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Hacienda Hotel & Spa

2.5 of 5 Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
#65 of 121 Hotels in Puerto Vallarta
503 Reviews 3.5 of 5 stars
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503 reviews from our community

Traveler rating
    131
    194
    75
    49
    54
See reviews for
89
180
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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Victoria, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We are just home from a vacation at the Hacienda and it was our 3rd time there and we always enjoyed it there but the whole vacation was filled with amazement as to how much everything was improved. Every one from the General Manager down made us feel welcome from the moment we arrived. As always the grounds and rooms... More

Was this review helpful? Yes 1
hacienda_hotel, General Manager at Hacienda Hotel & Spa, responded to this review

Dear Brent, hank you for all the good comments and cheerios to our hotel services and staff. To us is big rewards to get from you this recommendation. We are glad to know you that next year you will come back. Best wishes and hug to your lovely wife. The Hacienda Team More

New Orleans, Louisiana
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

First, the appearance looks beat down, run down, poor maintenance, which sucks because this place looks like it could have potential. The room is whatever, as I am not picky about rooms I don't care much for anything. My only issue is that the door to the balcony doesn't full fit the frame so bugs lizards and such can come... More

Was this review helpful? Yes 2
hacienda_hotel, Manager at Hacienda Hotel & Spa, responded to this review

Dear FM First of all I want to thank your comments and feedback to your stay at our hotel. We are sorry that your stay at Hacienda Buenaventura has not been satisfactory, we will appreciate the opportunity from you to write us an email, in order to know in detail your review and working together with my team to offering... More

San Fernando, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 27, 2014

Hotel is nice, food was edible but not great, drinks were watered down. it was a hassle checking out, you must have a release slip to leave the hotel. Food selection could have been better, it was just ok.

Was this review helpful? Yes 1
hacienda_hotel, Gerente at Hacienda Hotel & Spa, responded to this review

Dear Sandra: We really appreciate the time you took to share your feedback with us in this web site. We will take your recommendation to evaluate the quality of the food and beverage and improve our offer. Regarding to the check-out pass, I want to let you know that it is a method of control required; we will improve the... More

Albuquerque, New Mexico
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 21, 2014

I traveled to Puerto Vallarta, Mexico during the month of July by myself to explore another culture, I would not recommend this hotel at all. It was cheap but you get what you pay for. The service was not that great and the people on the beach were ruthless. I was constantly hassled by security and the staff did not... More

Was this review helpful? Yes 1
hacienda_hotel, Gerente at Hacienda Hotel & Spa, responded to this review

Dear John: We really appreciate the time you took to share your feedback with us. We are concerned to know that you felt that the surveillance of our security staff was uncomfortable. We will be evaluating the processes and training of the security personnel that performs this function, to avoid future negative reviews. Thanks again for your feedback, it helps... More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 12, 2014

this hotel was chosen by a travel agency for me. i am an american living here in mexico, so i have had my fare share of crazy places to stay. i stayed at this hotel the weekend of June 19-23. most of the reviews are accurate. our room was nice, clean and comfortable. we were on the second floor overlooking... More

Was this review helpful? Yes 2
Big River
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 3, 2014

I was just looking at some of the negative reviews on the Hacienda and being as how my wife and I just stayed at this hotel in April thought I must comment myself , the hotel is situated close to the malecon and rustic downtown , the location is great for those that are not squeamish travellers , you can... More

Was this review helpful? Yes 3
Edmonton, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 24, 2014

We lasted one night here. Going to the hotel we we weary of the recent bad reviews. Hoping for the best, we got to the hotel and realized it was an absolute dump! Our room looked about 1000 years old, our door would not close, the shower didn't work, and we woke up to a cockroach in our room! We... More

Was this review helpful? Yes 2
Chilliwack, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 8, 2014 via mobile

We booked this trip thinking the resort would be fine read all the reviews and figure it would be ok for our first trip. We found the negative reviews exactly what it was. We are not picky people at all. But this place is a joke. When we got there I was starving hadn't had anything since we left home.... More

Was this review helpful? Yes 1
Nanaimo, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 24, 2014

We stayed at the Hacienda because we were on a budget. We nevertheless expected a certain level of service and cleanliness but didn't get it. The staff at the door and the front desk were apathetic at best; the bartender was the friendliest! We didn't mind so much that the whole place needed maintenance and repair. What we did mind... More

Was this review helpful? Yes 2
Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed April 20, 2014

my wife and i went here and it was absolutely the worst place we have ever been ,,cockroaches in the room ,,filthy ...my i-pad went missing ..i could go on but ill say the manager there was a non professional and the food horrible ....this place is a scam

Was this review helpful? Yes 3
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Additional Information about Hacienda Hotel & Spa

Address: Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hacienda Hotel & Spa 2.5*
Number of rooms: 155
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Also Known As:
Hacienda Hotel Puerto Vallarta
Hacienda Puerto Vallarta
Hacienda Hotel And Spa
Hacienda Hotel Spa Puerto Vallarta

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