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All 120 Puerto Vallarta hotels

Casa Dona Susana

2.5 of 5 Hotel   |   Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
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Casa Dona Susana
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Ranked #58 of 120 hotels in Puerto Vallarta
A recent review
4 of 5 stars reviewed 1 week ago
propoker Montreal, Canada
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212 people have reviewed this hotel

Traveler rating
    57
    78
    33
    27
    17
See reviews for
8
101
33
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Montreal, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Small room and smaller bathroom but very clean (except for the fridge). Nice pool on the roof and lot of chairs. Took the all inclusive and well worth it. Drinks all day (wines are not bad), buffet all day, à-la-carte meals half price, one free à-la-carte meal if you stay 7 nights or more, all this for 45$ for 2... More

Was this review helpful? Yes 1
Winnipeg, Manitoba
Contributor
16 reviews 16 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here from February 12 to March 1, 2014. We booked through hotels.com, and from some of the prior reviews, we weren't expecting a great room because of that. However, upon check in, we were given room 315, corner room by the stairs leading up to the pool. The room was nice. Air conditioning worked fantastic, the little kitchenette... More

Was this review helpful? Yes 1
Vancouver Island
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We absolutely loved our stay at Casa Dona Susana. Because we got such a good price we didn't have high expectations, but we were blown away. The location in the middle of the Zona Romantica puts you right in the heart of the action and close to everything you could need..the beach, restaurants. shops, bakeries, coffee shops and bars. The... More

Was this review helpful? Yes 3
Seattle, Washington
Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 19, 2014

Excellent place to stay if you're looking for a more authentic Mexican experience. Don't stay in the new part of town as its just American resort hotels and Walmarts. Dona Susana is in the heart of Old Town, and just a block from the beach. They have an agreement with Los Arcos that allows you use of the beach and... More

Was this review helpful? Yes 1
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed March 18, 2014

I read a lot of reviews and researched this hotel. We chose it for the location and did not go in expecting a 5 star hotel, but it was much worse than we expected. Rooms: if you do not get a room with a balcony, you will be miserable. We had two rooms and were lucky enough to be able... More

Was this review helpful? Yes 1
LaConner, Wa, USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2014

The roof top pool is great, plus you have access its' sister hotel, the oceanfront Los Arcos, just across the street with 3 pools at different temperatures. Less expensive than Los Arcos and much quieter, a good combination. I had read other reviews that said you could not get wi-fi in the rooms, but we were on the third floor... More

Was this review helpful? Yes 1
Huntsville, Alabama
Top Contributor
61 reviews 61 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 8, 2014

My husband and I stayed here for a month this past February and totally loved it. It has old world Mexican charm, is quiet, adults only and in a wonderful location in the Romantic Zone. No, it is not a large American style hotel and if you're looking for five star sanitized opulence, you'd best look elsewhere in PV. The... More

Was this review helpful? Yes 1
Portland, Oregon
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 6, 2014

The hotel is on a quite street in the Romantic Zone. It is in a great location an easy walk to everything. The roof top pool is great. This is an adults only hotel which is a bonus. The hotel does need a little updating but it is still a pretty good value. We did the all-inclusive package, the food... More

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Washington DC, District of Columbia
2 reviews
1 of 5 stars Reviewed February 23, 2014

Casa Dona Susana is part of the Los Arcos hotel chain. The room SMELT LIKE A OLD MOLDY TOWEL!!! IT WAS HOT AND HUMID!!! THE A\C UNIT DIDN'T WORK. Yes, we didn't spend a ton of time in the room and a majority of the time we were exploring and laying on the beach but it is nice to come... More

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Las Vegas, Nevada
2 reviews
5 of 5 stars Reviewed February 18, 2014

You can have the best installations but without great employees, you just have a building. everyone in Casa Doña Susana made us feel welcome specially Liz at the Front Desk. We really enjoyed our vacations there and will be coming back. It is close to everything, within walking distance. We highly recommend it.

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Additional Information about Casa Dona Susana

Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel
Address: Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #58 of 120 hotels in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Casa Dona Susana 2.5*
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