I stayed at the El Cid in the middle of May. I had originally booked with RCI at Balboa Towers, two weeks before I went to Mazatlan RCI canceled my reservation and rebooked me at the El Cid Moro Beach. This ended up being a very lucky break. I have always wanted to try the El Cid and Mazatlan and...
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Dear amigo I love to read that you have chose us as your home away from home, and of course, to read as well that we fulfilled your expectations in facilities, service and food, by the way, our Chefs are happy to know that you enjoyed having dinner at our restaurants a la carte, definitely there is no better place...
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I had a great vacation in Mazatlan and much of my enjoyment was due to El Cid and its great staff. The accommodations were pleasant, the pool and beach areas were fantastic, and everyone working at the hotel was incredibly helpful and nice. I have to give a special shout out to Angel who was part of the Conchita Staff...
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Dear friend, all of us here at El Cid Castilla are happy to know that you and your girlfriend had a wonderful stay and would like to thank you for your recommendation to others. As you experienced, our staff is committed in making you (our guests) have a wonderful stay and enjoyed every single detail of your vacation, so we...
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My husband and I spent a fabulous week in Mazatlan at El Cid El Moro with friends. It was our first trip to Mexico and I have to admit I was a bit apprehensive. I needn't have worried. It was the most wonderful and relaxing week worryfree. The resort was fabulous, rooms beautiful, pool heavenly, food great and the service...
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Dear lady, your encouraging comments are the best reward we can receive from you; we appreciate you for taking the time to comment about your recent stay with us. We are more than delighted knowing that you and your husband enjoyed of the delicious food, facilities and excellent service delivered by Ramon, Jorge, Ivan, Ignacio, Alma Rosa and Javier. I...
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I have come to realize the more my husband and I travel, our interactions with people tend to shape our experiences more than anything else. Therefore, I must mention the staff members that went above and beyond expectations. Waiters Michel at El Alcazar and Roberto at El Patio were fantastic. We were repeat customers simply for their service. Latisha at...
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Dear sir and lady, many thanks for selecting our hotel to stay. We are aware that the most important asset to our company is our beloved staff, each one of them love what they do so that is reflected in the service delivered to our guests.
We thank you for having allowed us to take care of you during vacation....
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We spent a week at El Moro in March and had the MOST relaxing time ever. We love El Moro and it just seems to keep getting better. The personal service is off the chart. Roberto at the El Patio restaurant is the best waiter in Mexico. Fun, attentive and caring. Susanna makes our trip wrinkle free and Uziel makes...
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Dear sir, I am happy to read that you love our hotel, we were more than happy having you with us. As you mention at El Cid Moro improvements have been done (and we still continue) which provides to our guests even more comfortable and modern facilities; regarding our staff, they constantly are receiving training in order to offer you...
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Stayed 4 days. Staff and managent worked very hard to make sure our stay was comfortable. Rooms large, clean, with view of ocean at sunset. Food for all inclusive was very good. Had cabaret show each night with very talented cast. Maybe not like Vegas, but I was entertained. Several pools to choose from although I hung out by the...
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Dear Sir, I am thrilled to read that you had a wonderful vacation with us and enjoyed every single aspect of the hotel, the conveniente location, spacious room and above all, the excellent service delivered by our staff , that is why we work hard, to provide you memorable vacation.
We appreciate you for so many praises and look forward...
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I have travelled to many different places for many years. The best beach in the world for taking long walks is right in front of El Cid in Mazatlan.When the tide is out (morning & late afternoon) the wet sand is perfectly flat for easy walking. There are several islands not too far out in the ocean and this prevents...
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Dear lady, let me thank you for your loyalty. Thank you as well for making of Mazatlan your favorite place to vacation and El Cid Resorts to stay. As you mention, Mazatlan offers a long malecon and beaches which makes easy to take a walk and enjoy of spectacular landscaping.
We are glad as well to know that we have...
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This was the first time I went to Mazatlan and it was an amazing! the city the hotel it was amazing amazing amazing! everybody was so friendly. We had a very friendly waiter his name is Ramon! I felt like he knew us from a very long time. My overall experience was great! I alway joke around with friends and...
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Dear friends, let me thank you for your kind words, we are so glad to read that you had a wonderful vacation with us and that you found our hotel and this beautiful city to be amazing. I will share your feedback with all the staff, especially to Ramon, who will be more than happy to know that you had...
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We just came back from El Cid Resorts (El Moro) Mazatlan, it was an excellent vacation from start to end, we arrived on March 3, 2012 for a 2 week vacation(Westjet Vacations) all inclusive.
The reception ,the suite, the service that we found in this trip to El Cid Resorts(this was our fourth time) was excellent, every one we met...
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Dear Jorge M
On behalf of all the staff at El Cid Moro I would like to thank you for your compliments. We are so happy to read that we have exceeded your expectations of stay and came back home with such great memories of vacation. Rest assured that I will share your encouraging words with all the staff.
We...
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My husband and I stayed at El Cid El Moro for 4 weeks in January - Feb. The hotel is clean and well maintained and the staff is warm and welcoming. (Thanks to Martha for helping us with our awful Spanish and Ixchel on the information desk for her warm hugs.) This is the 4th time we have visited Mazatlan...
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Dear Sharon J
Thank you very much for choosing El Cid Moro to stay. We are so happy you enjoyed your stay and appreciated cleanliness in property and warmth of the staff; in fact, this is one of the aspects of te hotel that characterizes us.
We are so glad as well that you had a great time exploring the...
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