. We selected the Westin hotel for our stay. We have traveled extensively and found this hotel to be among the best properties we have enjoyed. The property is opulent in its rooms, grounds and other amemities.

Was this review helpful? Yes
Eduardo B, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Jackpin, Thank you for your recent stay in our hotel. We are happy to know you enjoyed our areas and services which offer you a memorable experience. We appreciate the time you took to share your experience and hope to have you as our guest again in the near future. Cordially, Eduardo Ballesteros General Manager More 

San Antonio, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 10, 2014

My wife and I had the opportunity to come for 5 nights for our anniversary and have had a wonderful time. The service is excellent. We came to mainly stay and the resort and relax and its been perfect for that. We are SPG platinum and the value for the points with breakfast and evening club privileges is very high.... More 

Was this review helpful? Yes 1
Eduardo B, Gerente at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Aritchie, Thank you for your recent stay in our hotel. We are happy to know you enjoyed our areas and services which offer you a memorable experience. We appreciate the time you took to share your experience and hope to have you as our guest again in the near future. Cordially, Eduardo Ballesteros General Manager More 

Seattle, Washington, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 9, 2014 via mobile

We are staying here currently. We ordered room service over 90 mins ago and have recieved nothing yet. Room was supposed to be a king bed but it's not; was fully embaressed by trying to drink a bottle of wine that we have paid for in our room. Just simply do NOT a westin. And yeah am not from Midwest... More 

Was this review helpful? Yes 2
Eduardo B, Director General at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Elham, Thank you very much for your important feedback; your opinion is very valuable to us. It was very disappointing to learn that according to your message, our quality standards in some of our services were below their normal operating level. I sincerely apologize for any inconveniences; I assure you that necessary measures have been taken so this does... More 

san francisco
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 7, 2014

Stayed at the Westin for one night on the tail end of our trip and really enjoyed it. The staff were super nice and helpful. The food was very tasty. The pool was great and the room was comfortable. Would totally come back.

Was this review helpful? Yes
Eduardo B, Gerente at Westin Resort & Spa Puerto Vallarta, responded to this review

We appreciate every comment that we get from your recent stay at The Westin Resort & Spa Puerto Vallarta. Even more, to know that you had a memorable westin experience. We hope to host you very soon at this beautiful paradise in Puerto Vallarta. Cordially, Eduardo Ballesteros General Manager More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(19)
  • Pool area(15)
  • Cab ride(8)
  • Great view(5)
  • Royal Beach club(4)
  • Palm trees(3)
  • Main restaurant(3)

Additional Information about Westin Resort & Spa Puerto Vallarta

Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Resort & Spa Puerto Vallarta 4*
Number of rooms: 280
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Also Known As:
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Resort And Spa Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta
Hotel Style:
#15 Luxury Hotel in Puerto Vallarta
#15 Spa Hotel in Puerto Vallarta
#16 Top resorts Hotel in Puerto Vallarta
#16 Business Hotel in Puerto Vallarta
#20 Family Hotel in Puerto Vallarta
#22 On the Beach Hotel in Puerto Vallarta
#28 Romantic Hotel in Puerto Vallarta

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