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El Cid El Moro Beach Hotel


Hotel class 3.5 of 5
Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico
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Reviews you can trust

69% Recommend
4.0 of 5 stars 109 reviews
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By trip type
All (109)
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1 of 5 stars
iagainsti   5 contributions
los angeles
Nov 2, 2009 | Trip type: Family New
0/3 found this review helpful

So I was on a trip to Mazatlan and decided to purchase a "day pass" at the El Cid Moro Beach Hotel. There were 6 adults, two "tweens" and two babies. After making a $5 deposit for all of the adults and THEN taking a taxi to the hotel, we were informed that the kids were NOT free. I asked... more

Management response from
CSElCid, General Manager

Dear iagainsti Thank you very much for taking the time to share your recent experience with us at the El Cid El Moro. I am sorry to hear your experience with us was less than stellar. The issues you mention are certainly of concern to us and we appreciate you bringing them to our attention. Your input has already proven...

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5 of 5 stars
Charren   3 contributions
Shawnee, KS
Oct 25, 2009 | Trip type: Friends getaway

I HIGHLY recommend El Cid El Moro. We had such an amazing experience there! The customer service there is amazing. We felt welcome from the moment we were greeted at the airport! We will definitely travel there again. The hotel is right on the beach. It has a beautiful view of the sunset. The food in La Concha restaurant is... more

Management response from
CSElCid, General Manager

Dear Charren What a wonderful review! I'm glad you enjoyed your experience at the hotel and found the staff helpful. Customer service, room cleanliness, and guest comfort are some of the aspects of the hotel in which we strive to excel, and it makes us happy to exceed guests' expectations during their time in residence whatever way possible. Our staff...

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5 of 5 stars
DMGLosAngeles   1 contribution
Los Angeles
Sep 27, 2009 | Trip type: Couples
2/2 found this review helpful

We went to Mazatlan at the worst possible time ( September ) very humid >>> We read all the reviews regarding pushy timeshare vultures but decided to go anyway (since we already own in Southern California) but to our surprise , we were treated with the utmost courtesy and respect... Susana , Norbert and Chuy were friendly , cordial and... more

Management response from
CSElCid, General Manager

Dear DMGLosAngeles Thank you so much for your positive comments regarding your stay at El Cid el Moro. We are so glad that you were comfortable, and that our service and staff met your expectations. I will be sure to pass on your compliments to our staff, they always enjoy hearing them! We are extremely proud of our efforts in...

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5 of 5 stars
millstone   1 contribution
Long Island
Jul 8, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I have been guests at the El Cid, El Morro for over 19 years. We try to go every 2 years. We started with a time share at the Granada before the El Morro was built. After it was built, we bought a time share at the El Morro. We have seen many changes since we purchased... more

Management response from
CSElCid, General Manager

Dear millstone We would like to thank you very much for your so kind words and compliments. We are very happy that you have enjoyed your stay with us and were satisfied with our services. I echo your sentiments with regard to our exceptional service team. I have just had the pleasure of personally sharing your comments with Mr. Velasco....

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5 of 5 stars
ammy_jean   1 contribution
Alabama
Jun 9, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I went for our first time to Mazatlan, and we met the most wonderful people there! We loved it so much we decided to purchase a time share with El Cid El Moro. We will bring our children ages 7 & 11 this comming November, and they are very excited! It is the most beautiful place, with... more

Management response from
CSElCid, General Manager

Dear ammy_jean Thank you for taking the time to share your comments about your recent stay. Your comments help us to measure our levels of success. It was a pleasure to read that you enjoyed your stay and that the service was excellent. We strive to have our entire guests feel this way. We look forward to having you back...

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5 of 5 stars
PhoenixDesertRat   2 contributions
Phoenix
May 12, 2009
1/2 found this review helpful

Spent a week at the El Cid El Moro Resort in Mazatlan, Mexico during the worst week of the swine flu hysteria...and that's all it was...25-April to 2-May, and had a FANTASTIC time (my fourth visit to this beautiful city and plans for more in future years). The city (and state of Sinaloa) had no reported cases of the flu... more

Management response from
CSElCid, General Manager

Dear PhoenixDesertRat We were delighted to hear that you enjoyed your return stay at the hotel and we were really pleased to hear that you had an exceptional one and will stand out in your memory. Fortunately, as you already said, Mazatlan and all beach destinations in Mexico have not presented any cases of infection. However, the government has taken...

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5 of 5 stars
Mike_and_Laurie   1 contribution
Portland, Oregon
May 9, 2009 | Trip type: Couples
2/2 found this review helpful

My wife and I again had another perfect vacation at El Moro El Cid in Mazatlan. This makes 14 years that we have enjoyed the best location in Mexico for a vacation. We spent 14 perfect days under the care of Jose Velasco, Manager. The entire staff provided everything we needed. Mazatlan is on the Mexican coast and most of... more

Management response from
CSElCid, General Manager

Dear Mike_and_Laurie On behalf of the staff at El Cid El Moro Beach Hotel, we would like to thank you for taking the time out of your schedule to provide feedback regarding your stay. It is really enjoyable to hear, that our hotel was suitable for you. Thank you also for informing Tripadvisor users with some details about your experiences...

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5 of 5 stars
frankie1   3 contributions
Canada
Apr 14, 2009 | Trip type: Family
2/2 found this review helpful

My son(14) and I just returned from a week at the El Cid El Moro.....I must say I was a bit nervous after reading the reviews, however I am glad it did not make me change my mind! We loved the El Moro, we had a one bedroom, which was huge. We stayed at the Pueblo Bonito Mazatlan at Christmas... more

Management response from
CSElCid, General Manager

Dear frankie1 Thank you for your glowing report and for taking the time to post your review. We are extremely grateful to have received your comments and recommendations. It was fantastic to hear you and your son enjoyed your trip to Mazatlan and the food and services at the hotel were to your liking. I will be sure to let...

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5 of 5 stars
YellowBear27   7 contributions
California
Apr 8, 2009 | Trip type: Couples
4/4 found this review helpful

My husband and I just came back from our honeymoon from El Cid El Moro and let me say we were really impress. El Moro was so beautiful inside and out. Our suite was fantastic, spacious, housekeeping cleaned up our rooms everyday. Our suite was right next to the pool easy access of going in and out from the pool... more

Management response from
CSElCid, General Manager

Dear YellowBear27 Thank you very much for taking the time to review our hotel. I am so pleased to read that you felt as though our guest service team was a true asset to ensuring all areas of your trip went smooth. Nothing makes us happier than being able to be a positive force on our guests’ trips to Mazatlan....

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5 of 5 stars
brownbebe   3 contributions
vancouver, canada
Mar 17, 2009 | Trip type: Family
2/3 found this review helpful

I have stayed at El Cid El Moro at least five times in the last three years. The location is fantastic. The beach is groomed every night and the sand is so soft. The malecon is clean with no garbage, one of the nicest towns in all of the beach destinations in Mexico. I have been to everyone from Guyamas... more

Management response from
CSElCid, General Manager

Dear brownbebe Thank you very much for your kind review and words which we shall share with the team; we appreciate the fact that you liked your stay overall. While we are thankful for your comments, let me reassure you that we have initiated corrective steps on the areas pointed out by yourself. We have noted your comments on the...

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El Cid El Moro Beach Hotel Also Known As

  • El Cid Moro Beach Hotel
  • El Moro Tower El Cid Mazatlan
Address: Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico