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Casa Dona Susana

Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
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Casa Dona Susana
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Ranked #49 of 121 Hotels in Puerto Vallarta
A recent review
4 of 5 stars reviewed 2 days ago
beachgringoBC BC, Canada
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278 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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BC, Canada
Top Contributor
73 reviews 73 reviews
31 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This place is great bang for your buck. I stayed across the street at it's sister hotel for a few days Los Arcos Suites, which I loved, so when I returned, I didn't need something as large, so got a room at Casa Dona Susana. The bed was also comfy, firm, but not hard as a rock like some hotels... More 

Was this review helpful? Yes 1
Pocatello, Idaho
Top Contributor
69 reviews 69 reviews
30 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We visited about 4 years go and had a "superior" balcony room. This visit we chose a standard room. A big plus was that it was on the third floor, and the staircase to the rooftop pool made it seem like having a balcony. I hear that there were some upgrades or remodels several months ago, however I saw no... More 

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Puerto Vallarta, Mexico
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW credit card Amex Card Member Review

I really liked this hotel. I do not know about all the rooms, but if you want a small kitchen and a balcony you must get one of the corner rooms on the entrance side. This is a very small efficiency but we found it very pleasant. The location downtown is excellent. nearby to, restaurants, laundry, coffee, beach, buses, even... More 

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Portland, Oregon
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed at the Casa Dona Susana several times. The location of the Dona Susana is perfect, it is in the heart of the Romantic Zone within walking distance to all the restaurants, shopping and bars. This time we got a balcony suite. Next time we will get a standard room without a balcony. The balconies get direct sun... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Beautiful inner courtyard onto which all rooms open with trees, plants, & more. Lovely rooftop deck & refreshing swimming pool with potted bouganvillas lining the edge. View of Banderas Bay from roof. Our room didn't have an opening window to the outside, which I knew when booking, but nevertheless missed having the outside fresh air coming in. The room has... More 

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

Our 3rd stay. Gracious staff. Quaint old world charm. Absolutely perfect location. Wonderful rooftop pool. Very clean and cared for. Gorgeous open air atrium. Adults only. Reciprocity with its larger sister hotel, with a great pool, activities, and sublime beach access. Christian and Elizabeth so helpful! Magda, the concierge, ready to help with planning any outings. She is a gem!... More 

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Cedar Rapids, Iowa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my 6th stay at Casa. The staff is absolutely wonderful. The hotel is a small boutique and located in a great spot. The rooms are always clean. You are able to access the main hotel (which I have stayed at in the past as well) and enjoy the beach & pool. I especially would like to thank Elizabeth... More 

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Calgary, Canada
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First let me tell you what this hotel ISN"T. It isn't big, some of the rooms are very small. Think cruise ship small. It isn't new. It is an older hotel and it does show it's age around some of the edges. it isn't a luxury resort, it is a small boutique hotel. It isn't an american style hotel it... More 

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USA
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Small hotel associated with the Playa Los Arcos (you can utilize the pool and beach area as well) The hotel is on a side street, quiet yet close to everything. Rooms are clean, comfortable and quiet. Decor is Spanish Colonial. Roof top pool is terrific. Don't hesitate, book it!

Was this review helpful? Yes 1
Chicago, Illinois, United States
Top Contributor
58 reviews 58 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our second stay at this centric adults only boutique hotel. Our requested third floor room had a problem with a closet door, and since the repair was not possible quickly, manager Elizabeth arranged for an upgrade including a kitchenette. It helped having fruit and juices and good coffee made at "home." The property as charming as before, the tree still... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CorporativoLosArcos, Director General at Casa Dona Susana, responded to this review

Dear Tomas D Thank you very much for your nice and motivating words; we are delighted that you had a great experience during your recent second visit to our hotel; thank you for making us part of your vacation experience. We will make sure to let Elizabeth know about your comments, we are certain that she is going to be... More 

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