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El Cid Granada Country Club

#13 of 76 Hotels in Mazatlan
Certificate of Excellence
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Av Camaron Sabalo S/N | Zona Dorada, Mazatlan 82110, Mexico
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El Cid Granada Country Club
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El Cid Granada Country Club
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311 reviews from our community

Traveler rating
    123
    126
    34
    18
    10
See reviews for
100
94
23
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • Spanish first
  • Any
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  • All months
    (311)
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    (107)
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Elk River, Minnesota
1 review
5 of 5 stars Reviewed 2 days ago NEW

I love El Cid Granada because of the quiet location; the staff is so personable and friendly! There is a nice, large and quiet pool for those days I don't want to go to the beach. The management always looks out for me during my stay; I feel so safe and well cared for!

Was this review helpful? Yes 1
Victoria, Canada
Senior Contributor
22 reviews 22 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I just stayed at this resort in March 2015 as part of a red tag all inclusive without meals package. My room was spacious with an enormous kitchen bar, good sized fridge and every utensil necessary to cook most anything. The beds are extremely comfortable and there is unlimited hot water and high water pressure in tub and sink. The... More 

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear trevor g, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to read your satisfaction about our room, our pool and sisters hotels, and our colleagues whom shall be inspired by your kindhearted words. We look forward to welcoming you back to El Cid Granada in the not too... More 

Innerkip, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just returned from 2 weeks at the El Cid Granada, the weather in Mazatlan was perfect, lots of sun. The Granada is part of the El Cid group, it is smaller is size about 120 rooms. We had food and drink privileges at the El Moro and the El Castilla which was across the street from the Granada. The Granada... More 

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear mern999, It is so good to hear that you spent your recently group vacations with us at el Cid Granada and that we exceed all your expectations. Thank you for the good comments you are giving us and for all the trip advisor readers. Makes me feel happy to know that all the staff was kind and helpful in... More 

Pacific Northwest
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 9, 2015

After being absent for two years I was greeted by the staff with a Welcome Home. This experience carried on though the entire month I was there. The hotel is up dating all areas for the injoyment of their guests. The evening meals and Saturday's evening show was of Las Vegas standards. After 14 years of coming to Mazatlan, I... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear Shoteze, How wonderful is to hear that you came back after being absent two years and that you felt a welcome home. Thank you for have taken the time to give us this feedback about your recent stay with us at el Cid Granada and leting us know that everything met your expectations. We will be waiting you come... More 

Vancouver, Canada
1 review
2 of 5 stars Reviewed April 1, 2015

I love Mazatlan. Have been there 4 times. Would return but not at the Granada. I would like to know please if anyone else became sick when they returned home? At certain times the air quality was foul. I thought it was my imagination, I always bring candles with me and clean my own room. I really did not want... More 

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GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear marleekatie, I am glad to hear that this is the fourth time you come to this lovely town Mazatlan. And I would like to thank you for give us the pleasure to being your accommodation place. I am worry to know you got sick during your vacations as we always take care of each detail our customers may have.... More 

Airdrie, Canada
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed March 30, 2015

We had a fairly enjoyable week, however the fact that there is really only one lobby bar in the evening was disappointing. Our pool was very quiet and the staff at El Patio were amazing! Roberto, Ana, Cesar, Ivan an Julian! We ended up eating out a lot as the menus for the restaurants did not offer much of a... More 

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GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear Jo-Anna E, Thank you for give us this feedback regarding your fairly enjoyable week with us at el Cid Granada. It is awesome to hear that our staff of el Patio were kind and helpful in your needs.They will get a mention for their good job. I regret to hear some inconveniences you had like at the mexican restaurant,... More 

Battleford, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2015

We are ElCid vacation club members, and are very happy with the service of our salesman, Rui Veloso and our customer service rep. Pedro. Thank you both so much for helping us resolve our issues. You made us feel like we counted. This is our second year staying at the Granada and we have absolutely no complaints. All the staff... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear Garry W, We would like to take the opportunity to thank you for choosing us and for taking the time to share your comments on TripAdvisor. We are delighted to receive your review and read such positive comments regarding the service provided by our Club Lounge Rui Veloso, Pedro de La Cruz and the bellboy Audomaro. It is rewarding... More 

Indianapolis, Indiana
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 25, 2015

From the Front Desk staff, to Housekeeping, to Room Service, to Wait staff these are still the nicest people in Mazatlan. That's why I have stayed at Granada several times over the last few years. It's always a good sign when the turnover rate for employees is almost 0. When people enjoy their jobs it is reflected in the service... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear Nan E, Thank you for taking the time to write your review on Trip Advisor and we are delighted to know that you very much enjoyed your holiday at El Cid Granada. Your kind acknowledgement of the service provided by our staff is very much appreciated. Customer care is indeed amongst one of our highest priorities and it is... More 

Calgary, Canada
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 22, 2015

We had a really enjoyable week in February at the El Cid. Here are the best things: Ruben, the activities leader at the Castilla pool, was wonderful. What a talented and kind young man. We started off most days with yoga stretching with him, and did aqua aerobics every noon hour. Then in the evening he would be part of... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear stuckincarn, Thank you for sharing your feedback on TripAdvisor following your recent stay at El Cid Granada Country Club We are extremely pleased to have hosted you at the hotel, and I am also glad to learn that we managed to meet your expectations on this occasion. Your compliments and positive remarks have been highly noted, and I appreciate... More 

Airdrie, Canada
1 review
4 of 5 stars Reviewed February 26, 2015

Very clean rooms. Excellent service at restaurants. Most of them had good food. A variety of interesting entertainment. Activity coordinator Aldo was very entertaining & and attentive to the guests as well as adapting to the variety of ages of visitors.

Was this review helpful? Yes
GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear LornaPeteEde, We appreciate you took your time to letting us know your experience on your recent stay at El Cid Granada. We truly appreciate that you have taken the time to highlight some of the positive aspects of your stay such as our huge service restaurant, good food, Variety, wonderful pool entertainment during your stay. Your feedback meant a... More 

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