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The Inn at Mazatlan

Certificate of Excellence
6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
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1 room 1 guest
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The Inn at Mazatlan
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459 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (459)
  • Mar-May only
    (127)
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    (84)
  • Dec-Feb only
    (132)
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Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I again traveled to the Inn for a wonderful vacation earlier this summer. It is my paradise away from home and my time there every year rejuvenates me for the rest of the year. The staff are the absolute best and will go out of their way to satisfy us. The grounds are beautiful and so well maintained. The rooms... More 

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Cameron This is a very refreshing comment of your visit to the Inn, we appreciate the opportunity given to us to pamper you, definitely our staff is always willing to do their best to make your experience a really nice one, thank you for your kind recognition to their efforts, I will make sure that Adrian, German, Rafael, Cuca... More 

Charlottesville, Virginia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms at the hotel are very big. The view from the room was amazing. The people of the front desk were very nice, but a little slow. We really like the breakfast (not included). The service at the restaurants was very good. The valet parking is awful. They were incredibly slow. They ignored us when we complain. We liked... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear LuisN Thank you for sharing your comments regarding your recent stay at The Inn, it is really nice to know you appreciated the efforts of the staff to fulfill your service requests, however there is always opportunity for improvement especially during high season when every department has to work full speed and sometimes that could be not enough; the... More 

Gladstone, Oregon
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a few days as our room was not available at our other hotel. It quickly became my favorite hotel in the zone. We took the time share tour, but there was no pressure to buy. We stayed in a hotel unit instead of a suite, but it was still very nice. Even though it is a... More 

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THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear SteveGD Thank you for giving us the opportunity to experience the warmth and friendliness of our staff, your comments are deeply appreciated considering that there are some many hotel options in town and you decided to stay at The Inn, we trust this will be the first of many more visits to keep enjoying the lovely sunsets from our... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 8, 2015

Our stay was wonderful and the price was right Outstanding housekeeping and many helpful smiling staff assist with any need you might have.Oceanfront location with lot's to do in the area. Rent a bike ND go along the Malecon a short distance away. Current exchange rates provide for great value

Was this review helpful? Yes 3
PAPAGAYOREST, Director General at The Inn at Mazatlan, responded to this review

Dear Mr. Jack O.: I sincerely thank you for taking the time to express your opinion regarding your recent stay with us. Moreover, I am very pleased that we were able to satisfy your expectations and that our location and housekeeping department were of your liking. Indeed, we are blessed by our location that is very centric, besides being beach... More 

Mansfield, TX
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 13, 2015

We were upgraded to a suite with separate living area, 2 balconies & 2 baths, full kitchen . Ocean view. Very nice! Would recommend for sure! Recommended by family to us. Could get used to this place! Good for family, couples, and whatever!

Was this review helpful? Yes 3
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear valued guest: We are delighted to know that our services and facilities were deeply appreciated by you and your beloved ones, now you have a nice reference where to stay while visiting this lovely beach destination, your home away from home can be now The Inn at Mazatlan. Best regards, Alberto Andrade Managing Director More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 9, 2015 via mobile

I really love it, I was in other hotel but, it sucks for real, so a friend talk to me about this hotel Inn at Mazatlan, I don't believe that the people was so nice, I mean, the lobby I love it, it's very beautiful and clean, the people help me with the backpack and the miss at the lobby... More 

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Sergio YHd It is always a pleasure to hear such nice review regarding your recent stay at The Inn, thank for sharing your experience with the trip advisor readers, hopefully this can motivate more and more visitors to The Inn; Xochitl and the rest of our staff are willing to pamper you upon arrival and make your stay a... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 9, 2015

We just got back from our vacation at Mazatlan. We spent 4 days at this hotel and we have nothing to say but good things about the room, the restaurant, the pools. We stayed at the Azteca tower, which is the new one. The rooms there are beautiful, however, we paid extra for sea view and they gave us a... More 

Was this review helpful? Yes 3
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear PalomaP I do apologize for the not so pleasant first impression you received from some members of the front desk staff, that does not reflect the service standards of our resort, we are currently taking measures by providing customer service training in order to improve it and we are confident you will be able to notice it on your... More 

Sacramento, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 28, 2015

Nice property. Great location. Great service., Loved the view from the balcony. Onsite restaurant, Papagayos, has good food and service. On check out I approved $85 in room charges. When I arrived home Inn at Maz had charged my Visa $900. Inn at Maz acknowledged the error promised to refund the money immediately if I would send them a copy... More 

Was this review helpful? Yes 6
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Brian P Before getting into any material I would like to apologize for any inconveniences that you may have had due to the delay on the credit card refund, however it is my understanding that our Front Desk Manager handled the issue on your favor in order to correct the situation; I hope this incident does not affect your... More 

San Fernando, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 24, 2015

I had a great time at the Inn of Mazatlan! The Concierge his name is Adrian Martinez was wonderful in helping us plan events for the days we were there! We also visited the Spa that was great the massage was very relaxing Cuca was wonderful! The rooms were very clean and bright! I will recommend my friends to stay... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Kathy K It is so great to hear how much you enjoyed your time spent at the Inn and the attention provided by our Concierge Adrian, we know he´s a great employee and is always willing to go one step ahead to pamper our guests, and Cuca at the Spa does a beautiful job too, she really is an... More 

Santa Cruz, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

Had a great experience at the Inn at Mazatlan. The staff was courteous and helpful, the rooms were spacious and clean, and the food was exceptional. However, the main reason I'm taking the time to write this review is to give a special shoutout to Omar. From the moment we arrived, he did everything possible to make our stay special.... More 

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Jeff L It is a great pleasure to all of us at the Inn when we get to know that any of our staff members impact the guest in a very positive way; we appreciate your recognition to Omar, and we know he is a great asset in our team, for sure he will be notified of your beautiful... More 

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