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The Inn at Mazatlan

Certificate of Excellence
6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
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The Inn at Mazatlan
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The Inn at Mazatlan
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420 reviews from our community

Traveler rating
    230
    123
    36
    22
    9
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122
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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    (420)
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    (123)
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Santa Cruz, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

Had a great experience at the Inn at Mazatlan. The staff was courteous and helpful, the rooms were spacious and clean, and the food was exceptional. However, the main reason I'm taking the time to write this review is to give a special shoutout to Omar. From the moment we arrived, he did everything possible to make our stay special.... More 

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Key West, Florida
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have been meeting friends at the Inn for 8 years and it is always a hi-light of our year. We stay for two weeks and every year it gets harder to leave when our time is up. I agree completely with all the recent reviews especially as they relate to food service and bar prices. Papagayo's has great food... More 

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THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Jrshreck First of all, I would like to thank you for taking so much of your precious time to share this extensive review of your recent visit to the Inn, every single detail regarding your experience at The Papagayo has been sent to the Restaurant management staff to coordinate the necessary efforts and adapt what needs to be done... More 

Lake Forest
Contributor
15 reviews 15 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Inn at Mazatlan has been a vacation retreat for our family for many years, as we have had several timeshares there, for 37 years. The staff is first class and while the hotel is upscale, there are newer, more luxurious hotels stretching north on the strand. However, the friendliness and helpfulness of the staff makes the Inn a clear... More 

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THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear valued guest: Your comments are well taken as they reflect a very important part of your vacation memories, plus it comes from a service oriented point of view demanding for details that can and will be corrected as you are reading these lines, we truly appreciate your loyalty over all the past years and hopefully there will be more... More 

Denver, Colorado
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 17, 2015

We had a great time on our vacation in Mazatlan. The Inn was a beautiful place and the service was fabulous. The amenities were great. The staff was friendly and helpful, especially our concierge. He was very helpful and gracious. He went out of his way to find the answers, he made calls, he made our stay very memorable.

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THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Jackie K It is so nice to know how much you enjoyed the time spent at the Inn during your recent visit, our staff takes with great pride their daily duties to create beautiful memories for all our guests; I will be delighted to share your comments with the concierge(Adrian) and the rest of our team, hoping we can... More 

Columbus, Ohio
2 reviews
5 of 5 stars Reviewed April 8, 2015

I have been going tto Mazatlan for the last 10 years. We stay at The Inn at Mazatlan. It always like coming home. The same staff is always there and knows us by name. The accomediations is outstanding. Only been back two days and can't wait to go back next year. We are time share owners. We stay 3 weeks... More 

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THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear valued guest: Your preference toward The Inn at Mazatlán has been the best contribution to our success in order to preserve a great service tradition over the time, in addition to all the nice memories achieved; we truly appreciate how much your words mean to us, looking forward to continue being at your service during more years to come.... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 6, 2015

We are frequent visitors to Inn at Mazatlan, El CID and peublo Beonito. We are so happy we chose to stay the entire time at Inn at Mazatlan as the staff, food, pool, beach, ocean retaining wall, security and spa are even better than ever. Our family is dreaming of going back. What a comfortable, relaxed stay with outstanding service.... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear valued guest: Your preference is deeply appreciated by every single one of our staff members, especially since there many hotel options in town nowadays to choose from, but it´s good to know that the service provided to you and your beloved ones exceeded your expectations in a very positive way; our chef and the restaurant staff does a tremendous... More 

Marshfield, Wisconsin
Top Contributor
50 reviews 50 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 27, 2015 via mobile

we stayed a week in early February, and brought along my brother and his wife. Had a bit of confusion, as my brother got my room and I got his, I had paid for a junior suite, he a regular room, no kitchenette. Since he arrived on a different flight, before us , he got my room! It was cleared... More 

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Weekendramblers: We are pleased to know that despite the confusion of your arrival, the rest of your stay was much better and that you and your loved ones enjoyed a pleasant stay at our resort; I agree with you that we are very fortunate to have repeat visitors each year in winter and favor us with their loyalty and... More 

Portland, Oregon
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 17, 2015

Spent 2 weeks laying in the sun being waited on hand & foot. From coffee at 7am on the sea wall, to Happy Hour at 12 & 4, to meals in the restaurant, to the Spa, the staff is friendly and goes out of their way to make this an awesome place to stay.

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Tricia781: Greetings from sunny Mazatlan!, thank you for taking the time to express a nice review of your recent stay at the Inn at Mazatlan, we all appreciate your preference and it certainly causes a great joy to have another satisfied visitor to our lovely destination. You are more than welcome to achieve more memorable times in our resort.... More 

Seattle, Washington
Top Contributor
133 reviews 133 reviews
14 hotel reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed March 12, 2015

2nd time here for a family of 4 from Seattle. Staff at this hotel are excellent and truly care about the guests. The location of this hotel in the heart of the Golden Zone is what sets this hotel apart. Lots of taxis and Pulmonias driving by. Walk to coffee, stores and restaurants. Beach location is really the best in... More 

Was this review helpful? Yes 5
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear RyanMaz Thank you for giving us the opportunity to know about your experience at the Inn, as we are a family-friendly oriented resort that also welcomes all kinds of groups to stay with us, we do appreciate your precise review on this important portal of Trip Advisor which creates a perfect picture for many others to find out about... More 

Coeur d'Alene, Idaho
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 11, 2015

Just returned from a week at the Inn at Mazatlan. Stayed in PH75. The beach is perfect, pool wonderful,great location,beautiful views, and the staff is amazing. Special thanks to Rafael who was extremely helpful and Edwin (Hey 31, 32 says hello) who went above and beyond to assist us whenever we needed anything. They deserve a bonus. Happy hours and... More 

Was this review helpful? Yes 4
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Webster21 We are thrilled to hear you had a fabulous time at the Inn, Rafael & Edwin will be notified of your good wishes and truly appreciate your kindness; I apologize if your requirements were not totally fulfilled this time, however we will do a better effort on your next visit to accomplish any special request that you might... More 

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