We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Casa Dona Susana

2.5 of 5
Hotel website
Manuel M. Dieguez 171, | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Offers & Announcements
35% off room rate
Book on
TripAdvisor
in partnership with
Trusted partner. We work with getaroom to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Casa Dona Susana
View Map
Add Photo Write a Review

493 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Lenexa, Kansas
1 review
4 of 5 stars Reviewed 2 days ago NEW

My experience overall at Casa Susana was very good. My only issue was the condition of the shower. I needed 2 beds and I think this room was the only one available with that requirement. The shower enclosure had mold and should be replaced. Room very quiet and good beds. We are considering staying there next year.

Review collected in partnership with this hotel

Helpful?
Thank 371tom
Savannah, GA
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and I have stayed here several times in the last few years. We usually like to come to downtown PV to stay a few nights before or between our timeshare weeks up in Nuevo Vallarta. This hotel is charming --pure Mexican architecture and beautiful carved furniture and doors. The staff couldn't be nicer and the rooftop pool offers... More 

Helpful?
3 Thank PackAndGoMama
Glasgow
Level Contributor
176 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for around five days. Very relaxed atmosphere here. Most rooms are internal, opening into the courtyard. This creates a problem for natural light and privacy. There are rooms overlooking the street with a balcony, but these come at a higher rate. Good area on the rooftop with a swimming pool and lounging areas. Often busy, often quiet. Get... More 

Helpful?
Thank ElCartoharvetta
Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This boutique hotel has a charming court yard and nice roof top sitting area.The location is great near many restaurants, cafés and the beach in the romantic zone/old town area. The guest room was small with no real view. The bath room was basic and needed updating. I could never connect with wifi signal. Construction noise near by. Air conditioning... More 

Review collected in partnership with this hotel

Helpful?
2 Thank jeffrey435
Surrey, Canada
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The website for Casa Dona Susana does not lie when considering the unique & charming lobby and the roof-top pool. The property was well-maintained, very clean and the staff was very helpful. The location is first-rate for exploring the 'Zona Romantica' with many fine restaurants and the beach front only steps away. While the lobby is one of the 'pluses',... More 

Helpful?
Thank Wayne M
Toronto
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I have stayed at this property 3 times as I like the location, rooftop pool and charm. However, I won't be staying again as every time I get the bad rooms that are small, dark and very musty (windows don't open in some rooms). I even added remarks to my reservation for a better room and emailed a few weeks... More 

Review collected in partnership with this hotel

Helpful?
1 Thank DonYTZ
Winnipeg, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We just returned from a two week stay at Casa Dona Susana, and I must say it was totally amazing. The hotel was extreemley charming, peaceful, and relaxing.The staff were very friendly and helpful.The room it self [we stayed in room 206] was just what we expected, old world charm and very clean.The balcony was a definate advantage as we... More 

Helpful?
Thank Bgilmore65
Edmonton
2 reviews
4 of 5 stars Reviewed 1 week ago

Room was clean and fridge was handy. Staff were very friendly and welcoming. Good location in old Vallarta close to many restaurants, Los Muertos beach and the central plaza. Would recommend taking a room on one of the upper floors rather than the ground floor.

Review collected in partnership with this hotel

Helpful?
Thank N7044JIdavidb
Marinette
2 reviews
5 of 5 stars Reviewed 1 week ago

Tired of staying in resorts....not enough mingling with the population and not enough excitement... Picked this spot by research and chance....no regrets. There are a number of quality restaurants within a two block radius from the front door. Quiet hotel with adults only. Will certainly return.

Review collected in partnership with this hotel

Helpful?
Thank 346steven
La Crosse, Wisconsin
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Casa Dona Susana is jointly managed with the Los Arco's across the street and the Playla Los Arcos a block toward the ocean (a busier, bigger, noisier place). Casa Dona is adults only and very quiet with a roof top pool which always has plenty of room. I paid an up charge for a room with a balcony; as most... More 

Helpful?
Thank Jerry H
Questions? Get answers from hotel staff and past guests. Ask a question

220 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (210)
Viewed
Room/Suite (39)
Viewed
Hotel & Grounds (36)
Viewed
Pool/Beach Area (41)
Viewed
Bathroom (5)
Viewed
View from Room (8)
Viewed
Dining (8)
Viewed
Family/Play Areas (1)
Viewed
Other (72)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (2)
Viewed
Pool/Beach Area (2)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Puerto Vallarta hotels
0.0 mi away
Playa Los Arcos Hotel Beach Resort & Spa
Playa Los Arcos Hotel Beach Reso...
#35 of 125 in Puerto Vallarta
4.0 of 5 stars 1,503 reviews
0.0 mi away
Los Arcos Suites
Los Arcos Suites
#31 of 125 in Puerto Vallarta
4.0 of 5 stars 303 reviews
0.1 mi away
Hotel Posada de Roger
Hotel Posada de Roger
#26 of 125 in Puerto Vallarta
4.5 of 5 stars 596 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hotel Rio Malecon Puerto Vallarta
Hotel Rio Malecon Puerto Vallart...
#30 of 125 in Puerto Vallarta
4.0 of 5 stars 336 reviews
0.4 mi away
Hotel Porto Allegro
Hotel Porto Allegro
#28 of 125 in Puerto Vallarta
4.5 of 5 stars 170 reviews
0.1 mi away
Emperador Vallarta Beachfront Hotel & Suites
Emperador Vallarta Beachfront Ho...
#60 of 125 in Puerto Vallarta
3.5 of 5 stars 247 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay