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The Inn at Mazatlan

3.5 of 5 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
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Certificate of Excellence 2014
The Inn at Mazatlan
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The Inn at Mazatlan
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364 reviews from our community

Traveler rating
    197
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102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Spanaway, Washington
1 review
5 of 5 stars Reviewed 3 days ago NEW

We go to Mazatlan every year at Thanksgiving and stay at different places. This time we stayed at the Inn at Mazatlan. It is always one of our favorites. We had a 2 bedroom suite and it was great!! There are plenty of restaurants nearby. The beach area was under reconstruction from the hurricane but you could go down a... More 

Was this review helpful? Yes
Millsboro, Delaware
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Can't wait to return here!!! Nice place with very friendly people!! We felt very relaxed here and enjoyed the beach and the pool. They had recently had a hurricane and are still recovering, but are almost finished replenishing the beach area. Many great restaurants around the area with great transportation.

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Cascade, Idaho
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have been timeshare owners here since 1992. I'm sure I'm biased, but we love the place. Our 1 bedroom unit is very comfortable, but it's the staff that makes The Inn special. When you check-in the front desk person says "Welcome Home" and they mean it. Whether it is a bellman, maid, wait staff, or activity director they all... More 

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear M/M Snyder We are happy to know how much our place means to you and your lovely wife, definitely the most valuable asset to the Inn is the staff and it shows in every guest or owner that we serve; your recognition for service of our team members is deeply appreciated, and for sure this won´t be the last... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a lovely beachfront resort nicely located in the sandy beach area of Mazatlan, with a nice restaurant. A large and a small pool, a spa, a gift shop, beach access, an activities director etc. Maybe not completely up to U.S. standards, but certainly nice and comfortable and safe safe safe. Comfortable beds. Air conditioning. Most units have a... More 

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Richard L We greatly appreciate your preference to the Inn at Mazatlan, it´s great to know that you and your family had such a beautiful and relaxing vacation, our facilities have been improved over the past year to offer a more accommodating product for you to enjoy. Thank you for your recognition toward our helpful staff members, it will... More 

Mission Viejo, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Another vacation has come and gone and I am already looking forward to next year. I cannot say enough about the services performed by the bellmen Manuel, Raphael and Alfonso during my stay. They all went above and beyond to make sure I was taken care of and safe. And I cannot sing the praises of the concierge loud enough.... More 

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Sandy B Your beautiful comments are like an anticipated Christmas present to all of us at the Inn, it is nice to know how much you were pampered by our helpful staff and thankfully everything seemed to work out just fine for you; we all feel very grateful for your patronage and loyalty as well as the opportunity to... More 

Duncan, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Great state Very quiet Close to town an easy walk or ride the local buses Very helpful staff. Don't be afraid to ask about anything you are concerned about If possible they will rectify it quickly We would stay there again

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear tujo Your accurate comments reflect a good appreciation of service and hospitality, the Inn is based on a personal attention and loyalty toward our guest and visitors, the location plays a key role on the guest preference; we thank you for taking the time to give us your feedback and wish to invite you to have another great stay.... More 

chicago, illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We just got back from our annual November trip a week ago. As always they entire staffed welcomed us back with open arms and smiles. Checkin was a breeze and again Monica got us into the same room for both weeks quickly and with a smile. Manual at the door got us set up to our room and the entire... More 

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear mexiladie Thank you for your detailed and lovely review of your visit to the Inn, it is a great pleasure to all us to hear such comments from our beloved guests, that certainly means a lot in delivering a passionate & quality service that turned into great vacations for you; I do apologize for not following properly on your... More 

Albuquerque, New Mexico
Top Contributor
89 reviews 89 reviews
11 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having stayed numerous times at different hotels in Mazatlan I thought Pueblo Bonito or El Cid could not be beat...Wrong!! The Inn at Mazatlan is my new home away from home!!! The staff are really superior to other hotels and it starts with Edwardo!! This gentleman will break his back to make your visit one not to forget!! He makes... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Jodelkraut It is always a pleasure to receive such a nice review of our resort and in particular of our helpful staff, Eduardo is a great asset to the Inn and we feel very proud to have him on board to provide the personal service that all our guest deserve; the destination is growing but so is our commitment... More 

Rancho Palos Verdes, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have been guests here for ten years. The staff are always gracious and the service superb. In all my travels, this hotel is the cleanest I have been to. Good food and great happy hours help make this a perfect vacation spot.

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Marlene 1953 Your opinion is a motivation to my team, sometimes you do not need to say much to recognize when the job has been done well; from the porters, receptionists, maids, waiters, maintenance, chef; we all thank you for your support and loyalty during all these years and invite to keep coming back to your home away from... More 

Livingston
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Pool area was undergoing repairs from hurricane damage, but hotel did not advise us of this. Pool area was very crowded, not enough lounge chairs or umbrellas, no side tables and no beach lounges. Food was not great, and the drinks have absolutely no alcohol in them. This is a real rip off for the people who are paying for... More 

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Patricia C As our beach front wall is presently being renovated, the rest of our facilities are working in the best of its capacity and that could seem to create some crowd during a certain part of the day, after all our guest are looking for a little bit of sunshine. I only wish you could have shared your... More 

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Additional Information about The Inn at Mazatlan

Address: 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Inn at Mazatlan 3.5*
Number of rooms: 215
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Also Known As:
The Inn At Mazatlan Hotel Mazatlan
Hotel Style:
#5 Spa Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
#7 Best Value Hotel in Mazatlan

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