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Hotel Casa Dona Susana

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Manuel M. Dieguez 171, | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
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35% off room rate
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316 Reviews from our TripAdvisor Community

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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Fort Myers, Florida
1 review
4 of 5 stars Reviewed 1 week ago NEW

We have delighted in the quiet rooftop pool at Casa Susana during each of our 3 stays, but we actually book at Los Arco Suites as we prefer the small kitchenette and comfortable sitting area in the rooms there. The staff at all the facilities are so friendly and accommodating, especially Senor Boni Rohas. He is a delightful personality and... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I live and have a small business in Yelapa, just south of Puerto Vallarta (Yelapa Oasis by the River) and have been returning to this hotel many times... I just wanted to thank the gracious staff for their kindness and concern... One of my guests had broken her ankle in Yelapa and we needed a landing pad for three days... More 

Was this review helpful? Yes
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear Lisasf4 Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the attentiveness of our great staff. I hope to be able to welcome you again soon. Best regards More 

1 review
5 of 5 stars Reviewed 1 week ago

This is the 3rd time we have stayed at Casa Dona Susana and it keeps getting better! It's a beautiful hotel in a great location at an amazing price. You get the best of both worlds. A private adults only hotel with access to the amenities of Los Arcos hotel and suites. This year we met Boni the on suite... More 

Review collected in partnership with this hotel

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CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear Guest We appreciate you have taken the time to share your review about your recent visit to Casa doña Susana. We are overjoyed to read that you've enjoyed your stay. Please be confident that we've shared your kind comments with Boni as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We sincerely... More 

Lafayette
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Casa Dona Susana lived up to all the positive reviews. The hotel is traditional, colonial style with modern amenities. We stayed a week in room 305. Spacious, airy, clean, comfortable bed, good wifi, nice balcony, refreshing AC. Nice pool on the rooftop, quiet with great views. The location is perfect..close to many excellent restaurants, Archie's Wok, Cafe de Olla, coffee... More 

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CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear Kdimond We thank you for very kind and most wonderful review. We are honored to have been your first choice. In Casa doña Susana we look forward to welcome you in the near future. Thank you very much for recognize the hard work of our staff. Be sure that we sill be sharing your comments with Elizabeth, Ernesto and... More 

Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Immediately upon our arrival our good experience began. There was a little confusion regarding our room and although the error was ours the desk staffer accommodated us based on the fact that it was our first stay there and in PV and he wanted us to be happy. Seriously, how awesome is that. The hotel is very nice. The location... More 

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CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feed back. We seriously take all our guests comments in order to make the necessary corrections. Let me also thank for your compliments to Boni I will make sure to let him know about your recognition. We hope... More 

Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed 3 weeks ago

Last week was our first visit to Mexico and we visited Puerto Vallarta for our honeymoon. After hearing about some violence and travel warnings we were a little concerned about going to Mexico. Upon arriving at Casa Dona Susana we were greeted by Christian at the front desk and he answered all or our questions, gave us a selection of... More 

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CorporativoLosArcos, Manager at Hotel Casa Dona Susana, responded to this review

Thank you very much for your nice comments; it is great to know that you enjoyed your honemoon at casa doña susana. I will make sure to let Boni know of your appreciation, and please come and stay with us to celebrate your anniversary. Wish you the best for years to come. More 

Rancho Cucamonga, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We booked our vacation through Apple Vacations. Casa Dona Susana appealed to us because it is adults only. Since we were traveling without kids it seemed perfect. When we got there my first impressions were that it's a well maintained, quaint hotel. I liked the architecture the, the courtyard with the tree growing up the middle, the hanging plants the... More 

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CorporativoLosArcos, Manager at Hotel Casa Dona Susana, responded to this review

Thank you very much for taking the time to give us such an excellent review. You can rest assure that I will let everybody know of your recognition. Our main goal is to give our entire guest the best experience ever. I am so happy to know that you had a great time in our property We are looking forward... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

This is a lovely boutique hotel in the old-fashioned sense. It's small, charming and very comfortable. Located in the heart of the Zona Romantica, two minutes walk from the beach with its great restaurants and bars, there is a rooftop pool perfect for an evening dip. The rooms are colonial-style and the service discreet and extremely friendly. It's very reasonably-priced.... More 

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CorporativoLosArcos, Manager at Hotel Casa Dona Susana, responded to this review

Thank you very much for taking the time to give us your nice comments. It is very nice to know that you enjoyed our facilities and its surroundings. I will make sure to let everybody at the hotel your appreciation. Please if there is anything I could do for you on your next visit let me know! Sunny Regards More 

Pompano Beach, Florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Arrived early around 12:30, Elizabeth greeted me and told me my room was ready. Room was very rustic, comfortable bed, clean bathroom. My favorite place was the rooftop pool. Pool was perfect, more than enough loungers, great place to get sun, read and relax. Right around the corner are plenty of restaurants, coffee shops and places selling local crafts. If... More 

Was this review helpful? Yes 1
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear BugForTrave11959 Thank you very much for your comments; we are delighted that you had a great experience during your recent visit to our Adults only Casa Susana hotel Boutique; thank you for making us part of your vacation experience. As you mention; or hotel is well located right a few steps from Down Town and counts with a really... More 

Vernon, Canada
2 reviews
5 of 5 stars Reviewed 5 weeks ago

Casa Dona Susana is cozy with very friendly & helpful staff. Some rooms are small if not reserving a larger one but it suits us & the beds are the BEST in PV and the TVs are great and they also have very good WIFI. It is in the middle of Old Town & close to the beach for a... More 

Was this review helpful? Yes
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear PLLaidlaw Thank you very much for your comments; we are delighted that you had a great experience during your recent visit to our Adults only Casa Susana hotel Boutique; thank you for making us part of your vacation experience. As you mention; or hotel is well located right a few steps from Down Town and counts with the access... More 

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