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El Cid El Moro Beach Hotel

3.5 of 5 Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
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Certificate of Excellence 2014
El Cid El Moro Beach Hotel
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El Cid El Moro Beach Hotel
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660 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shelton, Washington
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I recently booked a month stay's at the lovely El Moro Beach Hotel in Mazatlan through RCI. It had been a while since we had stayed at the El Moro and what a pleasant surprise. The rooms have been newly refurbished and the hotel itself is simply lovely. We had the luxury of a 2 bedroom/2 bathroom... More 

Was this review helpful? Yes 1
San Jose, California
1 review
3 of 5 stars Reviewed 5 days ago NEW

The hotel is a bit dated; The food at the non-buffet resturaunts, especially La Concha was very good. The ammenities are spread out among four facilities. El Cid Moro has a great access to the beach- The "quiet pool" was none too quiet the day they were jackhammering the cocrete adjacent to the pool- Again, the service was awesome- Thomas,... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear nmbattel, Thank you for choosing to stay with us at El Cid Moro Beach Hotel and for taking the time to comment on your experience. We truly appreciate your comments, both positive and constructive, as they provide us with an opportunity to gauge our performance and improve where necessary. I am glad to note that our friendly staff exceeded... More 

alaska
1 review
5 of 5 stars Reviewed 1 week ago

What an amazing surprise this resort was. We usually go to the Mexican Caribbean, but this time we were invited by my brother to join them as they are owners of this vacation club. Man what a trip. The resort and staff exceeded or expectation so much. I want to mention our waiters, Francisco Rentena, Felix, Angel, the beach security... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear akcowgurl, What a pleasure to learn that you had a nice stay with us! We love hearing from our first time guests as we know the importance of a lasting first impression. Thank you so much for sharing your experience with us and for choosing The El Cid Moro Hotel during your Mazatlan experience. I am elated that you... More 

Surrey, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

another year as past and we are heading home after 6 weeks at our 2 home, what a wonderful time we had again (as usual) everything was excellent...Guillermo ..captain at La Concha..thank you so much,Senor..Rosy again u are so good at what u do!!, Senor Velasco..my special Manager..we love u!!, Captains....Joel,(La Pergola) Victor (El Patio)great job my amigos!!....there is a... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear, Deweywhiterock I was delighted and extremely proud to read that you enjoyed your stay with us. We value greatly such encouraging and complimentary comments, which allow us to focus on the important issues of guest service and personal attention, and continue to inspire and motivate us to maintain the high level of service we aim to provide. I will... More 

Seward
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

My stay with my two sisters could not have been better. The wait staff is beyond excellent, especially Horge Murillo. But I can't forget Tomas, Hermes, Felix, Miguel, Angel, Ramone and especially Poncho. Guillermo was the man for late night drinks. I know I've forgotten people but everyone was great and can't wait for next year. We love Horge!

Was this review helpful? Yes
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Debra J, Thank you for choosing us to host you out of the many options in Mazatlan to host your vacation. It’s so great to hear about your wonderful time with us. I am glad that my staff was able to provide such excellent service to you and was part of what made your vacation great. I hope that... More 

Mississauga, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an all-inclusive resort, located in Mazatlan rather than in the middle of nowhere, so it is easy to visit the town to do some site-seeing and shopping. The resort itself is very nice, clean, with adequate pool areas where you are constantly plied with drinks. You can get all sorts of snacks around the pools, such as grilled... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear David G, Thank you for taking the time in writing this review, I am glad that your stay was so pleasant and you had a chance to explore Mazatlan for this beautiful city has much to offer starting from great scenery and culture. I see you had the opportunity to try food and beverages and you found your Favorite... More 

Vancouver, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at El Cid El Moro from Nov 19th - Dec 4th. Transportation from the airport perfect as always. Check in quick and easy. Drinks provided while checking in of course. Request for a particular room taken care of by Thania no problem. Excellent bell service by David you think. Seeing Rosy while checking in icing on the cake. That... More 

Was this review helpful? Yes 1
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Greg G , Thank you for choosing us out of the many hotels in Mazatlan to host your stay, as well as for taking time out of your day to write this review. I´m happy to hear you were so fond of our resort starting from the food to the staff, we pride ourselves In always giving 100% in... More 

Clarkston, Michigan
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

we had a wonderful week with you, it was our first time in Mexico and won't be our last. two of our waiters were exceptional, so I want to say thank you to them, Daniel Osuna and Angel Ocegueda. Great job gentlemen!! We also want to mention Luis Villanueva, he is a delight to be with. and last but not... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear BarbaraY, I want to take a moment and thank you for choosing to stay at El Cid Moro Beach Hotel while traveling with family to Mazatlan. I also want to thank you for taking the additional time to write about your stay and our staff. I am so glad that Daniel Osuna, Angel Ocegueda, Luis Villanueva and Veronica was... More 

Fort McMurray, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

This was our first trip to Mexico and it certainly will not be our last. The El Cid Hotel was just fantastic and the Staff is amazing. Ramon Ramirez and Jesus Coronado were so great with the kids at meal time we looked for their section every day. The activities staff kept the kids so entertained that it gave us... More 

Was this review helpful? Yes
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Brookeb30, Thank you so much for your more than positive review! We strive to make every guests stay as comfortable as possible and I'm excited that we were able to exceed your expectations in this area. Your compliments of our staff are most appreciated. Ramon, Jesus, Cesar, Cynthia, Aldo and Rosy were gleaming from ear to ear when they... More 

Calgary Canada
Top Contributor
52 reviews 52 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First time to Mazatlan, didn't know what to compare it to. Hotel is nice, great location, but lacking a few small touches that would make it considerably nicer. The constant hounding of the time share people every time you walk in the door, gets old, fast.

Was this review helpful? Yes 1
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear JustMariedInCalgary, Thank you for your contribution, we are happy to hear that you enjoyed our location and Hotel. We appreciate your feedback regarding to the annoying staff from sales department I will share with the head manager. We sincerely hope that you will come back soon to the El Cid Moro Hotel on your next trip to Mazatlan. Best... More 

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Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Hotel Style:
#6 Romantic Hotel in Mazatlan
#7 On the Beach Hotel in Mazatlan
#7 Family Hotel in Mazatlan

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