Dear Contessadiroma, We are surprised and disappointed that you were not pleased with your experience, and will do everything that’s fair and reasonable to make you satisfied, because that is our goal for all of our guests. Please contact us at guestrelations@elrancho.com.mx so that we can resolve your complaints directly. In the meantime, allow me to respond to the comments...

Dear LilWink, It is such an honor to have your friends and family stay with us for your wedding. It has been a real pleasure to have your family vacation with us now for many years, and your wedding will definitely be a real highlight for all of us! And of course, you know that you can trust us to...

Dear Fishbo51, We’re very glad that we could provide you with a pleasant experience on your first visit to Mazatlan! It’s a pleasure for us to offer an alternative to the mega resorts, and we’re delighted that you enjoyed the convenience of our individual villas, and also our private beach. I’ll pass on your comments to our staff. It really...

Dear BetoBips, We're delighted to know that you and your family really enjoy your vacations at El Rancho. Your enjoyment is the reason that we exist, and we'll continue to work to maintain everything that makes El Rancho wonderful, and make it even better! Sincerely, Larry Flathmann Guest Relations Manager

Dear JacksonHole_9, Thank you for your very gracious review. It’s so wonderful to have guests like you as part of our family! It really makes us glad to know that you really enjoy our villas, and the ambience of El Rancho. We will continue to work hard to make sure that El Rancho is a place where you can come...

Dear Luannelw, We’re really honored that you’ve chosen El Rancho as your preference for vacations! Thank you! We take your enjoyment very seriously and promise to maintain the special atmosphere at El Rancho that you’ve come to love – including our villas, our staff, and our restaurant. We look forward to providing you many more fun and restful vacations! Sincerely,...

Dear Visits86, It sounds like you love Mazatlan and El Rancho as much as we do! Thank you for sharing your comments! We’re so glad that you enjoyed your vacation with us! What really motivates us is to know that we’re providing the right place for our guests and their families to be together and to relax. Come back soon!...

Dear Traveler5001, Thank you so much for your encouraging words! Our staff really enjoys taking care of our guests, and it means the world to them to hear that you really appreciated their efforts! We’re really glad that you enjoyed your vacation with us, and we thank you for recommending us. As you say, we don’t offer a lot of...

Dear FishinDaveCalifornia, Thank you very much for sharing your comments. It’s great to have members like you who appreciate the unique value that we offer, and you did a great job of capturing the atmosphere of El Rancho! We’re very glad that you enjoy the laid-back, quiet, slow paced nature of our resort. Our goal is to preserve that atmosphere...