We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Buenaventura Grand Hotel and Spa

Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Buenaventura Grand Hotel and Spa
Professional photos View all
Browse nearby
Buenaventura Grand Hotel and Spa
Add Photo Write a Review

1,385 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    500
    457
    226
    112
    90
See reviews for
341
467
47
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1385)
  • Mar-May only
    (500)
  • Jun-Aug only
    (275)
  • Sep-Nov only
    (175)
  • Dec-Feb only
    (435)
All months
San Luis Obispo, California
1 review
3 of 5 stars Reviewed 6 days ago NEW

My daughter and I stayed here and just got back from our trip. Immediately upon our arrival, after traveling all night, the concierge pulled us into her office to tell us about the hotel. At first we thought it was nice but when she asked what activities or excursions we were interested in she was not familiar with any of... More 

Was this review helpful? Yes
Hayward, California
Level Contributor
2 reviews
4 of 5 stars Reviewed 1 week ago

The staff was great, especially the staff at the pool bar!! The hotel was clean and the room was very comfortable. The food was not great but not bad either. There was enough of a variety to choose from.

Review collected in partnership with this hotel

Was this review helpful? Yes
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Maribel G: We glad to know that you spent a great stay with us, We will extend your comments to all our staff. Thanks for your comment and will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge More 

Calgary, Canada
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a smaller hotel. Is not for people looking for grandeur .. If you want great service , good food , and relaxation go here . Omar in main Resturaunt is the best. Jorge, Eduardo , faustivo at pool are great . Any of the servers are good. Stephanie at front desk is so sweet and efficient. Go... More 

Was this review helpful? Yes 3
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Kerri n: We appreciate the point by point describe their memorable experience, which will make our future guests live through their lines the experience of staying with us and also want to be pampered like you . We will extend your comments to all our staff. We can´t wait to see you soon here with your big family to... More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful time here! I was hesitant with some of the reviews but the staff works HARD and are beyond friendly. It was clean, safe, fun, and had all we needed. I would recommend it definitely.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Amy: Thank you for give us your the time on your comment and for let us know about the great time that you spend with us, give us great joy that you enjoyed your stay, will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge More 

Saint Charles, Missouri
1 review
3 of 5 stars Reviewed 2 weeks ago

When we first go to the resort, we checked in at the front desk. They then sent us over to their loyalty program concierge desk. They try and suck up to you by telling you how skinny and beautiful you are and then start in on how perfect your kids are....blah blah blah. They promise you that on your second... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Clorimier: We are sorry that your stay was not what you imagined; I assure you the feedback you sent us is very important to us, because that help us to work and improve in everything we need. Thank you for give us your the time on your comment. Cordially Jorge Rebolledo Chief Concierge More 

Fairfield, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

If you're looking for location is good, near the Malecon, otherwise a horrible experience; from bad food to uncomfortable beds, personnel is good but I'm finding hard to make ok comments, don't be fooled by web pictures. Food is disgusting

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Guest: We are sorry that your stay was not what you imagined; I assure you the feedback you sent us is very important to us, because that help us to work and improve in everything we need. Thank you for give us your the time on your comment, hopefully grant us the opportunity to serve you as you deserve,... More 

Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my 2nd time to Buenaventura and I can't say enough about the staff here! AMAZING! Gustavo, Eduardo, Alejandro, Eric, Jorge, Fausto, Omar were exceptional!! Thank you!! We will be back! :) :) :)

Was this review helpful? Yes
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear LaceyMac: Thank you for give us your the time on your comment and for let us know about the great time that you spend with us and even more pleased that you want to return. We will extend your comments to all our staff. Will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge More 

San Jose, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Place was amazing. Great staff, great food, great views. There was a wide variety of things to do and the service was impeccable. Everyone was very friendly, welcoming, and accommodating to everything my girlfriend and I needed.

Review collected in partnership with this hotel

Was this review helpful? Yes
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear T5492FKandrews: Thank you for give us your the time on your comment and for let us know about the great time that you spend with us, give us great joy that you enjoyed your stay. Will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge More 

Ridgewood, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Our family enjoyed at Buenaventura. Service, food, entertainment and staffs were so good. The hotel located around city. Beach n indoor pool were so clean. I loved to stay at Buenaventura n if I can have another chance, I'll love to visit again. Thanks Buenaventura...

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear HaeChoi: Thank you for sharing your comments with us, give us great joy to know that you are want to being back with us and know that you spent a great vacation. looking forward to host it you soon. Cordially Jorge Rebolledo Chief Concierge More 

Hemet, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Everyone we came in contact with were very professional & attentive. I believe Gustavo was one of our waiters and he stood out as exceptional. We thoroughly enjoyed our stay and hope to be able to do it again in the future.

Review collected in partnership with this hotel

Was this review helpful? Yes
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Guest: We glad to know that you spent a great vacation with us and even more pleased that you want to return, these make us to continue and improve every day. Thank for your comment and will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,087 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (865)
Viewed
View from room (73)
Viewed
Bathroom (19)
Viewed
Dining (85)
Viewed
Room/suite (106)
Viewed
Hotel & grounds (152)
Viewed
Pool/beach area (185)
Viewed
Family/play areas (8)
Viewed
Business center/function rooms (5)
Viewed
Other (232)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (136)
Viewed
Adult Pool (11)
Viewed
Amenities (6)
Viewed
Beach (12)
Viewed
Children's Pool (14)
Viewed
Honeymoon Suite (30)
Viewed
Restaurants and Bars (25)
Viewed
The Hotel (38)

Management photos: Courtesy of the property manager

Viewed
All management photos (86)
Viewed
Pool/beach area (4)
Viewed
Dining (9)
Viewed
Room/suite (11)
Viewed
Hotel & grounds (7)
Viewed
Business center/function rooms (4)
Viewed
Family/play areas (5)
Viewed
View from room (11)
Viewed
Other (35)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay