We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Inn at Mazatlan

3.5 of 5 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
Hotel website
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
The Inn at Mazatlan
Professional photos View all
Browse nearby
The Inn at Mazatlan
Write a Review

381 reviews from our community

Traveler rating
    204
    112
    34
    22
    9
See reviews for
108
118
14
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (381)
  • Mar-May only
    (100)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (84)
  • Dec-Feb only
    (116)
All months
Avondale
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My wife & I were very satisfied with our 3 night stay at the Inn at Mazatlan. We stayed at one of the studios on the 3rd floor. The room was comfortable, spacious and clean. The outside balcony looking over the ocean and the hotel grounds was very nice. We were treated well by staff. The Papagayo restaurant was excellent.... More 

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear TJ56SanDiego We are thrilled to hear you had an excellent time at the Inn and that you truly enjoyed the food and service at the Papagayo restaurant, it is never long enough to spend some quality time at the inn, so now you have the perfect excuse to return on a future vacation time, all your positive comments are... More 

Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We rented room 4010 for a period of three weeks, directly from the hotel in this mainly Time Share property. We didn't need a kitchen and the rates were extremely reasonable for an ocean view room overlooking the most beautiful tropical garden to the sea. The grounds and pools are kept spotlessly clean and as I am a very early... More 

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Joyce1935 There are many reasons to have a great stay in a resort, and you just found yourself more than that and we thank you for it, every single one of our staff members put their hearts on the job to ensure a nice stay for you, I will make sure to share your words with the public areas... More 

Kent, Washington
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 1 week ago

We rented a room for a week at The Inn and had an amazing time! The staff was so nice and very helpful. You felt like family from the first day! We made some great new friends, everyone was so friendly and we had a great time! The days that we relaxed at the resort were great! We enjoyed playing... More 

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear TLO522 Greetings from sunny Mazatlan!, thank you for taking the time to express such nice review of your recent stay at the Inn, every single effort performed by our staff members is compensated by your preference and satisfaction, it certainly will be a delight for us to host you again on your next vacation and continue enjoying the real... More 

Albuquerque
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we arrived we were treated like family. Everyone -bellmen, front desk, waiters, maids and employees in gift shop were friendly and very helpful. Loved the property! Wish they would have notified guests to have breakfast inside prior to using jack hammers on area next to pool restaurant. But that was my only complaint in the week I... More 

Was this review helpful? Yes
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear dirndigal Thank you for sharing such wonderful review from your last stay at The Inn, our staff will love knowing how much you enjoyed their attention which is really what makes our guests keep coming back year after year and have a nice time. We apologize for the noise caused due the remodeling and renovation in some of our... More 

GMRJCD
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed in the older Inca building but it was our choice since we did not want the street noise. But our special kudos goes to the concierge Adrian. He was most helpful in obtaining a new room and getting us moved and was always there to answer our questions with a smile on his face. There are parts to... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear GMRJCD It is truly a joy to hear such nice review of your recent visit to the Inn, and specially that our ambassador Adrian did a great job to represent the genuine spirit of our resort, I will be more than happy to share your nice words to him; definitely we are currently working to update our facilities and... More 

Mazatlan, Mexico
Top Contributor
65 reviews 65 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My son and family came to visit during Christmas week. He'd asked me in advance about the Inn and I told him it had a good reputation and location, the grounds were lovely, and we'd always enjoyed the food there. We were quite surprised by the lack of friendly greeting at the front desk upon arrival (Dec. 26, 8 p.m.).... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear PJMAZ First of all I would like to apologize for that unpleasant episode you and your family had to go through this past holidays, that is not our service standard; I feel terrible of not knowing about your level of satisfaction of our sheets, but if that was the case it would had being quite simple to place your... More 

Warrenville, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first trip to Mexico for vacation and we were a little apprehensive. When we left a week later we felt that we were leaving family. The staff was outstanding at every level, the rooms in the tower were fantastic with an ocean view. Heavy western Canadian presence so if you like hockey, there are multiple restaurants to... More 

Was this review helpful? Yes 2
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Doug F Welcome to the Inn at Mazatlan family members, it is a nice feeling that you are sharing with everybody of having a place to spend some relaxing time in Mexico from now on, we intend to make it special for you every year and provide the traditional friendly treatment that only our staff can do better than... More 

Casper, Wyoming
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have been time share owners for about four years, but travelled down to Mazatlan with friends for almost ten years and we just love this place. The location is prime..the service os excellent and the accommodations are just fine. There have been many updates in the years that we have been coming to this delightful place and I know... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear ellewy Our hopes go beyond the sky everytime we get a beautiful review like yours in our site, it is truly a blessing to be part of this special resort with so many great people to know and to serve everyday, your words are deeply appreciated by each one of our team; you can count on us to provide... More 

Madison, Wisconsin
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family and I where there over Christmas, and we had a very nice time. The service was amazing, and the food was very good. Best of all, the weather was nice. But, there were some things that happened that made the vacation a 4 star and not a 5. First off, the chairs are on a cement area, and... More 

Was this review helpful? Yes 1
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Nicholas D I want to take this opportunity to thank you for allowing us to have you and your lovely family over Christmas season and have a nice time at The Inn, we know renovations are always tough to combine with peace and serenity since it involves noise during certain times of the day in order to have some... More 

Lowell, Arkansas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff is the best. The following are those that make my trip special. Manual, Alfonso, Is real, Deana, Yolanda,Elias, Maria,Teresa, Cecelia,Louis, Edwin, German,Jaun,Victor. Sorry to those left out the names slip me. This staff makes The Inn for me. Popagayo,s is working on new menu. Food was good service super. I'm going back for 3wks next year. Thanks to... More 

Was this review helpful? Yes 3
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Rm202 It is quite a nice way to start this 2015 by getting this fresh air of compliments to our staff, you have no idea how much we all appreciate the recognition of our guest, I will gladly share your words with all of them and on behalf of the entire team we all wish you the best for... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Inn at Mazatlan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Inn at Mazatlan

Address: 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Inn at Mazatlan 3.5*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Despegar.com, Cheap Tickets, Hotels.com, BookIt.com, getaroom.com, Orbitz, TripOnline SA, Odigeo and Tingo so you can book your The Inn at Mazatlan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Inn At Mazatlan Hotel Mazatlan
Hotel Style:
#5 Spa Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan

273 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (222)
Viewed
Hotel & grounds (56)
Viewed
View from room (45)
Viewed
Pool/beach area (31)
Viewed
Room/suite (27)
Viewed
Dining (15)
Viewed
Bathroom (3)
Viewed
Other (45)

Management photos: Courtesy of the property manager

Viewed
All management photos (51)
Viewed
Hotel & grounds (6)
Viewed
Dining (8)
Viewed
View from room (8)
Viewed
Pool/beach area (2)
Viewed
Room/suite (11)
Viewed
Family/play areas (6)
Viewed
Business center/function rooms (3)
Viewed
Bathroom (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay