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Hacienda Buenaventura Hotel Spa & Beach Club

Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
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1 room 1 guest
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766 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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New York City, New York
1 review
3 of 5 stars Reviewed yesterday NEW

The hotel's location is central to everything. There are multiple stores as well as the bus stops (that take you to the city center), just 5-10 mins walking from the hotel. Our room was perfect: the air-conditioning was perfect, and the cleaning was pretty good, too. There, we met one of the nicest people ever (Sayuri). She helped us a... More 

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Victoria, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just back from our holiday at the Hacienda and the whole stay was awesome. All the staff treated us like family and the hotel was as always clean. The food was always fresh and hot and plentiful. We will be back again next year

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Was this review helpful? Yes 1
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The building is old. Not much variety on food. Basically you get it, whatever you pay for. But other hand staff was amazing they are really helping whenever we need it. From managers to staff all are friendly & ready to help you. Yes there is some communication issues with some waiters and specially housekeeping staff they can't understand other... More 

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Was this review helpful? Yes 1
Chicago, Illinois
1 review
2 of 5 stars Reviewed 2 weeks ago

Had problems with the air conditioner, the ceiling was leaking, our door never closed all the way and was broken, bad WiFi connection and the food was not good. We are not coming back to this hotel again.

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Ciudad Juarez, Mexico
1 review
2 of 5 stars Reviewed 2 weeks ago

The room was so old and service was poor, they weren't kind. Wifi signal didnt work and when it worked was so slow. The food at the restaurant was the same everyday. This lady of the tour agency was so rude.

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Quebec City, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

***Read until the end*** Our stay at the Hacienda started somewhat on the wrong foot... We arrived more than 2 hours late from our initially planned arrival time of 9 p.m. ; thanks to Air Canada for having us sit on the plane at the gate for 2 1/2 hours... But, that's another story. When we arrived at the hotel,... More 

Was this review helpful? Yes 4
Washington DC, District of Columbia
1 review
3 of 5 stars Reviewed 3 weeks ago

The people that work at the hotel are very kind and helpful. The pool is overcrowded, and it is often super noisy at night due to the music. The rooms are clean, and the food is horrible. The breakfast is decent, but lunch and dinner are hit or miss. Mostly they are a miss. If you're looking for a safe... More 

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Miamia
1 review
5 of 5 stars Reviewed 4 weeks ago

excellent experience, Hope t comeback, all people were in good service , hospitality and always pay attention what I need. Many thanks for everything, excellent team members.I will recommended for ever.

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Las Cruces, New Mexico
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 24, 2015

I went to Puerto Vallarta last spring, I stayed at this hotel, which was the best thing about the trip! However, the city is incredible beautiful full of colors and people. The hotel isn't expensive either cheap. The rooms are pretty good, and the food and service is wonderful! Plus the pool is great, and the private beach just about... More 

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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 21, 2015

The hotel is older and a little dated but it has character and charm. Since this is a older hotel it has no elevators. But there are staff that is available to help with luaggage (Pack light). The staff is extremely friendly and has basic English skills to communicate. The pool is very nice and bartender knows there stuff. The... More 

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Beach (13)
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Deluxe Double Room (30)
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