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Buenaventura Grand Hotel and Spa

Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
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Buenaventura Grand Hotel and Spa
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Buenaventura Grand Hotel and Spa
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1,385 Reviews from our TripAdvisor Community

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Traveler rating
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    456
    227
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    90
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342
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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San Luis Obispo, California
3 of 5 stars Reviewed 3 days ago NEW

My daughter and I stayed here and just got back from our trip. Immediately upon our arrival, after traveling all night, the concierge pulled us into her office to tell us about the hotel. At first we thought it was nice but when she asked what activities or excursions we were interested in she was not familiar with any of... More 

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Hayward, California
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

The staff was great, especially the staff at the pool bar!! The hotel was clean and the room was very comfortable. The food was not great but not bad either. There was enough of a variety to choose from.

Review collected in partnership with this hotel

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Albuquerque, New Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We have booked at this hotel for next month. However, it has been very disconcerting that there customer service is very poor. I have attempted by phone and email to discuss upcoming reunion plans and requests, but no one seems to care or respond. We have called the concierge, reservations and emailed everyone on the contact list at the website... More 

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Calgary, Canada
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a smaller hotel. Is not for people looking for grandeur .. If you want great service , good food , and relaxation go here . Omar in main Resturaunt is the best. Jorge, Eduardo , faustivo at pool are great . Any of the servers are good. Stephanie at front desk is so sweet and efficient. Go... More 

Was this review helpful? Yes 3
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful time here! I was hesitant with some of the reviews but the staff works HARD and are beyond friendly. It was clean, safe, fun, and had all we needed. I would recommend it definitely.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Saint Charles, Missouri
1 review
3 of 5 stars Reviewed 2 weeks ago

When we first go to the resort, we checked in at the front desk. They then sent us over to their loyalty program concierge desk. They try and suck up to you by telling you how skinny and beautiful you are and then start in on how perfect your kids are....blah blah blah. They promise you that on your second... More 

Review collected in partnership with this hotel

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Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Clorimier: We are sorry that your stay was not what you imagined; I assure you the feedback you sent us is very important to us, because that help us to work and improve in everything we need. Thank you for give us your the time on your comment. Cordially Jorge Rebolledo Chief Concierge More 

Fairfield, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

If you're looking for location is good, near the Malecon, otherwise a horrible experience; from bad food to uncomfortable beds, personnel is good but I'm finding hard to make ok comments, don't be fooled by web pictures. Food is disgusting

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Guest: We are sorry that your stay was not what you imagined; I assure you the feedback you sent us is very important to us, because that help us to work and improve in everything we need. Thank you for give us your the time on your comment, hopefully grant us the opportunity to serve you as you deserve,... More 

Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my 2nd time to Buenaventura and I can't say enough about the staff here! AMAZING! Gustavo, Eduardo, Alejandro, Eric, Jorge, Fausto, Omar were exceptional!! Thank you!! We will be back! :) :) :)

Was this review helpful? Yes
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear LaceyMac: Thank you for give us your the time on your comment and for let us know about the great time that you spend with us and even more pleased that you want to return. We will extend your comments to all our staff. Will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge More 

San Jose, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Place was amazing. Great staff, great food, great views. There was a wide variety of things to do and the service was impeccable. Everyone was very friendly, welcoming, and accommodating to everything my girlfriend and I needed.

Review collected in partnership with this hotel

Was this review helpful? Yes
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear T5492FKandrews: Thank you for give us your the time on your comment and for let us know about the great time that you spend with us, give us great joy that you enjoyed your stay. Will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge More 

Ridgewood, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Our family enjoyed at Buenaventura. Service, food, entertainment and staffs were so good. The hotel located around city. Beach n indoor pool were so clean. I loved to stay at Buenaventura n if I can have another chance, I'll love to visit again. Thanks Buenaventura...

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear HaeChoi: Thank you for sharing your comments with us, give us great joy to know that you are want to being back with us and know that you spent a great vacation. looking forward to host it you soon. Cordially Jorge Rebolledo Chief Concierge More 

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