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El Cid Castilla Beach Hotel

Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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El Cid Castilla Beach Hotel
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1,860 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid Castilla Beach Hotel
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Minneapolis
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 13, 2009

Best food we've ever had in Mexico...spent all but one day on the beach under the Tiki Huts...didn't mind the "vendors" as they were pretty good about accepting "NO"...no problem making dinner reservations, in fact, we went to the business office and were able to make reservations for our entire stay... Wished we could have eaten at the El Moro... More 

Helpful?
Thank JimmyJMinneapolis
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear JimmyJMinneapolis It is very rewarding to receive a review such as this! Creating memorable experiences for our guests is our highest priority. It’s great to hear that we achieved that standard during your stay. George and our entire staff do go above and beyond the call of duty on a regular basis and we are so glad you took... More 

winnipeg,mb
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed March 12, 2009

Upon arrival we were greeted with drinks and check out was extremely fast. We got ocean view room on the 8th floor. What an amazing view. The hotel staff was very friendly and always aimed to please. The beds I found to be very comfortable, soft, not rock hard, which kind of surprised me. The room was basic but I... More 

Helpful?
Thank hotam
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear hotam Thank you for leaving such a great review of the hotel. I am glad you had an excellent stay and were made to feel welcome by my team and your comment about our Manuel is received. As mentioned in some of the previous review responses, our Associates are one of our best assets. Providing distinguished but discreet service... More 

Winnipeg
1 review
5 of 5 stars Reviewed March 11, 2009

We stayed at the El Cid Castilla Beach Resort from Jan 29 until March 12. On arrival our pool view room was not real clean and the view was lousy. Also had double beds instead of a king size. Dago at the front desk gave us 2 other rooms to look at and we settled on one but still with... More 

Helpful?
Thank 2coldinwpg
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear 2coldinwpg I can see that you enjoyed your stay nearly as much as we enjoyed having you. It was definitely a pleasure looking after you. It is great to hear the service you received met your expectations and thank you for particularly naming Dago & Josefina, who work hard to ensure all of our guests are happy. I will... More 

oregon
2 reviews
5 of 5 stars Reviewed March 8, 2009

Every thing was the best. The welcome was great and no pressure to go on a tour. Thank you Marta in the lobby info area. The waiters were great, thank you Gilberto. The rooms were always clean and I even drank water from the tap in our room. I did not get sick . When there was much noise from... More 

Helpful?
Thank mamacheryl
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear mamacheryl Greeting from the Pearl of the Pacific! Many, many, many thanks for your kind words. I have shown your comments to Martha and Gilberto; you have made their day! They all remembered you too! We are all so happy to hear you were so pleased with your visit. You´ll have to come back soon. Thank you again for... More 

Vancouver Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 8, 2009

El Cid Castilla really is a great place to stay and offers good value. Here are a few things I hope you will find helpful. El Cid is a huge complex with several hotel towers, restaurants, shopping, golf course, theatre, bars and a lovely beach. There are two huge pools (one at Cid Castilla and one at El Moro). Great... More 

Helpful?
Thank tomlovesthesun
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear tomlovesthesun As always, thank you very much for your time and for your kind words in your post. We sincerely appreciate your review of your stay at El Cid Castilla Beach Hotel. Nothing is better than hearing that our guests had the experience of a lifetime. We work hard to provide that level of service regardless of the day... More 

Red Deer
Level Contributor
1 review
5 of 5 stars Reviewed March 6, 2009

I will make this short and sweet because I have to write a review for Mazatlan and my trip but I would like to point out a few key points. 1. Very Friendly Staff that remember your name! (David rocks, there is a guy that serves in the lounge..cant remember his name but he spotted me out at the mall,... More 

Helpful?
Thank TeamBlash
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear TeamBlash Thank you very much for your detailed feedback and for taking the time to fill one out. We are amazingly happy you were able to join us with your lovely family. Your review pretty much sums up the quality of service and product that we try to offer each and every one of our valued guests. Additionally, I... More 

calgary
1 review
4 of 5 stars Reviewed March 6, 2009

We had a great trip to the El Cid. Food was excellent, drinks were great, and the staff were wonderful. Would highly reccomend the El Cid for anyone. We will be back!!

Helpful?
Thank robandjaneCalgary
Edmonton
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 5, 2009

We stayed at the Castilla from Feb. 18-March 4...We had one of our best vacations ever. We couldn't have asked for better reception, service, friendliness and over-all vacation value. Our positive experience started at the airport. The welcoming crew aboard the bus noticed that my husband used a cane...they phoned ahead to the hotel and ordered him a wheel chair... More 

Helpful?
1 Thank oliver008
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear oliver008 Thank you very much for taking some time to post your nice comment and for trusting the other reviews about us. I was most delighted to learn that you had an enjoyable stay. Thank you for your wonderful praise of our associates! I am pleased that you found your room to be clean and comfortable. It was also... More 

gingermac68
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 4, 2009

I agree with many of the reviews already posted on many items. We had a great trip and the rooms, food were good value for the price paid. One thing I wanted to point out that doesn't seem to have been addressed is the difference in service if you are an all-inclusive guest and one who isn't. As an all... More 

Helpful?
1 Thank gingermac68
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear gingermac68 Thank you so much for taking the time to write your review. I am pleased to hear that you were well taken care and that you found your room and food to your satisfaction. I also appreciate your personal observations as this kind of feedback invariably helps us to evaluate and evolve as well as anticipate the needs... More 

Victoria, B.C>
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 4, 2009

We stayed at the El Cid Castilla for a two week vacation and the hotel is very clean. The person who made our trip for us is one of the pool activity people named Christian. He always made sure that we were happy and had such a bright and energetic disposition. I wonder how he can always be so positive.... More 

Helpful?
Thank BonitaMama
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear BonitaMama Thanks so much for reviewing El Cid Castilla Beach Hotel. Your 5 out of 5 rating and fabulous comments were like a "breath of fresh air" for us! We are glad that we have not failed you on this fifth visit to Mazatlan. Nothing makes us happier when we can impress anyone staying with us. Our service and... More 

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