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The Inn at Mazatlan

3.5 of 5 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
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Certificate of Excellence 2014
The Inn at Mazatlan
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The Inn at Mazatlan
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336 reviews from our community

Traveler rating
    182
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The Inn at Mazatlán is comfortable and the views from the room over the ocean are lovely. We enjoyed using the pool and ate in the restaurant a couple of times. Sadly we could not access the beach from the hotel due to recent damage caused by the hurricane. We had a relaxing time while in the hotel but the... More

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Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Cath M Definitely our resort felt part of the storms during the hurricane season that made us reinforce the safety of our guest by restraining the beach access caused by the high tides and strong currents, but our pools, restaurant, rooms and the rest of our facilities were operating normally for our guest comfort; we are located on a... More

Wichita, Kansas
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband & I and our young adult daughter spent 5 nights in September at the Inn at Mazatlan and had a great stay. The hotel is very nice; the entire property is well kept and lovely. We arrived just after Odile and the sea wall is heavily damaged yet we had a fun time in our party of 18... More

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear DawWichita Your nice comments are a very positive way to start the day, our staff is always willing to give the extra mile to make it happen for you and we are glad this was your case; weather in September can bring a lot of rain, but your words brought us the sunshine. Definitely the view on the 9th.... More

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had a great time staying at the inn at Mazatlan. The grounds were impeccably maintained. The restaurant was excellent as was the service and the concierge did a great job of making recommendations. I really enjoyed exploring the city and found the location to be quite good.

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Ej_20 We are very pleased to know how much you enjoyed the time spent in our resort, it is always a great opportunity for our friendly staff to deliver a great service and create beautiful memories for our our guests; I will share your nice comments with our Gardeners, Restaurant and Concierge as well as the rest of our... More

ABQ NM
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 15, 2014

We bought a timeshare at The Inn years ago and always looked forward to our Spring visits. The location is still perfect, but The Inn has sadly gone so far downhill the last several years we felt the need to comment. Their website says The Inn provides a ‘luxurious resort backdrop.’ Don’t believe it. The Inn has the hardest beds... More

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Ms genie22 Abqnm: I received your comments a few days ago and have been trying to ascertain the room that you were in but I have not been able to due to the anonimity of your name as well as the room you may have stayed in to ensure that we did not overlook one room during the following... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2014

We booked our trip at this hotel on September. Incredible view. Best ocean. We where on 9th floor so town view is also visible from room entrance. And the hotel is in the best hotel area of mazatlan. Service is great thanks to their staff. We will come back on our next trip.

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Pelon001 We truly appreciate the time taken to share your memories of the recent stay at our resort, there is no doubt that the view on the 9th. floor is absolutely beautiful either looking at the town side or from your suite balcony overlooking the breathless sunsets on the Pacific ocean; we are already looking forward to welcome you... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 1, 2014

Hotel needs renovations. It 's maybe a two stars hotel under international standards. Pool is dirty, furniture is old, beach is also dirty. No desire to go swimming or walk along the beach because it is noisy and dirty. They tried to charge me a room cleaning service that I never use, and asked me to wash my dishes before... More

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Mr. Pacheco: September 5, 2014 I appreciate and respect your feed- back, as perceptions are very important to the continued progress and evolution of gracious hospitality and behaviors. We truly appreciate our return visitors and strive to be successful by meeting their expectations. I do hope that you can appreciate this by reading my response and expressing my regret... More

Hermosillo, Mexico
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 30, 2014

I read reviews saying how good the hotel was, I guess were paid reviews or something. The room where I stayed was old, the curtains did not fit the windows, when they finally re arranged the curatinsthe did not have a black out so I had to sleep not in a dark room because of the lights outside and of... More

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Guest Bersantos B: September 5, 2014 First of all please accept my personal apologies and those of our staff for not detecting the issue with your black-outs during your stay. For your information, I personally checked our various log books in Housekeeping, Front Office, Concierge as well as Maintenance and did not find mention of this as we could... More

North Dakota
Contributor
11 reviews 11 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 15, 2014

We stayed here in February for 5 nights. We had a very nice time and no complaints. My husband dropped his credit card in the lobby, and the man at the front desk found it and called us about it before my husband even realized he was missing it! Our friends own timeshares here, so that's why we stayed here.... More

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear gooseberry47 Thank you for taking the opportunity and express your kind comments regarding your stay at the Inn, we are confident that your experience with us in the future will be even better than the previous one based on our service oriented staff attention and the loyalty preserved over the years to pamper our dear guests and time share... More

Bow, Washington
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 30, 2014

The Inn at Mazatlan was an extremely enjoyable experience for my family! We took 4 teenagers (17 - 19) and stayed in the 3 bedroom suite and had a great time. It was our first visit to Mazatlan and it won't be our last, we will definitely stay at the Inn at Mazatlan for our next Mexico vacation. My husband... More

Was this review helpful? Yes 4
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Lesslie K Thank you for taking the time to review your stay at The Inn. It is wonderful to know you enjoyed your time with us, and found exceptional service and comfort in your accommodations. We do certainly appreciate your kind comments regarding the personal attention provided by Rafael, Manuel and the rest of our staff; it will be... More

olympia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 17, 2014

Have stayed at this hotel 6-7 times and have always been impressed by the warmth of the staff and the cleanliness of the facility. Love the location, grocery store directly across the street. Great pools, close to restaurants and wonderful restaurant in the hotel. Right on the beach also...

Was this review helpful? Yes 4
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Greekrlm It is always a pleasure receiving nice reviews from our loyal guests at The Inn thank you for sharing them with us, the staff gets very motivated every time they see familiar faces & turn them into great experiences. I will share your words with our team and remember that Paradise awaits for you anytime. Best regards, Alberto... More

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Additional Information about The Inn at Mazatlan

Address: 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Inn at Mazatlan 3.5*
Number of rooms: 215
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Also Known As:
The Inn At Mazatlan Hotel Mazatlan

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