Dear kjk09 I am pleased to know of your satisfaction during your stay in our hotel. Our goal is for all of our guests to think the same thing when they step foot in El Cid Castilla or any of our hotels across the country. Thank you for your comments concerning our staff. We take satisfaction in knowing that our...

Dear rnrinmazatlan We are very pleased you found your stay with us so enjoyable. We work diligently to ensure each guest is able to enjoy all aspects of the hotel and we love to see reviews like yours. It is certainly our good fortune to have associates like Ramon, Claudia, Humberto, Pedro, Mary, Bernie and Gabriel and we love to...

Dear travelpeople316 Many thanks for your review, it is greatly appreciated and I was very pleased to read about how well you were looked after. I am pleased to read that you found the hotel to your liking and enjoyed the quality of food. We are very proud of our food quality and spend a lot of time speaking with...

Dear Ruthiesid This is another example of how enjoyable can be to stay at El Cid Castilla Beach Hotel. I'm glad you have good memories of your trip to Mazatlan and that you had a “fantastic week!” As you clearly noticed, staff training and service standards are very important to us, and we are currently also working hard to increase...

Dear kau1952 We are very pleased to learn that every layer of your journey with us was most satisfactory and that you enjoyed our hotel, the amenities, our staff´s hospitality, the culinary experience, our rooms, as well as other hotel facilities. It's heart-warming to hear that our team looked after you during your stressful time - we're here to make...

Dear honeybeeinthesun Great review, thank you very much! It was such a treat to read your review title. We are so delighted to read your comments on our quality of service. We are also pleased that you recommended our hotel's location and the surroundings. It seems like we hit a home run with you during your visit and I am...

Dear Calgary3Amigos It was with much sorrow that we acknowledged that your experience in our hotel was so unpleasant and was not the usual great experience that our guests enjoy; we thank you for having reported your disappointment. We would like to apologize for the unpleasant smell of your first room and that you have experienced some noise problems but...

Dear gr8mazatlan Thank you for all the wonderful comments regarding your stay. It was a pleasure for my staff and I to take care of you and your husband while visiting Mazatlan. I am pleased that overall you had a nice stay at El Cid Castilla and that Ruben was kind to you and made it up your. I would...

Dear Wesley_N Thank you for your comments and let me begin by personally apologizing for the mix up with your room request. I am pleased that we were able to right the wrong right away and that your time with us was a good experience! Your good comments about our facilities have been noticed with pride. We wish to emphasize,...