Dear carole60 We really appreciate your feedback and detailed description of our services, rooms and facilities and are glad that you have spent an enjoyable and relaxing time at El Cid El Moro Beach Hotel. As written we are extremely fortunate to have the best location in the city which is also complimented by a sensational swimming pool, accommodations, restaurants,...

Dear CrazyCooney At El Cid El Moro Beach Hotel we respect the frank and honest opinions that our guests make via this medium. These criticism constructive/ not, is used as a tool of accountability and allows the hotel to be in a proactive mode. Cleanliness is our foremost priority. We ensure that all our rooms meet the hotel standards by...

Dear nikfishDenver_CO Thank you kindly for taking the time to write a review. Especially for your nice comments on the room. A guest having a great experience is one of the tools that we have in creating an objective picture to the rest of the readers on trip advisor. This guest commentary about his/ her experience is free of coercion...

Dear anne320 Thank you for taking time out of your day to provide such valuable feedback. It truly is appreciated and it gives us an opportunity to improve and correct our services and property. I am truly sorry that your experience with us was less than pleasant and you left our property feeling the way you did. Please be assured...

Dear vacationprolady Thank you for taking the time to post a comment regarding your recent stay at El Cid El Moro Beach Hotel. We really appreciate your feedback (and all of your great photos) and are pleased to learn that you enjoyed your stay in our Hotel, our facilities, location and, most importantly, the service provided…especially our Chef appreciated your...

Dear pirh We are happy to hear you had an enjoyable stay with us and found the location, hotel in general, friendly staff, etc. to be great. We pride ourselves on creating the utmost outstanding warm, comforting stay for each and every guest. We are glad that you decided to spend your wedding anniversary with us. I'm so pleased to...

Dear latish Wow, what a great testimonial! I just wanted to say thank you for taking time to write a review about your experience with us and we appreciate your willingness to share it with future travelers. We greatly appreciate when guests take the time to let the world know about their experiences. We are so happy that your stay...

Dear rchpjf Thank you for your kind words. At El Cid El Moro Beach Hotel, we have worked very hard to deliver a great experience and are happy to read that yours was indeed great. We pride ourselves on "one to one" customer service. We try to always do extra to make our customers feel welcome when they are away...

Dear LivandMarc I was in review of your comments and I would like to take the opportunity to thank you for the time taken in this matter and let you know that your comments are very much appreciated to us because feedback gives the opportunity to improve our services and procedures. We want customers to enjoy visiting our resorts, so...