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Los Arcos Suites

Certificate of Excellence
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Manuel M. Dieguez No. 164 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
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Los Arcos Suites
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303 Reviews from our TripAdvisor Community

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San Diego, California
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

Have been here many times and as usual, loved it. Unfortunately, the A/C is the only negative. It smells like a damp cave. So I just don't use it. Don't think that would work in the warmer months. It's fairly priced, but no longer a bargain. The roof-top pool at the sister hotel is the real draw. Beautiful view with... More 

Helpful?
Thank michael m
CorporativoLosArcos, Gerente general at Los Arcos Suites, responded to this review

Dear Michael M I appreciate that you took the time to give us a feed back, please rest assured that all of your comments have been forwarded to the correct department and acted upon. I wish we had been aware of your discomfort while you where here at the hotel. Once again thank you for your time and your important... More 

Kelowna
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Los Arcos has 3 accommodations the Main Los Arcos hotel on the beach, around the corner the Los Arcos suites with kitchenette and the Casa Suzanna boutique hotel. We booked into the Casa Suzanna because it was the best price and because comments on the main Los Arcos hotel spoke of the Casa Suzanna just around the corner. We added... More 

Helpful?
Thank restisaweapon
CorporativoLosArcos, Gerente at Los Arcos Suites, responded to this review

Dear Restisawepon We would like to thank you for keep choosing our Hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to read that your stay was a most pleasant one, and that... More 

California
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Check in with Manuel was very easy. He even let us split the bill on 2 cards so we can gain points on both. The suite was huge! When you open the door it's a little tight because you're greeted by the kitchenette and bathroom area. The mini fridge was on and clean. We didn't even use our kitchenette like... More 

Helpful?
Thank Anna Marie A
CorporativoLosArcos, Gerente at Los Arcos Suites, responded to this review

Dear Anna Marie A, Thank you very much for your comments regarding Los Arcos suites, all of them are taken into consideration to improve the quality in our services. We hope we can have the pleasure of hosting you again and offer you more delicious food along with all the improvements we continuously have with our staff and facilities. Sunny... More 

Davis, California
1 review
5 of 5 stars Reviewed 1 week ago

Older property, but kept up well. Pools and facilities kept clean and working well. Internet connection could be improved. Cell Phone service good. We did not eat other meals, but breakfast buffet very good - lots of different fruits, etc. Three pools and SPA to use in the Suites and adjacent hotels. Pools nice and warm for the children in... More 

Review collected in partnership with this hotel

Helpful?
Thank Brady, Paul b
CorporativoLosArcos, Gerente at Los Arcos Suites, responded to this review

Dear Brady Paul B. Thank you very much for your preference, you are part of los arcos family and we are so honored to host you I will make sure to share all your comments with the rest of the staff. Please feel free to contact me if there is anything I can do for you! Best Regards!! Antonio Robles More 

Chicago, Illinois, United States
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We are regular guests across the street, at Doña Susana. Availability led us to the Suites. The room is clearly designed for a couple and two sofas in the "living room" for two children or adolescents. We never "used" these sofas, so the space was unnecessary. The balcony looked over the patio and the pool below, popular with children at... More 

Helpful?
Thank Tomas D
CorporativoLosArcos, Gerente at Los Arcos Suites, responded to this review

Dear Tomas D First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feed back. We seriously take all our guests comments in order to make the necessary corrections. Let me also thank for your compliments to our staff. I will make sure to let him know about... More 

Roanoke, Virginia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were delighted when our cab driver pulled up in front of Los Arcos. The Christmas street decorations were still lit along this cobblestone street. The view from our balcony was charming. We were able to make coffee and sit out on our little table. The staff was friendly and helpful. Within steps we were able to get a very... More 

Review collected in partnership with this hotel

Helpful?
1 Thank kinggeorgeinn
CorporativoLosArcos, Gerente at Los Arcos Suites, responded to this review

Dear kinggeorgeinn Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the comfort of our convenient location. Looking forward to your next visit. Antonio Robles More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

if you want a central hotel near everything, the use of three facilities, nice staff, good airconditioning, good hot water, than this will be the place to stay. everything is right at your fingertips. the beach staff is very nice and accommodating as well.

Review collected in partnership with this hotel

Helpful?
Thank A TripAdvisor Member
CorporativoLosArcos, Gerente at Los Arcos Suites, responded to this review

Dear guest I'm so delighted that you enjoyed your vacations in our property, our main goal is the total satisfaction of our guests. Please comebacke in a near future. Sincerely. Antonio Robles More 

Effingham
1 review
4 of 5 stars Reviewed 3 weeks ago

Great place and location. Everything is in walking distance that we love to do when we are in PV. We will would stay here again on our trips to PV. The pools were a little too cold to really swim or enjoy.

Review collected in partnership with this hotel

Helpful?
Thank Johnston, Lyle J
CorporativoLosArcos, Gerente at Los Arcos Suites, responded to this review

Dear Johnston lyle J Thank you very much for taking the time to give us your nice comments. It is very nice to know that you enjoy our facilities and its surroundings. I will make sure to let everybody at the hotel your appreciation. Please if there is anything I could do for you on your next visit let me... More 

Vancouver Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The suite was spacious enough to share with another person. Balcony was nice for morning coffee & lunch as it was not in full sun. Bed was King size & quite comfortable & room safe a nice bonus. However, wifi is not good in the suite & there is a constant musty smell which did get into my clothes that... More 

Review collected in partnership with this hotel

Helpful?
Thank bpotter60
CorporativoLosArcos, Gerente at Los Arcos Suites, responded to this review

Dear bpotter60 Thank you very much for taking the time to let us know your experience with us, off course it is never pleasant to hear that one of our guests has encountered dissatisfaction during their stay. Your observations have been evaluated by all our different divisions’ managers, and taken upon consideration, resulting of specific actions and improvements in their... More 

Winnipeg, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We chose Los Arcos Suites after staying at Playa Los Arcos last year. With a toddler and new baby in tow we thought the convenience of a suite hotel would make for an easier vacation. We are so glad we picked LAS! Although the property is showing its age, it is clean and well located. We found all the staff... More 

Helpful?
2 Thank Heather B
CorporativoLosArcos, Gerente at Los Arcos Suites, responded to this review

Dear Heather B Thank you very much for taking the time to give us such an excellent review. You can rest assure that I will let everybody know of your recognition. Our main goal is to give our entire guest the best experience ever. I am so happy to know that all of you enjoy your especial holidays with us.... More 

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