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El Cid Granada Country Club

#11 of 76 Hotels in Mazatlan
Certificate of Excellence
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Av Camaron Sabalo S/N | Zona Dorada, Mazatlan 82110, Mexico
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El Cid Granada Country Club
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El Cid Granada Country Club
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306 reviews from our community

Traveler rating
    121
    124
    34
    18
    9
See reviews for
100
92
21
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (306)
  • Mar-May only
    (102)
  • Jun-Aug only
    (50)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (134)
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Vancouver, Canada
1 review
2 of 5 stars Reviewed yesterday NEW

I love Mazatlan. Have been there 4 times. Would return but not at the Granada. I would like to know please if anyone else became sick when they returned home? At certain times the air quality was foul. I thought it was my imagination, I always bring candles with me and clean my own room. I really did not want... More 

Was this review helpful? Yes
Airdrie, Canada
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 3 days ago NEW

We had a fairly enjoyable week, however the fact that there is really only one lobby bar in the evening was disappointing. Our pool was very quiet and the staff at El Patio were amazing! Roberto, Ana, Cesar, Ivan an Julian! We ended up eating out a lot as the menus for the restaurants did not offer much of a... More 

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Battleford, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

We are ElCid vacation club members, and are very happy with the service of our salesman, Rui Veloso and our customer service rep. Pedro. Thank you both so much for helping us resolve our issues. You made us feel like we counted. This is our second year staying at the Granada and we have absolutely no complaints. All the staff... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear Garry W, We would like to take the opportunity to thank you for choosing us and for taking the time to share your comments on TripAdvisor. We are delighted to receive your review and read such positive comments regarding the service provided by our Club Lounge Rui Veloso, Pedro de La Cruz and the bellboy Audomaro. It is rewarding... More 

Indianapolis, Indiana
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

From the Front Desk staff, to Housekeeping, to Room Service, to Wait staff these are still the nicest people in Mazatlan. That's why I have stayed at Granada several times over the last few years. It's always a good sign when the turnover rate for employees is almost 0. When people enjoy their jobs it is reflected in the service... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear Nan E, Thank you for taking the time to write your review on Trip Advisor and we are delighted to know that you very much enjoyed your holiday at El Cid Granada. Your kind acknowledgement of the service provided by our staff is very much appreciated. Customer care is indeed amongst one of our highest priorities and it is... More 

Calgary, Canada
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a really enjoyable week in February at the El Cid. Here are the best things: Ruben, the activities leader at the Castilla pool, was wonderful. What a talented and kind young man. We started off most days with yoga stretching with him, and did aqua aerobics every noon hour. Then in the evening he would be part of... More 

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GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear stuckincarn, Thank you for sharing your feedback on TripAdvisor following your recent stay at El Cid Granada Country Club We are extremely pleased to have hosted you at the hotel, and I am also glad to learn that we managed to meet your expectations on this occasion. Your compliments and positive remarks have been highly noted, and I appreciate... More 

Airdrie, Canada
1 review
4 of 5 stars Reviewed 5 weeks ago

Very clean rooms. Excellent service at restaurants. Most of them had good food. A variety of interesting entertainment. Activity coordinator Aldo was very entertaining & and attentive to the guests as well as adapting to the variety of ages of visitors.

Was this review helpful? Yes
GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear LornaPeteEde, We appreciate you took your time to letting us know your experience on your recent stay at El Cid Granada. We truly appreciate that you have taken the time to highlight some of the positive aspects of your stay such as our huge service restaurant, good food, Variety, wonderful pool entertainment during your stay. Your feedback meant a... More 

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2015

I believe the only thing holding this resort back from 4 stars is the quality of food. Most of the food is quite good, but lacks a bit when it comes to authentic mexican food and seafood. I found the meat to be undercooked, especially at El Alahambra at the Castilla pool. Other than that, I really enjoyed the stay.... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid Granada Country Club, responded to this review

Deat Jeff_Ferguson Thank you for posting a review of your recent stay at El Cid Granada & Country Club. We appreciate that you have chosen to spend your Mazatlan stopover in our hotel after a long trip and found the entire experience to your satisfaction particularly that you enjoyed our cuisine. As feedback from our valued guests that enables us... More 

Calgary
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 25, 2015

I stayed at the El Cid Granada with my boyfriend, his brother and girlfriend for a week. We had a studio and it was nicely kept and had a nice modern feel to it. My only complaint about is that we got double beds instead of a queen/king and when we checked into the hotel with his brother and girlfriend,... More 

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GMELCID, General Manager at El Cid Granada Country Club, responded to this review

Dear LeonaLee618 Thank you for taking the time in letting us know how your recent stay was, I apologies that you were not 100% satisfied with your stay , I would like to clarify that when you ask for a king size bed it is a request it is never a guarantee that you will be assigned a kind size... More 

Thunder Bay, Canada
1 review
4 of 5 stars Reviewed February 24, 2015

I have stayed here 3 years now for 1 month.it a very nice place to stay.very clean,friendly staff.only thing that I do not like is the cost of the wifi,300 pesos for 1 week,but if you use 2 devices,example 2 pics or 2 tablets ,it's 600 pesos.I don't mind paying 100 pesos a week,but 300,for 2 600,I feel that is... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid Granada Country Club, responded to this review

Thank you for your continued loyalty to El Cid Granada Hotel. I am very happy to know that we always managed to exceed your expectations while residing with us and that you thoroughly enjoyed your stays. I regret your experience with internet service, we have an external company which is in charge to make sure that works and also have... More 

Penticton, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2015

We had the pleasure of staying at the Granada from the 24 of Jan 2015 to Feb, 14, and would do it again with pleasure. Rooms were comfy and clean,and as my husband has a problem walking a great distance, Daniel was helpful and did get us a room close to the pool and the patio restaurant, which we were... More 

Was this review helpful? Yes 3
GMELCID, Director General at El Cid Granada Country Club, responded to this review

Dear Alice s, Thank you so much for taking the time out to share your experience with us. It was wonderful to read about your excellent stay at El Cid Granada. I was particularly happy to see you nice words to the staff Daniel front desk manager and the rest of the staff Giovanni, Ana, Angel Ivan and Tiburcio,Julian. This... More 

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