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El Cid El Moro Beach Hotel

Certificate of Excellence
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Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
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El Cid El Moro Beach Hotel
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El Cid El Moro Beach Hotel
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730 reviews from our community

Traveler rating
    350
    222
    81
    46
    31
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254
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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There are newer reviews for El Cid El Moro Beach Hotel
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Signal Hill, California
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 5, 2011

We spent a week at th El Cid El Morro in Mazatlan in September 2010. Las Cascadas Restaurant was excellent and very reasonable. One night was Argentenian night with great meat. The wines were pretty good and the service was impeccable.The 2 bedroom suite was very comfortable with ample room for the four of us. We would definitely return here.

Was this review helpful? Yes
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear juabbebu Thanks a lot for this brief but amazing review and for all your praises. We are very delighted to learn that your stay with us was perfect and took the opportunity to visit La Cascada (Mexican rest) and El Patio (Argentinean rest), and the service and the wide variety of wines offered exceeded your expectation. Hopefully in next... More 

Saskatchewan
Contributor
12 reviews 12 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 30, 2011

We were transfered here from the Granada which at first was frustrating but once we saw our beautiful room we were happy. Some people complained that they couldn't get extra blankets etc but we were treated well and the staff went out of their way to help us. Mind you I tried my hardest to speak Spanish to them and... More 

Was this review helpful? Yes 1
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear minpin55 On behalf of all the staff at El Cid Moro, we would like to express our gratitude for taking out the time to share your experience. We are glad to read that you were happy with both, the room and the excellent service provided by our staff, as you mention, they always make their best to go beyond... More 

Portland, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 29, 2011

We stayed at El Cid El Moro in Mazatlan June 26-July 3. My sister-in law invited us to join them at this resort since she received a free wk from her in-laws. I searched and looked at every site to find the best deal for this resort and I came out with El Cid’s own site. They had a promotion... More 

Was this review helpful? Yes 2
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear tagoregon It is wonderful to hear that you enjoyed the Sunset Tour, as well as your excursions to El Centro and the Historic District. These are only some of the key highlights our city has to offer and we are pleased you were able to experience them. It is nice to know that you were treated with a excellent... More 

Barrie, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 28, 2011

We originally were booked for El Cid Granada and were move to El Moro. Our rooms were spotlessly clean. We had 2 1 bedroom units and thoroughly enjoyed our 2 weeks. the staff is very friendly and so eager to make sure your experience is good. We were travelling with a handicapped senior and they moved her to another room... More 

Was this review helpful? Yes 1
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Barriellovetotravel On behalf of all the staff at El Cid Moro Beach Hotel, thank you very much for taking for expressing your comments about your recent stay. We are glad to read that you were able to enjoy of the facilities that El Cid Moro offers, as well as the service provided by our staff, I am happy to... More 

Detroit, Michigan
1 review
2 of 5 stars Reviewed July 25, 2011

Let me first say the good things about "Moro". We had a very spacious 2 bedroom suite with 3 bathrooms and a gorgeous ocean view, the staff was friendly, courteous and strived to be helpful, food was good....thats about where the story ends. Theres no A/C in the common areas such as the lobby and when the guest and (especially... More 

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CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear aprilbunny Thank you for your kind comments regarding the room accommodations, courteous staff and food at El Moro Beach Hotel, I am glad to read that you enjoyed of them. We also appreciate your taking the time to point out the areas where things need improvement. In regards the points you mention, I would like to share with you... More 

Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed July 25, 2011

Our trip to Mazatlan was great from the start. Hotel staffs were very friendly, knowledgable and helpful. We had both oceanview and city view since we got a corner 2 bedroom suite....the view was soo amazing! The room was clean and the housekeeping was very friendly. Great location. We took a local bus to get to downtown area instead of... More 

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CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear julieyaung Thanks a lot for taking the time to share this review. It is great to read that you chose us to celebrate such an important event in your lives, your honeymoon, and were pampered by our staff. It gives us a great pleasure to know that you enjoyed every aspect of the hotel, service, accommodations, Food and the... More 

Lakewood
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 19, 2011

As a Platinum owner of El Cid (Cancun) our family decided to try Mazatlan this trip. Pick -up at airport was great. I expected the free offers for the 90min promo, got what I asked for. Check in was fast Leslie did a great job, got my 25% off my all inclusive, as that was what we had planned to... More 

Was this review helpful? Yes 1
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear poahi Thank you for taking the time out to post this detailed review, we are delighted to read that this time you has decided to visit our resort in Mazatlan and have enjoyed of your stay. We are happy as well to read that you and your son had a great time playing golf in our Country Club and... More 

Burns Lake, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 19, 2011

we were sopose to go to castilla, when we got off plane we were pushed into time share scam, we had to pay are cab fair there and back $62 us what they give back, got to the hotel they put us into the hotel connected (moro) so when we checked in then we were pulled over to a desk... More 

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CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear dennytberry Thank you for taking the time to post your comments on Tripadvisor. We sincerely regret that your stay was not as you had expected. One day we hope you decide to return to Mazatlan and experience it at its best, with all that it has to offer. Please, if I can be of help, feel free to contact... More 

Pearl River, New York
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 17, 2011

We just got back from a weeks vacation at The El Cid El Moro Beach Resort in Mazatlan. We had an amazing time!! We went on vacation with our family; 2 kids ages 10 and 11, my husband and myself, and my parents. The accommodations were perfect for the 6 of us. We had a suite on the 27th floor... More 

Was this review helpful? Yes 2
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear shellyprn On behalf of all the staff at El Cid Moro Beach hotel, we would like sincerely to thank you for allowing us the opportunity to serve you. We are really pleased that you found the accommodations perfect to your needs, as well as, to read that you and your family enjoyed of the pools, Food & Beverage service... More 

Thousand Oaks, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 5, 2011

I came here with my mom only and was a little worried I wouldnt have a good time because I didnt know anyone my age. However, the staff was extremely friendly and always upbeat. they included me in the various games they play at the pool, even some sports on the beach. I am not usually one to go and... More 

Was this review helpful? Yes 1
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Stacey_G41 Thank you for sharing this kind review with other travelers. It gives me a great pleasure to read that you had a wonderful stay at El Cid Moro and to know that were treated with such a personalized and friendly service by our staff, especially service delivered by Joaquin, Carlos and Aldo. I am happy to learn that... More 

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