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El Cid Castilla Beach Hotel

3.5 of 5
Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Hotel amenities
Ranked #10 of 72 hotels in Mazatlan
4.0 of 5 stars 843 Reviews
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843 reviews from our community

What travelers say about this hotel
  • Time share(55)
  • Very good(39)
  • Lobby bar(30)
  • Italian restaurant(28)
  • Ocean views(26)
  • Pool area(21)
  • CUSTOMER SERVICE(17)
  • City tour(15)
  • Deer Island(14)
  • Front desk staff(9)
Traveler rating
    337
    260
    130
    68
    48
Only show reviews for Family (281) | Couples (214) | Business (17)
Date Rating
Angie S
Winnipeg, Canada
1 review
5 of 5 stars Reviewed February 7, 2012

We just came home from a 2 week stay at the all inclusive El Cid Castilla Beach Hotel. Had a wonderful holliday with wonderfull weather. What really makes the holliday is the hotel service personel - All of the serving people are really wonderfull and look after your every need. The person who looked after us most of the time... More

Was this review helpful? Yes
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review
February 9, 2012

Dear Angie S We at El Cid Castilla are committed to make our guest´s stay a memorable one. It is fantastic to learn that your stay was a great one. We know that service is the only way to make the difference between simple vacations into a memorable one, and I share with you that we feel very proud of... More

Terri C
st leon, canada
1 review
5 of 5 stars Reviewed February 7, 2012

The four of us travelled to EL Cid Castilla, Mazatlan at the end of January 2012..we were at this hotel for two lovely weeks!! Where do I begin, the staff was absolutely wonderful. We felt like everyone made us feel extra special for choosing their hotel. Checking in could have been disastrous..our room was flooded..immediately we were upgraded to an... More

Was this review helpful? Yes
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review
February 9, 2012

Dear Terri C Thank you for your kind words. I am delighted that you enjoyed your stay at El Cid Castilla Beach Hotel, and that our staff was always there to attend your needs with promptness. I read with pleasure that we made you feel at home away from home. I have shared your comments with the committee, all of... More

sandy b
Ross Spur bc canada
1 review
4 of 5 stars Reviewed February 6, 2012

i really enjoyed my mazatlan vacation. the waiter Francisco Renteria was our server most of the time we spent there and he was very courteous and a very good server. I would recommend him for his service.The food was very tasty and i wouldn't complain out my trip at all.would go back to Mazatlan again. More

Was this review helpful? Yes
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review
February 8, 2012

Dear sandy b We are extremely proud of our efforts in offering a very high level of customer service, and we want to thank you for your recognition to the great service from Francisco Renteria, he is a real asset to our hotel and I will be sure to share your compliments to him. Hopefully in your next visit to... More

Lee626
Minneapolis
Senior Contributor
36 reviews
30 helpful votes
1 of 5 stars Reviewed February 5, 2012
1
person found this review helpful

I am shocked by the positive reviews of this place. I can only assume they must be paid. My experience was SO different than any represented here. First, the check in and the check out are time-consuming experiences. The line lasts forever, and they feel no need to add extra staff to help out the situation. Finally, after a half... More

Was this review helpful? Yes
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review
February 6, 2012

Dear Lee626 Many thanks for selecting our hotel to stay and for your detailed comments. Our objective is to provide our guests a memorable vacation. We have been fortunate to satisfy our guests in most cases, however it is most unfortunate to hear that your expectations were not met in a number of areas which is not what we are... More

2525Kim2525
Shakopee, Minnesota, United States
1 review
2 helpful votes
5 of 5 stars Reviewed February 5, 2012
2
people found this review helpful

My husband and I are 28 year old parents of toddlers. We spent a week without the kids at El Cid and had an incredible time! El Cid provided so much variety! I feel El Cid is deserving of thorough, thoughtful, feedback! So I'm starting at the beginning. :) Our check-in was a tad confusing. It was our first encounter... More

Was this review helpful? Yes
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review
February 5, 2012

Dear 2525kim2525 Thank you for taking minutes of your valuable time to write this amazing review, also for choosing us to spend your vacation at El Cid Resort. It is wonderful to know that you had such a lovely time during your stay with us, that make us to work harder and better every day to keep happy guests like... More

CodiCarlson1980
Drumheller, Canada
1 review
1 helpful vote
5 of 5 stars Reviewed February 4, 2012
1
person found this review helpful

My grandfather and I just came back from our 2 week trip to Mazatlan. We stayed at the El Cid Granada. Last year we stayed at the Castilla. No matter what resort we stayed at, The El Cid resorts are the best!!! Tons of security everywhere.. The girls in the customer service office were always so helpful and freindly :)... More

Was this review helpful? Yes
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review
February 5, 2012

Dear codicarlson I am thrilled to read that you and your grandfather again had an amazing vacation at El Cid. I am grateful ith you for so many compliments in regards to our staff, food and accommodations. For our company, your security is one of our top priorities and our guests can see that strict controls of security we have... More

KelownaRussells
Kelowna
Reviewer
4 reviews
4 of 5 stars Reviewed February 3, 2012

Hotel was very clean and staff very accommodating. Not a brand new resort, but they do ensure that the rooms and public areas are very clean. Staff is very friendly and are eager to make your vacation a pleasant one. More

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CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review
February 4, 2012

Dear kellownarussells Thank you for your review. I am very happy to read that you enjoyed your stay at El Cid Castilla. I am glad to read that you found our staff to be very helpful and friendly and our facilities very well kept and clean. As you say, we ensure that our guests are having a great time. We... More

LOUIS C
ST-GEORGES MB
1 review
5 of 5 stars Reviewed February 3, 2012

We went to this hotel Jan/9/12 for 2 weeks Who ever say's it's bad is wrong The food was good the service excellent the bed and pillows where perfect Stayed in oceanview awsome The pool was heated and the beach is nice The sale people on the beach are the same as anywhere else they will ask you at the... More

Was this review helpful? Yes
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review
February 4, 2012

Dear LOUS C Thank you so much for your encouraging words and for taking the time to write these positive comments, we are delighted to see that the room, food service, pool and service exceeded expectations. We take pride in offering a high quality standard of service to you, our guests. Be assured that we will be waiting for your... More

tiggerboots
Edmonton
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed February 2, 2012
1
person found this review helpful

We stayed at the El Cid the week of January 19, 2012. This was our fifth stay at the El Cid. As always the service was excellent and the staff went out of their way to make this another fanatastic vacation at the El Cid. I would like to make specail mention of Angelita who works at the La Pergola... More

Was this review helpful? Yes
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review
February 4, 2012

Dear tiggerbbots Thank you so much for taking the time to write this lovely review we are delighted that you all had such an excellent stay and to know that you had given us again your preference to stay, it is much appreciated. Your compliments in regards to our staff gives us a great satisfaction; the continuos training to provide... More

linda h
winnipeg manitoba
1 review
1 helpful vote
5 of 5 stars Reviewed February 1, 2012
1
person found this review helpful

thanks to Roberto and for the activity staff singing in spanish..on my birthday......great waiters that went out of there way to make a great time..Roberto...Enrigue...Mari..Adrian...Fransico..Ramone....from the worker on the beach to all staff and managers made a great time....food was great...activtives and shows were excellent.......thank you...god bless...see you next year...........hugsssss Linda and Ed. More

Was this review helpful? Yes
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review
February 4, 2012

Dear linda h Thank you for choosing to stay with us at El Cid Castilla and for taking the time to comment on your experience. As General Manager you can not imagine how happy it makes me feel that our staff pampered you on your birthday that is the kind of service that characterizes us; we love when our guests... More

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El Cid Castilla Beach Hotel Also Known As

  • El Cid Castilla
  • Hotel El Cid Castilla Beach
  • El Cid Castilla Beach
  • El Cid Mazatlan
  • El Cid Castilla Mazatlan
Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico

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El Cid Castilla Beach Hotel
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