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El Cid El Moro Beach Hotel

3.5 of 5 Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
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Certificate of Excellence 2014
El Cid El Moro Beach Hotel
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El Cid El Moro Beach Hotel
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680 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for El Cid El Moro Beach Hotel
See the most recent reviews
Sayville
2 reviews
5 of 5 stars Reviewed March 1, 2010

Dear mark As We've stated earlier, we're very impressed with your proffessional staff & personnel working for EL CID TOWER EL MORO. Amongts many of them, in the dinning room, Enrique., and others as well. The house keeping staff, and mainance, for example: MARTHA, ALFREDO,CARMEN, ROSARIO, AND IN THE MAIN FLOOR THE WELCOMING STAFF, DRESSED IN BLUE. THey will do... More 

Was this review helpful? Yes
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear ROSARIOPASCUAL Thank you very much for your kind comment and observation. It is most rewarding and pleasure to learn that we met your expectation and provided you a very comfortable stay. In regards to your kind words towards our employees, I will certainly share your nice and positive comment with Enrique, Martha, Alfredo, Carmen, Rosario and to all the... More 

Lodi, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2010

We are only commenting from the perspective of a timeshare holder and not from a hotel guest. But as owners for more than 25 years, we have not appreciated the aggressive posture of those employed by El Cid in their attempt to sell additional shares and/or upgrade the timeshare which is currently owned. Once a loyal and long-time customer/owner politely... More 

Was this review helpful? Yes
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear GoofyLodi_California On behalf of our staff, we thank you for recognizing our hard work. Our entire staff of housekeeping, maintenance, and front desk takes an exceptional pride in deliverying quality service and a clean room to our guests. Rodolfo Osuna is one of our shining stars at El Cid Resorts. He loves what he does and it shows. Although... More 

St Louis Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 23, 2010

We had a wonderful, warm vacation at El Cid. With the small kitchenette unit we saved money eating breakfast in and sometimes lunch, not to mention the frozen margaritas made in the room. We chose not to go for the 80.00 a day all inclusive. Very close restaurants such as Gus,Gus and Senor Frogs and others had great food at... More 

Was this review helpful? Yes
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear 1irishlady Thank you for your compliments. We work diligently to offer the best service, the “little touches”, and a great stay for each guest; it is nice to know when we have succeeded. We are always delighted to know that we have exceeded expectations for our guest, especially on their first visit with us. We are genuinely excited about... More 

Edmonton, Canada
2 reviews
4 of 5 stars Reviewed February 16, 2010

El Cid El Moro Employee Compliments Jan. 22 - Feb. 4, 2010 Room 5126-27 I would like to compliment all of the staff I have had any interactions with since my arrival on Friday, Jan. 22, 2010. Everyone has been friendly and helpful without exception. There are a few employees that have made my stay here particularly memorable and enjoyable.... More 

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CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear exoticlocations Thank you for not only taking the time to write a review, but also for sharing such tremendous detail about your experience. I am thrilled your time with us was enjoyable and productive, as usual. More specifically, I thank you for pointing out those associates and departments that clearly delivered memorable service. I will be quick to share... More 

Lincoln City
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 11, 2010

The public areas of this hotel are well kept and clean....the rooms however are very dated and grubby. We had to request a special cleaning of our room AFTER we checked in - the kitchen was filthy and bathroom smelled like mold. A kitchen cabinet door also fell off its hinges - not a good sign. The beds were hard,... More 

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CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear OregonCoastGirl50 Thank you for taking the time to share your experience at El Cid El Moro Beach Hotel. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. I am of course very concerned to learn that your experience fell short of your expectations. Please accept my sincere apologies... More 

ShewoodPark Alberta
1 review
5 of 5 stars Reviewed February 11, 2010

Top-notch service. Clean. Friendly and extremely helpful with any requests, We were treated like family. Everything you need is within the facility but it is close to anything and every thing you possibly would need. Beach,pool,spa,exercise room, golf, tennis, internet,great food- everything is steps away. We will be regular "guests" every year going forward.

Was this review helpful? Yes
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear RaeDarl Thank you very much for such a warm review of your recent stays with us at El Cid El Moro Beach Hotel; I am very pleased to learn that you hold such fond memories of your stay. I was so pleased to read that you enjoyed your stay and I sincerely appreciate you complimenting the professionalism of our... More 

Regina, Saskatchewan
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2010

My husband and I just returned from Mazatlan, where we had the most amazing view from the 12th floor at the El Cid Moro...we were offered an upgrade while checking in at the El Cid Granada...the best offer we could have accepted...Alexander at the front desk (El Cid Granada) arranged this upgrade and promised us an amazing view and room,... More 

Was this review helpful? Yes 2
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear HappeeTraveller_ Thank you for all the great comments about our Hotel! It is always wonderful to hear that our guests enjoyed their stay! I will definitely let our executive housekeeper know about the great things you said about the room cleanliness. This is the number one goal of all hotels to provide a clean and comfortable room for our... More 

red deer ab
1 review
4 of 5 stars Reviewed February 9, 2010

Currently at El Moro. As others have said the resort could use better upkeep. But it is not run down at all. The staff for the most part is excellent. I would say excellent service overall. A few small issues. We were guaranteed ocean view rooms. We are on the 15th floor of the el morro. We can see the... More 

Was this review helpful? Yes
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Albertapostie Thank you so much for all your wonderful ratings for your last stay! As a family owned hotel, we strive to give each guest the best service we can. I am pleased you enjoyed your stay. Thanks for your comments about your experience with the buffet. Your feedback helps us to improve our service delivery. We are always... More 

Saskatchewan
2 reviews
5 of 5 stars Reviewed February 2, 2010

We went to Mazatlan with 2 other couples. we were booked into the El Cid Granada. Upon arrival we were offered an up grade to El Cid Moro. What a great up-grade for $200 for 2 weeks. We all had ocean-pool view rooms. The staff were great at either of the three, El Moro, Castilla, Granada. Had a wonderfull time.... More 

Was this review helpful? Yes
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear SaskatchewanPhilster Warm greetings from El Cid! We appreciate your valuable comments that made us delighted. We love to hear that our efforts to create a truly memorable experience are paying off! I will be circulating these to the staff. We hope to welcome you back to the hotel in the near future. Best regards, Mark Covarrubias McKay General Manager More 

washington
1 review
4 of 5 stars Reviewed January 31, 2010

I really enjoyed the activities at the pool and the staff, they were very helpful and fun I really enjoyed my spanish lessons from Cindy Osuna,at the pool every morning, she was a lot of fun and very helpful. She is a gteat asset to the hotel.l!!!!!And the water aroebics was great too!

Was this review helpful? Yes
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear babanne2 We are extremely pleased with your kind comments of your recent stay at El Cid El Moro Beach Hotel. As you may know, so few people take the time to let the world travelers know when they are satisfied with the service at a hotel. Your review has been sent to all of our team so don´t be... More 

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Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Hotel Style:
#5 Family Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#7 On the Beach Hotel in Mazatlan

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