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Buenaventura Grand Hotel and Spa

3.5 of 5 Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
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Buenaventura Grand Hotel and Spa
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Buenaventura Grand Hotel and Spa
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1,083 reviews from our community

Traveler rating
    403
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    160
    96
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240
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver, Canada
Contributor
13 reviews 13 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed in the last week in Feb. 2014. I am writing now because it's time think about going back to PV this upcoming Feb. in 2015. It was my first time at this Hotel last Feb. and I booked based on the reviews a year ago. I knew not to expect a 5 Star property. The location and price... More

Was this review helpful? Yes 4
Cesar S, Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear Mr. Suitetrav, thank you for writing your experience and share it with everyone, I assure you that we care about improving every day, and I guarantee you will not regret you stay with us again, please let me know when you're going to come to assign your room and personally oversee that everything is correct. Regarding the bad reviews... More

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The price for an all inclusive is good, but they only have 2 restaurants and very short in staff, so it will take a couple of hours to receive your food.The quality on the buffet is poor, ants in the dessert section, etc. One night they ran out of napkins.... and the staff was going crazy with so many people... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Cesar S, Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear Goodet Thanks for staying at this beautiful Buenaventura Grand Hotel & Spa, thanks also for sharing your experience with everyone, your comments are very important to us assure you that we will improve the points you mention as restaurants, we will have two specialty restaurants open, also also our two dinners "CHEF'S TABLE" will improve substantially with this topic.... More

Saskatchewan
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here in February of 2014 and am getting ready to book again. Although the hotel is old and could use some renovating, I did get on a renovated floor (ocean view) and my room was very clean and comfortable. My sister and her family were on the other side of the hotel and they definitely need updating but,... More

Was this review helpful? Yes 3
Burbank, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We were there for a wedding and that turned out great. The hotel is in need of renovations and upgrades. The rooms are ample size but need some work. The staff is fantastic and does a wonderful job!!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Austin, Texas
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, we had a great time. PROS: -Service: AMAZING. Granted it was best during the week when the hotel was not crowded, but still great on the weekend too. Everyone was so nice and it was constant attention for drink refills and food. This is by far its best attribute. -Food: Excellent. For all-inclusive, we were impressed -Drinks: Delicious. And... More

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 2 weeks ago

Went on vacation with my 78 year old mother, sister, brother and niece. The trip was great only accented by the superb serves and personal attention by the staff. It was the little thing on this all inclusive deal that made it stand out, they have room serves at small tip cost to your room, a mini bar included in... More

Was this review helpful? Yes
San Diego, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had been planning for years to take my mother on a trip, she is now 78 and cant walk a lot, we choose PV and the Buenaventura based on location. I have been to PV twice already and know the area pretty well. we where pleasantly surprised to learn that all was really INCLUDED, mini bar and room service... More

Was this review helpful? Yes 2
Chicago, Illinois
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First off, we paid for an ocean view room, our room was some ocean but mostly side street view. I was sharing a room with my sister & thought I had requested a double bed (but I guess I didn't). The bellboy called down to reception to ask if there was a double bed available; they said the only one... More

Was this review helpful? Yes 6
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 6, 2014

I brought my son here as a Christmas/early graduation gift and we both loved it. The staff are amazing and they changed our room without issue to an amazing room with a view. I truly felt like I had a vacation. I loved the fact that I could here the music on my balcony at night. Truly lovely and I... More

Was this review helpful? Yes 9
Cesar S, Manager at Buenaventura Grand Hotel and Spa, responded to this review

Hello, Thank you! it gives me pleasure to know that you enjoyed your stay in our hotel, and thanks also for sharing it with everyone, it helps us a lot, since many people have no idea how well they can enjoy their holidays with us. thank you and I send you a hug, I am very proud that we are... More

Los Angeles, California
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 17, 2014

This hotel is in a great location. Unfortunately, there is nothing Grand or resort-like about it. Hotel: it is old and needs some major updating. Rooms: Old. Floor Moldy. Outdated. I think owners think they can make some minor updates and call it a day but what's needed is a major overhaul! Pool/Beach: the towel service is ridiculous. They make... More

Was this review helpful? Yes 9
cesar s, Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear Guest, thank you for choosing Buenaventura Grand Hotel and Spa for your recent stay in Puerto Vallarta, Thanks also for sharing all your experience and the feedback. We are sure that your comments help us to improve our services and as evidence of our commitment to continuous improvement, We already took the necessary actions to correct the signs you... More

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Additional Information about Buenaventura Grand Hotel and Spa

Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Buenaventura Grand Hotel and Spa 3.5*
Number of rooms: 225
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta

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