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Playa Los Arcos Hotel Beach Resort & Spa

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Olas Altas 380 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
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Playa Los Arcos Hotel Beach Resort & Spa
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Playa Los Arcos Hotel Beach Resort & Spa
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1,040 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 of 5 stars Reviewed yesterday NEW

If you have children, this is the place to stay. If you are an adult, without children do not stay here. It is loud most of the day, very little to no internet service and the front desk is awful. This is another example of the typical bad customer service that is very prominent in Mexico. If you are planning... More 

Was this review helpful? Yes 1
Monee, Illinois
Top Contributor
272 reviews 272 reviews
88 hotel reviews
390 helpful votes 390 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We had a very disappointing stay here at Playa Los Arcos. I'll start at the beginning. A week before arriving I e-mailed twice and even tried to do a live chat via their website to inquire about our stay but never once received a reply. Nothing. When we arrived to check in the hotel staff was indifferent. I did receive... More 

Was this review helpful? Yes 1
Pacifica
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Los Arco is located in the center of the best part of Old Town P.V. This older hotel is very will kept and maintained in an excellent state of repair. The hospitality of the friendly,welcoming staff, the location, proximity to the beach, great restaurants and Malecon can't be beat. Everything is located within close walking distance.The entire staff at... More 

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Morgan Hill, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was our first time visiting Puerto Vallarta, Playa Los Arcos was recommended to me by two couples that frequent the hotel. First I have to give kudos to Magda at the Concierge desk. She is a delight, eager to assist and very helpful. We loved our stay and are planning a return visit and will stay longer. I have... More 

Was this review helpful? Yes 2
Delta, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The staff do not know how to say no. They try very hard to grant you all your wishes. Martha, Magda, Emilio, and of course Jesus made us feel like family. See you next year. The breakfast omelette bar is a great way to start your day.

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decatur illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first visit to playa Los Arcos and it was a great bargain ...but, if you want a quiet resort free of family and children..its not the place for you. It does , however, have a sister resort across the street that is adult only and a great roof top pool..if you purchase the all inclusive plan you... More 

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1 review
5 of 5 stars Reviewed 1 week ago

This was our 2nd time staying at Playa Los Arcos (April 15 for 5 nights). We also stayed at their 2 other properties in the past; Los Arcos Suites and Casa Dona Susana, located right behind Playa Los Arcos. You can't beat the location in the heart of the romantic zone and steps from great restaurants and bars. The hotel... More 

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Belmont, California
2 reviews
5 of 5 stars Reviewed 1 week ago

This was the fourth time that we stayed in this hotel. Great location on an ocean beach in the downtown of a beautiful Puerto Vallarta. Really all-inclusive package. Amazingly helpful and pleasant staff that became good friends of yours. And especially I'd like to thank my new friends Angel, Pablo, Francis and Capitan Maury those did my vacations just perfect!

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CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this review

Dear 422Mary Thank you very much for your kind words, we appreciate them; thank you so much for letting us to be a part of your fourth vacation experience. Our location, “Zona Romantica” has become one of the most desirable areas in Puerto Vallarta, as tourists can truly experience and enjoy the distinctive Mexican charm that distinguishes Puerto Vallarta, from... More 

Boston, Massachusetts
Contributor
13 reviews 13 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

The first time my husband and I ever visited Puerto Vallarta we stayed at a big resort in Nuevo Vallarta -- it was very nice but as soon as we found our way to old town PV, we knew we preferred the charm of that area over the isolated feeling we had in Nuevo Vallarta. On our two return trips... More 

Was this review helpful? Yes 2
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this review

Dear Netsirc Thank you very much for your kind words, we appreciate them; we truly enjoy the fact that you really love the area where our hotels are located; as you mention; being in our hotels gives you the flexibility of going to most of the tourist attractions by just taking a short walk; there is also a big selection... More 

Santa Rosa, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I, just got married in PV and we picked this hotel for us and our families... we booked around 12 rooms total. The experience was amazing for us!! they did a great job on making us feel special and comfortable. If they make a mistake they will make sure to make it up for you. We are... More 

Was this review helpful? Yes 1
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this review

Dear Titi H Thank you very much for your comments, we really appreciate them; we are delighted that you and your family had a great experience on this especial visit ; thank you for making us part of your wedding destination experience. we appreciate that you have given us the opportunity to accomplish this very especial time for you. Thank... More 

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