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Hacienda Buenaventura Hotel Spa & Beach Club

Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
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Hacienda Buenaventura Hotel Spa & Beach Club
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690 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

You hotel has excellent location and excellent staff, but you hotel wireless internet is not very reliable. You hotel to beach is easy, But the way to beach (the alley close the beach) is dirty, and full of garbage. you should complain to some people, or business owners, or government, or some organizations. Clean access to beach is important to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Port Coquitlam, Canada
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My friend and I chose to visit this location to celebrate my 50th birthday. Red Tag had an awesome deal, but you get what you pay for! This was my 6th visit to Puerto Vallarta and my friend's first. I was excited for her to experience the magic of Mexico and the beauty of the people. The resort is very... More 

Was this review helpful? Yes
Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is beautiful, real Mexican atmosphere! The staff is unbelievably polite and so nice !! I would recommend this hotel to anyone! The whole experience was a trip I will never forget! It is also very family orientated !!

Review collected in partnership with this hotel

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Columbus, Ohio
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 29, 2015

We really enjoyed this resort! It is truly a Mexican culture of architecture and ambience. The service was terrific and the food very good! {HAVE THE OMELETTES!!!} We relaxed by the pool, hung out at the private club beach, and took a walk to the Malacon{boardwalk shops}. Totally worth it!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
hacienda_hotel, Gerente at Hacienda Buenaventura Hotel Spa & Beach Club, responded to this review

Dear skt54, Thank you very much for your comments, thank you for the score that you have given us, we are proud that you've enjoyed all our hotel, Puerto Vallarta, our services, the beach, everything that motivates us a lot, we share with all your experience, I promise that we will work with the theme of internet. Thanks for everything... More 

AR
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 26, 2015

I have stayed at Hacienda several times. Each time is better than the last. The rooms are clean, comfortable., The pool/courtyard area is beautiful and the beach club, though a short distance away on Playa d' Oro, is very nice. The staff at the hotel proper and the beach club is excellent...very helpful and respectful, as well as genuinely pleased... More 

Was this review helpful? Yes 2
hacienda_hotel, Gerente at Hacienda Buenaventura Hotel Spa & Beach Club, responded to this review

DEar skt54, Thank you very much for your comments, thank you for the score that you have given us, we are proud that you've enjoyed all our hotel, Puerto Vallarta, our services, the beach, everything that motivates us a lot, we share with all your experience, I promise that we will work with the theme of internet. Thanks for everything... More 

Red Deer, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 26, 2015

We had booked adjoining rooms but the 2nd room was 3 doors down and only had 1 bed for my adult son and daughter. They brought in a cot and informed us that there were people in the adjoining room to ours and there was nothing they could do. The dresser in our room was so badly water damaged that... More 

Was this review helpful? Yes 1
hacienda_hotel, Gerente at Hacienda Buenaventura Hotel Spa & Beach Club, responded to this review

Dear Marg M, thank you for your comments as they help us to improve on the details that you mention it, we will work on the theme of the rooms, bathrooms, beds, at the restaurant in addition to our buffet, we are introducing a new menu where guests can enjoy also and have more variety. Regarding children are a little... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 11, 2015

People were very educated nice and helpful. First time there and in Puerto Vallarta but I'll definitely return to this hacienda when the opportunity arrives. Sumaly was very friendly and knowledgeable on her job entertaining guess I thank you for that 😄

Was this review helpful? Yes 1
hacienda_hotel, Gerente at Hacienda Buenaventura Hotel Spa & Beach Club, responded to this review

Dear Edder M, thank you very much for having enjoy it, and also for having shared, is motivating to know that you lived and enjoyed in Puerto Vallarta, our hotel and our staff. thanks, we hope to see you soon. More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 4, 2015

Super slow internet... old bathrooms.... stinky towels and old mattres... not to mention the inability to book a dinner reservation.... rdeeply regret it..... we tried to have a good time regardless.... but the hotel services made it hard for us

Was this review helpful? Yes 3
hacienda_hotel, Gerente at Hacienda Buenaventura Hotel Spa & Beach Club, responded to this review

Dear Eloy P, I send warm greetings on behalf of our entire team, I feel very sorry to know that you have not enjoyed your time with us, I assure you we will work to remedy what you mention us, I hope you give us the opportunity to endorse our commitment to quality of our services. We wonder if we... More 

saskatchewan
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 1, 2015

Without any doubt the Hacienda is a "Gem" this is not the Hilton, it is a authentic Mexican Resort with staff that love to see you there and help you any way they can, you are greeted with a smile, hug, good morning, afternoon. This resort is kept very clean daily, the staff are forever cleaning and busy at all... More 

Was this review helpful? Yes 5
hacienda_hotel, Gerente at Hacienda Buenaventura Hotel Spa & Beach Club, responded to this review

Dear havingfun67, on behalf of our entire team we thank you for your words, is very rewarding when guests like you appreciate both this, the hotel, the Mexican style, service, all our staff, Andrew, ivan1 and 2, miguel serving loungers, Jairo, Maria the maid, all, all this really motivates us to continue our staff enjoys reading these reviews, for these... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 29, 2015 via mobile

Loved my trip to Mexico so much! The hacidena was just perfect. The service was great! The pool was nice. Lots of space at the beach. Loved the all inclusive food and drinks! The waiters and other staff were very friendly! Would love to visit again!

Was this review helpful? Yes 2
hacienda_hotel, Guest Relations Manager at Hacienda Buenaventura Hotel Spa & Beach Club, responded to this review

Dear Guest, It is a pleasure for us to know that you enjoyed your time in Puerto Vallarta and our service, please share with all your experience, and we'll wait here soon. More 

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