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Buenaventura Grand Hotel and Spa

Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
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1 room 1 guest
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Buenaventura Grand Hotel and Spa
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1,487 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
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San Francisco, California
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The location of this hotel is good.. its close to the Malecon and its a nice location on the beach. The SERVICE is what makes this hotel... We have yet to have better service even in the high ends as we did here. They truly went above and beyond for us, we stayed in the honeymoon suite and it was... More 

Was this review helpful? Yes 1
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Brianna: Thank you for your comment and for let us know about the certain areas we have to work in, we hope you give to us the opportunity to take care of you again, and we can show you our improvements. We will extend your comments to all our staff. Cordially Jorge Rebolledo Chief Concierge More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed for 2 weeks, never tired of the food, always found interesting things to eat. We're not big drinkers but we did enjoy the wine with dinner and an occasional drink by the pool.. The first room we were given was not great, but we were moved to a good room for the rest of our stay. Hotel is... More 

Was this review helpful? Yes 1
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Susan: Thank you for give us your the time on your comment, We glad to know that you spent a great vacation with us and even more pleased that you want to return, these make us to continue and improve every day. Thank for your comment and will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge More 

New Orleans, Louisiana
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I just left yesterday after a 5 day stay at this hotel. The hotel is beautiful. The grounds are meticulously maintained. The pools are clean and the social hub of the resort for people watching and having drinks. The beach is gorgeous and only a step away from the main pool and beach restaurant. The staff is... More 

Was this review helpful? Yes 2
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Gallup: We appreciate the point by point describe their memorable experience, which will make our future guests live through their lines the experience of staying with us and also want to be pampered like you. We glad to know that you spent a great vacation with us. Is a pleasure to me and all my co-workers to serve you... More 

Regina, Saskatchewan, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

First time we went was our first trip to Mexico about 6 years ago. Had a great time and have been back to Mexico every year since. We stayed here again 1 1/2 years ago and were not that impressed this go around. Always out of light beer at the pool or in the restaurant, decided to switch to a... More 

Was this review helpful? Yes
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Shannon: We glad to know that you spent a great vacation with us and even more pleased that you want to return with all your family, these make us to continue and improve every day. Thank you for give us your the time on your comment, hopefully grant us the opportunity to serve you as you deserve. Thanks for... More 

Calgary, Canada
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

With all of the negativity that people tend to write in Trip Advisor and other blogs, PLEASE Just experience it yourself and make it positive, there is always a gold lining somewhere and if you cant find one -keep your stuff yourself -Bad gets worse very quickly, remember you are going to Mexico not the USA or Canada, so be... More 

Was this review helpful? Yes 2
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Jeff: Thank for your comment, We glad to know that you and your wife spent a great time with us. We appreciate the point by point describe their memorable experience, which will make our future guests live through their lines the experience of staying with us and also want to be pampered like you. Thank you again for your... More 

Denver, Colorado
1 review
3 of 5 stars Reviewed 2 weeks ago

Staff is courteous at times however waiter service on the weekend was under staffed and took 30 minutes to get drinks. Alcohol quality is cheap however they do have a variety of non alcoholic drinks that are descent. Room Service IS TERRIBLE NEVER GOT MY FOOD waited for 2 hours never got my food so i cancelled my order. Pools... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear R6557JGlauram: We are sorry that your stay was not what you imagined; I assure you the feedback you sent us is very important to us, because that help us to work and improve in everything we need. Thank you for give us your the time on your comment, hopefully grant us the opportunity to serve you as you deserve.... More 

DeForest, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Highly recommended. All the staff was very good and courteous. Some stood out as excellent and will take very good care of you. The location is an easy walk to the Malecon and other downtown spots. All of family had a great time (ages 42, 41, 18 and 11). Don't hesitate to book this hotel if you are looking for... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear J1mS1mps0n: We glad to know that you spent a great vacation with us. We will extend your comments to all our staff. Thank you again for your comments these make us to continue and improve every day. I hope you give us the opportunity to have you again in a near future. Cordially Jorge Rebolledo Chief Concierge More 

Lynnwood, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotels it self is GREAT!!!! good foods, from breakfasts thru dinners. the hotel location was perfect for me. Easy walking distance to where I want to be. If there is one small knock is a little loud late at night. But its the other guest that don't respect other.( You get that no matter where you go).

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear pitedets: Thank you for give us your the time on your comment and for let us know about the great time that you spend with us, give us great joy that you enjoyed your stay. Will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge More 

San Mateo, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The hotel was really old, floor was stained, bathroom tiles were broken and chipped. I had to wear flip flop in room and bathroom because it just looked gross and dirty.....not much selection of food so it can get pretty boring if you plan to stay there for a week. We stayed just for 4 nights...

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear 195trangs: We are sorry that your stay was not what you imagined; I assure you the feedback you sent us is very important to us, because that help us to work and improve in everything we need. Thank you for give us your the time on your comment. Cordially Jorge Rebolledo Chief Concierge More 

Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Traveled here Christmas 2014 for one week. We had a third floor balcony room, the view was perfect. The room was decent, nothing spectacular, but we spent very little time here and the time we did spend was out on the balcony, so I highly recommend requesting a room with one. The hotel is small but the layout is great,... More 

Was this review helpful? Yes 7
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Stephanie: Thank you for give us your the time on your comment and for let us know about the great time that you spend with us, give us great joy that you enjoyed your stay. We appreciate the point by point describe their memorable experience, which will make our future guests live through their lines the experience of staying... More 

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