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All 121 Puerto Vallarta hotels

Villa Mercedes Petit Hotel

3.0 of 5 Hotel   |   Amapas No.175, Puerto Vallarta 48380, Mexico
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Villa Mercedes Petit Hotel
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84%
Ranked #20 of 121 Hotels in Puerto Vallarta
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 13, 2014
Robert K
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58 reviews from our community

Traveler rating
    34
    13
    9
    2
    0
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5
24
11
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed August 13, 2014 via mobile

A first timer in Puerto Vallarta, a friend of mine recommended this hotel in the Zona Romantica. From check-in, daily house-keeping, location and customer service - all superb. Betsy at the front desk helped me book my eco tour and gave me tips on where to go. I will most certianly visit again.

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Phx
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 13, 2014

Travel to puerto Vallarta at least 3 times a year and have stayed at several places in this area. We stayed at the penthouse and for off season the price was ok. Not too high but not a bargain. The room is more like an apartment cluttered with junk and was not really clean. We paid for half down on... More

Was this review helpful? Yes 1
Villa Mercedes P, Director General at Villa Mercedes Petit Hotel, responded to this review

We value everyone´s comments and we take them into consideration to improve our operation and our product. We are well aware that most of the harsh criticism in this comment comes as a reaction to a frustrating two-week long refunding procedure the customer has had to go through for a mistake we made on his final check. We are truly... More

San Francisco, California, United States
1 review
5 of 5 stars Reviewed August 13, 2014

Villa Mercedes has a great location in Zona Romantica. It's a snap to get nice taxi drivers. Betsy at the hotel's front desk helped me call for one when needed. I especially loved being a few feet from the ocean, so I could go back and forth to swim each day, and the lap pool at the hotel was a... More

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Sacramento, California
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2014

What a pleasure to stay somewhere where every aspect was fantastic! Raul, one of the owners, was very responsive in his communication leading up to the trip and when we arrived.My husband and I (we're gay) arrived and were greeted like we were family. Betsy was so sweet,and helpful. Raul was very nice and had wonderful suggestions, one being the... More

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Houston
1 review
5 of 5 stars Reviewed June 26, 2014 via mobile

For the first time in so many years I get to stay in a hotel they reminded me when I was a child, in a hotel were the beach is a few steps away, small, clean, elegant, very easy to contact the employees. Best restaurants around, night clubs, so happy to stayed there and I recommended it 100%. I am... More

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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2014

Stayed here in January. My friend and I had an incredible time. We couldn't have asked for a better location. A 30 second walk to the beach and a 5 minute walk to the strip with all the restaurants and cafes. The staff is absolutely amazing. I started to get a cold and I spoke to the front desk and... More

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Houston, Texas
Contributor
16 reviews 16 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 17, 2014

Having visited PV numerous times, I was anxious to stay here after finding out (a) it wasn't privately owned condos and (b) it was gay-friendly. Suffice to say that it met and/or exceeded all our expectations. You should book through the hotel instead of through a third-party website in order to get the best deals. Although the staff is very... More

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Denver
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 30, 2014

The picture above is exactly the room I stayed in for 6 nights the end of May. The staff; Betzy and Cesar were just great and made me feel quite at home. The 3rd floor outdoor deck is a great place to have morning coffee and check e-mails ( although the WI-FI is in the room too!) The pool area... More

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San Francisco, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014 via mobile

If you want the most charming accommodation in pv at a very affordable price , have a look at this small property: villa Mercedes . It may not have the most updated facilities but that is made up by the most caring and attentive service . Just steps away from the beach as well. You will feel like you are... More

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Longview, Texas
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 24, 2014

Trying to decide where to start with this review. Hotel is tired and needs a major overhaul with the exception of the bedding. The mattress, pillows and linens are the best part of this hotel. They are great! I also like the fact the room I stayed in had two bathrooms. On my second day at this hotel, electricity in... More

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Villa Mercedes P, Director General at Villa Mercedes Petit Hotel, responded to this review

Dear Guest, Thank you for your feedback. We are glad to hear that you appreciated our linnens and the comfort in your room. In response to the power outage, you are right, there we do not have 24 hour maintanence staff. However no hotel of 16 rooms really does. The power outage occurred because there was a drastic change in... More

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Additional Information about Villa Mercedes Petit Hotel

Address: Amapas No.175, Puerto Vallarta 48380, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Villa Mercedes Petit Hotel 3*
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