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The Inn at Mazatlan

Certificate of Excellence
3.5 of 5
6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
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The Inn at Mazatlan
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The Inn at Mazatlan
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411 reviews from our community

Traveler rating
    226
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    36
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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    (411)
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Columbus, Ohio
2 reviews
5 of 5 stars Reviewed 1 week ago

I have been going tto Mazatlan for the last 10 years. We stay at The Inn at Mazatlan. It always like coming home. The same staff is always there and knows us by name. The accomediations is outstanding. Only been back two days and can't wait to go back next year. We are time share owners. We stay 3 weeks... More 

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear valued guest: Your preference toward The Inn at Mazatlán has been the best contribution to our success in order to preserve a great service tradition over the time, in addition to all the nice memories achieved; we truly appreciate how much your words mean to us, looking forward to continue being at your service during more years to come.... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We are frequent visitors to Inn at Mazatlan, El CID and peublo Beonito. We are so happy we chose to stay the entire time at Inn at Mazatlan as the staff, food, pool, beach, ocean retaining wall, security and spa are even better than ever. Our family is dreaming of going back. What a comfortable, relaxed stay with outstanding service.... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear valued guest: Your preference is deeply appreciated by every single one of our staff members, especially since there many hotel options in town nowadays to choose from, but it´s good to know that the service provided to you and your beloved ones exceeded your expectations in a very positive way; our chef and the restaurant staff does a tremendous... More 

Marshfield, Wisconsin
Top Contributor
50 reviews 50 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

we stayed a week in early February, and brought along my brother and his wife. Had a bit of confusion, as my brother got my room and I got his, I had paid for a junior suite, he a regular room, no kitchenette. Since he arrived on a different flight, before us , he got my room! It was cleared... More 

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Weekendramblers: We are pleased to know that despite the confusion of your arrival, the rest of your stay was much better and that you and your loved ones enjoyed a pleasant stay at our resort; I agree with you that we are very fortunate to have repeat visitors each year in winter and favor us with their loyalty and... More 

Portland, Oregon
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent 2 weeks laying in the sun being waited on hand & foot. From coffee at 7am on the sea wall, to Happy Hour at 12 & 4, to meals in the restaurant, to the Spa, the staff is friendly and goes out of their way to make this an awesome place to stay.

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Tricia781: Greetings from sunny Mazatlan!, thank you for taking the time to express a nice review of your recent stay at the Inn at Mazatlan, we all appreciate your preference and it certainly causes a great joy to have another satisfied visitor to our lovely destination. You are more than welcome to achieve more memorable times in our resort.... More 

Seattle, Washington
Top Contributor
129 reviews 129 reviews
13 hotel reviews
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed March 12, 2015

2nd time here for a family of 4 from Seattle. Staff at this hotel are excellent and truly care about the guests. The location of this hotel in the heart of the Golden Zone is what sets this hotel apart. Lots of taxis and Pulmonias driving by. Walk to coffee, stores and restaurants. Beach location is really the best in... More 

Was this review helpful? Yes 5
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear RyanMaz Thank you for giving us the opportunity to know about your experience at the Inn, as we are a family-friendly oriented resort that also welcomes all kinds of groups to stay with us, we do appreciate your precise review on this important portal of Trip Advisor which creates a perfect picture for many others to find out about... More 

Coeur d'Alene, Idaho
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 11, 2015

Just returned from a week at the Inn at Mazatlan. Stayed in PH75. The beach is perfect, pool wonderful,great location,beautiful views, and the staff is amazing. Special thanks to Rafael who was extremely helpful and Edwin (Hey 31, 32 says hello) who went above and beyond to assist us whenever we needed anything. They deserve a bonus. Happy hours and... More 

Was this review helpful? Yes 4
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Webster21 We are thrilled to hear you had a fabulous time at the Inn, Rafael & Edwin will be notified of your good wishes and truly appreciate your kindness; I apologize if your requirements were not totally fulfilled this time, however we will do a better effort on your next visit to accomplish any special request that you might... More 

Anchorage, Alaska
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 11, 2015

My husband and I stayed at the Inn at Mazatlan from March 2 to 9. We absolutely loved this resort. Very clean, safe and the staff were amazingly friendly. Adrian from concierge and Alfonso were very helpful, polite and cheerful. Location of this resort is very convenient to the beach, restaurants and downtown. The kitchen is nice, but few upgrades... More 

Was this review helpful? Yes 3
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Elize711 Thank you for your comments regarding your recent visit at our resort, that means a lot to all our devoted staff members such as Adrian, Alfonso an many others who give only their very best efforts to deliver a nice vacation time for every guest at the Inn 365 days of the year; we cordially invite you to... More 

Eau Claire, Wisconsin
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2015

Love this resort! Up on arrival you'll be met at the door by Manuel, Raphael, Alphonso, or Ramon who will be more than helpful in assisting you with your luggage and getting you moved to your room. These guys work hard and always have a smile on their faces. Upon check in you will have the pleasure of meeting Monica... More 

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear JohnF Thank you for taking the time to share your thoughts on your stay at the Inn, and moreover to appreciate the efforts of our committed staff with your enjoyment and relaxation, it is always a beautiful challenge to create a nice vacation atmosphere and taking the time to really take advantage of it and share it with the... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2015

We were just at The Inn at Mazatlan for a quick 5 day vacation and it was fabulous as always. Such a great location and the staff is wonderful and will do whatever it takes to make the guest happy. We stayed in a one bedroom unit on the 3rd floor in the Inca building and it was the perfect... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Jmorin1 Five days sometimes doesn´t seem to be enough when you are having a good time, and we are pleased to know that your visit at the Inn was a blast of fun, it´s always so delightful to everyone of us when we are able to create such nice memories and get this kind of comments that makes us... More 

Dallas, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2015

Last Minute Travel Plans - Great Staff accommodated me with a super room! Everyone at the Inn went out of their way to be friendly and helpful, especially after a long travel day. A special thanks to Jorge Fernandez the Director of Sales and Maria Estrada - Vacation Ownership Manager. The room was excellent with fantastic views in all directions... More 

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Paul B It is so nice to hear you had a great stay and we are thankful to you for allowing us to serve you and being recognized for it , without a doubt our staff is the greatest asset to the Inn and that shows with every guest that spend time in our resort, I will gladly share... More 

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