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All 119 Puerto Vallarta hotels

Hacienda Hotel & Spa

2.5 of 5 Hotel   |   Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
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Hacienda Hotel & Spa
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Ranked #61 of 119 hotels in Puerto Vallarta
A recent review
3 of 5 stars reviewed 2 days ago
Sandra L San Fernando, California
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495 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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  • French first
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English first
San Fernando, California
1 review
3 of 5 stars Reviewed 2 days ago NEW

Hotel is nice, food was edible but not great, drinks were watered down. it was a hassle checking out, you must have a release slip to leave the hotel. Food selection could have been better, it was just ok.

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Albuquerque, New Mexico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I traveled to Puerto Vallarta, Mexico during the month of July by myself to explore another culture, I would not recommend this hotel at all. It was cheap but you get what you pay for. The service was not that great and the people on the beach were ruthless. I was constantly hassled by security and the staff did not... More

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2 reviews
2 of 5 stars Reviewed 2 weeks ago

this hotel was chosen by a travel agency for me. i am an american living here in mexico, so i have had my fare share of crazy places to stay. i stayed at this hotel the weekend of June 19-23. most of the reviews are accurate. our room was nice, clean and comfortable. we were on the second floor overlooking... More

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Big River
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was just looking at some of the negative reviews on the Hacienda and being as how my wife and I just stayed at this hotel in April thought I must comment myself , the hotel is situated close to the malecon and rustic downtown , the location is great for those that are not squeamish travellers , you can... More

Was this review helpful? Yes 1
Edmonton, Canada
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 24, 2014

We lasted one night here. Going to the hotel we we weary of the recent bad reviews. Hoping for the best, we got to the hotel and realized it was an absolute dump! Our room looked about 1000 years old, our door would not close, the shower didn't work, and we woke up to a cockroach in our room! We... More

Was this review helpful? Yes 1
Chilliwack, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 8, 2014 via mobile

We booked this trip thinking the resort would be fine read all the reviews and figure it would be ok for our first trip. We found the negative reviews exactly what it was. We are not picky people at all. But this place is a joke. When we got there I was starving hadn't had anything since we left home.... More

Was this review helpful? Yes 1
Nanaimo, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 24, 2014

We stayed at the Hacienda because we were on a budget. We nevertheless expected a certain level of service and cleanliness but didn't get it. The staff at the door and the front desk were apathetic at best; the bartender was the friendliest! We didn't mind so much that the whole place needed maintenance and repair. What we did mind... More

Was this review helpful? Yes 2
Vancouver, Canada
3 reviews 3 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed April 20, 2014

my wife and i went here and it was absolutely the worst place we have ever been ,,cockroaches in the room ,,filthy ...my i-pad went missing ..i could go on but ill say the manager there was a non professional and the food horrible ....this place is a scam

Was this review helpful? Yes 3
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 19, 2014

First allow me to vent a little. Not sure how the other working folks from Canada search for a place to stay when heading to Mexico, but I would suggest you decide when you want to go, where you want to go and then finally select a place to stay. When searching PV, if you sort your vacation by price... More

Was this review helpful? Yes 2
Vernon, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 17, 2014

We were there in February for 2 weeks because the trip was pre-booked.... Had to change rooms 3 times in one day....very bad condition for rooms, sliding doors could not be closed or locked safely... one room had just been fumigated, remember the dead girls from Quebec in Thailand?? died from fumes.... Received a nicer room finally with remodeled bathroom,... More

Was this review helpful? Yes 2
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Additional Information about Hacienda Hotel & Spa

Address: Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hacienda Hotel & Spa 2.5*
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Also Known As:
Hacienda Hotel Puerto Vallarta
Hacienda Puerto Vallarta
Hacienda Hotel And Spa
Hacienda Hotel Spa Puerto Vallarta

609 photos of this hotel

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All traveler photos (411)
Hotel & grounds (90)
View from room (8)
Pool/beach area (86)
Room/suite (50)
Dining (35)
Bathroom (10)
Family/play areas (6)
Other (126)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (3)
Beach (13)
Deluxe Double Room (30)
Deluxe King Room (28)
Pool (21)
Restaurants and Bars (28)
Standard Room (21)
The Hotel (36)

Management photos: Courtesy of the property manager

All management photos (19)
Room/suite (3)
Pool/beach area (3)
Hotel & grounds (1)
Dining (1)
View from room (5)
Other (6)


Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#27 Spa Hotel in Puerto Vallarta
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