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Pueblo Bonito Emerald Bay

Certificate of Excellence
Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
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Pueblo Bonito Emerald Bay
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Ranked #1 of 76 Hotels in Mazatlan
Certificate of Excellence
A recent review
5 of 5 stars reviewed 5 days ago
Kat R Phoenix, Arizona
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1,813 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (328)
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    (1813)
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    (539)
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Phoenix, Arizona
Level Contributor
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This trip was my first AI as well as my first international vacation. Couldn't have picked a better spot to spend 5 days!! I was thoroughly impressed with the resort in general. It's beautiful. It's huge. Flamingos, iguanas, peacocks, bats even!! Our jr suite was spacious and had a beautiful view of the ocean and most importantly, those Mazatlan sunsets!!... More 

Was this review helpful? Yes 2
Juneau, Alaska
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My sister and I stayed at this resort in May 2015 and for the most part, we loved it. I didn't love the customer service quite as much, especially the front desk. Our first room was listed as ocean view but it was set really far back from the ocean and you couldn't even hear the waves. Also, the room... More 

Was this review helpful? Yes 1
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Thank you very much for your detailed review of your stay at Pueblo Bonito Emerald Bay. It is a pleasure for us to know that you really enjoy your holiday and our services were like you expected. We hope to see you soon on this your home. More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

We've just discovered a new pool here we didn't even know about the pool is just right around the corner its very beautiful its a good thing we come here every 2 years u can discover a lot of new things here I love to swim

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Minnesota
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here using a vacation rental and got a great deal for our family of 4 in March. We were comfortable in a junior suite and our friends who were a family of 5 stayed in the master suite. We ended up staying during Holy Week which I would not recommend doing if you want to go into town... More 

Was this review helpful? Yes
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear dawnya00. Thank you for taking the time to write your honest opinion about our hotel, we are happy to know that you enjoy you vacations with us. Regarding the close down the two way street unfortunately the local mayor decided to make these changes and we are respectful of his decisions. Once again thank you for you preference and... More 

El Paso, Texas
5 of 5 stars Reviewed 2 weeks ago

The room was great and comfterable, the servce was really good everyone would help you in everything, the pools are warm and the drinks are good, the food is also good, it has a very great view from the rooms

Was this review helpful? Yes
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Andrea H. Thank you very much for choosing Pueblo Bonito Emerald Bay as your place to relax, and enjoy your vacations. On behalf of the staff and management, we would like to extend a sincerely grateful for taking the time to send us and share your feedback about your recent stay. We hope to see you soon on this... More 

Lakewood, California
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I visited PBEB a total of four times. I actually bought a time share there and absolutely love the resort. The grounds are beautiful and immaculate. There is an adults-only pool with a swim-up bar that has very good drinks and munchies. All of the rooms face the ocean, I had a junior suite which is good for two or... More 

Was this review helpful? Yes 1
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Karin W. We really appreciate your loyalty and preference to Pueblo Bonito at Emerald Bay. On behalf of the staff and management, we would like to thank you for taking the time to send your feedback about your recent stay and your wonderful review from a travelled guest like you. We hope to see you back at this your... More 

colorado
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

At the end of April 2015 we had the pleasure of spending two most delightful weeks at Pueblo Bonito Emerald Bay Resort...the grounds are gorgeous. The ADULT ONLY pool was just perfect as was the pool bar service especially from Jose and Narcisco!! Our second week we did the all inclusive and I must say I was NOT DISAPPOINTED AT... More 

Was this review helpful? Yes 2
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Stsskiing. Thank you so much for taking the time to leave such a detailed review and we are thrilled to hear that you had a great time in Pueblo Bonito at Emerald Bay. We are looking forward to serve you again in the near future. Please receive our greetings and best wishes. More 

Cdobregon Sonora Na
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

the hotel is excelent great amenities, very high quality on food and drinks for an all inclusive place there are wonderfool gardens and the best sun set view.. peaceful place and the stuff is very polite and offer excelent service

Was this review helpful? Yes 2
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Yuri R. Thank you very much for choosing Pueblo Bonito at Emerald Bay as a place to relax, and enjoy your vacations. We appreciate your friendly comment for us, our customers are the foundation of our existence and with your excellent comment, it makes us feel that our efforts in attention and service met and exceed your expectations. We... More 

Monterrey, Mexico
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What great place!!! excellent room, superb food, outstanding service. My kids had a great time in the pools (which are very clean). All of the surroundings, the gardens, plenty of place to walk. The beach is kind of secluded so it is a very quiet place, compared to other beaches in the city of Mazatlan.

Was this review helpful? Yes 4
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Jesus G. Thank you very much for choosing us for your family vacation at Pueblo Bonito Emerald Bay, it was a pleasure to welcome you and serve you as you deserve it. we hope to see you again on the near future. Kind Regards More 

Dry Ridge, Kentucky
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was awesome. The room was huge, and very nice. I can't wait to go back again. The service was very good. The food was also good. I Enjoyed the beautiful gardens as well. Hope to go back again next year with the family. I think all the rooms are good.

Was this review helpful? Yes 1
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Andrew H. Thank you for taking the time to write and share with tripadvisor community your honest opinion about our resort. We are happy to know that you really enjoy our facilities and had a wonderful vacations. We hope to see you soon on this your home. Kind regards. More 

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