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Hacienda Buenaventura Hotel Spa & Beach Club

Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
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Hacienda Buenaventura Hotel Spa & Beach Club
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Hacienda Buenaventura Hotel Spa & Beach Club
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662 reviews from our community

Traveler rating
    174
    258
    107
    56
    67
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129
245
34
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

People were very educated nice and helpful. First time there and in Puerto Vallarta but I'll definitely return to this hacienda when the opportunity arrives. Sumaly was very friendly and knowledgeable on her job entertaining guess I thank you for that 😄

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Super slow internet... old bathrooms.... stinky towels and old mattres... not to mention the inability to book a dinner reservation.... rdeeply regret it..... we tried to have a good time regardless.... but the hotel services made it hard for us

Was this review helpful? Yes 2
saskatchewan
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Without any doubt the Hacienda is a "Gem" this is not the Hilton, it is a authentic Mexican Resort with staff that love to see you there and help you any way they can, you are greeted with a smile, hug, good morning, afternoon. This resort is kept very clean daily, the staff are forever cleaning and busy at all... More 

Was this review helpful? Yes 3
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Loved my trip to Mexico so much! The hacidena was just perfect. The service was great! The pool was nice. Lots of space at the beach. Loved the all inclusive food and drinks! The waiters and other staff were very friendly! Would love to visit again!

Was this review helpful? Yes 1
hacienda_hotel, Guest Relations Manager at Hacienda Buenaventura Hotel Spa & Beach Club, responded to this review

Dear Guest, It is a pleasure for us to know that you enjoyed your time in Puerto Vallarta and our service, please share with all your experience, and we'll wait here soon. More 

Chihuahua, Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

I don't like to leave negative rehiews but it is a very old hotel. In much need of a complete renovation. The food was recyled from breakfast to lunch in different presentations.The hotel rooms have a moldy smell and the bathrooms smell of sewer. Not worth the rate they offer as an all inclusive. I do admit the staff was... More 

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hacienda_hotel, Guest Relations Manager at Hacienda Buenaventura Hotel Spa & Beach Club, responded to this review

Dear Guest, thanks for your visit to Puerto Vallarta and our hotel, we are very sorry that you have not enjoyed our services as much as you'd wanted, I assure you we will work to improve the points you mentioned to us, both food and in our rooms. we appreciate your comments, they help us to improve every day. More 

cape dorset nu
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 15, 2015

Very nice hotel great staff , nice food and pool bar excellent , the beach 5 minutes away, very nice, staff delivery drinks to u on the beach and nice food,over all I'd go back again,decent prices tooo,Cam

Was this review helpful? Yes 1
Victoria, British Columbia, Canada
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 15, 2015

this is a good hotel for cheap price, the service was very good with everybody being very nice at all times, far from the downtown but walking distance to the marine where many excursions depart, so it's good

Review collected in partnership with this hotel

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Port Alberni, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 15, 2015

We had a lovely time and the staff are all very nice! The food was good, but need to change it around, we felt that we were eating the same thing everyday-:( Other then that, it was all good for the price!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Chilliwack, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 13, 2015

Even though our stay was during the Mexican holiday, we were treated very well with our extremely limited Spanish communication. We enjoyed the authenticity of the of atmosphere and culture we experienced. If you don't mind children around on your holiday, would definitely recommend it for anyone.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Orillia, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2015

We stayed at the Hacienda in March and throughly enjoyed it. The clean rooms, friendly hotel staff, great entertainment and food made for a great vacation. The central location made it easy to get downtown for day shopping trips. The beach is so close you don't need to take the shuttle. The staff on the beach are always there to... More 

Was this review helpful? Yes 1
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