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All 119 Puerto Vallarta hotels

Hacienda Hotel & Spa

2.5 of 5 Hotel   |   Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
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66%
Ranked #61 of 119 hotels in Puerto Vallarta
A recent review
5 of 5 stars reviewed 1 week ago
travellin3 Big River
  • Reviews (492)
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  • Room tips (65)
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492 people have reviewed this hotel

Traveler rating
    127
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    74
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85
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Big River
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was just looking at some of the negative reviews on the Hacienda and being as how my wife and I just stayed at this hotel in April thought I must comment myself , the hotel is situated close to the malecon and rustic downtown , the location is great for those that are not squeamish travellers , you can... More

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Edmonton, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 24, 2014

We lasted one night here. Going to the hotel we we weary of the recent bad reviews. Hoping for the best, we got to the hotel and realized it was an absolute dump! Our room looked about 1000 years old, our door would not close, the shower didn't work, and we woke up to a cockroach in our room! We... More

Was this review helpful? Yes 1
Chilliwack, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 8, 2014 via mobile

We booked this trip thinking the resort would be fine read all the reviews and figure it would be ok for our first trip. We found the negative reviews exactly what it was. We are not picky people at all. But this place is a joke. When we got there I was starving hadn't had anything since we left home.... More

Was this review helpful? Yes 1
Nanaimo, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 24, 2014

We stayed at the Hacienda because we were on a budget. We nevertheless expected a certain level of service and cleanliness but didn't get it. The staff at the door and the front desk were apathetic at best; the bartender was the friendliest! We didn't mind so much that the whole place needed maintenance and repair. What we did mind... More

Was this review helpful? Yes 2
Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed April 20, 2014

my wife and i went here and it was absolutely the worst place we have ever been ,,cockroaches in the room ,,filthy ...my i-pad went missing ..i could go on but ill say the manager there was a non professional and the food horrible ....this place is a scam

Was this review helpful? Yes 3
Vancouver
Contributor
20 reviews 20 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 19, 2014

First allow me to vent a little. Not sure how the other working folks from Canada search for a place to stay when heading to Mexico, but I would suggest you decide when you want to go, where you want to go and then finally select a place to stay. When searching PV, if you sort your vacation by price... More

Was this review helpful? Yes 2
Vernon, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 17, 2014

We were there in February for 2 weeks because the trip was pre-booked.... Had to change rooms 3 times in one day....very bad condition for rooms, sliding doors could not be closed or locked safely... one room had just been fumigated, remember the dead girls from Quebec in Thailand?? died from fumes.... Received a nicer room finally with remodeled bathroom,... More

Was this review helpful? Yes 2
Essex
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 16, 2014

Located in a busy area but hidden away. We enjoyed some good food - for a buffet it was good. I always found something to eat. Some things weren't my first choice but enjoyed it overall. Loved our waiter at the restaurant - forgot his name. Loved the crafts - making bracelets and cookies. The water volleyball was fun too... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 9, 2014

food was horrible same food very hard potatoes had no mexican food the salsa was awful. Room was plain only had a king bed and a tv. Resort is a 5 minute walk to the beach the beach club bar closes at 5pm washroom gets locked. Resort is located an the main road loud noise from traffic all the time... More

Was this review helpful? Yes 3
Windsor, Canada
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed April 7, 2014

We paid extra for the superior view room! we where put on the ground floor that looked out to the back of the pool bar and to the rat traps to the left of our very small patio. The sliding door was 2" off of the ground and only slid from the top leaving a 3" gap 36" wide for... More

Was this review helpful? Yes 2
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Additional Information about Hacienda Hotel & Spa

Address: Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hacienda Hotel & Spa 2.5*
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Also Known As:
Hacienda Hotel Puerto Vallarta
Hacienda Puerto Vallarta
Hacienda Hotel And Spa
Hacienda Hotel Spa Puerto Vallarta

626 photos of this hotel

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Deluxe Double Room (30)
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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#27 Spa Hotel in Puerto Vallarta #61 Business Hotel in Puerto Vallarta
Hotel Class
Number of rooms
155

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