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Buenaventura Grand Hotel and Spa

3.5 of 5 Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
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Buenaventura Grand Hotel and Spa
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Buenaventura Grand Hotel and Spa
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1,136 reviews from our community

Traveler rating
    420
    366
    173
    98
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253
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Canada
Top Contributor
52 reviews 52 reviews
13 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was one of a group of 11 at the Buenaventura November 13 to 26, 2014 to celebrate a couple of significant birthdays. We all had had a fantastic time. Just a point of note, there was a children’s soccer tournament on at the time so there were dozens of children around over that first weekend and even though the... More 

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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

If you like the city of PV this is a great location, 10 minute walk to the Malecon. Best feature by far is the staff and service. Beach service for drinks! Food is good but missing fresh vegetables for making a salad. I'm not big on the prepared saucy type salad dishes and only 3 times in 2 weeks was... More 

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Regina
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We just got back from another two week stay on Jan 28th 2015. Our family & friends loved their stay with us at the Buenaventura. If I was to complain about anything it is that there isn't enough of an adult only section with a "real" swim-up bar. They have amazing staff and it's a great location!!!

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Was this review helpful? Yes 1
Dublin, United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have mixed feelings about this resort. Overall, I would say our group was disappointed by the accommodations. We are a group of young professionals (six couples total) looking for a fun, all-inclusive resort. The demographic at the Buenaventura was not what we expected: it was a lot of old people, some families with kids (we requested a hotel w/... More 

Was this review helpful? Yes 2
Branford, Connecticut
Contributor
13 reviews 13 reviews
9 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Buenaventura the week of Thanksgiving 2014, a big improvement with their all-inclusive plan and they've also added a gym since our stay in 2008. The Buenaventura is now 'exclusively' all-inclusive, in the past an AI option was available, mostly buffet plus the ala carte lunch w/salad bar, one ala carte dinner at the hotels Brazilian restaurant... More 

Was this review helpful? Yes 1
North Vancouver BC Canada
Top Contributor
99 reviews 99 reviews
11 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Cons: emailed the hotel manager twice about our anniversary dinner plans, never received a response. Sunset restaurant al a carte was not good unless you like appetizer portions for an entree and service that was faster than MacDonalds when it's supposed to be fine dining. Pros: Great staff and service. All vacation we commented on how great service was, the... More 

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Crockett, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Moldly rooms Unaccommodating manager Books rooms to capacity without accommadating party booking (2 small full beds for couples in rooms) Food is lousy!!! View on beach at beach bar good. "Jorge "Great servicing drinks at pools and beach. At The guest desk it is not their pleasure to serve or help. No concierge knowledge for what's around. Phones didn't work.... More 

Was this review helpful? Yes 2
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel and Spa, responded to this review

Thank you for choosing Buenaventura Grand Hotel and Spa for your recent stay in Puerto Vallarta, Thanks also for the feedback you left us the day of your departure. We are sure that your comments help us to improve our services and as evidence of our commitment to continuous improvement we are working on all the inconvenience that you let... More 

Vancouver, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I have stayed at this hotel 4 times from early 80 till now ,you cannot beat location everything is walking distance,malecon old Vallarta and flea market.staff in hotel in restaurant, bar and pool are great . The hotel only has ltd rooms with balcony or view to ocean the biggest complain about this all inclusive is that not many guest... More 

Was this review helpful? Yes 4
Keystone, Colorado
Top Contributor
239 reviews 239 reviews
75 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this resort for a wedding and enjoyed myself. At first, the room I had paid for was unavailable and they put me in an ok room for the first night. They then moved me to a very nice room with an ocean view. The shower and some of the furniture needs updating but the deck and hot... More 

Was this review helpful? Yes 2
Hereford, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

What this hotel lacks in luxury is made up for by the friendliness of the the other guests and staff. With the same exception of the front desk, these guys need a lesson in customer relations, all the other staff were polite, friendly and keen to please. The food is ok, nothing exceptional, but the is plenty of it, and... More 

Was this review helpful? Yes 5
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Additional Information about Buenaventura Grand Hotel and Spa

Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Buenaventura Grand Hotel and Spa 3.5*
Number of rooms: 225
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta
Hotel Style:
#20 Spa Hotel in Puerto Vallarta
#30 On the Beach Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta

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