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Sea Garden Mazatlan

Calz. Sabalo Cerritos S/N | Zona Hotelera Norte, Mazatlan 82110, Mexico (Formerly Mayan Sea Garden Mazatlan)
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Sea Garden Mazatlan
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325 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Spanish first
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English first
  • All months
    (325)
  • Mar-May only
    (92)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (109)
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El Paso, Texas
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel / resort is basically just OK. Upkeep of the pool is minimal, and pool and beach facilities are sub-par. I would stay at one of many better 3 star hotels closer to the center, at a small increase in room rate.

Was this review helpful? Yes
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review

Dear RonInt2014 : Thank you for your comments about your vacation at Sea Garden. We are disappointed we did not meet all your expectations. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities. We are constantly striving to achieve the highest level of guest satisfaction and this is very useful to us.... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Even though the hotel is at the beach it isn't possible to go into the water. There is rocks and the waves are wild. The guest rooms are too small and the individual beds are really small couches. One of the kids pools is so slippery that is dangerous, a couple of us got hurt. Everything is expensive even the... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review

Dear Guvf : Thank you for choosing Sea Garden for your vacation and for sharing your review with us. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. It appears as though not all your expectations were met. All your feedback will be shared with the appropriate areas and... More 

Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 31, 2015

We enjoyed every thing about our stay from housekeeping to consierge service. Would like to single out several people for special thanks. Jesus, waiter @ the pool side restaurant; Manuel, head waiter @ the restauraunt across from the lobby bar: Mario, The consierge and Lizette, welcoming desk. Also ,the very friendly and helpful folks @ the front desk. Anxious to... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review

Dear coa15 : We are pleased you chose to stay at Sea Garden for your vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. It will be our privilege to share it with them, specifically the staff mentioned; we are certain they will be happy to receive it.... More 

Metro Minneapolis-Saint Paul, Minnesota
1 review
4 of 5 stars Reviewed April 8, 2015

I stayed at the Mayan palace in Mazatlan from March 28th to April 4th 2015. The staff were fantastic and always greated my family and made us feel welcome. The grounds were clean in the beginning of the week, but it seemed later in the week that it harder to keep the grounds clean. Our room was very nice and... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review

Dear Meeliers : We really appreciate the time you have taken to share with us your impression about your stay at Sea Garden. We are delighted to learn your trip was fun and you enjoyed our food options grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.... More 

Albuquerque, New Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 4, 2015

The staff was very accommodating and helpful. The property is getting up in years, but it is well maintained. Poolside eatery and bar were great conveniences, and adjacent to the beach and ocean. Transportation from property to city was inexpensive and readily available. Great place to getaway and relax on a timeshare exchange.

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review

Dear lapchat: Thank you for taking the time to provide us your feedback about your past stay with us at Sea Garden. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the... More 

Smyrna
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 27, 2015

Great place to stay, good service...The grounds are beautiful and the people are all very nice. We were there as a time share trader and were very happy. The pool and beach area are so well cared for. We will go again!

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review

Dear Ricky R : Thank you very much for providing your comments about your stay at Sea Garden. We are pleased to learn you had a wonderful vacation, that you enjoyed our grounds our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal is to make each one... More 

Boise, Idaho
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 22, 2015

Excellent staff, great rooms, right by the beach! I'll remember this hotel and stay for the rest of my life. The pool is warm and very clean as well as all the rooms. Comfy beds, warm and cozy rooms. I felt like I was at home, even though it was a different country. The staff picked out great places to... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review

Dear Hootieqt : Thank you so much for commenting about your stay at Sea Garden. We really thank you for your kind comment about the staff and the service they provide. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation. We truly appreciate your preference and look forward... More 

Alberta
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 24, 2015

Another fabulous stay at Sea Garden Mazatlan. Love this place. As always, excellent staff, clean rooms, lobby, pool area and beach. If you want a nice, quiet, slow-paced get away, this is the place. Yet lots to do if you want to walk the beautiful beach or join the friendly activities crew that like to get everyone active. Can hardly... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review

Dear mariegAlberta : Thank you so much for choosing Sea Garden for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. It is pleasing to learn that you also enjoyed the facilities and accommodations.... More 

Hamilton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 24, 2015

Travelling with my daughter and her husband we were thrilled with our accommodations. Our Suite had a bedroom with a king size bed and a den with a comfortable trundle bed, night table, chair and closet. Perfect for a third person. The living room slept at least 2 more but we didn't need it. Plenty of room in the kitchen... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review

Dear njoyn1 : Thank you so much for choosing Sea Garden for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our food options, pools, the facilities and accommodations. Your comments... More 

Kalispell, Montana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 15, 2015

I checked in yesterday and am here for a week. Rooms are dark dingy and gross. Several things aren't working and after repeated calls nothing's been fixed. Bathroom constantly reeks of sewer. Everything in rooms are old and gross. Curtains have holes in them. They even put back half used toiletries from the last guest. I will never stay here... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this review

Dear Jocelynbb : Thank you for taking the time to share with us your experience while visiting Sea Garden. It is disappointing to learn that your experience was not satisfactory. We host thousands of satisfied guests every week as well as attending them and we measure the caliber of our quality through several mediums in an attempt to improve on... More 

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