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Buenaventura Grand Hotel and Spa

3.5 of 5 Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
#53 of 121 Hotels in Puerto Vallarta
1,067 Reviews 4 of 5 stars
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Buenaventura Grand Hotel and Spa
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Buenaventura Grand Hotel and Spa
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1,067 reviews from our community

Traveler rating
    396
    342
    157
    95
    77
See reviews for
232
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22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I brought my son here as a Christmas/early graduation gift and we both loved it. The staff are amazing and they changed our room without issue to an amazing room with a view. I truly felt like I had a vacation. I loved the fact that I could here the music on my balcony at night. Truly lovely and I... More

Was this review helpful? Yes 6
Los Angeles, California
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel is in a great location. Unfortunately, there is nothing Grand or resort-like about it. Hotel: it is old and needs some major updating. Rooms: Old. Floor Moldy. Outdated. I think owners think they can make some minor updates and call it a day but what's needed is a major overhaul! Pool/Beach: the towel service is ridiculous. They make... More

Was this review helpful? Yes 9
cesar s, Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear Guest, thank you for choosing Buenaventura Grand Hotel and Spa for your recent stay in Puerto Vallarta, Thanks also for sharing all your experience and the feedback. We are sure that your comments help us to improve our services and as evidence of our commitment to continuous improvement, We already took the necessary actions to correct the signs you... More

Saskatoon, Canada
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 4, 2014

The servers were the best part only reason our family would go back the receptionists weren't helpful at all. they gave us the wrong room and never had an answer. we paid for an upgrade and they gave us a bad room and didn't care about the price we payed. toilet got plugged various times. too much noise in the... More

Was this review helpful? Yes 6
cesar s, Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear AR, thank you for choosing to Buenaventura Grand Hotel and Spa for your recent stay in Puerto Vallarta, Thanks also for sharing all your experience and feedback on our service. It is motivating and we are proud to know that you enjoyed the service waiters, bartenders, food, our restaurants and bars, I assure you we will work to improve... More

San Jose, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 3, 2014

We just came back from a week in Puerto Vallarta, we meet family from Mexico City over there, this hotel has great location, excellent service, all the staff from belt boys, concierge, waitress, cooks, entertainment, housekeeping, maintenance, kids club, spa were very professional and friendly. The hotel requires some maintenance but everything is fixed when is reported. Everything is clean... More

Was this review helpful? Yes 2
cesar s, Manager at Buenaventura Grand Hotel and Spa, responded to this review

Thank you for choosing to Buenaventura Grand Hotel and Spa for your recent stay in Puerto Vallarta, Thanks also for sharing all your experience and feedback on our service. It is motivating and we are proud to know that you enjoyed the service of waiters, bartenders, food, activities with Jorge and Lalo, the Kids club and all, I assure you... More

Santa Clarita, California
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 30, 2014

I made a list so that you can evaluate the hotel on your own. We stayed in two rooms that were far better than our friends, but still in desperate need of TLC. Also, the all-inclusive fees are horrendous considering the food and drink quality and lack of “inclusive” type amenities. Pros: Some great employees such as Fausto pool drink... More

Was this review helpful? Yes 8
Buenaventura G, Manager at Buenaventura Grand Hotel and Spa, responded to this review
Google Translation

Estimada Nicky, Gracias por hospedarse con nosotros en su reciente visita a Puerto Vallarta, lamento mucho que no haya disfrutado... More

charlotte
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 23, 2014 via mobile

Came as part of a wedding and everyone's room was messed up. We booked a honeymoon suite, upon arrival they told us that room was unavailable and put us in a standard room. After calling to complain about the stifling hot room twice and asked to be moved they indicated that they knew the AC didn't work on this room... More

Was this review helpful? Yes 6
cesar s, Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear Charlotte, Thank you for choosing to Buenaventura Grand Hotel and Spa for your recent stay in Puerto Vallarta, Thanks also for sharing all your experience and for your comments about our service. We are sorry that your stay was not what you imagined, I assure you the feedback you sent us is very important to us and the misallocation... More

Seattle, Washington
Contributor
20 reviews 20 reviews
11 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed July 15, 2014

We stayed at the Buenaventura Grand with family who go to Puerto Vallarta every year. Because they stay so often we trusted their judgement and booked a room without researching every. single. option. like I normally do when making reservations. While the amenities and food are nothing special, the value and location are pretty tough to beat. It was an... More

Was this review helpful? Yes 5
Buenaventura G, Manager at Buenaventura Grand Hotel and Spa, responded to this review
Google Translation

Gracias por hospedarse con nosotros en su reciente visita a Puerto Vallarta, lamento mucho que no haya disfrutado su estancia... More

San Francisco, California
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 13, 2014

We were pleasantly surprised. We chose the hotel because of its location, a short walk to the Boardwalk and all the shops. The hotel is clean. The air conditioning worked perfectly. It is an older hotel and you see some wear an tear. Our grand daughters has a great time in the pools and on the beach. The food is... More

Was this review helpful? Yes 6
cesar s, Manager at Buenaventura Grand Hotel and Spa, responded to this review

J Dear Andy, Thanks for choosing to Buenaventura Grand Hotel and Spa on your recent visit to Puerto Vallarta, Thanks also for sharing all your experiences with everyone and the rate that you grant us and your comments about our service. Thank you also for your words and comments for the Hotel, is motivating for all who enjoy working here.... More

Pico Rivera, California
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 13, 2014

First let me start off by saying that if you want a 5 star resort for cheap price, this is not the place. With that being said, the Buenaventura Grand is a great deal for the price. The hotel is NOT a place to be quite and romantic, although they will try to accommodate any request you may have.This is... More

Was this review helpful? Yes 6
cesar s, Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear Jose V, Thanks for choosing to Buenaventura Grand Hotel and Spa on your recent visit to Puerto Vallarta, Thanks also for sharing all your experiences with everyone. Thank you also for your words and comments for the Hotel and Alejandro, is motivating for all who enjoy working here. Greetings to all your family w miss you already. Cesar Soto More

1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 13, 2014

We first booked this hotel based on overlooking bad reviews and pricing. Gotta say although there are a lot of reviews with people just strait complaining, there is some substance there. Overall I'd say we had a great time! We went as a family vacation, myself, wife, 2 yr old daughter, sister in law and wife's parents who are young... More

Was this review helpful? Yes 5
cesar s, Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear John C, Thanks for choosing to Buenaventura Grand Hotel and Spa on your recent visit to Puerto Vallarta, Thanks also for sharing all your experiences with everyone. I assure you we will work to correct the details you mention so next time you visit us you will find these changes. Thank you also for your words and comments for... More

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Additional Information about Buenaventura Grand Hotel and Spa

Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Buenaventura Grand Hotel and Spa 3.5*
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta

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