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El Cid Castilla Beach Hotel


El Cid Castilla Beach Hotel
Hotel class 3 of 5
Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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Traveler Reviews

68% Recommend
4.0 of 5 stars 312 reviews
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By trip type
All (312)
[ Date ] [ Rating ]
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5 of 5 stars
Windsurfer27 4 contributions
Edmonton
Apr 14, 2009 | Trip type: Family
1/2 found this review helpful

My husband and two daughters, ages 14 and 17 stayed at the El Cid Castilla for 12 days (end of March to beginning of April) and have nothing but praise for the resort. We had a bit of a delay checking in as the price we were quoted did not match what was on their computer, but it was straightened... more

Management response from
CSElCid, General Manager

Dear Windsurfer27 Greetings from your second home El Cid Castilla! Many thanks indeed for your charming comments. I'm very happy to hear that you and your family enjoyed our newly renovated rooms. Thank you also for highlighting the pools and grounds, our daily night shows and our restaurants. You have summed up what we are all about. I very much...

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4 of 5 stars
kjk09 1 contribution
Minneapolis
Apr 11, 2009 | Trip type: Family
1/1 found this review helpful

Mazatlan is a true home away from home. Talking to many people during our stay at El Cid from all over the U.S and Canada, I received the same response. The hotel has many repeat clientele. The location is perfect. You can walk to shops along the main street or take a taxi or pulmonia (open air golf cart) for... more

Management response from
CSElCid, General Manager

Dear kjk09 I am pleased to know of your satisfaction during your stay in our hotel. Our goal is for all of our guests to think the same thing when they step foot in El Cid Castilla or any of our hotels across the country. Thank you for your comments concerning our staff. We take satisfaction in knowing that our...

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5 of 5 stars
rnrinmazatlan 1 contribution
winnipeg
Apr 10, 2009 | Trip type: Couples
1/1 found this review helpful

We spent a week in March at this fabulous hotel. Our room was on the 15th floor, clean, excellent view. Checkin was quick and easy - thank you Claudia. The bellhops looked after everything we needed. We had no problem booking our a la carte restaurants but you need to do this right away. We loved Alcazar - we were... more

Management response from
CSElCid, General Manager

Dear rnrinmazatlan We are very pleased you found your stay with us so enjoyable. We work diligently to ensure each guest is able to enjoy all aspects of the hotel and we love to see reviews like yours. It is certainly our good fortune to have associates like Ramon, Claudia, Humberto, Pedro, Mary, Bernie and Gabriel and we love to...

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4 of 5 stars
travelpeople316 4 contributions
Ontario
Apr 5, 2009 | Trip type: Family
1/1 found this review helpful

We stayed for 8 nights. We were 5 families with a total of 6 children under 13. Check-in was very smooth. No charge for the safe which was nice. We were on the 15th floor and it is open air in the hallway(all open on the one side with a 1 foot banister 2 feet off the ground.) This terrified... more

Management response from
CSElCid, General Manager

Dear travelpeople316 Many thanks for your review, it is greatly appreciated and I was very pleased to read about how well you were looked after. I am pleased to read that you found the hotel to your liking and enjoyed the quality of food. We are very proud of our food quality and spend a lot of time speaking with...

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4 of 5 stars
Ruthiesid 6 contributions
Edmonton
Apr 5, 2009 | Trip type: Family

Check in was quick, our room had everything we needed and was cleaned every day without fail. We went with our 6 year old daughter who did not want to leave the place. Our room overlooked one of the pools, the ocean and had a fantastic view. On a night time we fell asleep to the sound of the waves,... more

Management response from
CSElCid, General Manager

Dear Ruthiesid This is another example of how enjoyable can be to stay at El Cid Castilla Beach Hotel. I'm glad you have good memories of your trip to Mazatlan and that you had a “fantastic week!” As you clearly noticed, staff training and service standards are very important to us, and we are currently also working hard to increase...

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5 of 5 stars
kau1952 1 contribution
Minnesota
Apr 2, 2009 | Trip type: Family

We just returned from a week stay at the El Cid Castilla Beach Hotel/Resort. We had a wonderful stay which included the all inclusive. We had an ocean view room which was perfect for a beach type resort. The room was kept well stocked and cleaned imacculately. Claudia, our maid went out of her way to ensure our room needs... more

Management response from
CSElCid, General Manager

Dear kau1952 We are very pleased to learn that every layer of your journey with us was most satisfactory and that you enjoyed our hotel, the amenities, our staff´s hospitality, the culinary experience, our rooms, as well as other hotel facilities. It's heart-warming to hear that our team looked after you during your stressful time - we're here to make...

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5 of 5 stars
honeybeeinthesun 7 contributions
Vancouver ,Canada
Mar 31, 2009 | Trip type: Couples

We arrived in Mazatlan and met our signature vacation tour guide(our pink lady) who helped us on our way,she was very informative and helpful.Upon arriving at the hotel we met Annabella at the check- in counter ,she was just amazing.Wev'e never checked into a hotel faster and by someone so sweet, Within just a few short minutes we were heading... more

Management response from
CSElCid, General Manager

Dear honeybeeinthesun Great review, thank you very much! It was such a treat to read your review title. We are so delighted to read your comments on our quality of service. We are also pleased that you recommended our hotel's location and the surroundings. It seems like we hit a home run with you during your visit and I am...

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3 of 5 stars
Calgary3Amigos 1 contribution
Calgary
Mar 30, 2009

Our first night we had to change rooms due to noise and the musty smell in the room and bedding. The beds and pillows are extremley hard. Kimberley was very helpful at the front desk. Our first night was the Mexican Fiesta, there was nothing that even looked edible at the buffet it was the worst I had ever seen,... more

Management response from
CSElCid, General Manager

Dear Calgary3Amigos It was with much sorrow that we acknowledged that your experience in our hotel was so unpleasant and was not the usual great experience that our guests enjoy; we thank you for having reported your disappointment. We would like to apologize for the unpleasant smell of your first room and that you have experienced some noise problems but...

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5 of 5 stars
gr8mazatlan 2 contributions
The Caarolinas
Mar 29, 2009 | Trip type: Couples

My husband and I had a wonderful time at El Cid, Our waiter Ruben was outstanding! He always offered tips on what the best things to do and where to go downtown Mazatlan. The ladies trying to sell time shares were a bit annoying, but overall we had a wonderful time and can't wait to return! The bartender in the... more

Management response from
CSElCid, General Manager

Dear gr8mazatlan Thank you for all the wonderful comments regarding your stay. It was a pleasure for my staff and I to take care of you and your husband while visiting Mazatlan. I am pleased that overall you had a nice stay at El Cid Castilla and that Ruben was kind to you and made it up your. I would...

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5 of 5 stars
Wesley_N 38 contributions
Calgary, Canada
Mar 29, 2009 | Trip type: Family
1/1 found this review helpful

At check in we almost were placed in a pool view room when we paid for an ocean view. This was corrected easily and were placed on the 15'th floor with amazing sunset views every evening. (Pay the little extra for the ocean view. Its worth it) The room was basic with no pictures on the walls, but adequate and... more

Management response from
CSElCid, General Manager

Dear Wesley_N Thank you for your comments and let me begin by personally apologizing for the mix up with your room request. I am pleased that we were able to right the wrong right away and that your time with us was a good experience! Your good comments about our facilities have been noticed with pride. We wish to emphasize,...

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El Cid Castilla Beach Hotel Also Known As

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico