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Hacienda Hotel & Spa

2.5 of 5 Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
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Hacienda Hotel & Spa
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Hacienda Hotel & Spa
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516 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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alberta
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This was my second time to this hotel. It was just as good as the first. This hotel is old and I noticed it is in need of repairs. But, the service that we (family of 6) received here is fantastic!! Ivan and Andres you two are the best!! I think we are going to continue to use this hotel... More

Was this review helpful? Yes
Vancouver
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Sorry for the late review. We stayed at the Hacienda in December 2013. We also stayed at a huge, fancy resort a few months later. If you're looking for the typical, big resort-style vacay then the Hacienda probably won't be for you. But be honest, you're probably checking it out because this falls within your budget so lets focus on... More

Was this review helpful? Yes 1
Toronto
2 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was a nice, colonial beach style which is very typical of this part of the country and quite charming. The staff was great and very friendly all the time. The rooms that are connected can hear everything that is happening in the other room and as a result we had to ask to be moved to a different... More

Was this review helpful? Yes 1
Calgary, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 2 weeks ago

On November 1st I booked into the Hacienda for 7 nights on an all inclusive but I ended up leaving on Nov. 3rd and going to a different resort. I enjoyed the Hacienda when I was at this resort two years ago, but not this time. I realized just how small the facility is and with soooooo many children on... More

Was this review helpful? Yes 3
Red Deer, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our first stay at the Hacienda, although not located beachside, it is only a very short walk minutes away. The restaurant hours were great, either when we slept in, or up early for an experience or back later in evening. A good variety and selection of choices. Buffet style. The rooms were classic Spanish, very clean and satisfactory.... More

Was this review helpful? Yes 3
Fort Myers, Florida
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our 2nd stay at the Hacienda & this stay was even better than the last.This is a mostly hispanic resort, but we did not feel a bit out of place, being one of the only older caucasian couples there. The resort was full of young people that stayed up late to party & we didn't hear a bit... More

Was this review helpful? Yes 3
Winnipeg, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 28, 2014

My husband and I along with my sister and brother-in-law have been traveling to Puerto Vallarta and staying at the Hacienda for many many years!! It started out as one week, then two and last year my husband and I stayed for three weeks and are hoping for four this March! The staff here are absolutely wonderful and every year... More

Was this review helpful? Yes 5
hacienda_hotel, Gerente at Hacienda Hotel & Spa, responded to this review

Dear Marilyn, thanks for telling us your experiences and share it with everyone and thanks also for the scoring that you grant us, it helps us to improve every day, I really appreciate your advice regarding the images are going to replace them with new, all our partners we'll be waiting and are happy for your kind words. We hope... More

Winnipeg, Canada
1 review
4 of 5 stars Reviewed September 28, 2014

First of all, the staff is wonderful, if you don't like something, they fix it ASAP. It is not on the ocean but they have a shuttle bus to take you to their seaside property if you don't want to walk the block and a half. Hamburger and hot dogs available with your Margareta. The food is served cafeteria style... More

Was this review helpful? Yes
hacienda_hotel, Gerente at Hacienda Hotel & Spa, responded to this review

Unclebill Dear, thanks for your words so nice for all of us, we are very happy that people like you appreciate our Mexican hacienda, our services and our staff who really enjoy serving our guests, thank you thank you very much for sharing your experience with everyone and the score you grant us, we'll be waiting here at your home... More

Victoria, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2014

We are just home from a vacation at the Hacienda and it was our 3rd time there and we always enjoyed it there but the whole vacation was filled with amazement as to how much everything was improved. Every one from the General Manager down made us feel welcome from the moment we arrived. As always the grounds and rooms... More

Was this review helpful? Yes 1
hacienda_hotel, General Manager at Hacienda Hotel & Spa, responded to this review

Dear Brent, hank you for all the good comments and cheerios to our hotel services and staff. To us is big rewards to get from you this recommendation. We are glad to know you that next year you will come back. Best wishes and hug to your lovely wife. The Hacienda Team More

New Orleans, Louisiana
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 23, 2014

First, the appearance looks beat down, run down, poor maintenance, which sucks because this place looks like it could have potential. The room is whatever, as I am not picky about rooms I don't care much for anything. My only issue is that the door to the balcony doesn't full fit the frame so bugs lizards and such can come... More

Was this review helpful? Yes 3
hacienda_hotel, Manager at Hacienda Hotel & Spa, responded to this review

Dear FM First of all I want to thank your comments and feedback to your stay at our hotel. We are sorry that your stay at Hacienda Buenaventura has not been satisfactory, we will appreciate the opportunity from you to write us an email, in order to know in detail your review and working together with my team to offering... More

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Additional Information about Hacienda Hotel & Spa

Address: Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hacienda Hotel & Spa 2.5*
Number of rooms: 155
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Also Known As:
Hacienda Hotel Puerto Vallarta
Hacienda Puerto Vallarta
Hacienda Hotel And Spa
Hacienda Hotel Spa Puerto Vallarta

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