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El Cid El Moro Beach Hotel

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Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
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El Cid El Moro Beach Hotel
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El Cid El Moro Beach Hotel
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811 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
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  • French first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (811)
  • Mar-May only
    (238)
  • Jun-Aug only
    (195)
  • Sep-Nov only
    (128)
  • Dec-Feb only
    (250)
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There are newer reviews for El Cid El Moro Beach Hotel
See the most recent reviews
Alberta
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed January 4, 2011

As time share owners with El Cid we again spent a wonderful three weeks at the El Moro Beach Hotel. Each year we return we feel like we have come home. Our very spacious one bedroom corner suite overlooking the ocean and the city was its usual comfortable self. We love dining at the El Moro, the La Concha being... More 

Was this review helpful? Yes 3
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear LoveMexicoMucho Thank you for your positive comments and thank you for pointing out our service and equipments. We are impressed of your marvelous feedbacks. The pride of our staff is evident in the cleanliness of our guestrooms and suites, as well as in the smiles on the faces of our associates in the Front Desk. They are constantly striving... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 2, 2011

i arrived here for my week 52 to find i was one week early, my week started 01/03/11. i was horrified to consider i might have to go home and could not afford to come back in one week. Guillermo, the manager, Karina who kindly showed me the calender, were able to switch my week to the week earlier a... More 

Was this review helpful? Yes 1
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear maizygirl Thank you for writing this kind review of our hotel. We are happy that verall enjoyed of the hotel and that the service provided by Guillermo, Karina and Osvaldo exceeded your expectations; we are always trying to do our best to make our guests feel at home. It would be a pleasure to have you as our guest... More 

Golden, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 28, 2010

We stayed at the El Cid El Moro Tower the week of December 5th with another couple. It was fantastic. To begin with: Location: We were right on the beach which was beautifully maintained and which had many covered areas for your relaxation. Food: The quality, selection and availability of the food throughout the stay exceeded our expectations. Our experiences... More 

Was this review helpful? Yes 1
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear ColoradoGroup80401 I would like to thank you for taking the time to write this amazing review. I am happy to read that you enjoyed your stay with us. We are happy to hear that you enjoyed of our location, food, service and room. We always looking forward to offer to our guests a first class service meeting their expectations.... More 

Surrey, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 27, 2010

Once again the El Cid El Moro has made another year of our vacation memorable. The front desk staff makes us feel like family upon check-in,.Mr Jose Velasco The Room Division Mgr..is ALWAYS there to make all guest feel welcome immediately upon arrival. All of his staff at the front desk are always there to answer and help all guests.... More 

Was this review helpful? Yes 1
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear DeweywhiteRock Firstly, thanks for your loyalty and for taking the time to share such wonderful review. I am glad you enjoyed your experience at this your home, El Cid Moro Beach Hotel and found the staff helpful, besides that we exceeded your expectations with the room. As you may experience, Mr. Velasco, Mr. Hernandes and all the staff are... More 

Duluth, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 21, 2010

We love to travel to Mexico and especially love Mazatlan. We stayed at the El Cid Morro Beach the week before Christmas. The hotel is beautiful and very well kept and clean. We had a very nice room that was spacious and comfortable. The view from the deck was to die for - incredible view of the city and ocean!... More 

Was this review helpful? Yes 1
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear kristi_mn I would like to express my thanks to you for sharing your experience in El Cid Moro Beach Hotel, we are glad to read that you had a memorable vacation. Kind words such as yours, are our inspiration to continue working hard every day to have happy and repetitive guests. We are proud of offering high levels of... More 

Inverness, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 10, 2010

I went to El Moro with my husband and 13 year old daughter and we all had an amazing time. The hotel staff were extremely polite and service in the restaurants was very fast. For food there was a great choice, with all inclusive the restaurants that were included with the package were great, one with nightly entertainment that is... More 

Was this review helpful? Yes 2
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear mexico222 Thanks so much for taking the time to write this amazing review. we are delighted to read that overall your experience with us was great; your satisfaction is the result of the daily efforts of our staff to exceed our guest´s satisfaction. We will be happy to serve you again in next April, please feel free to contact... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 10, 2010

I have recently stayed at El Cid Moro Hotel in Mazatlan. It was a great experience. The rooms were impeccably clean, and the staff was very helpful and showed a great disposition, especially the staff at the Club Elite. The location is great, within walking distance to shops, restaurants, etc. and the weather was superb. I recommend this hotel without... More 

Was this review helpful? Yes 2
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear casinor Thank you for your review. I am very happy that you enjoyed your stay at El Cid Moro Beach Hotel. We are delighted as well, that you have found our staff hospitable and always dedicated to go beyond expectations, thanks again for all your praises. We look forward to serve again in a near future, and thanks for... More 

Canada, Kentucky
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 8, 2010

I am so pleased with the good service they gave me at the hotel very friendly staff and delicious food that is rich in love that I left all my friends tell them to visit the hotel El Cid Moro thank all the people working there I attended a wonderful

Was this review helpful? Yes 2
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear irais_10 Thanks a lot for your kind words. How great is to read we overall exceeded all your expectations. We are proud to have such hospitable staff, we appreciate your recognition to all of them. We will be gladly to serve you again in a near future. Happy holidays, Mark Covarrubias Mckay General Manager More 

Greenville, Wi
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed December 3, 2010

Let me first say that I never felt like I was in danger in Mazatlan. The city itself was fine and even a place to be sought out for some interesting cultural experiences. We loved the cuban restauarant called Carlos and Lucia's. As for this hotel, it is aging without question. Our room had a rusty refrigerator with a fish... More 

Was this review helpful? Yes 2
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear SartySnopes First of all, thanks for sharing this valuable review. we take all feedback seriously, and sincerely regret that we did not meet your expectations. We are disappointed to note that some aspects of the hotel did not satisfy you, our focus has always been to offer our guests the best in facilities and service, and clearly we still... More 

Hackettstown, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 23, 2010

We stayed at this hotel for a week in November. The location is fine, but the hotel needs to update its amenities. The rooms have plenty of space, but the furniture is old and the beds are SO uncomfortable! I looked underneath the bed because it felt as if I were sleeping on a cement slab, and sure enough it... More 

Was this review helpful? Yes 1
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear oceanmmi Many thanks for taking the time to share your recent experience with us at El Cid Moro Beach Hotel. Comments may not be positive but allow us to evaluate and make decisions based on our guest´s feedback. I sincerely regret that we did not meet your expectations in some aspects of the hotel and for that I sincerely... More 

Hotel Review Summarization

What travelers say

  • Pool area(3)
  • Italian restaurant(3)
  • Very friendly(3)
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