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All 120 Puerto Vallarta hotels

Casa Dona Susana

2.5 of 5 Hotel   |   Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
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Casa Dona Susana
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Ranked #55 of 120 hotels in Puerto Vallarta
A recent review
5 of 5 stars reviewed 1 week ago
matthew g Portola Valley, California
  • Overview
  • Reviews (219)
  • Photos (119)
  • Amenities
  • Q&A (1)
  • Room tips (58)
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219 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Portola Valley, California
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Adults only hotel with Mexican a nice charm. Friendly staff, flat screens tv and a clean room plus comfortable bed. Coffee and pastries available 7:30a-10:30a. The hotel is Near everything, about 2 short blocks to ocean. Have stayed before and every time we come back our price gets lower. They give you a bracelet on arrival and asked to show... More

Was this review helpful? Yes 2
CorporativoLosArcos, Director Comercial at Casa Dona Susana, responded to this review
Google Translation

Estimado Matthew en primer lugar agradecerle por compartir su reciente estadia en tripadvisor , me alegra que disfruto sus vacacione... More

Top Contributor
126 reviews 126 reviews
54 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at another property then discovered this jewel. Had no idea it was an adults only property. We viewed a balcony room and decided this was the place for us. It's not luxury but certainly comfortable. The room was bright, very Mexican and had a large balcony overlooking the cobble stone street. Large room with queen bed, even basic... More

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In last 5 years we have stayed at casa dona susana at least dozen times. Elizabeth front desk clerk will do every thing in her power make your stay enjoyable. Rooms have musty smell. This is tropics run air conditioner this will remove most of smell. housekeeping does excellent job. Queen size bed,safe,flat screen TV with English channels,air condition, WIFI(sometime)... More

Was this review helpful? Yes 3
Victoria, B.C.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We typically spend a couple of nights in the Romantic Zone before heading to a condo at Playas Gemelas and decided to try Casa Dona Susana for it's location and because it's adult only. It was as expected...older but quaint, clean and comfortable, good A/C, helpful and friendly staff. We had a balcony suite but didn't use it except to... More

Was this review helpful? Yes 2
Anoka, Minnesota
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 15, 2014

I loved this hotel! The accommodations could not be beat. We had a nice room on the main floor which had a fridge, and there was a self-serve coffee service by the front desk which had GREAT coffee. They were helpful at the desk. When I pointed out some dirt on the shower curtain, it was quickly replaced .It was... More

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Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 3, 2014

This is a charming, nice and clean hotel in the middle of the old Vallarta, near malecon, stores, restaurants, bus stops, etc. and you can even walk to downtown. The front rooms have a balcony from where you can enjoy views of street and ocean. Guests are allowed to use the pools on any of the two other sister hotels... More

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17 reviews 17 reviews
10 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 13, 2014

Hubby and I were there again the last week of February and the first week of March and as always, we loved it. This hotel has the best workers and they all go out of their way to be attentive and helpful. The waiters, bartenders, front desk people, the cleaning ladies and the bell boys are the best ever. We... More

Was this review helpful? Yes 1
Portland, Oregon
Top Contributor
96 reviews 96 reviews
10 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed April 30, 2014

This hotel is within three hotels: Casa Dona Susana, Playa Los Arcos and Los Arcos Suites. Stay at one, play at three. We always stay at Playa but love the rooftop pool over at Casa Dona Susana! It's an adults only hotel with a Mexican feel and the staff are very friendly. The rooftop pool is just perfect to take... More

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed April 30, 2014

this hotel is very basic - esp the inside rooms - no air conditioning and no tv. and i had booked two stays. the hotel cancelled my second one forgo reason and when i tried to rebook the rate had doubled ... so i was very disappointed. on the positive side, the staff are friendly and the location is tops... More

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Ojai, California
1 review
1 of 5 stars Reviewed April 27, 2014

We were very unhappy with our stay at Casa Dona Susana. The room had a terrible mold smell when you went in and in the morning it was so noisy. We couldn't even sleep.They said no kids allowed because it is very quit.That is incorrect it was very noisy I will never stay there again!!!!!!!!

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Additional Information about Casa Dona Susana

Address: Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Casa Dona Susana 2.5*
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta

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Room/suite (22)
Hotel & grounds (18)
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Pool/beach area (23)
View from room (5)
Bathroom (3)
Other (31)

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Pool/beach area (2)
Hotel & grounds (4)
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Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style
#22 Spa Hotel in Puerto Vallarta #55 Business Hotel in Puerto Vallarta
Hotel Class
Number of rooms

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