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Buenaventura Grand Hotel and Spa

Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
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Buenaventura Grand Hotel and Spa
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Buenaventura Grand Hotel and Spa
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1,428 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
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Victoria, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Traveled here Christmas 2014 for one week. We had a third floor balcony room, the view was perfect. The room was decent, nothing spectacular, but we spent very little time here and the time we did spend was out on the balcony, so I highly recommend requesting a room with one. The hotel is small but the layout is great,... More 

Was this review helpful? Yes
Austin, Texas
1 review
1 of 5 stars Reviewed yesterday NEW

1ST AND LAST!!!! When you go to a place you expect them to be friendly and nice, out going well at this place it was nothing like that. All the employees were not friendly at all. The rooms need to be updated, the pool was not a crystal clean it was cloudy everyday any time of the day. It's pretty... More 

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Ottawa, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

A nice resort. Close to the old town (easy walk) and a lovely beach in front of the resort. Try the parasailing!!! Good food and friendly staff. Make sure you don't get a hotel room with no view or balcony. Very helpful concierge.

Was this review helpful? Yes 2
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Seymour: Thank you for give us your the time on your comment and for let us know about the great time that you spend with us, gives us great joy that you enjoyed your stay, Will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge More 

San Jose, California
Level Contributor
1 review
3 of 5 stars Reviewed 1 week ago NEW

Property is nice but needs to have more bar servers. We would have to order our own drinks at the bar. This property needs Air Conditioning in all common areas. Fans are not sufficient enough. Great Location, near Melecon.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Marian: Thank you for your comment and for let us know about the certain areas we have to work in, we hope you give to us the opportunity to take care of you again, and we can show you our improvements. Cordially Jorge Rebolledo Chief Concierge More 

Phoenix, Arizona
1 review
5 of 5 stars Reviewed 1 week ago NEW

We stayed here in May and had a wonderful time. The staff was more than friendly and always avaiiable when we needed something. And the location was perfect for walking to town. I would stay here again and probably will next year.

Was this review helpful? Yes 1
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Genny D: We glad to know that you spent a great vacation with us and even more pleased that you want to return, these make us to continue and improve every day. Thank for your comment and will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge More 

Whitecourt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We came here around 3 pm to check in but the room wasn't ready yet. We waited for like an hour to finally have the room ready for us and of course there’s no towels in the room. Opened the fridge and it is supposed to be full of drinks but it only has 1 beer can from the previous... More 

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Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Jane: We are sorry that your stay was not what you imagined; I assure you the feedback you sent us is very important to us, because that help us to work and improve in everything we need. Thank you for give us your the time on your comment. Hopefully grant us the opportunity to serve you as you deserve.... More 

Richardson, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

When we arrived at a quarter after 3 pm (check-in @ 3pm), we checked into the hotel, then were told we would receive our keys after we spoke with the concierge about their amenities.. Much like the sales trap when exiting the airport, this was actually a pitch for a 'Loyalty Program'(/time share), which was a nuisance, but neither here... More 

Was this review helpful? Yes 2
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Jesseg: We are sorry that your stay was not what you imagined, I assure you the feedback you sent us is very important to us, because that help us to work and improve in everything we need. Thank you for give us your the time on your comment, hopefully grant us the opportunity to serve you as you deserve... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel, staff, and amenities were awesome. We were always treated with respect and with great service. Only con was that there is no A/C in the restaurants or hotel lobby and it can get very hot while you're there. The rooms and gym do have A/C though.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Alejandro: Thank you for sharing your comments with us. Give us great joy to know that you spent a great vacation. Our gym is equipped with suitable to perform a routine exercise in the best conditions and everything you need to do, but I will check , thank you for your report. Looking forward to host it you soon.... More 

Ontario, California
1 review
1 of 5 stars Reviewed 4 weeks ago

it all started as we got to the hotel, they didnt even have a room ready for me for about an hour, then right after checking in came the stupid time share bull crap which pissed me off and made me cuss out the guy and made me walk away straight to the bar to get a much needed drink... More 

Was this review helpful? Yes
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Estimado Pedro: We are sorry that your stay was not what you imagined; I assure you the feedback you sent us is very important to us, because that help us to work and improve in everything we need. Thank you for give us your the time on your comment. Cordially Jorge Rebolledo Chief Concierge More 

San Luis Obispo, California
1 review
3 of 5 stars Reviewed June 28, 2015

My daughter and I stayed here and just got back from our trip. Immediately upon our arrival, after traveling all night, the concierge pulled us into her office to tell us about the hotel. At first we thought it was nice but when she asked what activities or excursions we were interested in she was not familiar with any of... More 

Was this review helpful? Yes 1
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel and Spa, responded to this review

Dear Ann S: Thank you very much for your comments, is very important for us your feedback to improve our service and quality. We are sorry that your stay was not what you imagined; I assure you the feedback you sent us is very important to us. Thank you again for your comments, hopefully grant us the opportunity to serve... More 

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