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The Inn at Mazatlan

Certificate of Excellence
6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
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The Inn at Mazatlan
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434 Reviews from our TripAdvisor Community

Traveler rating
    234
    128
    38
    24
    10
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130
128
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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Mansfield, TX
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were upgraded to a suite with separate living area, 2 balconies & 2 baths, full kitchen . Ocean view. Very nice! Would recommend for sure! Recommended by family to us. Could get used to this place! Good for family, couples, and whatever!

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear valued guest: We are delighted to know that our services and facilities were deeply appreciated by you and your beloved ones, now you have a nice reference where to stay while visiting this lovely beach destination, your home away from home can be now The Inn at Mazatlan. Best regards, Alberto Andrade Managing Director More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I really love it, I was in other hotel but, it sucks for real, so a friend talk to me about this hotel Inn at Mazatlan, I don't believe that the people was so nice, I mean, the lobby I love it, it's very beautiful and clean, the people help me with the backpack and the miss at the lobby... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Sergio YHd It is always a pleasure to hear such nice review regarding your recent stay at The Inn, thank for sharing your experience with the trip advisor readers, hopefully this can motivate more and more visitors to The Inn; Xochitl and the rest of our staff are willing to pamper you upon arrival and make your stay a... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

We just got back from our vacation at Mazatlan. We spent 4 days at this hotel and we have nothing to say but good things about the room, the restaurant, the pools. We stayed at the Azteca tower, which is the new one. The rooms there are beautiful, however, we paid extra for sea view and they gave us a... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear PalomaP I do apologize for the not so pleasant first impression you received from some members of the front desk staff, that does not reflect the service standards of our resort, we are currently taking measures by providing customer service training in order to improve it and we are confident you will be able to notice it on your... More 

Sacramento, California
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice property. Great location. Great service., Loved the view from the balcony. Onsite restaurant, Papagayos, has good food and service. On check out I approved $85 in room charges. When I arrived home Inn at Maz had charged my Visa $900. Inn at Maz acknowledged the error promised to refund the money immediately if I would send them a copy... More 

Was this review helpful? Yes 3
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Brian P Before getting into any material I would like to apologize for any inconveniences that you may have had due to the delay on the credit card refund, however it is my understanding that our Front Desk Manager handled the issue on your favor in order to correct the situation; I hope this incident does not affect your... More 

San Fernando, California
2 reviews
5 of 5 stars Reviewed May 24, 2015

I had a great time at the Inn of Mazatlan! The Concierge his name is Adrian Martinez was wonderful in helping us plan events for the days we were there! We also visited the Spa that was great the massage was very relaxing Cuca was wonderful! The rooms were very clean and bright! I will recommend my friends to stay... More 

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Kathy K It is so great to hear how much you enjoyed your time spent at the Inn and the attention provided by our Concierge Adrian, we know he´s a great employee and is always willing to go one step ahead to pamper our guests, and Cuca at the Spa does a beautiful job too, she really is an... More 

Santa Cruz, California
1 review
5 of 5 stars Reviewed May 20, 2015

Had a great experience at the Inn at Mazatlan. The staff was courteous and helpful, the rooms were spacious and clean, and the food was exceptional. However, the main reason I'm taking the time to write this review is to give a special shoutout to Omar. From the moment we arrived, he did everything possible to make our stay special.... More 

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Jeff L It is a great pleasure to all of us at the Inn when we get to know that any of our staff members impact the guest in a very positive way; we appreciate your recognition to Omar, and we know he is a great asset in our team, for sure he will be notified of your beautiful... More 

Key West, Florida
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 20, 2015

We have been meeting friends at the Inn for 8 years and it is always a hi-light of our year. We stay for two weeks and every year it gets harder to leave when our time is up. I agree completely with all the recent reviews especially as they relate to food service and bar prices. Papagayo's has great food... More 

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Jrshreck First of all, I would like to thank you for taking so much of your precious time to share this extensive review of your recent visit to the Inn, every single detail regarding your experience at The Papagayo has been sent to the Restaurant management staff to coordinate the necessary efforts and adapt what needs to be done... More 

Lake Forest
Contributor
15 reviews 15 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 22, 2015

The Inn at Mazatlan has been a vacation retreat for our family for many years, as we have had several timeshares there, for 37 years. The staff is first class and while the hotel is upscale, there are newer, more luxurious hotels stretching north on the strand. However, the friendliness and helpfulness of the staff makes the Inn a clear... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear valued guest: Your comments are well taken as they reflect a very important part of your vacation memories, plus it comes from a service oriented point of view demanding for details that can and will be corrected as you are reading these lines, we truly appreciate your loyalty over all the past years and hopefully there will be more... More 

Denver, Colorado
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 17, 2015

We had a great time on our vacation in Mazatlan. The Inn was a beautiful place and the service was fabulous. The amenities were great. The staff was friendly and helpful, especially our concierge. He was very helpful and gracious. He went out of his way to find the answers, he made calls, he made our stay very memorable.

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Jackie K It is so nice to know how much you enjoyed the time spent at the Inn during your recent visit, our staff takes with great pride their daily duties to create beautiful memories for all our guests; I will be delighted to share your comments with the concierge(Adrian) and the rest of our team, hoping we can... More 

Columbus, Ohio
2 reviews
5 of 5 stars Reviewed April 8, 2015

I have been going tto Mazatlan for the last 10 years. We stay at The Inn at Mazatlan. It always like coming home. The same staff is always there and knows us by name. The accomediations is outstanding. Only been back two days and can't wait to go back next year. We are time share owners. We stay 3 weeks... More 

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear valued guest: Your preference toward The Inn at Mazatlán has been the best contribution to our success in order to preserve a great service tradition over the time, in addition to all the nice memories achieved; we truly appreciate how much your words mean to us, looking forward to continue being at your service during more years to come.... More 

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