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Pueblo Bonito Emerald Bay

Certificate of Excellence
Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
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1 room 1 guest
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1,908 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (329)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (1908)
  • Mar-May only
    (539)
  • Jun-Aug only
    (594)
  • Sep-Nov only
    (315)
  • Dec-Feb only
    (460)
All months
1 helpful vote
5 of 5 stars Reviewed today NEW

We can't say enough wonderful things about our recent stay at Pueblo Bonito Emerald Bay of Mazatlan. The level of customer service far surpassed our expectations. Everyone was extremely courteous and helpful from the moment that we arrived through our departure. A few examples of the outstanding service: 1. We were at the pool in front of the bistro, I... More 

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very nice property where the friendly Mexican hospitality really spoils you. The all inclusive plan is the way to go- makes everything so much easier. The beach is nice yet the sea is rocky so if you feel like the beach go to the resort's sister "Pueblo Bonito Mazatlan" (lower grade resort but very pleasant beach with lots of water... More 

Was this review helpful? Yes 1
Seattle, Washington, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

From the moment we arrived we knew we were in paradise. This is a wonderful resort! I highly recommend the all-inclusive meal plan. There's 2 restaurants and several pools where you are served. Marcel & Enrique at the main pool were the best! Or even swim up to Giovanni and Samuel. They made being poolside relaxing and worry free. In... More 

Was this review helpful? Yes 2
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. We are very happy to know that Pueblo Bonito Emerald Bay was the scenery of your family trip to paradise. Our staff aims to provide all our guests with a positive experience and we are delighted that they were able to do so during your visit. Thank you for choosing our resort, and we hope to see you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I love this hotel so much. The people that work here are very welcoming and it's easy to feel like you are in paradise. The hotel itself is gorgeous and the main pool is very nice to relax in. I love being a timeshare holder for this beautiful hotel. I would stay here every year when I go on vacation.

Was this review helpful? Yes 1
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Joey. Thank you for taking the time to share your experience from your family trip at Pueblo Bonito Emerald Bay. We are delighted that you enjoyed your stay with us. it was our pleasure to serve you. We strive to offer all our guests a level of service and hospitality that exceeds all their expectations. Thank you for choosing... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

If you want to have the vacation of your dreams, come to the Pueblo Bonito Emerald Bay. The best pool, rooms, location, facilities. But the best of all, the service. Lorena from activities will help you to have the best experience while you are staying in this place.

Was this review helpful? Yes 1
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for choosing Pueblo Bonito Emerald Bay as your place to relax, and enjoy your vacations. On behalf of the staff and management, we would like to extend a sincerely grateful for taking the time to send us and share your feedback about your recent stay. We hope to see you soon on this your... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The service was outstanding, I got everything I wanted from this trip here. I would highly reccomend this place to my friends and family. Customer service was done with excellence, well respected employees. I could trust my belongings in the resort without a problem.

Was this review helpful? Yes 2
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Christian. Thank very much for your preference to Pueblo Bonito Emerald Bay. is our pleasure to serve you. I will personally share your nice comments to our staff. We will be looking forward to serve you again in the near future. kind regards. More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Best pools, costumer service, clean, family friendly and great view. Coming to emerald bay is like the home away from home. They have great activities by the pool, thank you Lorena for showing us a great time.

Was this review helpful? Yes 1
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for your preference to our resort. We appreciate the opportunity to learn more about your experience at Pueblo Bonito Emerald Bay. Nothing pleases us more than knowing your every expectation was met. Please give us the opportunity to host you again in a near future as you deserve it. Kind Regards More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check in was fast but as soon as they check you inn they immediately send you to the time share sharks, no prob just say no like 20 times. Is super hot so we would have appreciated a drink of water but none was offered. Room was great although on the last building still was great, they drove us there... More 

Was this review helpful? Yes 7
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Victor. Thank you very much for sharing your experiences on your stay at Pueblo Bonito Emerald Bay It is wonderful to know that you enjoyed your stay. We do however; regret that our Bistro & time share staff did not meet your expectations. We would like to apologize for not properly attending to your needs. As a Pueblo Bonito... More 

San Antonio, Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros: We really like the food. The steak at the La Cordeliere served on Friday night was one of the best we've ever had. The Bistro was also excellent. We did not have a bad meal all week. Depending on the crowd, normally service was good to excellent. There were lots of families while we were there. They enforced the... More 

Was this review helpful? Yes 4
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you for sharing your thoughts on your stay at Pueblo Bonito Emerald Bay It is wonderful to know that you enjoyed many aspects of your stay. We do however; regret that other areas did not similarly meet your expectations. We would like to apologize for not properly attending to your needs. In Pueblo Bonito Emerald Bay, we... More 

Phoenix, Arizona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This trip was my first AI as well as my first international vacation. Couldn't have picked a better spot to spend 5 days!! I was thoroughly impressed with the resort in general. It's beautiful. It's huge. Flamingos, iguanas, peacocks, bats even!! Our jr suite was spacious and had a beautiful view of the ocean and most importantly, those Mazatlan sunsets!!... More 

Was this review helpful? Yes 5
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