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All 76 Mazatlan hotels

The Inn at Mazatlan

3.5 of 5 Hotel   |   6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
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84%
Ranked #5 of 76 Hotels in Mazatlan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Pelon001
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334 reviews from our community

Traveler rating
    182
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    30
    19
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
ABQ NM
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We bought a timeshare at The Inn years ago and always looked forward to our Spring visits. The location is still perfect, but The Inn has sadly gone so far downhill the last several years we felt the need to comment. Their website says The Inn provides a ‘luxurious resort backdrop.’ Don’t believe it. The Inn has the hardest beds... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 6 days ago NEW

We booked our trip at this hotel on September. Incredible view. Best ocean. We where on 9th floor so town view is also visible from room entrance. And the hotel is in the best hotel area of mazatlan. Service is great thanks to their staff. We will come back on our next trip.

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Pelon001 We truly appreciate the time taken to share your memories of the recent stay at our resort, there is no doubt that the view on the 9th. floor is absolutely beautiful either looking at the town side or from your suite balcony overlooking the breathless sunsets on the Pacific ocean; we are already looking forward to welcome you... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Hotel needs renovations. It 's maybe a two stars hotel under international standards. Pool is dirty, furniture is old, beach is also dirty. No desire to go swimming or walk along the beach because it is noisy and dirty. They tried to charge me a room cleaning service that I never use, and asked me to wash my dishes before... More

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Mr. Pacheco: September 5, 2014 I appreciate and respect your feed- back, as perceptions are very important to the continued progress and evolution of gracious hospitality and behaviors. We truly appreciate our return visitors and strive to be successful by meeting their expectations. I do hope that you can appreciate this by reading my response and expressing my regret... More

Hermosillo, Mexico
1 review
2 of 5 stars Reviewed 2 weeks ago

I read reviews saying how good the hotel was, I guess were paid reviews or something. The room where I stayed was old, the curtains did not fit the windows, when they finally re arranged the curatinsthe did not have a black out so I had to sleep not in a dark room because of the lights outside and of... More

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THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Guest Bersantos B: September 5, 2014 First of all please accept my personal apologies and those of our staff for not detecting the issue with your black-outs during your stay. For your information, I personally checked our various log books in Housekeeping, Front Office, Concierge as well as Maintenance and did not find mention of this as we could... More

North Dakota
Contributor
11 reviews 11 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here in February for 5 nights. We had a very nice time and no complaints. My husband dropped his credit card in the lobby, and the man at the front desk found it and called us about it before my husband even realized he was missing it! Our friends own timeshares here, so that's why we stayed here.... More

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear gooseberry47 Thank you for taking the opportunity and express your kind comments regarding your stay at the Inn, we are confident that your experience with us in the future will be even better than the previous one based on our service oriented staff attention and the loyalty preserved over the years to pamper our dear guests and time share... More

Bow, Washington
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 30, 2014

The Inn at Mazatlan was an extremely enjoyable experience for my family! We took 4 teenagers (17 - 19) and stayed in the 3 bedroom suite and had a great time. It was our first visit to Mazatlan and it won't be our last, we will definitely stay at the Inn at Mazatlan for our next Mexico vacation. My husband... More

Was this review helpful? Yes 3
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Lesslie K Thank you for taking the time to review your stay at The Inn. It is wonderful to know you enjoyed your time with us, and found exceptional service and comfort in your accommodations. We do certainly appreciate your kind comments regarding the personal attention provided by Rafael, Manuel and the rest of our staff; it will be... More

olympia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 17, 2014

Have stayed at this hotel 6-7 times and have always been impressed by the warmth of the staff and the cleanliness of the facility. Love the location, grocery store directly across the street. Great pools, close to restaurants and wonderful restaurant in the hotel. Right on the beach also...

Was this review helpful? Yes 3
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Greekrlm It is always a pleasure receiving nice reviews from our loyal guests at The Inn thank you for sharing them with us, the staff gets very motivated every time they see familiar faces & turn them into great experiences. I will share your words with our team and remember that Paradise awaits for you anytime. Best regards, Alberto... More

Boulder, Colorado
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 6, 2014

My husband and I have been going to the Inn at Mazatlan since l983. We consider it our second home. In June we decided to take our seven members of our family so that our grandchildren might experience the joy of the nearby ocean, long walks on the beach, and cultural explorations of historic Mazatlan. On our last day, my... More

Was this review helpful? Yes 4
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Jean H We all hope that your husband is safe and sound recovering satisfactory of this incident, it is certainly very important to be proactive and ready when things like this happen, we are proud to say that the security & life guard staff have the skills to help you whenever it´s needed it. Your compliments regarding their performance... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 3, 2014 via mobile

We've been going here for years and love it everytime. From the staff (that will bend over backwards for you) to the location it's absolutely perfect. The rooms are cleaned to perfection everyday. We always leave a little tip for our maid and she always puts her own little special touch in our room. Incredible costumer service. The staff gets... More

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Steve T I greatly appreciate you taking the time to share your experience with us, our helpful staff always go a step further to pamper you and ensure a great stay, consistency is based on a genuine passion for service; also your generosity is deeply appreciated. We look forward to have the pleasure of hosting you again soon. Best... More

Gresham, Oregon
Senior Contributor
25 reviews 25 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 3, 2014

This small resort has an amazingly attentive staff that takes care of your every need. It is clean and relaxing. Happy hour food and drinks around the pools, kids activities, bingo at night, a wonderful restaurant, ocean front rooms - all with a personal feel that you don't get at the big resorts.

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Nancy M Thank you for expressing such a refreshing review of your recent stay at the Inn, I am pleased to see that you were able to experience so much of what this resort has to offer, and definitely this only encourage us to reinforce our daily efforts in the pursuit for your comfort and preference. Best regards, Alberto... More

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Additional Information about The Inn at Mazatlan

Address: 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Inn at Mazatlan 3.5*
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Also Known As:
The Inn At Mazatlan Hotel Mazatlan

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