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Hotel Hacienda Mazatlan

Av. del Mar y Flamingos, Mazatlan, Mexico
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Hotel Hacienda Mazatlan
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Ranked #68 of 76 Hotels in Mazatlan
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21 Reviews from our TripAdvisor Community

Traveler rating
    2
    1
    6
    3
    9
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4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
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  • English first
  • Spanish first
  • Any
English first
  • All months
    (21)
  • Mar-May only
    (8)
  • Jun-Aug only
    (6)
  • Sep-Nov only
    (3)
  • Dec-Feb only
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Central Mexico and Gulf Coast, Mexico
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 25, 2014

First clue: no help with the luggage, although there is no elevator for the first two floors. Bad food, bad service, no towels, noisy, no hot water, dirty room... Forget about Wi-Fi. I tried to talk with the lady at the front desk, but she was overwhelmed with complaints. She did not pick up the phone. When I finally got... More 

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Anaheim
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 7, 2014

The location of this hotel is awesome. Wish I say the same for the hotel. I made a 5 night reservation 2+ months in advance online. When I tried checking in, I was informed there was no reservation. When I provided proof of my confirmation printout, I was told they didn't do business with the company and wouldn't be able... More 

Was this review helpful? Yes 1

Travelers are raving about these Mazatlan hotels

Puerto Vallarta, Mexico
Contributor
13 reviews 13 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed April 1, 2012

I made a two-night reservation for this hotel six weeks before arrival, mainly because it was cheap. On check-in, the clerks told me that the rate had gone up -- way up! More than double. Luckily I had my confirmation printout and after much deliberation and apparently a phone call to a manager, the clerks very reluctantly decided to honor... More 

Was this review helpful? Yes 3
Mazatlan, Mexico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 2, 2010

It is a run down hotel. Also, they try to sell you shares in the hotel for about 20,000 pesos. "To guarantee that you can get a room" The money is also said to be used for maintnence. I truly think the only maintnence taking place are of the owners wallets. The room were run down, I found old chewing... More 

Was this review helpful? Yes 1
Alexandria, Minnesota
Top Contributor
124 reviews 124 reviews
26 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed January 15, 2007

We stayed five nights at Hotel Hacienda, it is a charming hotel but billing practices were problematic for us. At checkin we were first told there were no rooms, then a change and there was one, we asked about a length of stay discount and told there were none available. We talked with three other guests who were given discounts,... More 

Was this review helpful? Yes 2
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