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The Inn at Mazatlan

3.5 of 5 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
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Certificate of Excellence 2014
The Inn at Mazatlan
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The Inn at Mazatlan
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397 reviews from our community

Traveler rating
    214
    117
    35
    22
    9
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110
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Poulsbo, Washington
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars NEW

The Inn is a great place. We stayed there in February 2014 for two weeks. The four of us thoroughly enjoyed it. Germann, and Luis were great servers. Friendly and helpful are just two words to describe them. They have been there for many years and are one of the reasons we go back. The rooms and grounds are spotless.... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Tom58688 Thank you for taking a moment to share such great comments from your recent stay, it seems like you really enjoyed the attentive service provided by our loyal waiters German, Luis and the front desk staff, that is exactly what the Inn staff stands for; we are delighted to hear all the beautiful things you experienced in our... More 

Abbotsford, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have spent the best times when staying at Inn at Mazatlan, You can't beat the atmosphere and service, it's not the hotel but the people,Papagays, good food ,popcorn at 4 and , well, we love it, we will be there next week. March 2 2015, our grand girls come to join us March 16. They love it here. Would... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear loitravellady It´s always a pleasure to know how much our team work efforts are appreciated by our guests, especially when it happens to be genuine and from our hearts; plus our original Mexican flavors at El Papagayo restaurant become a must when staying at the Inn; thank you for your nice words to our resort and staff members, we... More 

Fillmore, Indiana
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed at the Inn from 2/2-2/9/15 and thoroughly enjoyed the resort! We had a one bedroom unit which was perfect for us. Some outdoor repairs were being completed due to hurricane damage but it did not disrupt our stay! Adrian was very helpful in recommending great restaurants for dinner, and Fidel was a great activity director.... More 

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Ellen S Thank you for sharing your experience on Trip Advisor and providing such a nice review of the lovely time you spent on our resort; finally the remodeling process is over and everyone can truly enjoy the facilities, especially the ones overlooking the ocean(the beach terrace), plus other nice spots at the Inn; without any doubt Adrian and... More 

Calgary
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Where to begin ... it is a delight to go to The Inn at Mazatlan. I spent two weeks there the end of January and beginning of February. The first thing I need to address is the construction that was winding down during that time, which was necessary as a result of the September hurricane. Despite the massive job of... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear dfroese It is a real pleasure to receive such a detailed review regarding your recent stay at the Inn, especially after reading all the aspects you kindly pointed out always getting the bright side with a great spirit focused only on enjoying a nice time in our resort and being pampered by all our committed staff always willing to... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Our group stayed in a 3 bedroom penthouse and could not have been happier. The cleanliness, hospitable and attentive staff, beautiful grounds and pools made for a vacation of a lifetime! When at the pool ask for mi amigo Edwin. Great service! The first time to Mazatlan, for most of our group, and we are already planning next year. The... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Erik H We feel very pleased to know how much you and your party enjoyed your recent stay at the Inn, it is always nice to hear how much our visitors appreciate the efforts of the staff to maintain and preserve the beauty of the facilities, and on top of that the friendliness of the team to please and... More 

Keizer
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has an Awesome view that half the hotel comes to the deck to watch sun set! Two nice pools! but one pool is pretty loud so I have to stick to one pool where the Sounds of a large fan of some sort makes too much noise for me on vacation. I can hear from my balcony pretty... More 

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Javatoto We are very sorry to hear that your vacation was not totally perfect at all, however on the other hand it seems that you really enjoyed our food in the restaurant and the service provided by our loyal staff plus our nice location; there is always an opportunity for improvement and it will be considered for future visits... More 

Pasco, Washington
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

They accept visitors, just tell them cash only. Very nice pools and grounds. Drinks are expensive so wait for happy hour. Times may vary but usually 1:00. You can have shade in the back pool or sun and beach view at the front pool. About 2:00 they have water volleyball.

Was this review helpful? Yes 3
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Mr. NilesPenn Thank you for taking a few moments of your valuable time to express your opinion about our services and facilities, definitely all your observations are more than welcome to guarantee a nicer and better atmosphere, we appreciate your preference hoping to serve you again soon. Best regards, Alberto Andrade Managing Director More 

Illinois
Top Contributor
555 reviews 555 reviews
54 hotel reviews
246 helpful votes 246 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The Inn has a great location. We like to stay there for three nights and get our business done and then move on to our favorite resort. This year we booked a junior studio. It was nice and spacious, with a good size bathroom, two double beds in the sleeping area with a dress and a TV, a nice kitchen... More 

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear J-W Your feedback is very much appreciated, we are pleased to know you had a more spacious unit this year, however the configuration of the Junior suite features a TV set in the bedroom only, this observation will be taken in consideration for improvement of the room amenities and facilities; the resort consists of 5 buildings and some are... More 

Vancouver, British Columbia, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This review is being resubmitted as it was deleted due to an error on my part by not clicking on a Verification Link on Trip Advisor's Website. We rented room 4010 for a period of 3 weeks in January, directly from the hotel in this mainly Time Share property. We didn't need a kitchen and the rates were extremely reasonable... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Joyce T There are many reasons to have a great stay in a resort, and you just found yourself more than that and we thank you for it, every single one of our staff members put their hearts on the job to ensure a nice stay for you, I will make sure to share your words with the public... More 

Bismarck, North Dakota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Vacationed here in January and it was nothing short of perfect! All the hotel staff are EXTREMELY friendly and will go out of their way to please you. Everyone went above and beyond to accommodate us. The rooms were also great, with breathtaking views. German at the Papagyo restaurant is fantastic! He was so friendly and on top of things... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear valuable guest: There is nothing more inspiring than hearing from a guest who has truly enjoyed the genuine service provided by our friendly staff, as for your compliments toward our dear restaurant member German we will let him know that he enhanced your experience as well as the rest of our team. We all thank you for choosing The... More 

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Additional Information about The Inn at Mazatlan

Address: 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Inn at Mazatlan 3.5*
Number of rooms: 215
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Also Known As:
The Inn At Mazatlan Hotel Mazatlan
Hotel Style:
#5 Spa Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan

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