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All 120 Puerto Vallarta hotels

Casa Dona Susana

2.5 of 5 Hotel   |   Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
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Casa Dona Susana
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Ranked #53 of 120 Hotels in Puerto Vallarta
A recent review
5 of 5 stars reviewed 2 days ago
marcan2000 Ca. USA
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243 reviews from our community

Traveler rating
    69
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    35
    30
    19
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11
115
36
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ca. USA
Contributor
18 reviews 18 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stay here every year and we are never let down. From the room to the waiters to the cooks to the receptionist, they are all Awesome. We consider them friends and not workers. :). Always a Good Morning or Hola, everyone always asks if we need help with anything. They are truly a GREAT GROUP OF WORKERS THERE. I... More 

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Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

They did not have my upper floor online room request but switched me immediately. The room smelled musky inspite of A/C. Comfy king size bed which takes up the entire room and crowds out the table and chairs. Updated tiled shower. Loved the free morning espresso in the Lobby, received great room service and front office service with excellent recommendations... More 

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AZ
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We have been coming to PV for many years as part of a time share ownership. We decided to stay a couple of extra days but wanted a hotel in Old Town PV to be more covenient to the activity provided i this part of the city. Casa Dona Susana met our expectations but overall the rooms were just a... More 

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Seaside, Oregon
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

my husband and i just returned after six wonderful relaxing days at dona susana...for anyone wishing a true vallarta experience this is it...elizabeth arce at the front desk is lovely...and elizabeth meza our maid was priceless...I am a flight attendant for Alaska Airlines and have stayed in many hotels...through out mexico...the charm and location and hard work of the employees...makes... More 

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Seattle
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Love the staff, location, rooftop deck, the great staff at the restaurant in their other property which is very close. We've stayed here 3 times and will go back again. Elizabeth is wonderful at the front desk. The best part is the pool which is in full sun all day and they don't allow children.

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Dallas, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just got back yesterday. We had no view whatsoever,but we only sleep and shower there.room and bath very clean.Good housekeeping service.Room smelled musty but it's the humidity and the wooden closets.One gets used to it in Mexico.Rooftop pool is great and no kids is awesome.You can also use the pool and beach facilities of Playa Los Arcos.We have stayed... More 

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Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel many times and varied durations. Yes, great location and adult only is a plus. The property has so much potential. The rooms are musty, but if you run the a/c that issue is resolved. Not sure who or why someone thought it would be a good idea to install industrial multi roll toilet tissue... More 

Was this review helpful? Yes 1
Milford, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is a great place for adults who are looking for peace and quiet as well as convenient dining and perhaps a beach experience with good service. Two positive points about the hotel itself are the roof top adult only pool and free coffee in the lobby in the morning. The coffee is self- served in a techie stainless... More 

Was this review helpful? Yes 3
Reno NV
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Well, let me start out with how disappointed I am with Casa Dona Susanna (CDS). While we were there, during the workweek, the hotel was under major renovation replacing all the atrium facing windows to the rooms and other work to the hotel. Based upon their daily progress, I would guess that the renovation has been going on for some... More 

Was this review helpful? Yes 1
San Diego, California
Senior Contributor
46 reviews 46 reviews
36 hotel reviews
105 helpful votes 105 helpful votes
1 of 5 stars Reviewed 3 weeks ago

As the title says, location is the only good thing at this hotel. First - the service: or should I say lack of service. Upon arrival, they were not very friendly, told me there was a fridge in the room, which there was not, and couldn't figure out how to get me connected to Wifi - I had to figure... More 

Was this review helpful? Yes 1
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Additional Information about Casa Dona Susana

Address: Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Casa Dona Susana 2.5*
Number of rooms: 42
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#22 Spa Hotel in Puerto Vallarta

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