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2.5 of 5 Hotel   |   Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
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Casa Dona Susana
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Ranked #51 of 121 Hotels in Puerto Vallarta
A recent review
3 of 5 stars reviewed yesterday
Teresa W Vancouver, British Columbia, Canada
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266 reviews from our community

Traveler rating
    77
    99
    40
    30
    20
See reviews for
14
128
41
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Vancouver, British Columbia, Canada
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

I would have rated this higher because i really like this hotel but i booked months in advance a king bed room and was given a room with 2 dbl beds. The first night my AC didn't work because i was given the wrong remote for it. I asked if i could stay in a room with a window balcony... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Very nice place. Adults only so more tranquil than the other Los Arco hotels. Right of the main street short walk to everything. Front desk staff was great and helpful. Elizabeth my housekeeper kept my room perfect.

Was this review helpful? Yes 1
Tacoma, Washington
Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The moment you walk into this boutique hotel you feel like you've entered the Old World. The courtyard is filled with beautiful plants, vines and the most amazing fig tree growing up to the rooftop pool deck. Our room #111 was super clean, spacious, beautifully decorated to fit the building and the bed was very comfortable (we had a king... More 

Was this review helpful? Yes 3
Colima, Mexico
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I always stay at Casa Dona Susana because of its charm, convenient location and many of its wonderful staff members. Unfortunately, not all staff members are alike. Most of the clerks at the front desk are wonderful, especially Elizabeth, who seems to do more than is expected of her. The problem lies when various clerks who are filling in for... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Denver, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel in a great location. This hotel is very clean and very quiet. There is a roof top pool where the water is always cool and refreshing and other guests do not feel compelled to save chairs, from my experience there was always ample space. We stayed in a first floor room for 10 days and never had anything... More 

Was this review helpful? Yes 1
Saint Cloud, Minnesota
Contributor
14 reviews 14 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Cute place! We had a low-priced king bed room with no balcony. The room was small and the bathroom very small. But the charm was great. The room was cleaned by 11:00 every day. The pool on the roof was great and very quiet:) We'd stay again but get a bigger room next time.

Was this review helpful? Yes 1
New York, New York, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Very kind, attentive staff and lovely properties between Casa Dona, their hotel (with beautiful tropical pool area across the street) as well as their main property, Los Arcos. They were fantastic and kind.

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Was this review helpful? Yes 2
Eugene, Oregon
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Beautiful property...super staff... very very helpful and kind. ower down you get less light in your room and the rooms on the ...so ask for rooms higher up before you arrive if you are there for the sunlight. Also the bottom rooms have as slight humid smell. You can access all three properties which is a plus...camastras y toallas for... More 

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Was this review helpful? Yes 1
Greater Palm Springs, California
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is not a hotel for anyone that is not a heavy sleeper. The interior is tile and brick, four stories high with all room doors opening to it, and is an serious echo chamber. That wouldn't be an issue if ignorant fellow guests did not slam their room doors at all hours of the day and night. Couple that... More 

Was this review helpful? Yes 3
Denver, CO
Top Contributor
99 reviews 99 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 27, 2015 via mobile

2nd time staying at this place, my partner and I, and we like it a lot. The place feels authentic Mexican which we appreciate tons! The rooms are quaint. Do not expect an Americanized experience! We really liked the service that Elizabeth gave us at the front desk, and our housekeeper Cindy was great!

Was this review helpful? Yes 3
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Additional Information about Casa Dona Susana

Address: Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Casa Dona Susana 2.5*
Number of rooms: 42
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#21 Spa Hotel in Puerto Vallarta

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