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Casa Dona Susana

2.5 of 5
Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Hotel amenities
Ranked #51 of 114 hotels in Puerto Vallarta
3.5 of 5 stars 113 Reviews
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113 reviews from our community

What travelers say about this hotel
  • Rooftop pool(9)
  • Los Arcos(6)
  • King size(4)
  • Very clean(4)
  • Sister hotel(4)
  • Great location(3)
  • Old town(3)
Traveler rating
    23
    46
    16
    17
    11
Only show reviews for Family (3) | Couples (40) | Business (3)
Date Rating
mndavet
Minneapolis, MN
Contributor
12 reviews
11 helpful votes
5 of 5 stars Reviewed October 10, 2011
4
people found this review helpful

I have to start that saying that I usually stay at the Tropicana and LOVE IT THERE, but I was traveling alone and found a great package staying at Casa Dona Susana. Upon arriving, I was told that my room wouldn't be cleaned and available until 2pm. They not only offered to hold me luggage until then, but allowed me... More

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benfromutah
Salt Lake City, Utah
Reviewer
3 reviews
5 of 5 stars Reviewed October 9, 2011

Right in the heart of town. You couldn't ask for a better place! The room was so nice and as we talked to other guests, we figured out that they were all return guests. That says allot! Our trip was the anniversary that we never had. The room was very nice it had a small kitchen- ett and the roof... More

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Larry U
San Miguel de Allende, Mexico
Reviewer
5 reviews
4 helpful votes
4 of 5 stars Reviewed September 29, 2011
2
people found this review helpful

I booked this stay based on other reviews. I felt we got more than we could reasonably expect for $45 per night. The room was not cramped, the light was good, the bed comfortable, everything worked. The priveleges at the neighboring Playa Los Arcos resort were a bonus. The staff was very friendly and most cooperative. We would definitely stay... More

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miamigrad1
Chicago, Illinois
Reviewer
5 reviews
5 helpful votes
4 of 5 stars Reviewed September 12, 2011
2
people found this review helpful

I've stayed at La Casa Dona Susana 4-5 times now. The friendly staff, easy-on-the pocketbook rates, location, and rooftop pool keep me coming back. The rooms are simple - this isn't like a Hilton, or even a Holiday Inn. But, they are clean, the staff is accommodating, and the location can't be beat! The rooftop pool is the perfect way... More

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MNvisitor_11
Minneapolis, Minnesota
Reviewer
4 reviews
4 helpful votes
2 of 5 stars Reviewed May 5, 2011
3
people found this review helpful

After one night in room 109--tight enough that the door hit the king size bed, narrow walkway around bed, window shutters let light in but do not open, clammy, hearing the Olla Alta restaurant pot washing in the kitchen--it did not seem pleasant to spend 3 additional nights. We paid $20/night to upgrade to the losarcos junior suites across the... More

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Carit23
Houston, Texas
1 review
2 helpful votes
4 of 5 stars Reviewed April 18, 2011
2
people found this review helpful

I was definitely looking for a small, quaint hotel in La Zona Romanitca. This hotel fit the bill. Cheap, old Mexican charm and friendly staff made my stay truly enjoyable. The front desk and bell hop greeted me every morning by name and made sure I was satisfied. For the price I paid (under $100 a night) I think it... More

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elgin-qc
Montreal, Canada
Reviewer
3 reviews
2 helpful votes
3 of 5 stars Reviewed April 13, 2011
1
person found this review helpful

We enjoyed our stay here, especially the rooftop pool, which was adult only and very quiet and peaceful with a great view of Puerto Vallarta. No need for the all inclusive deal with the restaurant at Playa Los Arcos - the food was not very good and there are many nice and affordable restaurants nearby. It was great to have... More

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luna6373
Chicago, Illinois
Contributor
12 reviews
26 helpful votes
4 of 5 stars Reviewed March 26, 2011
4
people found this review helpful

stayed at casa dona Susana from mar 25-April 6 i read many reviews to make sure this would be the right place to stay since the reviews where promising and the photos where good i gave it a shot after all I'm not that picky i just want a safe,clean,comfy room just like anyone else upon my check in the... More

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theotherhollyhunter
Portsmouth, New Hampshire
Senior Contributor
22 reviews
18 helpful votes
2 of 5 stars Reviewed March 1, 2011
1
person found this review helpful

None of the standard rooms have windows that open to the outside for fresh air. The smell of mildew was overwhelming and when we complained and proceeded to check out we were offered a jr. suite with doors that open to the outside, but the normal price for this room is $128 which is much higher than rooms with similar... More

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FXTIP
Coloradobama
Contributor
14 reviews
10 helpful votes
2 of 5 stars Reviewed February 16, 2011
2
people found this review helpful

The room is noisy and right on the street. The shower stall leaked so that after each shower you had to mop up. Everything cheap. I geuss if you could get a quiet room in the back it might be ok. More

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Casa Dona Susana Also Known As

  • Casa Dona Susana Puerto Vallarta
  • Casa Dona Susana Hotel
Address: Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)

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