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Hotel Casa Dona Susana

Hotel website
Manuel M. Dieguez 171, | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
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40% off room rate
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Hotel Casa Dona Susana
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361 Reviews from our TripAdvisor Community

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Traveler rating
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    44
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27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (361)
  • Mar-May only
    (108)
  • Jun-Aug only
    (92)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (111)
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A TripAdvisor Member
4 of 5 stars Reviewed 3 days ago NEW

The staff at Casa Dona Susana are superb. The chief butler Bonifacio goes above and beyond to make the guests feel welcomed. I love that this hotel is for guests age 15 and older which meant no crying babies or screaming kids. The hotel itself would best be described as charming. It has an old world type Mexican charm with... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
CorporativoLosArcos, Manager at Hotel Casa Dona Susana, responded to this review

Dear Tripadvisor member Thank you very much for taking the time to give us such an excellent review. You can rest assure that I will let everybody know of your recognition. Our main goal is to give our entire guest the best experience ever. And your input is also very valuable so we can fix and improve our services and... More 

San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We absolutely loved our stay at Casa Dona Susana! We were looking for a romantic getaway for our anniversary and we hit the jackpot here. Huge bonus that the hotel is adults only. Everyone at the hotel is so nice and helpful, our room was cozy and adorable, and the pool is lovely. Our stay would not have been the... More 

Was this review helpful? Yes 2
CorporativoLosArcos, Manager at Hotel Casa Dona Susana, responded to this review

-Dear Carly T Thank you very much for your nice comments; it is great to hear know that you enjoyed your anniversary at casa doña susana. I will make sure to let Boni know of your appreciation, and please come and stay with us to celebrate another anniversary. Sunny Regards Antonio Robles General Manager More 

2 reviews
5 of 5 stars Reviewed 1 week ago

The service was outstanding! From the first day of our stay, the entire staff, and particularly Mr. Rojas, were very kind and helpful. Upon our arrival, Mr. Rojas was kind enough to take us on a short tour of the area and showed us the nearby all-inclusive resort, Los Arcos. He also recommended some nearby restaurants which turned out to... More 

Was this review helpful? Yes
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear Cory S. Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the comfort of our convenient location. I hope to be able to welcome you back again soon. Best regards Antonio Robles General Manager More 

San Antonio, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my third stay. Each room has its own charm and is welcoming. Location is perfect with the close proximity to the beach and good selection of restaurants. Staff is always accommodating and helpful and friendly.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear hern45 Thank you for your kind words. It is always nice to hear that our guest enjoy every minute at our beautiful hotel. Looking forward to host you again! Sunny regards Antonio Robles General Manager More 

Beacon, NY
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The place was better than I expected. The staff was so nice and welcoming. I really appreciate layout. The rooms aren't that big but spacious and big enough for one person. The location is to die for. It's in the heart of everything! You can get any better than this especially if you want to have a great experience. My... More 

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CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear Roddierodd Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities our services, and the comfort of our conveninet location. I will make sure to share all your recognition and compliments with the rest of the staff. They will be happy to hear from you. Please feel free to contact me... More 

Conover, NC
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived Sunday at the hotel and was greeted with smiling faces and warm welcome. Check-in was painless we got our keys to the room, a paper in English explaining the use of facilities at a sister hotel across the street and a remote for the AC in the room. The lobby is small but has character. The room was even... More 

Was this review helpful? Yes 1
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Ladyjb3 Thank you very much for taking the time to give us such a detailed review. You can rest assure that I will let everybody know of your recognition and we are taking notes of the things that we can improve. Our main goal is to give our entire guest the best experience ever. I am so happy to... More 

Burke, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Great, beautiful, clean, comfortable place near everything ( romantic zone, beach, clubs and great restaurants) at an unbelievable price The staff extremely friendly and willing to make your stay more than pleasant, definitely will come back. Recomend though to book suites, some regular rooms have "blind" windows a little claustrofobic

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear 789vallartaman Sincerely Thank you for your kind words. It is always nice to hear that our guest enjoy their stay at our beatiful facilities. Looking forward to host you again! Sunny Regards Antonio Robles General Manager More 

Bangkok, Thailand
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment my wife and I arrived, to the moment we left, we were generally treated like a VIP guest of the hotel, for the four days that we were there. Boni Rojas is the Chief Butler and is usually in the lobby available to the guests and their needs. It is evidently important to him that your stay... More 

Was this review helpful? Yes 1
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear ds1973 Our guests’ reviews are always welcome.Total satisfaction is the goal we try to achieve every single day at Casa doña Susana. We are glad we did it this time with you. For us your feedback is very important. It is magnificent to know that you truly liked the facilities, the relaxing view of our pool, great surroundings and... More 

Empire, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed with a buddy of mine at this hotel for a week in June. Everything about it was first class. The rooms were clean, nicely furnished and very comfortable. The design of the hotel was highly reflective of Mexican architecture and culture and we felt like it provided us with a genuine flavor of the city and its people.... More 

Was this review helpful? Yes 1
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear mismaloya2015 Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Casa doña Susana. We were delighted that you've enjoyed all the details we take pride in offering our guests, specially referring about our staff service. As are our regular practice, we've been happy to share your lovely remarks... More 

Los Angeles
1 review
1 of 5 stars Reviewed 4 weeks ago

Not worth it. There are better options for the same price. I had an additional guest stay in my room and they wanted to charge me an additional $45 per night when my daily rate was $48 per night. After much discussion they drop the price to $25. The room I got was horrible.

Review collected in partnership with this hotel

Was this review helpful? Yes
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear Sergidramos. We truly regret that your perception was not the most favorable off all. As soon as I read your review I went through our system and I found out that the reservation was made for one person directly with Orbitz, so, at the time of check-in the charge for the extra guest had to be done. Simple math.... More 

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