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All 76 Mazatlan hotels

Hotel Hacienda Mazatlan

Av. del Mar y Flamingos, Mazatlan, Mexico
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Hotel Hacienda Mazatlan
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27%
Ranked #68 of 76 hotels in Mazatlan
  • Overview
  • Reviews (18)
  • Photos (4)
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18 people have reviewed this hotel

Traveler rating
    2
    1
    5
    3
    7
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7
4
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0
Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Spanish first
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English first
Central Mexico and Gulf Coast, Mexico
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

First clue: no help with the luggage, although there is no elevator for the first two floors. Bad food, bad service, no towels, noisy, no hot water, dirty room... Forget about Wi-Fi. I tried to talk with the lady at the front desk, but she was overwhelmed with complaints. She did not pick up the phone. When I finally got... More

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Anaheim
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 7, 2014

The location of this hotel is awesome. Wish I say the same for the hotel. I made a 5 night reservation 2+ months in advance online. When I tried checking in, I was informed there was no reservation. When I provided proof of my confirmation printout, I was told they didn't do business with the company and wouldn't be able... More

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Puerto Vallarta, Mexico
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed April 1, 2012

I made a two-night reservation for this hotel six weeks before arrival, mainly because it was cheap. On check-in, the clerks told me that the rate had gone up -- way up! More than double. Luckily I had my confirmation printout and after much deliberation and apparently a phone call to a manager, the clerks very reluctantly decided to honor... More

Was this review helpful? Yes 2
Mazatlan, Mexico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 2, 2010

It is a run down hotel. Also, they try to sell you shares in the hotel for about 20,000 pesos. "To guarantee that you can get a room" The money is also said to be used for maintnence. I truly think the only maintnence taking place are of the owners wallets. The room were run down, I found old chewing... More

Was this review helpful? Yes 1
Top Contributor
103 reviews 103 reviews
22 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed January 15, 2007

We stayed five nights at Hotel Hacienda, it is a charming hotel but billing practices were problematic for us. At checkin we were first told there were no rooms, then a change and there was one, we asked about a length of stay discount and told there were none available. We talked with three other guests who were given discounts,... More

Was this review helpful? Yes 2
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Additional Information about Hotel Hacienda Mazatlan

Address: Av. del Mar y Flamingos, Mazatlan, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $$
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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool
Number of rooms
95

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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