We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Casa Dona Susana

2.5 of 5
Hotel website
Manuel M. Dieguez 171,, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Special Price
35% off room rate
Hotel Casa Dona Susana
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #39 of 122 Hotels in Puerto Vallarta
A recent review
5 of 5 stars reviewed 4 days ago
BugForTravel1959 Pompano Beach, Florida
Write a Review

302 reviews from our community

Traveler rating
    98
    112
    42
    30
    20
See reviews for
17
150
45
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (302)
  • Mar-May only
    (108)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (111)
All months
Pompano Beach, Florida
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Arrived early around 12:30, Elizabeth greeted me and told me my room was ready. Room was very rustic, comfortable bed, clean bathroom. My favorite place was the rooftop pool. Pool was perfect, more than enough loungers, great place to get sun, read and relax. Right around the corner are plenty of restaurants, coffee shops and places selling local crafts. If... More 

Was this review helpful? Yes
Vernon, Canada
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Casa Dona Susana is cozy with very friendly & helpful staff. Some rooms are small if not reserving a larger one but it suits us & the beds are the BEST in PV and the TVs are great and they also have very good WIFI. It is in the middle of Old Town & close to the beach for a... More 

Was this review helpful? Yes
San Francisco, California
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I researched this hotel in advance and knew it was what we were looking for but it was better than expected. We only stayed for our first 3 nights in PV as we went south to Majahuitas for the remainder of our stay but were wishing we'd had a few more nights there as we loved it. The location of... More 

Was this review helpful? Yes
Seattle, Washington
1 review
4 of 5 stars Reviewed 1 week ago

The staff at the casa Dona susana was very friendly. The hotel is in a great location a block from the ocean on a dead end street in the heart of the romantic zone. It is walkable to old town and the malceon. Though you don't have to go far, there are plenty of shops and restaurants near by. The... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Dianak1981 Thank you very much for your nice and motivating words; we are delighted that you had a great experience during your recent visit to our Adults only Casa Susana hotel; thank you for making us part of your vacation experience. As you mention; our hotel counts with a really unique and desirable pool on the fourth floor, ready... More 

Aurora, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

....this is a decent price for what you get. However, there isn't a bar - it's around the corner and across the street in the sister resort. There isn't a restaurant, it's also across the street. Breakfast is only included (at the resort across the street)if you buy the all inclusive plan, so are drinks (not top shelf) as is... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Stacey G Thank you very much for your recent visit to our Adults only Casa Susana hotel Boutique; thank you for making us part of your vacation experience. As you mention; or hotel counts with a really unique and desirable pool on the fourth floor, as well as the access to our Playa Los Arcos Hotel right on the... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Puerto Vallarta Mexico the most beautiful country I been too so far the mountain breaking I love it the food was not good at all the staff the waiters the front best the taxi drivers was all amazing consider we was the only African America at that time there the made us feel so comfortable I can't wait to go... More 

Was this review helpful? Yes 1
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Twills33 Thank you very much for your comments; we really appreciate your recent visit to our Adults only Casa Susana hotel Boutique; thank you for making us part of your Birthday vacation experience. We are so glad to encounter that you have enjoy of your holydays in our facilities. Thank you so much for making us part of your... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

Very nice alternative to Playa Los Arcos where we usually stay. A much quieter hotel. Well maintained. The room was small but adequate and clean. A/C worked just fine, once we got the correct remote -- service was prompt and efficient. The roof deck is very quiet, except when a gaggle of teenagers showed up.

Was this review helpful? Yes 1
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear John R Thank you very much for your comments; we really appreciate your recent visit to our Adults only Casa Susana hotel Boutique; thank you for making us part of your vacation experience. As you mention; being in our Adults only hotel gives you a really nice and quiet ambiance. Thank you very much for your visit. We are... More 

Vancouver Island, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Roof top pool is great, met lots of friendly international travellers and nationals from inland. Had a great time at the pool. I would only stay again if I got a room with a balcony, the rooms without are very musty, we stayed in 110 and had friends in 108, both rooms were to musty to even get a good... More 

Was this review helpful? Yes 2
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Leone M Thank you very much for your comments; we really appreciate your recent visit to our Adults only Casa Susana hotel Boutique; thank you for making us part of your vacation experience. As you mention; or hotel counts with a really unique and desirable pool on the fourth floor, as well as the access to our Playa Los... More 

Chicago
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Wonderful stay, rooms cleaned throughly, like new bathrooms. Housekeeping services were good, pool cleaned, air conditioning and refrigerator in working conditions. We will definitely stay in this establishment next time we return to Puerto Vallarta

Was this review helpful? Yes 1
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Robert F Thank you very much for your comments; we really appreciate your recent visit to our Adults only Casa Susana hotel Boutique; thank you for making us part of your vacation experience. We are so glad to encounter that you have enjoy of your holydays in our facilities. Thank you so much for making us part of your... More 

Vancouver Island, British Columbia
1 review
4 of 5 stars Reviewed 4 weeks ago

A ten day retreat with a quiet hotel base to work from. Basic accomodation centrally located with access to pools as well as the beach. Clean, comfortable and friendly. Restaurants, shops and clubs close by.

Was this review helpful? Yes
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear John R Thank you very much for your comments; we really appreciate your recent visit to our Adults only Casa Susana hotel Boutique; thank you for making us part of your vacation experience. As you mention; or hotel counts with a really unique and desirable pool on the fourth floor, as well as the access to our Playa Los... More 

Questions? Get answers from hotel staff and past guests. Ask a question

151 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (140)
Viewed
Room/suite (30)
Viewed
Hotel & grounds (25)
Viewed
Pool/beach area (29)
Viewed
View from room (8)
Viewed
Dining (8)
Viewed
Family/play areas (1)
Viewed
Bathroom (3)
Viewed
Other (36)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (2)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay