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All 121 Puerto Vallarta hotels

Casa Dona Susana

2.5 of 5 Hotel   |   Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
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Ranked #57 of 121 hotels in Puerto Vallarta
A recent review
4 of 5 stars reviewed yesterday
Dawn D Juneau
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223 people have reviewed this hotel

Traveler rating
    61
    83
    33
    28
    18
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10
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Juneau
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

I love this hotel. Adults only so no screaming children. Rooftop pool. Beautiful open air courtyard and reception area. They are partnered with a beachside hotel so you can use all their facilities for free. 1 block walk to the beach and right in the middle of all the restaurants and shops you could want. I never stay anywhere else!!!

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Orlando, Florida
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Quiet hotel tucked in an alleyway one block from beach. This hotel is strictly for adults as it appears no kids are allowed. WiFi is a little sketchy. Also, bring your own ice because there is no machine to dispense ice. There is a little market around the corner where you can purchase ice. There are no views from the... More

Was this review helpful? Yes 1
Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Casa Dona Susana is a great little hotel, my partner and I love it so much we've stayed there 5 times. It's adults only and doesn't have a lot of onsite ammenities outside of the great rooftop pool, but the same company has an all inclusive resort right across the street where you can take advantage of all their onsite... More

Was this review helpful? Yes 2
Portola Valley, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2014

Adults only hotel with Mexican a nice charm. Friendly staff, flat screens tv and a clean room plus comfortable bed. Coffee and pastries available 7:30a-10:30a. The hotel is Near everything, about 2 short blocks to ocean. Have stayed before and every time we come back our price gets lower. They give you a bracelet on arrival and asked to show... More

Was this review helpful? Yes 3
CorporativoLosArcos, Director Comercial at Casa Dona Susana, responded to this review
Google Translation

Estimado Matthew en primer lugar agradecerle por compartir su reciente estadia en tripadvisor , me alegra que disfruto sus vacacione... More

Queensland
Top Contributor
131 reviews 131 reviews
56 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed July 21, 2014

We stayed at another property then discovered this jewel. Had no idea it was an adults only property. We viewed a balcony room and decided this was the place for us. It's not luxury but certainly comfortable. The room was bright, very Mexican and had a large balcony overlooking the cobble stone street. Large room with queen bed, even basic... More

Was this review helpful? Yes 2
PEYTON COLO.
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 17, 2014

In last 5 years we have stayed at casa dona susana at least dozen times. Elizabeth front desk clerk will do every thing in her power make your stay enjoyable. Rooms have musty smell. This is tropics run air conditioner this will remove most of smell. housekeeping does excellent job. Queen size bed,safe,flat screen TV with English channels,air condition, WIFI(sometime)... More

Was this review helpful? Yes 4
Victoria, B.C.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 17, 2014

We typically spend a couple of nights in the Romantic Zone before heading to a condo at Playas Gemelas and decided to try Casa Dona Susana for it's location and because it's adult only. It was as expected...older but quaint, clean and comfortable, good A/C, helpful and friendly staff. We had a balcony suite but didn't use it except to... More

Was this review helpful? Yes 2
Anoka, Minnesota
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 15, 2014

I loved this hotel! The accommodations could not be beat. We had a nice room on the main floor which had a fridge, and there was a self-serve coffee service by the front desk which had GREAT coffee. They were helpful at the desk. When I pointed out some dirt on the shower curtain, it was quickly replaced .It was... More

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Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 3, 2014

This is a charming, nice and clean hotel in the middle of the old Vallarta, near malecon, stores, restaurants, bus stops, etc. and you can even walk to downtown. The front rooms have a balcony from where you can enjoy views of street and ocean. Guests are allowed to use the pools on any of the two other sister hotels... More

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Ca. USA
Contributor
17 reviews 17 reviews
10 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 13, 2014

Hubby and I were there again the last week of February and the first week of March and as always, we loved it. This hotel has the best workers and they all go out of their way to be attentive and helpful. The waiters, bartenders, front desk people, the cleaning ladies and the bell boys are the best ever. We... More

Was this review helpful? Yes 1
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Additional Information about Casa Dona Susana

Address: Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Casa Dona Susana 2.5*
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style
#23 Spa Hotel in Puerto Vallarta
Hotel Class
Number of rooms
42

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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