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All 120 Puerto Vallarta hotels

Buenaventura Grand Hotel and Spa

3.5 of 5 Hotel   |   Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
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Buenaventura Grand Hotel and Spa
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72%
Ranked #44 of 120 hotels in Puerto Vallarta
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
kerri n Calgary, Canada
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1,010 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Calgary, Canada
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Again I review this great hotel,yes it is a hotel not a resort like Secrets. Hosted a wedding party at resort in Feb. The staff are amazing!! Cesar the new concierge does a great job. He is always available to assist. Joel the front desk manager deeply cares for his guests. Jorge at the pool/beach waiter is great all of... More

Was this review helpful? Yes 8
Buenaventura G, Public Relations Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear Kerri, On behalf of all who enjoyed working in this beautiful hotel, Thanks for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. We are happy to hear from you and thank you for your words are really motivating and encourage us to continue our service philosophy, we will extend your comments... More

Las Vegas, Nevada
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went here with my kids and their friends who are all in there 20's so the location who great for the night time fun. The employees were awesome very attentive. The down falls of this place were the extremely water downed drinks. Only way to get a decent drink was to show a few dollars. Rooms need a little... More

Was this review helpful? Yes 6
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel and Spa, responded to this review

On behalf of all who enjoyed working in this beautiful hotel, Thanks for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. we are happy to ear from you and thank you for your words are realy motivating and encourage us to continue our service philosophy, we will extend your comments to all... More

Grande Prairie, Canada
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For a 4 star place, this is a good one. The service is really really good. Rooms are decent. Not fancy, but they are clean. The location is FANTASTIC. For the money, this is a good place to stay. And it has a very nice beach.

Was this review helpful? Yes 8
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear 432Tracy, we are happy to hear from you, on behalf of all who enjoyed working in this beautiful hotel, Thanks for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. we are happy to ear from you and thank you for your words are realy motivating and encourage us to continue our... More

Penticton, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is my fourth time back to this hotel. This time just went with a couple girlfriends. I can't say enough about the staff. The serving staff at the pool and beach Fausto,Jorge,Gustavo and Edwardo are all amazing. They will do anything to make you happy. I find all the staff works very hard. Our room was always clean and... More

Was this review helpful? Yes 4
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear Laurie H, Thank you for your words that give us strength and motivate us to continue this philosophy of service makes us happy to know that your holiday was perfect and I did them extended to our staff your comments, and I personally really really enjoy being a your side and make sure that you're happy. Cesar Soto Guest... More

Winnipeg, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This is our second visit, there will be a 3rd and 4th...... Wonderful friendly staff, nice clean rooms and excellent food. They had a 6 course gourmet dinner last night around the pool, Very close (10 minute walk) to the Malecon. Very good value. Ted & Penny -Winnipeg

Was this review helpful? Yes 2
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear Ted D, Thanks, thanks, thanks! On behalf of all who enjoyed working in this beautiful hotel, Thanks for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. Thank you for your words is motivating and encourages us to continue our service philosophy, we will extend your comments to all our employees, we... More

PEI
Contributor
15 reviews 15 reviews
6 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I arrived March 5th and stayed 12 days at this resort our friends joined us on the 10th of March. The location to the Malecon and old Town is perfect for exploring off resort. The service from the staff was top notch and although the resort is dated it was very clean. The food was good especially... More

Was this review helpful? Yes 4
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear jeanette s. On behalf of all who enjoyed working in this beautiful hotel, Thanks for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. Thank you for your words is motivating and encourages us to continue our service philosophy, we will extend your comments to all our employees, we are proud to... More

Nepean, Ont.
Reviewer
5 reviews 5 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just returned from a wonderful week long vacation at Buenaventura. After reading some of the negative comments about this resort I just do not see where they come from. So many pluses....the friendly staff, the cleanliness of the resort both inside and out, the location close to downtown, the beach and food that was above average for a four... More

Was this review helpful? Yes 7
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear Dianne52Nepean_Ont_, On behalf of all who enjoyed working in this beautiful hotel, Thanks for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. Thank you for your nice words that motivate us to continue our philosophy of service, I already extended to all the staff, we are proud to know that you... More

Indianapolis, Indiana
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed 6 days arriving on the 15th. Front desk and bell boy were polite and helpful, but it just went downhill from there. We were early and our room wasn't ready so they allowed us to change clothes in a courtesy room. I've seen gas station bathrooms cleaner than this floor, bed, chairs, shower, sink were absolutely filthy. And... More

Was this review helpful? Yes 3
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear someguyfromindy, On behalf of all who enjoyed working in this beautiful hotel, Thanks for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. We are sorry that your stay was not as pleasant as you imagine and you have not enjoyed it as much as more than four hundred guests who are... More

Saskatchewan
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Went to Buenaventura Grand recently....service was great....George on the beach was wonderful...always there to help. Had fun with the vendors on the beach, remember that is their job. Booked tour through Inclan's Tours for Botanical Gardens and tour through Puerto Vallarta...informative great time. We told him what we wanted to see but he offers many kinds of tours. Big Al... More

Was this review helpful? Yes 4
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear aaav, On behalf of all who enjoyed working in this beautiful hotel, Thanks for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. Thank you for your words are very motivating and encourage us to continue our service philosophy, we will extend your comments to all our employees. We are proud to... More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed the location of Buenaventura Grand. It was close to the Malecon and nearby shopping. We felt the service and food were very good for the price. Wifi was not good; I had to walk around to find a connection. Room was clean, but we could've used an extra towel or two. However, they were quick to accommodate us... More

Was this review helpful? Yes 3
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel and Spa, responded to this review

Dear TeresaA_10, On behalf of all who enjoyed working in this beautiful hotel, Thanks for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. Thank you for your words are very motivating and encourage us to continue our service philosophy, we will extend your comments to all our employees. I also want to... More

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Additional Information about Buenaventura Grand Hotel and Spa

Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Puerto Vallarta
#24 On the Beach Hotel in Puerto Vallarta
#39 Family Hotel in Puerto Vallarta
#44 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Buenaventura Grand Hotel and Spa 3.5*
Official Description (provided by the hotel):
Set in the heart of the lively seaside town of Puerto Vallarta, Buenaventura Grand Hotel & Spa is the perfect Mexican resort for total relaxation.Located just five minutes from the downtown shops and restaurants, and 15 minutes from the airport, Buenaventura is the perfect Mexico beachfront resort to delight all of your senses. Enjoy our spacious rooms and suites offering stunning ocean views and modern amenities. ... more   less 
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Grand Hotel
Buenaventura Puerto Vallarta
Buenaventura Hotel
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta

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