This place is AH-Mazing. We have frequented PB Emerald Bay twice now and plan to go back soon. The grounds are lush and beautiful with the many waterfalls, fountains, and even peacocks at entry to the atrium which, by the way is also spectacularly decorated. Food is delicious and staff was always on hand to drive us to our unit... More

Just returned from another awesome week at PB emerald bay! with family and friends 16 of us east tennesseeans converged on our favorite vacation spot including 1-6month old. The all inclusive was buy 5 days and get 2 free and is more than worth it! We had 5 jr suites and one villa. We did the zipline again, and it... More

This resort far exceeded my expectations-I loved it! I had never been to an all-inclusive before and wasn't sure that was my thing. Again-loved it. All the food was delicious. The only buffet was breakfast, all other meals were served and ordered off the menus. My visit was the last week in May-very very quiet there as this is their... More

I really like pueblo bonito Emerald bay but i have to say that the "welcome reception" at the front desk was desapointing, they act like they are doing you a favor instead of make you feel welcome! I was suposed to recieve a bottle of wine at my arrival as a gift because the hotel's aniversary but no bottle was... More

the grounds are spectacular. The pools are huge and beautiful. I enjoyed all inclusive because there was a great selection of restaurants to choose from. We loved taking the free shuttle into town to eat on the beach under a palapa topped place owned by Emerald Beach's sister resort and we were offered the "gourmet sampling" of 6 courses with... More

This property is due for some attention which it will do now that the owner of Pueblo Bonito has taken a partner who will infuse significant money. Attention to grounds, service, elevators, adding outlets and the eventual completion of the golf course will help. The staff are generally very helpful, friendly, and accommodating. It's a wonderful location. I'm glad I... More

I had a very negative experience at PB Emerald Bay recently (May 24-28 2013) and it really boiled down to customer service. I had prepaid my stay several weeks ahead of time through Orbitz ahead of time to avoid the hassle. Upon check-in, the receptionist who helped me (I believe Esmeralda was her name on her badge) never once smiled... More

We stayed here for the last few days of our 2 week vacation. We had a bad experience in town, so they were kind enough to make arrangements for us in a villa. The villas are amazing. Smart move on their part, too... as now we'll want to return to the villas in the future. The restaurant service at Emerald... More

My husband and I stayed here while he was in Mazatlan on business. The resort is simply beautiful with lovely walking paths, waterfalls, beautiful statues and tropical birds at every turn. Great swimming pools, and an amazing beach. The rooms are very large, and the cleaning and room service staff did a wonderful job. It was super quiet, with almost... More